Birchwood Grove Care Home

We are happy with the care and support our 98 year old Mother receives at Birchwood Grove Care Home. The staff are kind, caring, patient, and always treat her with dignity, respect and compassion. The staff are friendly towards my Sister, Brother and I when we visit. The home provides activities, Summer barbeques, Birthday / Christmas celebrations, which includes a visit from Santa Claus.

My husband is so happy she is staying with such warm compassionate and caring people.she is very happy there and that's what matters most ..but she wouldn't be if it wasn't for these lovely individuals. Merle and her team do an amazing job day in day out and we cannot thank them enough ..Once again heartfelt thanks x

Thank you for making tough times easier .

The member of staff in reception has always been extremly helpful and welcoming and always happy to listen and help in any way.

The staff are always friendly, kind and caring and extremely busy. The home is always clean and well equipped. My dad was well cared for always clean and tidy and would always have a drink or food in front of him.

I have a huge respect and gratitude for all the wonderful people who look after my husband in Birchwood Grove. He is extremely happy and well cared for.

The team at Birchwood Grove Care home genuinely care about the residents and seem especially able to cope with those with the most complex needs. Knowing when to stand back, when to encourage, when to give space, when to change the subject. They are able to cope with scenarios that seem unbearable. I really can't praise them highly enough.

I don't know how they do it, but hats of too them

My mum has settled in so well to her new home. We can see how much care and kindness she is given by all the staff. There is a calming, relaxing presence. We feel our Mum is being very well supported and taken care of. If we have any questions there is always Staff on hand to respond.

My father is respected and valued as an individual. There is efficient communication between us, the family and the staff. They kept us updated on how my father was settling in. The home is clean and well maintained. The staff are welcoming. Would like to see more engaging activities to keep residents physically and mentally active, as well as accessing the local community. A second food option on the menu.

Whilst I have attended Birchwood at different times of the day, I have always found it to be a clean, vibrant and engaging environment for residents. I have seen first hand the gentle, compassionate nature of all the staff. They are patient and encouraging with my dad and always make time to greet me and offer refreshments. I was hyper wary of placing Dad in residential care and did my homework. I am so glad as is he, that we found Birchwood. 10/10!

My fiercely independent Grandmother had to leave her flat in December 2023. Due to deteriorating health etc. and after a hospital stay it was decided that more care was needed. I did not expect to end up with such a caring home. The staff are friendly and helpful, always an offer of a drink and sometimes a slice of cake. The atmosphere at Birchwood is pleasant and conducive to calm. The place is clean and tidy and residents are well looked after with good activities to occupy them. Nan enjoyed the summer BBQ. Nan had been placed on End of Life Care. She was quite poorly and had not been eating well, but put on weight within her first month at Birchwood. The food on offer is amazing and the staff always cater to the resident and make sure that they can eat what they like. Nan seemed healthier and regained her colour and voice. Nan passed away peacefully at 97. I cannot fault the staff, everything was dealt with care and respect. I only wish I had more space to praise Birchwood Grove.

The home is always clean and tidy.

Lovely, caring and well trained staff. Reception, halls, communal areas and bedrooms always clean and tidy. Every time I visit, every member of staff are welcoming and accommodating. I would highly recommend Birchwood Grove Care Home.

Thank you for your continued kindness and care.

I would be happy to recommend Birchwood Grove.

My mum has been in your care for nearly 4 months now, she has dementia and the staff are absolutely amazing, the lady on the door is so caring. My mum has put on weight she never stops eating and drinking, the staff in the kitchen make amazing dinners and cakes. I visit my mum as much as I can. There’s always music playing. I just would like to say you all do an amazing job and for looking after my beautiful mum thank you from the bottom of my heart xxx

Always made welcome by the activities coordinator and offered a drink. It has been difficult visiting during Covid, the home has been very good with testing and making everybody safe.

This was my first visit. I had already been impressed by the friendliness of the staff when I phoned and had even been able to speak to my cousin on one occasion. It was great to now see her so contact, albeit bewildered by events. There was plenty of staff who were all watchful and attentive to residents. One made us a cup of tea. There was a warm family feel although most residents seemed poorly. All looked clean and well cared for.

Lovely home, living area nice, beautiful garden and garden room. The staff are very loving and friendly. The standard of care is excellent. Dad enjoys the meals and is very happy. I would definitely recommend.