The Pines Care Home

Furze Hill, Hove BN3 1PA
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9.7 71 Reviews
  • The Pines Care Home, Hove
The Pines Care & Nursing Home delivers the highest standards of care and support in a warm and welcoming setting. The home offers nursing, residential and dementia care in the popular seaside town of Hove on the north side of Furze Hill. It is within walking distance of the centre of Brighton and the seafront and benefits from good transport links.

The well-established care team works closely with families and loved ones and has strong community links that include an excellent relationship with related health services and professionals. The care home has recently been refurbished and features a spacious, sunny terrace, Elegance Hair Salon and Coffee Club bistro. The decor is sympathetic to the original features of the early 20th-century Edwardian building, providing a homely setting for people requiring both residential care and those with more complex nursing needs.

The Pines is known not only for its compassionate care but also for the remarkable residents who call it home. Among them was Lady Muriel Dowding, animal rights advocate and founder of the Beauty Without Cruelty campaign. Another famed resident was Bernard Jordan, who made headlines in 2014 as the “Great Escaper” when, aged 89, he left The Pines unannounced to attend the 70th anniversary of the D-Day landings in Normandy. His spirited journey captured the nation's heart and inspired the 2023 film The Great Escaper, starring Michael Caine.
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Care Provided by The Pines Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850
  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £2000
  • RESPITE Self-Funded Nursing Dementia Care: from £2000

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact The Pines Care Home to find out the exact price for your requirements.

Contact The Pines Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Pines Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Tiago Conceicao (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2003
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (42)

Visiting

  • Visitors are welcome at any time

Parking

  • Onsite car park available

The Pines Care Home Reviews (71)

9.7

The Pines Care Home has a Review Score of 9.7 (9.679) out of 10, based on 11 reviews in the last 2 years.
Over all time The Pines Care Home has 71 reviews.

Overall Experience
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Date Published
  • 71
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  • 11
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Reviewer Connection to The Pines Care Home
  • 31
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Total of 71, showing 61-71
Review from Mike C (Son of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good atmosphere, pleasant communal area and helpful staff.
Reply from UK Marketing, Marketing Assistant at The Pines Care Home
Thank you for taking the time to share your experience of Gracewell of Hove.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring…read more
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Review from Graham (Son of Resident) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother moved to Gracewell of Hove after her husband (my Dad) died in December 2015. From the first day, she was made to feel welcome at home and treated with such dignity that I felt humbled. The room, food, and care given was excellent. My Mum died on 6/10/16 in the early hours of the morning. I
didn't make it to her in time which I will feel guilty about forever, but your staff were there and helped her. Thank you!
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Review from Mary W (Daughter of Resident) published on 20 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father passed away in hospital on 2nd August 2016 before this he was a resident in Gracewell of Hove for 10 years. He had communication difficulties as he was profoundly deaf but he was happy and was well supported by staff there.
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Review from Stephen G (Son-in-law of Resident) published on 19 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A super place having supported my wife with her mother. The manager was so helpful and took personal care of advising and then settling the mother in law in. All staff are lovely and caring. Lots of activities to do. Nice surroundings. We visited 12+ care homes and this was the best. Highly recommended.
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Review from Tony A (Son of Resident) published on 19 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother aged 95 was due for a spell of respite care in Gracewell of Hove in late August and September, but sustained a minor fall on 4 August in her sheltered flat nearby. Gracewell were extremely responsive to my request for help on 5 August and agreed to take her in as a resident immediately. They
arranged for a home assessment visit that morning and provided a wheelchair for the short transfer. Neither they nor I expected this to be a short-term end of life admission, but when it became clear quite quickly and surprisingly that my mother was in terminal decline, Gracewell staff could not have been more caring and accommodating. They coped with times when she was distressed with patience and always put her welfare first. When a palliative care regime appeared necessary, they liaised very efficiently with my mother's GP practice, and this enabled her to die in a dignified and peaceful way, largely free from distress and pain. I am extremely grateful to Gracewell's management and nursing staff for undertaking this unexpected burden so uncomplainingly and effectively. It was a shame that my mother never recovered sufficiently to enjoy Gracewell's food and social facilities, but I was impressed with the standards of these from what I saw. I shall always be grateful to Gracewell for helping my mother to die in the right way and will unhesitatingly recommend its services to others.
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Review from Terry J (Son of Resident) published on 1 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother spent the last year of her life here and she received excellent care. Nevertheless, I hesitate to recommend the home because the administration and management are so poor that I fear the standard of care may not be maintained.


The current state of affairs at the home is illustrated by

the fact that the person currently named as manager on this website left over 8 months ago and there have been at least 2 different persons in charge since. The first of these managers was very committed and we were impressed by her strong vision for the home. Within months she was gone. We weren't told when or why she left but it seemed to coincide with the re-branding of the home.


It is with some trepidation that we chose a nursing home for our mother. We are grateful that the home was able to match the high aspirations that we had for her care. It is a tribute to the professionalism of the service staff. They deserve an equally professional management team. Let’s hope they get it soon.

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Review from Sophie C (Friend of Resident) published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been so impressed with Gracewell in Hove. I have visited a few care homes and have often found them lacking in things. Gracewell in my eyes is how I would wish all care homes to be like. All the staff seem to really care and there is a bright and loving atmosphere through the building. They
go the extra mile.
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Review from D E (Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the only nursing home in which I have been a resident but the ones which I have visited, this seems the best. It is attractively furnished with pleasant bedrooms. The nursing staff are excellent, taking trouble to provide that extra help.
I could not take much interest in the food but it seemed
good and varied with a menu providing main courses and snack as alternatives.
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Review from D N (Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent care home with excellent staff, who do a great job in caring. Perhaps more rehabilitation programmes could be introduced otherwise very happy.
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Review from E S (Granddaughter of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, my nan loved it, the staff are excellent and the activities here are always very varied. Would thoroughly recommend this home.
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Review from R N (Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's nice, good food and the staff are very helpful.
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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for The Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.679 for The Pines Care Home is calculated as follows: ( (101 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 131 Ratings = 4.679
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Pines Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (6)

Tiago

Tiago Conceicao

Job Title: Home Manager Joined: 2014

I am a committed and dedicated Home Manager, I'm passionate about enriching the lives of our residents by delivering the highest standards in care and quality of life. I'm passionate about promoting individual choice for residents, allowing them to feel empowered. I was awarded a staff award for ‘Local home, national family’ in recognition of hard work and dedication to my role.

Gail

Gail Vizi

Job Title: Deputy Manager Joined: 2019

Gail is our Deputy Manager at The Pines. Gail brings a wealth of knowledge in building meaningful relationships and brings a compassionate and thoughtful approach to her role.

Mark

Mark Bryan-Jones

Job Title: Chef Manager Joined: 2024

Mark, our Chef Manager at The Pines, leads the kitchen with passion and experience, creating nutritious, home-cooked meals that our residents love. Mark works closely with the catering team, who ensure every dish is freshly prepared and tailored to individual tastes and dietary needs, making mealtimes an enjoyable part of daily life.

Hannah

Hannah Marshall

Job Title: Well-being Coordinator Joined: 2015

Hannah Marshall is our Well-being Coordinator and spends her time organising activities that keep residents active and connected. She/he enjoys getting to know what our residents enjoy and making sure there’s always something meaningful for them to take part in.

Godson

Godson Ravi

Job Title: Care Assistant Joined: 2023

Godson Ravi is a Care Assistant and supports residents with their daily needs, always offering a friendly face and a helping hand. He takes pride in making sure residents feel comfortable, safe, and valued.

Maia

Maia Watson

Job Title: Wellbeing Coordinator Joined: 2025

 Maia is our Wellbeing Coordinator and spends her time organising activities that keep residents active and connected. She enjoys getting to know what our residents enjoy and making sure there’s always something meaningful for them to take part in

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