






Birchwood Grove is a small homely nursing home in Haywards Heath. It is situated close to the town centre, with excellent transport links.
The staff team provide a high standard of person centred care, caring for a small group of residents enables flexibilty, and residents are supported and encouraged to make daily decisions about their own care and maintain independence as much as possible. An activities co ordinator is employed to...
Care Provided by Birchwood Grove Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Eating Disorders
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Respite is a min 8 weeks
The price(s) shown are provided by the care home. Contact Birchwood Grove Care Home for full pricing details and T&Cs.
Contact Birchwood Grove Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Archmore Care Services
- Private Owned
Person in charge
- Merle Jean(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
- Number of floors: 2
Room Information
- Single Rooms (22)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Ask that visitors avoid meal times as this can be rather busy
Parking
- Parking is available outside on the road anytime after 9am, limited parking available at the home
Birchwood Grove Care Home Reviews (31)
Birchwood Grove Care Home has a Review Score of 9.6 (9.633) out of 10, based on 14 reviews in the last 2 years.
Over all time Birchwood Grove Care Home has 31 reviews.
My husband is so happy she is staying with such warm compassionate and caring people.she is very happy there and that's what matters most ..but she wouldn't be if it wasn't for these lovely individuals. Merle and her team do an amazing job day in day out and we cannot thank them enough ..Once again heartfelt thanks x
Whenever we visited we always felt welcome and my father in law was always clean , tidy and plenty of food cooked on site which meant his appetite returned . He also gained some of his mobility back with the help and care of lovely staff .
Thank you for making tough times easier .
Thank you for sharing such a heartfelt review. We are truly honoured that your father-in-law and your family felt part of the Birchwood Grove family. Knowing that our care gave you peace of mind during such a difficult time means a great deal to us. We are delighted to hear about his improved...
The member of staff in reception has always been extremly helpful and welcoming and always happy to listen and help in any way.
Thank you for your comments, we have very lovely families too, which makes our jobs so rewarding. Don't forget the family and residents BBQ on the 9th August .
The staff are always friendly, kind and caring and extremely busy. The home is always clean and well equipped. My dad was well cared for always clean and tidy and would always have a drink or food in front of him.
Thank you so much it was a pleasure having your dad here and we all miss him, especially one member of staff, in particular, she misses his fashion advice (no sparkles)
I have a huge respect and gratitude for all the wonderful people who look after my husband in Birchwood Grove. He is extremely happy and well cared for.
Thank you for the lovely comments. Its extremely important to us that everyone feels welcome here.
The team at Birchwood Grove Care home genuinely care about the residents and seem especially able to cope with those with the most complex needs. Knowing when to stand back, when to encourage, when to give space, when to change the subject. They are able to cope with scenarios that seem unbearable. I really can't praise them highly enough.
Thank you, we really appreciate your kind words and taking the time to give a review.
The staff are very polite, friendly, professional, helpful and if I ask any questions, they always answer straight away.
Every time I arrive,I always get asked if I want a drink, so, thank you for that, going out of their busy day to offer me that.
Also, they always have a smile.
I don't know how they do it, but hats of too them
Thank you for such lovely kind words about our home and staff. it's also residents and their families that contribute in making the home feel like one big family here. Look forward to seeing you again soon
My mum has settled in so well to her new home. We can see how much care and kindness she is given by all the staff. There is a calming, relaxing presence. We feel our Mum is being very well supported and taken care of. If we have any questions there is always Staff on hand to respond.
It's much appreciated, so pleased that Mum has settled into our Birchwood home.
My father is respected and valued as an individual. There is efficient communication between us, the family and the staff. They kept us updated on how my father was settling in. The home is clean and well maintained. The staff are welcoming. Would like to see more engaging activities to keep residents physically and mentally active, as well as accessing the local community. A second food option on the menu.
Thank you so much for taking the time to send in a review. We know how difficult it is to make that decision in the first place. It's important to us that it becomes there home and becomes an extension of yours. Welcome to the Birchwood family.
Whilst I have attended Birchwood at different times of the day, I have always found it to be a clean, vibrant and engaging environment for residents. I have seen first hand the gentle, compassionate nature of all the staff. They are patient and encouraging with my dad and always make time to greet me and offer refreshments. I was hyper wary of placing Dad in residential care and did my homework. I am so glad as is he, that we found Birchwood. 10/10!
Thank you so much for taking the time to send in a review. We know how difficult it is to make that decision in the first place. It's important to us that it becomes there home and becomes an extension of yours. Welcome to the Birchwood family.
My fiercely independent Grandmother had to leave her flat in December 2023. Due to deteriorating health etc. and after a hospital stay it was decided that more care was needed. I did not expect to end up with such a caring home. The staff are friendly and helpful, always an offer of a drink and sometimes a slice of cake. The atmosphere at Birchwood is pleasant and conducive to calm. The place is clean and tidy and residents are well looked after with good activities to occupy them. Nan enjoyed the summer BBQ. Nan had been placed on End of Life Care. She was quite poorly and had not been eating well, but put on weight within her first month at Birchwood. The food on offer is amazing and the staff always cater to the resident and make sure that they can eat what they like. Nan seemed healthier and regained her colour and voice. Nan passed away peacefully at 97. I cannot fault the staff, everything was dealt with care and respect. I only wish I had more space to praise Birchwood Grove.
Thank you so much for your kind words. You made her room so special for her which all the staff loved to see what other creations were added to her room on your visits. You are more than welcome to visit us anytime, and your on the list for the next BBQ.
The home is always clean and tidy.
Thank you Claire for your kind words, we really appreciate you taking the time to leave us a review. it is much appreciated and great feedback for all staff.
Lovely, caring and well trained staff. Reception, halls, communal areas and bedrooms always clean and tidy. Every time I visit, every member of staff are welcoming and accommodating. I would highly recommend Birchwood Grove Care Home.
Thank you, we very much appreciate family feedback.
The care and dedication of the team are clearly visible and overwhelming to the difference in my mother's mental health and well-being.
We're so very grateful to the team, as a family having to make the life-changing decision of moving to full-time residential care, we couldn't have received better support and care.
Thank you for your continued kindness and care.
With 3 days' notice of his move from hospital, they welcomed my same-day request to visit before his move. It may not be the most modern building but it felt welcoming, warm and not intimidating.
Dad settled very quickly and although he has now been diagnosed with dementia, he is comfortable, well cared for and happy to be there.
Staff have a smile on their face and understand his needs.
I would be happy to recommend Birchwood Grove.
Thank you for your kind words and taking the time to send in a review its much appreciated.
My mum has been in your care for nearly 4 months now, she has dementia and the staff are absolutely amazing, the lady on the door is so caring. My mum has put on weight she never stops eating and drinking, the staff in the kitchen make amazing dinners and cakes. I visit my mum as much as I can. There’s always music playing. I just would like to say you all do an amazing job and for looking after my beautiful mum thank you from the bottom of my heart xxx
Thank you for the lovely feedback, it's so good for the staff to receive such lovely comments from families. Your mum is a pleasure to look after and is certainly enjoying her stay with us.
I do find given very little input on mum by carers and senior carers.
Always made welcome by the activities coordinator and offered a drink. It has been difficult visiting during Covid, the home has been very good with testing and making everybody safe.
We aim to improve our services all the time and apricate your feedback.
This was my first visit. I had already been impressed by the friendliness of the staff when I phoned and had even been able to speak to my cousin on one occasion. It was great to now see her so contact, albeit bewildered by events. There was plenty of staff who were all watchful and attentive to residents. One made us a cup of tea. There was a warm family feel although most residents seemed poorly. All looked clean and well cared for.
Lovely home, living area nice, beautiful garden and garden room. The staff are very loving and friendly. The standard of care is excellent. Dad enjoys the meals and is very happy. I would definitely recommend.
The general manager was able to give us a full rundown of my Nan and how she has been since she arrived.
All of the staff were caring and the residents are all very well looked after. The activities are aimed at including all residents.
We took my nan for a walk and a member of staff was more than happy to help with pushing the wheelchair.
Nan was well presented and she has her hair and nails done each week. It was especially nice to be able to sit in the garden with her.
I love that despite Birchwood being a care home it has such a homely feel. There was no clinical smell like in some care homes. Everywhere was very clean, tidy and really well decorated. My nan's room was lovely and the staff had put up pictures of family and drawings from nans grandchildren.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Birchwood Grove Care Home.
There are no upcoming events for Birchwood Grove Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Birchwood Grove Care Home.
Accreditations
There are no accreditations posted yet for Birchwood Grove Care Home.
Meet the Team (1)

I’m Merle Jean, a Registered Manager based in Haywards Heath. I’m passionate about delivering high-quality care and leading with empathy, professionalism, and integrity. I take pride in supporting my team and ensuring that the people we care for receive the best possible service in a safe and nurturing environment.
Frequently Asked Questions about Birchwood Grove Care Home
What types of Care is Birchwood Grove Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Eating Disorders, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Birchwood Grove Care Home have?
There are 22 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Birchwood Grove Care Home?
Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Birchwood Grove Care Home to the centre of Haywards Heath?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchwood Grove Care Home to verify any information. View our terms and conditions. Birchwood Grove Care Home has an Enhanced Service -more info.