Camelot Nursing & Residential Care Home

Thank you so very much for your wonderfully kind words about our home and our team. We take a lot of pride in what we do and are so happy that your aunt is happy at the home, I will pass your kind words onto the team.

Thank you for spending the time to write your review we appreciate receiving reviews at the home.
We at the home respect all residents' wishes and it's their choice if they would like to have their hair washed and offered daily showers and staff will always respect residents' wishes and choices. All residents have person-centred care and respecting residents' wishes is paramount. All residents have access to the drinks they like and Mum always has access to a jug of cranberry juice which she enjoys and all nutritional intake is recorded on the daily care notes. We have a wide range of drinks for our residents and staff ensure all residents have access to fluids of their choice. I am happy to read you are happy with the new management and I have an open door policy, please feel free to contact me if you have any further issues or concerns.

Thank you for taking the time to write your review. We have a program in place with ongoing refurbishment to our home to ensure the home remains well presented. I will pass your review on to the staff at the home.

Thank you for your kind words I will pass your kind words onto the care team.

Thank you for your kind words I will pass your kind words on to the staff.

Thank you for your kind words I will pass your kind words on to the staff.

Thank you for your kind words, I will pass on your kind words to the team at Camelot.

I am so sorry to read that you are still experiencing issues despite addressing these directly with both your mother and sister two weeks ago. We have explained our difficulties with the phone lines of late and I have in actual fact furnished your sister/family with my own personal phone number and the home's mobile number for ease. We want to prevent emergency services from being contacted as a result of our phones not being answered. The phone lines in actual fact dropped again last weekend and I was called at home by a member of your family, I rectified the matter to prevent worry and distress. I am saddened to hear you feel the staff are rude, I have addressed the situation you are referring to and I believe that it was a breakdown in communication, however, I will look into this again and would like for your concerns to be raised with me. Hospice has been discussed and is a private issue. I would like to put your mind at rest and talk with you personally. Call bells are always available

This gentleman was due for discharge, organized between himself and the social worker, for the 30th December 2020.
He had a COVID-19 test, which was requested by the social worker on the 29th December, it was at this time that the social worker informed the manager of the gentleman’s discharge for the following day 30th December.
The manager explained to the resident that it was not going to be possible for his discharge home on the 30th due to various things not quite being in place, she suggested discharge for the following day 31st December, he refused her suggestion. He and his wife had arranged his transport home and he was determined to take discharge as arranged with her.
It is totally unacceptable for us to attempt to force anyone to stay against their will; we, therefore, had no option but to agree to his request.
Having, the following day, received the result of his test, the manager contacted social services, PHE and CQC to express to them her concern. They informed her that she could not have done anything other than that which she did.
I would like to add that if this gentleman had received a positive test result whilst still with us, which he didn’t, we would have expressed even greater concern about his determination to go home. Also, we still could not have forced him to stay in our care.