Wellcross Grange

Her care was tailored to her individual needs and adapted as those needs changed. Having specialist nurses available 24 hours a day, together with access to other medical professionals when required, gave us great reassurance. The experienced management team knew Mum and our family personally and supported us throughout every stage of her care. All the staff were wonderful-compassionate, patient and truly passionate about their roles. The food, rooms and facilities are excellent, with plenty of activities and entertainment for residents. The beautiful gardens, views and peaceful location are equally special. The support shown to us after Mum's death was outstanding. I cannot recommend Wellcross Grange highly enough.

Once Lynn arrived the team moved to safely and with care help her adjust to Wellcross. The level of attention and care has certainly had a huge impact upon her improving health and wellbeing. Nothing is too much trouble. Thank you for all your help at this difficult time.

I am very grateful to all of the staff at Wellcross Grange for the kindness they showed my Father, although he was not there for long they made him feel welcomed from day one and in particular towards the end of his life the care and compassion and good communication at a difficult time was very much appreciated by all of our family, we will forever be grateful, thank you.

My mother-in-law spent three very happy years living at Wellcross Grange. My wife initially went to visit Wellcross and had no doubt that it would be the caring, friendly home that it is. The staff are really fantastic. You can tell it's not just a job but a genuine love of what they do. They become friends and Wellcross really has a family feel about it. Residents with dementia are treated with dignity and respect and are included in all the activities in the home. Activities are wide ranging from arts and crafts, exercises, games, floristry and singalongs to name a few. My wife was always contacted when her Mum needed a prescription or visit from her GP and updated of any change in her health. Despite the difficulties of having dementia my MIL's personal care such as washing, dressing and personal grooming were exemplary. The dining facilities and meals served were always very good and we were always welcome to pop at anytime which I think speaks volumes in itself.

My husband was in a care home too far away from me, so I looked in the local area for somewhere he could transfer to. Wellcross stood out as being the best option. Also, it was the only one that had a CQC rating of Outstanding and I feel this is well deserved. It is family owned and run and the atmosphere is very welcoming and friendly. It is very helpful (for both residents and family members) that there is continuity with the same staff. I am very happy with the care my husband is receiving, especially the kindness, attentiveness, patience and professionalism of everyone. It is obvious that the staff really care about the residents. The range of activities provided is excellent and the activity co-ordinators are very good at encouraging my husband to join in. The food is healthy and delicious. I am always made welcome when I visit. Whenever I have any queries or questions, they are always addressed very promptly. My heartfelt thanks to the Managers and all the team.

My mum has made Wellcross her home for the past 2.5 years. When she first arrived she was confused & scared, the staff quickly settled her in making her feel safe & welcome. She has continued to receive the very best personal care by the friendly, caring staff, who always show her genuine compassion and kindness. Although my mum sadly can't always join in with the daily themed craft, quizzes & exercise activities, she is always invited and encouraged to do what she can. She particularly enjoys the professional singers & entertainers who regularly visit the home. She likes the home cooked food and looks forward to her afternoon coffee & cake, which they always kindly offer to me too. The continuity of the permanent, friendly staff makes Wellcross so special - they know her and she knows them, making her feel safe, comfortable and well cared for.

After initially struggling to settle, Mum did eventually come to accept living at the home, although it was not easy for her. There were aspects of care that we appreciated. However, we had serious concerns about her care towards the end of her life. In particular, we felt communication with the family could have been much better, especially given that we held health and welfare power of attorney. There were decisions around her medication and wellbeing that we did not feel fully informed about at the time. Her condition deteriorated and she was later admitted to hospital, where she sadly died. We remain distressed about how events were handled and feel that, in our view, some of this situation might have been managed differently. This has been a devastating experience for our family, and we hope lessons can be learned.

During my mother's time at Wellcross, the staff and Management were superb, always having time to update me on mums condition with any changes to her condition. Their care for mum was top quality , they also always had time for my father on his weekly three visits. They still keep an eye on him now when he comes to visit mums memorial bench in the grounds.

It's reassuring to know mum is in such caring hands. I'm truly grateful for the support and dedication shown by everyone there. I would highly recommend this home to other families looking for quality care for their loved ones.

All the staff at Wellcross have been so kind and supportive to both my mum and myself . They all go above and beyond to help in any way they can and it is so nice that I can leave my mum after a visit knowing I can 100% trust the care she is being given .I am always kept well informed about any health changes. The varied activities they provide is amazing . The home cooked , healthy food they provide is outstanding . I really can't find any fault and feel very fortunate to of found this place for mum .

100% recommend.

I cannot recommend Wellcross Grange highly enough. My mother-in-law is a resident, and it is clear this is a care home built around kindness, dignity and genuine respect. She receives excellent, truly personalised care, and the staff are highly professional, knowledgeable and compassionate, with a real family culture where people genuinely care. The standard of both personal and medical care is outstanding, and the administration is efficient, well organised and reassuring. There is a wide range of activities and themed entertainment, and although her condition limits participation, the atmosphere is warm and positive. The meals are excellent and can be tailored to individual needs. Having looked at several care homes in the Horsham area, Wellcross Grange stood out immediately, and we feel very fortunate she is in their care.

My Mum found Wellcross a very friendly and welcoming place. It was a big step for her to go into a care home as she had lived on her own for twenty years after my dad passed away.She soon settled in and said that she wished she had made the move earlier instead of struggling at home.She particularly enjoyed the exercise classes, quizzes and musical entertainment. We both enjoyed relaxing in the beautiful garden and the summer garden party. As Wellcross is only small you get continuity with the same staff who become friends.It is a comfort to me that my Mum's last months were happy.

We moved both mum and dad to Wellcross Grange in October 2024. It was the best decision we made, it gave us peace of mind knowing they are closer to us, and well looked after, and happy. Sadly, mum passed away in March, and the staff and management were so supportive in our loss, and looking after my dad, during these difficult times. Dad is well looked after, seeing him happy and smiling, takes the stress of worrying about a loved one.

The staff at Wellcross Grange, are very professional, and genuinely care about the residents. If I had any concerns, it would be looked into it immediately, and kept updated on any changes. The staff are always friendly and helpful, and it shows in how content dad is living there. The Management at Wellcross Grange have been so helpful and supportive, and a big thank you to Management and the team.

My wife has been in your care for just over three years. She has Dementia and therefore can't tell me about her experiences or opinions of her care. The atmosphere with nurses and staff is friendly and inspires confidence. I know my wife eats well, as she has always, and the standard of food as seen from the menus and experienced is excellent. The home and the rooms are kept clean, and my wife appears clean, with clean clothes, except for the spills, again, which I have experienced, nails, teeth, and hair kept to a good standard. I therefore assume she is showered regularly. The proof is that she has a definite good relationship with the home, even at the expense, slightly, of her family. I am very happy with the current situation.

Exceptional care was extended by all members of staff. Attention to needs and detail is second to none. Care is taken not only to look after the welfare of residents but also the families of the residents. Nothing is ever too much trouble, and if an issue is raised, protocols are put into place to rectify matters immediately.

My Aunt is safe and well cared for by a team who combine professionalism with real heart. Our family had a significant challenge being based overseas and Wellcross responded magnificently to some really tight deadlines when our Aunt was unwell. Transitioning someone suddenly from their home to professional care is challenging and I was impressed by the flexibility of Wellcross Grange while I was trying to pull everything together operating out of my travel bag. My Aunt's health has improved and she is smiling. While I know she naturally misses her home and old routines I get the sense she knows she is safe and protected and as a bonus there is new social interaction with the Wellcross team and other residents if she so chooses.

I am delighted with the care my father is receiving at Wellcross Grange, especially the kindness and professionalism of all the staff.

He has settled very quickly and really feels at home. I have been kept very well informed of his care needs and it's evident speaking with him that he is content and happy.

I would recommend Wellcross Grange without hesitation.

I'm pleased to say he is now in a new home and is very content, and while Wellcross Grange was charging £7,500 per month, he is now being charged £5,930 monthly for comparable care and facilities.

With the incredibly hard decision of moving our Mum to a care home, we couldn't have asked for more. All the staff are so welcoming, caring and supportive, not only to Mum but they recognise us, as family, as part of the whole Wellcross community. Mum is very settled and treated with care, respect and dignity, as an individual. Staff make every effort to always listen to anything we feel Mum would need or want. The environment is extremely welcoming whatever time or day it is. Wellcross staff value their residents and do all they can to engage them and truly know them. They have daily activities and visitors to bring interest to the day. It feels very much like an extended family. We could not have asked for a better place, with kind-hearted staff. Thank you.