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Donnington House

12 Birdham Road, Chichester, West Sussex PO19 8TE
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Donnington House, Chichester
Donnington House, Chichester
Donnington House, Chichester

Donnington House is dedicated to both residential and nursing care, offering peace of mind to adults with care needs and their loved ones thanks to a skilled and compassionate team.

A warm and friendly interior is ideal for a relaxing daily lifestyle, while qualified carers who get to know each individual's needs are available throughout the day and night.

Rooms are tastefully furnished and residents with mobility issues have the benefit of...  

Care Provided by Donnington House

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 27 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,443 - £1,732£1,423 - £1,732
Nursing Care£1,443 - £1,732£1,423 - £1,732
All costs included in the weekly room fee except for addition services provided by external partners such as hairdresser, chiropody, newspapers etc.
Any room can be funded by the local authority or CHC with a third party top up

We allocate 5 rooms that are priced at the local authority nursing rate that do not require a top up

Contact Donnington House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Donnington House Care Home Ltd
  • Voluntary / Not for Profit Owned

Person in charge

  • Sophie Lafferty(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (27)

Visiting

  • No restrictions to visiting hours

Donnington House Reviews (58)

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9.9

Donnington House has a Review Score of 9.9 (9.886) out of 10, based on 26 reviews in the last 2 years. Over all time Donnington House has 58 reviews.

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Review from Steve L (Son of Resident) published on 15 July 2026 Submitted via Website
Overall Experience
Our father spent the last six months of his life at Donnington House in Chichester, and we cannot praise the team highly enough. Moving a loved one into care is never an easy decision, but from the moment he arrived, the staff made him feel completely welcome.
The standard of care was exceptional. The team didn't just look after his physical needs; they treated him with immense dignity, respect, and genuine affection. What stood out most was the peace of mind they gave our family. Every time we visited, the atmosphere was warm, and communication from the staff was excellent. Knowing he was safe, comfortable, and in such compassionate hands was a massive comfort.

We will always be incredibly grateful to everyone at Donnington House for making his final chapter as peaceful as possible. We highly recommend them.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thankyou so much for your lovely review, we were all very fond of your father he was a real gentlemen with a lovely family supporting him aswell, i am so happy that we had the pleasure of making your father comfortable and that he felt welcomed in the warmest way possible.

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Review from Mary M (Daughter of Resident) published on 19 June 2026 Submitted via Postal Card
Overall Experience

I am still practising as a registered nurse and have had the opportunity to experience many and various care settings. I have had such a wonderful experience of Donnington House. As soon as you arrive, you are made to feel so welcome by every member of staff. The atmosphere is so lovely and warm and all residents and staff are happy and positive. Residents treated with such care and kindness, not one member of staff is anything other than exceptional. Lovely place!

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thankyou for your lovely review, we are very pleased that you are happy with your experience at Donnington House.

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Review from J L (Daughter of Resident) published on 9 June 2026 Submitted via Website
Overall Experience

We looked at a number of local residential/nursing homes, but Donnington House was the first to actually feel homely. I think this is due to the staff who are all genuinely warm and friendly and interact well together as a team providing excellent professional care, with the happiness and safety of the residents their priority. The interior is bright and well-aired with all the necessary facilities and there are optional friendly activities. The garden feels bigger than it is and is thoughtfully planned for easy accessibility with lots of variety to look at, and shady seating areas to admire the peace and quiet under the trees or patio awning. You are not aware of the main road. Parking has not been a problem, in addition to the lay-by outside there is also neighbouring on-road parking, as well as a bus stop outside. All the food is home-cooked from scratch with fresh produce. My father feels safe and very comfortable here, we absolutely couldn't recommend it more highly.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thankyou for the lovely review we are very proud of Donnington House Staff, Settings and Garden and strive to meet everyone's needs

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Review from Nigel P (Son of Resident) published on 22 April 2026 Submitted via Postal Card
Overall Experience

The staff of Donnington House were very kind and looked after my mum during her four-week stay. The whole building was very clean and light and there was a very happy feeling throughout the home. My mother would be very happy to go back for future respite care. Also they were very much on the ball when my mother became ill and needed to go to the hospital. All in all a great, warm and friendly place.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thankyou for your review, we do hope your mum has fully recovered now.

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Review from Michael W (Godson of Resident) published on 3 March 2026 Submitted via Website
Overall Experience
Thanks for making Auntie's 90th birthday such a memorable occasion. We are all very grateful for your care and making the day extra special. All the staff made us feel so welcome and I know that our Aunt really enjoyed herself and has talked of little else since!

Your support and kindness is very much appreciated.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

We are glad that you were happy with with your Auntie's 90th celebrations at Donnington House, we do try our best and the residents and family are always welcome to use the Linkins Lounge for a bit of privacy

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Review from Emma J (Granddaughter of Resident) published on 3 March 2026 Submitted via Website
Overall Experience

We recently celebrated our lovely Ida's 90th Birthday. The team were so helpful in helping us to secure a room at the home, allowing us to decorate and helping wherever possible. They helped make this special milestone wonderful for Ida and we thank the staff for making it possible!

Reply from Samantha Saunders Lane, Business Manager at Donnington House

We are glad that you were happy with with your Nan's 90th celebrations at Donnington House, we do try our best and the residents and family are always welcome to use the Linkins Lounge for a bit of privacy

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Review from Stephen W (Godson of Resident) published on 3 March 2026 Submitted via Website
Overall Experience

My godmother recently celebrated her 90th birthday at Donnington House. She has thrived in her time there and I cannot speak too highly of the staff throughout the home. I would thoroughly recommend too anyone that the care and facilities are first class.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thankyou for your lovely review, we are glad that your godmother has thrived since being at Donnington House

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Review from Jaqueline M (Respite Resident) published on 26 January 2026 Submitted via Website
Overall Experience

I was looked after well during my 2 week respite stay. All the staff were very caring and helpful. The food was delicious and help was given if required. It's nice to have the choice to join others in the dining room, or eat in your room. There is a daily calendar with social activities which was fun.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

We are glad you enjoyed your respite stay with us and are on the road to recovery and that Donnington House and the staff made your stay welcoming and enjoyable.

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Review from C B (Daughter of Resident) published on 16 December 2025 Submitted via Website
Overall Experience

My father is a resident of Donnington House as he is unable to live alone any more and has high risk of falls. He has a large room with an ensuite bathroom. Since he has been there he is looking much better and has put on weight as he was very underweight. The staff are all lovely and have helped to settle him in and made sure that he has all the comforts he wanted from home. There are regular activities but the residents can choose whether to participate or not. The food is all freshly prepared on site and the chefs are excellent. There is a communal dining room or the residents can eat in their rooms if they prefer. There is a very pretty and accessible garden to use when the weather is good. Visitors are encouraged.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

We are happy that your father has settled in at Donnington House and that you are happy with the care that he receives

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Review from Lorraine O (Daughter of Resident) published on 2 September 2025 Submitted via Website
Overall Experience
We chose this care home above others because the first thing we noticed was the lovely caring staff which most of had been there for many years and the warmth and atmosphere in the building. They have quiet beautiful gardens which residents can sit in if they so wish. .
My mother is very happy considering the major upheaval in her life. They are exceptional in all aspects of their care and the food is very good too, plenty of variety.

There are all different activities every day if you wish to participate. Overall we are all very satisfied.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thankyou so much with your lovely review, we are happy that you mum has settled in and that you are happy with the care that she is receiving, we do love the gardens here and encourage residents to go out as much as they like to appreciate the lovely surroundings

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Review from Jane B (Niece of Resident) published on 2 September 2025 Submitted via Website
Overall Experience

My Uncle has been living at Donnington House for 3 years now. He tells me that he is content and happy. It seems to me that the staff (many of whom are the same people who welcomed him to Donnington 3 years ago) genuinely go out of their way to do anything that makes my Uncle's life better. I always receive a warm welcome whenever I visit. It is a journey of over 100 miles for me to visit my Uncle but I would not think of moving him anywhere else.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thankyou for your very lovely review, we are glad you are happy with your uncle being a resident at Donnington House and that you always receive a warm welcome

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Review from Alex J (Son of Resident) published on 9 July 2025 Submitted via Website
Overall Experience

My Mum has been a resident for over three years now and it has been a huge relief to me to know that Mum is being supported well and that her needs are being met. I have never had a bad experience while visiting over the years, staff are patient and respectful at all times with the residents. There are activities every day, the lounge is vibrant and always has a small group of residents socialising, but everything is optional. The facilities are superb, with adjustable beds, the lounge and the gardens are beautifully maintained. There are always plenty of support workers delivering care, they are good-humoured and respectful, keep the rooms clean and the residents happy. They have time to chat to Mum over a cup of tea which she appreciates hugely. She has never had any complaints during her time there. The medical support is also fantastic and phone calls and emails are always answered promptly.

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Review from P E (Husband of Resident) published on 26 May 2025 Submitted via Postal Card
Overall Experience

On being met at reception, a manager gave the background of Donnington House, after which the tour took to view the kitchen, the lounge where the activities scheduled could be seen. Then, to view two available rooms. Whilst walking through the home, all of the staff smiled and said hello, and all of the residents we met were happy. The room was quiet with pleasant outlooks. When my wife took up resident, the care was delivered with dignity and good grace.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Many thanks for your lovely review, we pride ourselves in welcoming everybody into the home in a warm and friendly manner, we are very lucky to have a beautiful garden all around the home for the residents and family and friends to enjoy.

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Review from Alastair A (Respite Resident) published on 16 April 2025 Submitted via Website
Overall Experience

Overall care was very good, and the staff very friendly. This is the first time in this care home for respite so it took a bit of learning on my mum's (and my part), but everyone made sure we knew what was going on, and my mother felt safe. The Roast Lamb and the Pear Dessert were very much appreciated! Many thanks

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your review. We are glad your mum's time with us was a good experience and very happy that your mum was able to get home as she wanted.

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Review from S B (Daughter of Resident) published on 1 April 2025 Submitted via Website
Overall Experience

My mum came to Donnington house in November 24. From the start, my mum has had outstanding care. I can see that my mum is clearly well cared for. She's the happiest she's been for a long time. I would like to say a special thank you to her Senior Lead. She has spent a lot of one-on-one time with mum, getting her mobility back. Mum can now walk with assistance. I never thought she'd be able to do this. Her Senior Lead and the staff are a credit to Donnington House. The variety of entertainment, food and care make this home feel like home.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

We are so happy with the care your mum has received, and we have seen a great improvement in your mum's mobility. we are really happy that your mum is happy at Donnington House.

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Review from Brian L (Husband of Resident) published on 26 March 2025 Submitted via Website
Overall Experience
When I was first looking at nursing homes for my wife, I was stuck by the very friendly and easy going atmosphere, at Donnington House. My wife has been in residence at Donnington for the last six months, and my first impressions of Donnington, have not changed! I have found the staff to be very friendly and very professional. The care my wife has had during her time here has been very good. Visitors are always welcome and are invited to dine with the residents, if you are there during lunchtime. I have to say the food is very good, with a good choice from the menu. There always seems to be some sort of activity organised during the morning for residents.

The good weather of the last week has also allowed me to take my wife out to the garden, and enjoy the sunshine. We are looking forward to seeing the garden(s) in full bloom, in the coming months. Anyone looking for a nursing home for a loved one, I can not recommend Donnington house more highly enough!

Reply from Samantha Saunders Lane, Business Manager at Donnington House

We are so happy that you feel that you made the right choice for your wife, thankyou for your honest review

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Review from E H (Granddaughter of Resident) published on 18 March 2025 Submitted via Website
Overall Experience

My granny joined Donnington House in December 2024, she had her first stroke in 2020, which affected her speech then a few more after that affected her leg mobility. Donnington House has pushed her and been so patient, my granny wouldn't be doing half the stuff she does now if it wasn't for the loving, kind staff. I haven't seen my granny this happy in a long time which is all thanks to Donnington house, they have given her a better quality of life and something to wake up to! Not just that but the activities they do really make a difference and gives our loved ones something to talk about and genuinely smile (my granny loves the musician who comes in)

Reply from Sophie Lafferty, Business Manager at Donnington House

Thank you very much for taking the time to submit a review. It is so rewarding to hear that we are supporting our residents and their families and making a positive difference.

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Review from Alison G (Niece of Resident) published on 30 January 2025 Submitted via Website
Overall Experience

My aunt has been resident at Donnington House for some months and we have been very impressed with the care she has been given. My mum visits regularly and she tells me that the staff are all very friendly and helpful. My aunt's physical health has improved since she became a resident at Donnington House which gives us all peace of mind that she is very well cared for. There are lots of things going on in the home and I believe that she particularly enjoys the musical sessions and the visiting animals. We couldn't be more pleased.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your lovely review and we are pleased that your aunt has received the care that you had hoped for, we have a varied activity programme that tries to meets all residents likes and interests, and we are pleased that your aunt enjoys the activities we offer.

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Review from C G (Relative of Resident) published on 28 January 2025 Submitted via Website
Overall Experience

Donnington House is a lovely care home the residents seem very happy and content at the home.The staff are extremely friendly and helpful. The rooms are a lovely size and very clean the nursing home is extremely clean and tidy. I couldn't fault the food it's lovely especially the cakes absolutely delicious.The staff management keep you updated on everything there's lots of activities so the residents never get chance to be bored they also have activities in the hall just down the road which the staff can take them overall it's just a lovely home with a caring atmosphere.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for the lovely review we strive to deliver a homely/professional approach and feel that we have accomplished this with your lovely remarks.

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Review from Gary L (Son of Resident) published on 8 January 2025 Submitted via Website
Overall Experience

My family and I viewed five other care homes in the area and we were so impressed with the professionalism, care and enthusiasm of all the staff at Donnington House that truly convinced us to enrol our very loved mother into this care home. She has resided there for about a year now and we all agree there is nowhere else we would like her to be. So a big thank you to all the staff and management for the service you provide, as my mother can be a handful!

Reply from Samantha Saunders Lane, Business Manager at Donnington House

I am so pleased that you are happy with the choice you made for your mum

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 October 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Donnington House.

Accreditations

There are no accreditations posted yet for Donnington House.

Meet the Team (3)

Sophie Lafferty
Sophie LaffertyJob Title:ManagerJoined: 2021

Hello, my name is Sophie, and I am delighted to be the Registered Manager at Donnington House.

After having my son at the age of 40 I decided that I want to work for a business with a philosophy and standards that I truly believed in, and one that genuinely made a difference to improve the quality of life for people in my community. Donnington House, which is a non-profit charity organisation that truly puts care of the elderly at the heart of everything it delivers, was a perfect fit.

Donnington House provides its residents with a relaxed, safe, and homely environment in which their care, well-being and comfort are of paramount importance.

The staffing team strive to preserve and maintain the dignity, individuality, and privacy of all the residents within a warm and caring atmosphere and are sensitive to the resident’s changing needs.

Such needs may be medical, cultural, psychological, spiritual, emotional, and social. Residents are encouraged to participate in the development of their plan in care in which the involvement of family and friends is always valued.

I previously worked in the very profit and commercial led sector of retail for over 15 years where I held the role of Head of Retail for a market leading brand. I started working at Donnington House as the Business Manager and simply fell in love with the culture of the home. I retrained, immersed myself in the care industry and was interviewed by the Care Quality Commission and the Board of Trustees at Donnington House which led to my promotion as Registered Manager in 2022.

I aim to ensure that Donnington House is a home from home for our resident’s.

All staff within the Home are appropriately qualified to deliver the highest standards of care. A continuous training programme is implemented to ensure that standards are maintained in line with the developments in care practices and laid down in legislation, regulations, and the Care Quality Commission guidelines.

Samantha Saunders Lane
Samantha Saunders LaneJob Title:Business ManagerJoined: 2022
I joined Donnington House as an administrator, the moment I walked in to Donnington it felt welcoming, friendly and homely. I was promoted to Business Manager in 2022 and I love my role, I am front of house and get to meet residents families and friends and have a great rapport with them.

I feel that I am approachable for the staff to come and see me if they encounter any problems. I love seeing the residents taking part in various activities that the home offers and just having a general chat with them and listening to them talk about there lives.

Tracy Kirtlan
Tracy KirtlanJob Title:Senior Care PractitionerJoined: 2011

I have worked within the care sector for 33 years in various settings including Bognor War Memorial Hospital and as a Field Care Supervisor in the community. I joined The Donnington House team in 2007 which provides a high standard of support and care for up to 28 elderly residents.

Donnington House has supported me with excellent training opportunities, achieving a Level 3 in Health and Social Care in October 2013. I then became a Moving and Handling advisor providing in-house training to all staff. In 2018 I was supported by the nursing team to achieve a Level 4 Diploma in Adult Social Care and became qualified to support the nursing team with administering medication.

In January 2022 I was promoted under a new manager to Senior Care Practitioner. I now lead and support the care team through an extensive training programme which includes the 15 standards of care as set out in The Care Certificate, providing the knowledge and understanding to be able to promote and provide high quality, individualised person-centred care in safe comfortable surroundings.

As part of my job role, I lead the care team to ensure every resident has their wishes, needs and preferences met in a dignified and respectful way, following all core values of Donnington House.

I have always enjoyed my job role at Donnington House and always feel well supported. I believe the care and support we provide are more personalised as it is an independent, not-for-profit charity-run home where people matter.

Frequently Asked Questions about Donnington House

What types of Care is Donnington House registered for?

Older Person Care, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Donnington House have?

There are 27 Single Rooms.

What are the Facilities & Services at Donnington House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Donnington House to the centre of Chichester?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Donnington House to verify any information. View our terms and conditions. Donnington House has an Enhanced Service -more info.