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Birchwood Grove Care Home

64 Sydney Road, Haywards Heath, West Sussex RH16 1QA
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Birchwood Grove Care Home, Haywards Heath
Birchwood Grove Care Home, Haywards Heath
Birchwood Grove Care Home, Haywards Heath

Birchwood Grove is a small homely nursing home in Haywards Heath. It is situated close to the town centre, with excellent transport links.

The staff team provide a high standard of person centred care, caring for a small group of residents enables flexibilty, and residents are supported and encouraged to make daily decisions about their own care and maintain independence as much as possible. An activities co ordinator is employed to...  

Care Provided by Birchwood Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £1,350£1,300 - £1,350
Residential Dementia Care£1,300 - £1,350£1,300 - £1,350
Nursing Care£1,300 - £1,350£1,300 - £1,350
Nursing Dementia Care£1,300 - £1,350£1,300 - £1,350

Respite is a min 8 weeks

Contact Birchwood Grove Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Merle Jean(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Ask that visitors avoid meal times as this can be rather busy

Parking

  • Parking is available outside on the road anytime after 9am, limited parking available at the home

Birchwood Grove Care Home Reviews (31)

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9.6

Birchwood Grove Care Home has a Review Score of 9.6 (9.633) out of 10, based on 14 reviews in the last 2 years. Over all time Birchwood Grove Care Home has 31 reviews.

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Showing 31 reviews matching selected criteria
Review from Linda L (Daughter-in-law of Resident) published on 12 May 2026 Submitted via Website
Overall Experience
Went to see mum in law with my husband and was pleased to see her doing so well ..it was her birthday and the cook made her a cake adorned with candles ! The staff member said they normally share the cake with all the residents at tea time but as we were there at lunchtime they said we could cut it now ,we shared it with mum and it was delicious..

My husband is so happy she is staying with such warm compassionate and caring people.she is very happy there and that's what matters most ..but she wouldn't be if it wasn't for these lovely individuals. Merle and her team do an amazing job day in day out and we cannot thank them enough ..Once again heartfelt thanks x

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Review from A W (Daughter-in-law of Resident) published on 24 November 2025 Submitted via Website
Overall Experience
My father in law has spent the last year at birchwood grove and all the staff have made my father in law and our family part of their family . They gave us peace of mind when making the hardest decision that he was so well cared for at all times .
Whenever we visited we always felt welcome and my father in law was always clean , tidy and plenty of food cooked on site which meant his appetite returned . He also gained some of his mobility back with the help and care of lovely staff .

Thank you for making tough times easier .

Reply from Justin Thomas, Business Support Manager at Birchwood Grove Care Home

Thank you for sharing such a heartfelt review. We are truly honoured that your father-in-law and your family felt part of the Birchwood Grove family. Knowing that our care gave you peace of mind during such a difficult time means a great deal to us. We are delighted to hear about his improved...  

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Review from G F (Son of Resident) published on 1 July 2025 Submitted via Postal Card
Overall Experience
Staff are very friendly and helpful. Very accomodating to my mothers needs.

The member of staff in reception has always been extremly helpful and welcoming and always happy to listen and help in any way.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you for your comments, we have very lovely families too, which makes our jobs so rewarding. Don't forget the family and residents BBQ on the 9th August .

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Review from Natasha P (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card
Overall Experience

The staff are always friendly, kind and caring and extremely busy. The home is always clean and well equipped. My dad was well cared for always clean and tidy and would always have a drink or food in front of him.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you so much it was a pleasure having your dad here and we all miss him, especially one member of staff, in particular, she misses his fashion advice (no sparkles)

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Review from Christine J (Wife of Resident) published on 28 March 2025 Submitted via Postal Card
Overall Experience
My husband has been a resident at Birchwood Grove Care Home for three years. There is always a warm welcome and the home has a positive, friendly and family atmosphere. The longevity of staff is amazing; always the same familiar, reassuring, caring staff. The home is spotlessly clean, the care whether medical, nursing or wellbeing is excellent. Good food is abundant and everyone enjoys the activities and frequent live entertainment.

I have a huge respect and gratitude for all the wonderful people who look after my husband in Birchwood Grove. He is extremely happy and well cared for.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you for the lovely comments. Its extremely important to us that everyone feels welcome here.

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Review from Mark S (Son of Resident) published on 7 March 2025 Submitted via Website
Overall Experience

The team at Birchwood Grove Care home genuinely care about the residents and seem especially able to cope with those with the most complex needs. Knowing when to stand back, when to encourage, when to give space, when to change the subject. They are able to cope with scenarios that seem unbearable. I really can't praise them highly enough.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you, we really appreciate your kind words and taking the time to give a review.

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Review from Steven R (Son of Resident) published on 7 March 2025 Submitted via Website
Overall Experience
The home is amazing, warm, clean, it helps mum in every way possible with respect. To be honest, I wouldn't mind living there!!
The staff are very polite, friendly, professional, helpful and if I ask any questions, they always answer straight away.
Every time I arrive,I always get asked if I want a drink, so, thank you for that, going out of their busy day to offer me that.
Also, they always have a smile.

I don't know how they do it, but hats of too them

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you for such lovely kind words about our home and staff. it's also residents and their families that contribute in making the home feel like one big family here. Look forward to seeing you again soon

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Review from Deborah B (Daughter of Resident) published on 6 March 2025 Submitted via Website
Overall Experience

My mum has settled in so well to her new home. We can see how much care and kindness she is given by all the staff. There is a calming, relaxing presence. We feel our Mum is being very well supported and taken care of. If we have any questions there is always Staff on hand to respond.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

It's much appreciated, so pleased that Mum has settled into our Birchwood home.

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Review from h w (Daughter of Resident) published on 3 March 2025 Submitted via Website
Overall Experience

My father is respected and valued as an individual. There is efficient communication between us, the family and the staff. They kept us updated on how my father was settling in. The home is clean and well maintained. The staff are welcoming. Would like to see more engaging activities to keep residents physically and mentally active, as well as accessing the local community. A second food option on the menu.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you so much for taking the time to send in a review. We know how difficult it is to make that decision in the first place. It's important to us that it becomes there home and becomes an extension of yours. Welcome to the Birchwood family.

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Review from M W (Son of Resident) published on 3 March 2025 Submitted via Postal Card
Overall Experience

Whilst I have attended Birchwood at different times of the day, I have always found it to be a clean, vibrant and engaging environment for residents. I have seen first hand the gentle, compassionate nature of all the staff. They are patient and encouraging with my dad and always make time to greet me and offer refreshments. I was hyper wary of placing Dad in residential care and did my homework. I am so glad as is he, that we found Birchwood. 10/10!

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you so much for taking the time to send in a review. We know how difficult it is to make that decision in the first place. It's important to us that it becomes there home and becomes an extension of yours. Welcome to the Birchwood family.

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Review from G O (Grandson of Resident) published on 26 February 2025 Submitted via Website
Overall Experience

My fiercely independent Grandmother had to leave her flat in December 2023. Due to deteriorating health etc. and after a hospital stay it was decided that more care was needed. I did not expect to end up with such a caring home. The staff are friendly and helpful, always an offer of a drink and sometimes a slice of cake. The atmosphere at Birchwood is pleasant and conducive to calm. The place is clean and tidy and residents are well looked after with good activities to occupy them. Nan enjoyed the summer BBQ. Nan had been placed on End of Life Care. She was quite poorly and had not been eating well, but put on weight within her first month at Birchwood. The food on offer is amazing and the staff always cater to the resident and make sure that they can eat what they like. Nan seemed healthier and regained her colour and voice. Nan passed away peacefully at 97. I cannot fault the staff, everything was dealt with care and respect. I only wish I had more space to praise Birchwood Grove.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you so much for your kind words. You made her room so special for her which all the staff loved to see what other creations were added to her room on your visits. You are more than welcome to visit us anytime, and your on the list for the next BBQ.

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Review from Claire H (Daughter of Resident) published on 19 February 2025 Submitted via Website
Overall Experience
My father has been in Birchwood Grove Care Home for the past 6 years. He is very happy there. The staff are very good with him and are always looking at ways to make him comfortable. We are always made welcome when we visit.

The home is always clean and tidy.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you Claire for your kind words, we really appreciate you taking the time to leave us a review. it is much appreciated and great feedback for all staff.

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Review from Josey G (Granddaughter of Resident) published on 18 February 2025 Submitted via Website
Overall Experience

Lovely, caring and well trained staff. Reception, halls, communal areas and bedrooms always clean and tidy. Every time I visit, every member of staff are welcoming and accommodating. I would highly recommend Birchwood Grove Care Home.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you, we very much appreciate family feedback.

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Review from Deni C (Daughter of Resident) published on 7 February 2025 Submitted via Website
Overall Experience
I've always received a warm welcome from all the team.
The care and dedication of the team are clearly visible and overwhelming to the difference in my mother's mental health and well-being.
We're so very grateful to the team, as a family having to make the life-changing decision of moving to full-time residential care, we couldn't have received better support and care.

Thank you for your continued kindness and care.

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Review from Anne F (Daughter of Resident) published on 12 September 2023 Submitted via Website
Overall Experience
Dad has been at Birchwood Grove Care Home for the last 9 months. Ultimately we didn't have a choice where he went, but from the very beginning, I would not change his placement.
With 3 days' notice of his move from hospital, they welcomed my same-day request to visit before his move. It may not be the most modern building but it felt welcoming, warm and not intimidating.
Dad settled very quickly and although he has now been diagnosed with dementia, he is comfortable, well cared for and happy to be there.
Staff have a smile on their face and understand his needs.

I would be happy to recommend Birchwood Grove.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you for your kind words and taking the time to send in a review its much appreciated.

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Review from D F (Daughter of Resident) published on 21 August 2022 Submitted via Website
Overall Experience

My mum has been in your care for nearly 4 months now, she has dementia and the staff are absolutely amazing, the lady on the door is so caring. My mum has put on weight she never stops eating and drinking, the staff in the kitchen make amazing dinners and cakes. I visit my mum as much as I can. There’s always music playing. I just would like to say you all do an amazing job and for looking after my beautiful mum thank you from the bottom of my heart xxx

Reply from Michele Nyland, Manager at Birchwood Grove Care Home

Thank you for the lovely feedback, it's so good for the staff to receive such lovely comments from families. Your mum is a pleasure to look after and is certainly enjoying her stay with us.

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Review from Y B (Daughter of Resident) published on 11 July 2022 Submitted via Postal Card
Overall Experience
We find the administrator very helpful on visits and phone calls to arrange visits.
I do find given very little input on mum by carers and senior carers.

Always made welcome by the activities coordinator and offered a drink. It has been difficult visiting during Covid, the home has been very good with testing and making everybody safe.

Reply from Julie Archer-Moran, Manager at Birchwood Grove Care Home

We aim to improve our services all the time and apricate your feedback.

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Review from S T (Cousin of Resident) published on 5 May 2022 Submitted via Postal Card
Overall Experience

This was my first visit. I had already been impressed by the friendliness of the staff when I phoned and had even been able to speak to my cousin on one occasion. It was great to now see her so contact, albeit bewildered by events. There was plenty of staff who were all watchful and attentive to residents. One made us a cup of tea. There was a warm family feel although most residents seemed poorly. All looked clean and well cared for.

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Review from T D (Daughter of Resident) published on 6 December 2021 Submitted via Postal Card
Overall Experience

Lovely home, living area nice, beautiful garden and garden room. The staff are very loving and friendly. The standard of care is excellent. Dad enjoys the meals and is very happy. I would definitely recommend.

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Review from Kinza L (Granddaughter of Resident) published on 27 July 2021 Submitted via Website
Overall Experience
I visited my nan in early July 2021 and was so pleased I did. After a bad fall in another home and a long stay in hospital, it was amazing to see my nan so happy and engaged.
The general manager was able to give us a full rundown of my Nan and how she has been since she arrived.
All of the staff were caring and the residents are all very well looked after. The activities are aimed at including all residents.
We took my nan for a walk and a member of staff was more than happy to help with pushing the wheelchair.
Nan was well presented and she has her hair and nails done each week. It was especially nice to be able to sit in the garden with her.

I love that despite Birchwood being a care home it has such a homely feel. There was no clinical smell like in some care homes. Everywhere was very clean, tidy and really well decorated. My nan's room was lovely and the staff had put up pictures of family and drawings from nans grandchildren.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Birchwood Grove Care Home.

Accreditations

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Meet the Team (1)

Merle Jean
Merle JeanJob Title:Registered ManagerJoined: 2018

I’m Merle Jean, a Registered Manager based in Haywards Heath. I’m passionate about delivering high-quality care and leading with empathy, professionalism, and integrity. I take pride in supporting my team and ensuring that the people we care for receive the best possible service in a safe and nurturing environment.

Frequently Asked Questions about Birchwood Grove Care Home

What types of Care is Birchwood Grove Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Eating Disorders, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Birchwood Grove Care Home have?

There are 22 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Birchwood Grove Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Birchwood Grove Care Home to the centre of Haywards Heath?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchwood Grove Care Home to verify any information. View our terms and conditions. Birchwood Grove Care Home has an Enhanced Service -more info.