Tenchley Manor

Ursula Square, Selsey, Chichester PO20 0HS
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9.7 52 Reviews
  • Tenchley Manor, Chichester
Located in Selsey, Tenchley Manor is set amongst extensive landscaped gardens. The home offers sea views, with a peaceful atmosphere for residents to enjoy.

Tenchley Manor is a purpose-built care home, designed to provide exceptional specialist nursing care to up to 37 residents. Tenchley Manor has recently undergone extensive renovation and development and provides comfortable and spacious lounges and dining areas. Most rooms are ensuite, and a number of rooms have disabled wet rooms.

For additional comfort and safety, assisted medical baths are provided. Residents are supported and assisted at mealtimes, and special dietary requirements are catered for. Their catering teams produce a range of nutritious and tasty meals.

The home's nurse-led team provides care for those of advanced years, and adults of all ages. The quality of staff training is crucial to the service's effectiveness, with carers currently aiming to complete the Gold Standards Award. Pride is taken in the quality of staff training given to ensure that a consistently high standard of care is delivered.
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Care Provided by Tenchley Manor

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1590
  • Self-Funded Nursing Care: from £1590
  • RESPITE Self-Funded Residential Care: from £1640
  • RESPITE Self-Funded Nursing Care: from £1640

These prices are only a guideline, please contact Tenchley Manor to find out the exact price for your requirements.

Contact Tenchley Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Tenchley Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Vanessa Redford (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1995

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)

Tenchley Manor Reviews (52)

9.7

Tenchley Manor has a Review Score of 9.7 (9.727) out of 10, based on 34 reviews in the last 2 years.
Over all time Tenchley Manor has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Tenchley Manor
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Total of 52, showing 21-40
Review from Lisa W (Daughter of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad (58) went to reside at Tenchley Manor from the end of June 2023 until late August and when he moved to hospice, his cancer-related anxiety and symptoms had become too difficult to manage at home, and it was decided a nursing home would be the safest place for him. Dad had very complex needs and
on top of this a terminal diagnosis, making him hard to manage. Most of the staff were very good and with my Dad. My only criticism was I wish I had felt listened to more regarding his end-of-life symptoms. Tenchley have kept in touch with me and were very supportive and still are since my Dad passed away in September 2023.
Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

It was privilege being here for you all as a family. Please stay in touch.

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Review from Sarah C (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a few years of my father being a resident at Tenchley Manor, he sadly passed away in January 2024. I would just like to say how very grateful I am for the support, firstly from the two ladies always there or at the end of the phone with updates on how Dad was doing and a smile and a hug when I
needed it most. One particular lady, well what can I say, forever grateful for the honest advice, support and hugs for me through this turbulent journey and to all of the staff for the care and compassion you gave to Dad, I would never have been able to have to get through the sadness without all of you.
To the manager - you have a host of angels.
Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your lovely comments. We so miss your visits to our home. You are indeed correct, they really are an incredible team and we are so lucky to have them. Caring is something we all love to do at Tenchley Manor. Feel free to drop by for a hug anytime.

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Review from Kevin W (Son of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tenchley Manor has a reputation as a top nursing home and rightly so. The staff are polite, respectful and very professional. Despite my mother's stay being sadly short, I am very happy that she ended her days in their care.
Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you so much for your high praise, our team will be thrilled to read your review. It was a privilege supporting you all.

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Review from B T (Daughter-in-law of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Took Mum for emergency respite and ended up saving her life. The care and support she was given was excellent and has helped her to regain her confidence. All staff I met were caring and considerate. Manager was excellent in coming out to assess Mum within an hour and organisation her admission within
a few hours.
Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your comments. We always aim to provide the best care for everyone and to support in every way.

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Review from B T (Son of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team have been wonderful at ensuring our dad is well taken care of 24 hours a day. The place is always clean, the staff always happy and engaged and we also have our needs or concerns addressed in a timely and effective manner.
Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. We appreciate your comments and always aim to provide the best care to our residents.

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Review from L M (Partner of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very welcoming to us. They supported us through my partner's end-of-life care as it came around so quickly. He received wonderful care right to the end of his life peacefully and respectfully I can't thank them enough.
Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. Your feedback is important to us and we appreciate you taking the time to complete this.

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Review from C P (Resident) assisted by family/friend published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Comfortable premises with good managment and nursing and excellent domestic and catering staff. Carers are good in the main but I sometimes have difficulty understanding them or them me. They change very often so I don't get to know them I enjoy repartee with those I know.
Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your comments. All feedback is appreciated and assists us with improving the service we provide.

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Review from M M (Sister of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been amazing making sure my brother is comfortable and as happy as possible. The home smells nice and is very clean. Just looked at my brother I can see how much care has gone into his care. The staff treat us as family, feel welcome and have been supporting us emotionally. The two nurses
are amazing, very happy, lovely and considerate.
Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you so much for your kind words, I will pass them on to our team.
We endeavour to preserve our homely and family atmosphere, as we feel it it is vital to support the health and wellbeing of our residents, their family & friends and our team.

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Review from D H (Nephew of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt entered the home late last year, she has settled in great, adding some much-needed weight after the close attention by the staff.
The home is so much nicer than the one that my late mother saw out her last days in.
And you can’t beat the sea view.
Reply from Katrina Austin, Home Manager at Tenchley Manor

It is so lovely to have her with us, we all enjoy having her company. Thank you for your kind review.

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Review from Lynda M (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, we found Tenchley Manor too late. My father moved in, it was a lovely room overlooking the sea, he loved it and the staff were so helpful. He was looking forward to a nice fry-up in the morning, we were all sh happy for him. So he fell asleep that night and didn't really wake up, he sadly
passed away on Saturday evening.
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Review from Frank P (Husband of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't have asked for anything more. My wife was cared for so well. The staff and management are wonderful, nothing is too much for them and it is easy to see how much they care. Can highly recommend.
Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your valued feedback. I am so glad to hear that you were pleased with the care that your wife received.

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Review from David R (Son of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my father has received has been wonderful. All the nurses, carers, kitchen staff and management have been excellent. Everyone is so caring and helpful. My father appears to be very happy at Tenchley Manor.
Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Our team thank you so much for your kind words; it means so much to them. We try to enable each person to live a happy life here.

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Review from Kate S (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy with everything. Mum is happy, confident, warm and comfortable. Very well cared for. I have no need to worry about anything as I know I will be informed immediately if anything is wrong.
Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. It is a pleasure to have your mum with us. We value input from residents and their loved ones and aim to provide the best care for all.

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Review from S C (Cousin of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin was a resident at Tenchley Manor since August 2022. From day one she was bedridden and the care she received was outstanding from all the staff involved. Whenever we visited we were made to feel most welcome and supported. As we don't live locally we knew each time we left she was warm, comfortable
and in good hands. During her last days, she was treated with the utmost dignity and respect. Thank you so much to all the staff.
Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. We are proud of our staff and the care that they deliver to our residents. It is always lovely to receive feedback from our resident's families and I am so pleased that you have had a positive experience.

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Review from L M (Daughter of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for in her last few weeks. The room was beautiful with views of the garden and sea. Every single staff member, without exception, was outstanding in the care they offered her and all the family at the end. I am taking comfort in the knowledge that she received the best available.
Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you so much for your kind words. We are so proud of our caring team who endeavour to treat everybody with dignity, respect and genuinely care about our Residents, their family & friends. Caring really is at the heart of everything we do.

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Review from Keith D (Son of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Tenchley Manor since April 2023, and since then the staff have bent over backwards to make her feel at home, happy and cared for. The transition to a new home, when you’re unable to live independently in your own place any more, is always difficult, but for her, it was
managed very sympathetically, and now she feels at home there and loves the staff who take care of her needs and chat to her every day.
I can definitely vouch for Tenchley as a safe, happy retirement home, with the added bonus of a beautiful setting in landscaped gardens, through which you can walk straight through to the seafront. Highly recommended.
Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you so much for your kind words. We always endeavour to enable people to live as independently as possible in their new home with us at Tenchley. We are so very grateful to you and your family for your support of the home and our residents.

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Review from Julie C (Daughter of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment she arrived at Tenchley Manor, Mum was told that she was home and that was true. She was warm, clean and well cared for by the lovely staff - from the lady with a cup of tea to the carers, medical staff and manager. She was unable to get out of bed but was always kept under supervision.
She died peacefully with family by her side in the home and they were kind and caring to all of us. If possible, I would give Tenchley Manor and the staff 6 stars.
Reply from Katrina Austin, Home Manager at Tenchley Manor

We are so happy that your mum felt that she was at ‘home’. We try our very best to provide a warm, homely and caring environment. To us, our slogan, “Caring Is At The Heart Of Everything We Do” is more than a slogan, it is an innate quality we look for in all of our staff. We will miss you all.

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Review from V W (Wife of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Normally very good care is given but obviously when there is a shortage of staff (particularly over weekends) care and attention are a lot slower. Otherwise, the care and attention to residents are excellent.
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Review from C P (Granddaughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are friendly and attentive to the residents. My grandfather has settled well in the few months he has been at Tenchley Manor. He is thriving and looks the best he has in a very long time.
Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you very much for your kind words.
Your grandfather is very much looking forward to the warmer weather and getting out into the garden and seafront!

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Review from Margaret W (Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is not home but we have new friends.
My bedroom is very comfortable and I get on with the staff and the nursing staff are very good.
Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you for your kind words. We endeavour to be as homely as possible.
Our staff team will appreciate your compliment.
Thank you.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Tenchley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Tenchley Manor is calculated as follows: ( (322 Excellents x 5) + (51 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 396 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tenchley Manor is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 13 Oct 2025

We provide permanent and respite accommodation for individuals with residential, respite and palliative care needs. Our services include basin with WC en-suite rooms and no provision (shared facility) rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (9)

Vanessa

Vanessa Redford

Job Title: Home Manager

I’ve completed a manager's training course and take pride in creating a nurturing environment where residents feel enriched, stimulated, and content in their homes.

Kerry

Kerry Mcdowell

Job Title: Administrator Joined: 2022

Tenchley Manor is a lovely home with an excellent local reputation and we work hard to ensure that residents, their visitors and our team stay happy, feel welcomed and are valued. It’s in a great location too – I can see the sea from my desk.


I look forward to speaking to you and understanding your needs or the needs of your loved one.

Koo

Koo Kirby

Job Title: Housekeeper

I love to keep everything organized, neat and tidy for the home and the residents and am good at time management which means I don’t fall behind. I like to see everyone happy and am well supported in my role here at Tenchley Manor.

Sarah

Sarah Jocelyn

Job Title: Staff Nurse

I am enjoying working at Tenchley Manor and learning the different structures and policies that go with working in a care home. I love to meet the new residents and work with them and their families to support their needs.

Meryn

Meryn Woodland

Job Title: Senior Care Assistant

I have worked in care for a number of years and enjoy my role as a senior – I always take time to listen to and assist the team to fulfil their roles. In my spare time, I enjoy photography, cycling and walking, I also care for my dad.

Millie

Millie McMaster

Job Title: Activities Co-ordinator

I love my job, working with the residents and seeing the positive outcomes from the activities that we are running. I work hard to make sure everyone can be included in activities if they want to be. Tenchley Manor is a lovely place to work, everyone is friendly and there is a good, positive atmosphere.

Daniel

Daniel Williams

Job Title: Head Chef

I am an organised and passionate chef, enjoying the family atmosphere of the care home and the challenge of creating meals that residents love.

Julie

Julie Wilson

Job Title: Advanced Healthcare Practitioner

I have extensive experience in nursing, having worked in Kerala for 7 years and Kuwait for 11 years. I enjoy building strong relationships with residents, something I couldn't do in hospital settings.

Rattiya

Rattiya Gale

Job Title: Team Leader

I love the teamwork at The Malthouse, where staff, residents, and their families create a supportive and appreciative environment. I enjoy working with people and helping those around me. I have completed my Diploma levels 3 and 5 in Health and Social Care.

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