Birchwood Grove Care Home

64 Sydney Road, Haywards Heath RH16 1QA

Birchwood Grove is a small homely nursing home in Haywards Heath. It is situated close to the town centre, with excellent transport links.

The staff team provide a high standard of person centred care, caring for a small group of residents enables flexibilty, and residents are supported and encouraged to make daily decisions about their own care and maintain independence as much as possible. An activities co ordinator is employed to support residents to maintain interests, and develop new ones.

The home hosts regular social events such as supper parties, barbeques and garden parties which are open to relatives, friends and the local community. Friends and family are warmly welcomed at any time, and are encouraged to feel at home.

Group: Archmore Care Services

Person in charge: Kathleen Burton (Registered Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: referrals accepted from NHS, social sevices and self funding residents. Ages 60+.

Single Rooms: 24

Rooms with ensuite WC: 14

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Birchwood Grove Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.5 (maximum of 10) for Birchwood Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Birchwood Grove Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.8 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.652 for Birchwood Grove Care Home is calculated as follows: ( (15 Excellents x 5) + (8 Goods x 4) ) ÷ 23 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.834 Points relating to the number of positive Reviews for Birchwood Grove Care Home is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.8 Target = 0.417 , then divided by 2 = 0.209

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.5 Birchwood Grove Care Home has a Review Score of 6.5 (6.486) from 2 Reviews


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birchwood Grove Care Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birchwood Grove Care Home

  • Daughter of Resident/Service User
    1
  • Resident / Service User
    1

All my needs were taken into consideration and the right care was given. I was only there for three weeks respite care (a bit of a short time to give a really meaningful review) but in the short time I was there, it was very good.

How likely would you be to recommend Birchwood Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Following my mother admission in June 2016 I have noticed a significant and positive change in her, she is far more happy and relaxed and is clearly stimulated by her environment.
The staff are always very welcoming, the home very clean and my mother always immaculate whatever time of day you visit.
Staff communicate very well and the activities provided are aimed at including everyone regardless of their situation. Overall I have been impressed with the whole environment and very happy that my mother is a resident.

How likely would you be to recommend Birchwood Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

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