Maplehurst Nursing Home

53 Oathall Road, Haywards Heath RH16 3EL
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9.9 43 Reviews
  • Maplehurst Nursing Home, Haywards Heath
Maplehurst is rated “OUTSTANDING” by the Care Quality Commission (January 2018) The family owned and run nursing home is rated in the top 4% nationally.

Maplehurst strives to improve the lifestyle and well-being of adults with many specialist conditions, with a particular focus on the challenges of dementia.

The fantastic team of permanent staff allows Maplehurst to consistently deliver personalised and outstanding nursing care in a relaxed and friendly environment for up to 38 residents. There is a strong focus on quality training of staff to make sure that an informed approach to mental health care drives care provision at all times.

The majestic Victorian property has a beautiful rear garden for outdoor activities and is located within walking distance of the train station and local town centre. Residents have a number of lounges to choose from, together with daily activities organised to support interests and a positive social atmosphere.

They make a special effort to retain strong links with the surrounding community and have several local groups and volunteers actively visiting the home.

Maplehurst's inhouse chef allows it to deliver a tasty and varied menu and cater for any special dietary requirements a resident may have. Residents also benefit from the regular visits made by a hairdresser, physiotherapist and chiropodist.

Deciding on care can be a daunting proposition for many people and they are more than happy to answer any question you may have. Please feel free to get in touch if you would like more information.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1800
  • Self-Funded Residential Dementia Care: £1300 – £1800
  • Self-Funded Nursing Care: £1300 – £1800
  • Self-Funded Nursing Dementia Care: £1300 – £1800
  • RESPITE Self-Funded Residential Care: £1300 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1800
  • RESPITE Self-Funded Nursing Care: £1300 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1800

Everyone's individual care needs can vary significantly, as can the room chosen, and on this basis we will only commit to a final fee once a personal pre-assessment has taken place. To get a better indication on fees, please feel free to contact the home directly and discuss your individual requirements with them, they will be glad to help.

These prices are only a guideline, please contact Maplehurst Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Woodcote Care Ltd

Person in charge

  • Petrina Teo (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (38)

Parking

  • On site Car Park

Maplehurst Nursing Home Reviews (43)

Total of 43, showing 1-20
9.9

Maplehurst Nursing Home has a Review Score of 9.9 (9.896) out of 10, based on 12 reviews in the last 2 years. Over all time Maplehurst Nursing Home has 43 reviews.

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Review from Phoebe L (Daughter of Resident) published on 9 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very friendly and approachable at Maplehurt! My dad is happy and content here, he is always immaculate and clean. Communication is great too and I'm very happy with dad being here!

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Review from Amy D (Granddaughter of Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan is very happy at Maplehurst which is so nice to see. She is always very well looked after and she loves the food! Staff are always chatting to her and us and are lovely.

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Review from Fiona H (Friend of Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the wonderful care I have witnessed at Maplehurst. My friend is always treated and spoken to with great care and kindness.

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Review from M B (Husband of Resident) published on 4 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is based on the past year's experience where my wife has been a resident since May 2024. The ratings are based on my personal experience during my daily visits- and are therefore limited in some instances where first-hand knowledge is not available.

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Review from M C (Son of Resident) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost 8 years - she has been extremely well looked after. I cannot fault the care given.

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Review from Sherree F (Friend of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely impressed with the care that he has received. All the staff are kind, thoughtful, caring and fully committed to look after the patients in their care. The leadership here is visible and involved and they know all the patients well - they are very communicative. Excellent food
+ room. He is very much better for his time here at Maplehurst and we are so pleased he is here.

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Review from Sarah F (Daughter of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maplehurst has been amazing for my Dad.
The Staff are outstanding.
From day 1 we were made to feel welcome.
The building may be a little awkward but it is Such a beautiful home.
Dad nhas made such progress from being in Maplehurst.
He loves the activities + the staff truly Care about him.
All
I want is dad to be safe, happy & well looked after- Maplehurst is the place for this.

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Review from Barbara D (Wife of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is only one word I can use to describe Maplehurst Nursing Home, that is exceptional. My husband has settled into the home, due to the help and consideration that all the staff show all the time. The home is kept extremely clean, and has a very welcoming and friendly atmosphere.

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Review from Ann P (Wife of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care tailored to my husband's needs. Thank you for what you continue to do for him.

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Review from Linda S (Wife of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted in March 2022 on an assessment basis, my family and I were so pleased with the staff and his treatment that I fought hard to keep him here at the end of the assessment period. The same staff are still here and I feel that is a great mark of good management and a happy team. My
husband was quite difficult to begin with, but nothing has fazed the staff and management and he has always been treated kindly and with respect. I am always made welcome, he is settled and safe, and his room is kept clean and tidy. Thank you to all at Maplehurst, you have made a difficult time much easier.

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Review from Janet D (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is lovely at Maplehurst and what is so good is that the staff do not leave - many have been there for years! Mum is so well cared for and she is happy and settled. She loves the food as, in her words, 'it is not mucked about'! Cannot praise Maplehurst strongly enough.

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Review from Sarah F (Wife of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful there was a space at Maplehurst when we needed it. All of the staff are kind,
caring, and welcoming, and they support relatives as well as residents. The emphasis is very much on providing a homely environment and nothing is too much trouble. The food is of a high standard, cooked
on the premises, and all tastes are catered for.
The staff work well as a team, and are always good-humoured and patient.
Maplehurst epitomises how all nursing homes should be run.
Thank you for everything you do.

Reply from Bryson Gifford, Operations Director at Maplehurst Nursing Home

Thank you so much for the kind words, they mean a great deal to the team and it is a pleasure looking after your husband.

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Review from Heidi B (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I couldn't be happier with the care our beloved dad has received at Maplehurst. We can't thank you all enough. The peace of mind we have knowing that he is so well looked after is absolutely priceless.

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Review from J S (Wife of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and welcoming, and I am greeted by name when visiting. They are attuned to the residents, and the clinical care is excellent. They spotted an infection in my husband by noticing a change in his voice, although he is only able to make noises, not speak. My husband has also
gained weight which is good.

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Review from Pauline F (Daughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have a very personal and friendly relationship with the residents. My mum has never been unhappy in her time at Maplehurst, and I have peace of mind knowing that my mum is cared for very well.

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Review from Christine P (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Although the staff were very friendly, we found that my mother was just left sitting in the lounge all day until it was bedtime. They did not help her with exercise for her Parkinson's and she was very unhappy there. We took her out after 1 week (should have been 2) and have been charged for the 2 weeks.
All they did for her was feed and put her to bed and charged a lot of money for it.

Reply from BP Gifford BEM, Director ' Group Operations & Continuous Improvement at Maplehurst Nursing Home

We are very disappointed to receive your review based on a single week’s respite. It is particularly disheartening for the care team who bent over backwards to facilitate this extremely short-term, last-minute emergency placement over the festive season.
We normally have a minimum respite stay of four weeks as moving into residential care can be unsettling for all. As a family you were insistent that you only wanted one week’s respite, and special dispensation was given to provide two weeks’ care.
Our care records do not support your views that your mother was brought to the lounge and left there. In fact, they paint a picture that she was unhappy being in care and was still adjusting, which is completely understandable. It appears that during the seven days she was in our care she preferred the one-on-one activities and interactions but did not want to partake in the group activities, which was her choice and was respected. Likely this was part of the settling-in process. She also missed out on some activities as she was out on day trips with the family. During the pre-admission assessment, you made no mention of any additional Parkinson’s requirements. If you had, we would have requested input from the visiting physiotherapist.
Your mother moved home after a single week and you did not want to honour the payment for two weeks’ respite which had been agreed upon. Having looked at the care notes and the placement in its entirety we do not believe that your views – based on a 7 day stay – are reflective or proportionate.
Sadly, your review reinforces our perception surrounding very short-term respite care. We will be unlikely to make exceptions for other families in future who may desperately need a short break. We wish you and your family the very best for the future.

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Review from Susan B (Wife of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all outstanding and care a great deal about the residents. The team is very responsive as was demonstrated with the swift changes they made to accommodate my husband's dramatically increased needs after hospitalisation. Lunch was so beautifully presented the other day that I almost took
a photograph of it to put on social media to show what can be achieved in a nursing home and I'm delighted that the activities programme includes physical therapy and movement. I am very happy with the home.

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Review from Chritine P (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive and approachable and this shines through as the residents always seem content and happy. The home is well managed and nothing ever seems to be too much trouble and it is always very clean and tidy. We are glad that our mother is staying with you.

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Review from David E (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been very happy with the care for Mum since she's been at Maplehurst Nursing Home and the support offered to the whole family. It's a lovely friendly environment and everyone is very caring which really shows through.

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Review from E N (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are amazing, very caring and attentive. My parents are extremely well looked after at Maplehurst Nursing Home and nothing ever seems to be too much trouble for the team. There is a family feeling to the home with real affection between staff and residents.

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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Maplehurst Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Maplehurst Nursing Home is calculated as follows: ( (133 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 144 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maplehurst Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Maplehurst Nursing Home

What types of Care is Maplehurst Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Maplehurst Nursing Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Maplehurst Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maplehurst Nursing Home to the centre of Haywards Heath?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maplehurst Nursing Home to verify any information. View our terms and conditions. Maplehurst Nursing Home has an Enhanced Service - more info.