Berkeley Lodge Nursing Home

My mother has settled down extremely well since her discharge from hospital. Before that, she was living on her own and with dementia and other illnesses and it was necessary for her to receive constant medical care. I am confident she is now receiving this care at Berkeley Lodge. There has been a remarkable improvement in her general well-being since her arrival in May this year. The staff are caring and friendly. The food l am told by my mother is excellent. She has made friends with other residents and is a lot happier than before her arrival at Berkeley Lodge. There have been no problems in telephoning or visiting my mother during this covid epidemic. The staff are following all the guidelines imposed by the government.

The staff at the home are so professional and caring, especially throughout the exceptionally testing times they have endured. I cannot thank them all enough for looking after Mum so well, who is always smiling and happy when I visit.

Staff and management have done a fantastic job over the past 12 months ensuring residents remain safe, healthy, stimulated with a positive outlook. Visits have been allowed when guidelines have permitted and staff at Berkeley Lodge have remained fully focused on the well-being of the residents.

My mother has been a resident since January 2021. We had to make the arrangements during the middle of the lockdown so we were unable to visit the home to view the facilities for ourselves, however the way the management handled it provided us with confidence. She has settled in well and been treated with great kindness and respect by the friendly staff. The communication with the home has always been very good with any questions answered promptly. The meal menus are varied which my mother enjoys. The activities team are great at helping her to keep stimulated and engaged and she seems happy and contented.

My aunt had to go to a nursing home for care after a brief hospital stay and was placed in Berkeley Lodge. Since her stay in Berkeley Lodge she has had a couple of falls and each time this happened Berkeley Lodge contacted me to advise of the falls and how my aunt was. She also contracted Covid in the home and again Berkeley Lodge contacted me to advise of the situation. My aunt has since become a permanent resident and despite her dementia issues she is always kept clean and always appears happy when I go to visit her. Visiting has been difficult due to Covid but the home has a good process in place that seems to work well for my visits to the home. My aunt believes she is in a hotel and wishes to remain at the home so this is comforting to me to know that she is happy and feels like she is in a hotel.

My mum moved to Berkeley Lodge in February when the country was in lockdown and we were in the grip of the pandemic. Not easy and there were challenges. All through the staff have been warm, friendly and caring and much to my surprise after a period of settling in my mum loves it and she is safe and well looked after. Highly recommend.

My mother was taken into Berkeley Lodge in April 2020 during the first lockdown. Initially, she was quite ill and they took care of her and kept me informed of her progress. It has been a difficult time for my mother as she has had to adjust to being in a care home during the COVID pandemic but the staff have been very patient with her. Berkeley Lodge have wherever possible allowed me to visit my mother under COVID guidelines and were quick to implement changes in June to allow me to take her out of the home during the day. Any change to my mother's health is reported to me immediately so I have peace of mind that she is getting the best care.

My husband has had wonderful care at Berkeley Lodge. He has PCA and is constantly in fear of falling. However, since being at Berkeley Lodge he appears far more confident and secure. I now have the status of Essential Caregiver, which has greatly enhanced the experience for both of us. The carers and activities staff go the extra mile in reassuring my husband and he is mostly content and relaxed. Today I was able to help him with his lunch, which looked and smelled delicious and was beautifully presented. He enjoyed every mouthful.

My mum has been so well cared for during the pandemic. She is content, clean, well-fed and stimulated by the activities organised for her. The home has been brilliant at communicating with me through email, phone calls, video calls with mum and with sending me photos of her.

This is a busy, clean and caring home. Phone calls are always returned and we are kept fully informed on our loved one's health and care needs. The staff are friendly and genuinely respectful. My granny’s bedroom is relatively small but it is decorated with her pictures and paintings making it more like home.

My mum has been a resident at Berkeley Lodge since September 2019. In November 2020, our wonderful, lovely Dad was sadly diagnosed with terminal cancer. Berkeley Lodge was our only choice for his end of life care. There are simply no words that can express our family's sincere gratitude to each and every one of the staff for their compassion, genuine care and support to Dad and our family at such a sad time in our lives. The team here all knew Dad through his visits to see Mum over the past year or so and they honestly treated and cared for him as if he was one of their own family members. We will be forever grateful to them and cannot thank them enough. Dad passed away pain-free, in a caring environment surrounded by people that genuinely cared for him. I have absolutely no doubt whatsoever in recommending Berkeley Lodge to anyone. It's filled to the brim with simply wonderful people and we will never be able to thank them enough. Thank you.

When it became evident our Mum needed specialised care for dementia we looked at many places but we were in immediate agreement that Berkeley Lodge stood out above the rest and luckily a bed had just become available. The staff have an obvious vocation for this kind of work which makes them caring and understanding, the environment is clean, nicely decorated and welcoming, the management seems organised and dedicated and Mum enjoys the activities that are on offer nearly every day. At home Mum was confused and sad, she still has her moments but we noticed a huge improvement in her mood on entering Berkeley Lodge and now, on the whole, she is chatty and smiley which is the best thing possible for a daughter to see and I can't thank the staff enough for all their help. I would not have any reservations in recommending this home to the family of to any potential resident.

This is an amazing care home. We looked at several for Mum but Berkeley Lodge had a very well designed environment and such lovely caring staff. The activity team are especially good; arranging a variety of activities and outings pre-covid and by facilitating video calls during covid to keep family and friends connected when they can’t visit. I have found it to be well run and their covid policies strike a careful balance between safety and social need. My experience of all staff groups including the nursing/caring, reception and management team to be friendly, helpful, approachable and professional. I am sure that the onsite development will provide additional benefit in time. I feel very lucky that Mum is in such a great place. Thank you to all of you.

Thank you.

This is the 5th home Mum has been in. Without a doubt, it is the best in all respects.

I am very impressed with everything to do with this care home and I'm relieved and happy to see my sister so contented. She has settled very quickly and very well into the care home routines and she appreciates everything around her and love for her.

The home and staff are excellent.

Berkeley Lodge is a very clean and welcoming home. All the staff are friendly, taking the time to say hello as you walk through the home and they treat all their patients as individuals and get to know them. I can't thank the nursing staff enough for all they do for my mother and the support they have given me at difficult times always shave the time to listen.

My sister has been in Berkley Lodge for 6 weeks and it is now her home, she is relaxed and settled which is great after a turbulent few months. Her room is large, homely and spankingly clean. Most importantly all the staff from cleaning staff to SRN's are kind friendly and wonderful with the residents.

The care given by the staff at Berkley Lodge was always excellent. Despite mum's conclusion, she was always as comfortable as possible, well dressed, clean and happy.