Wellcross Grange is an attractive country home set in three acres of lawned grounds complete with duck and koi pond. The property is located on the edge of Horsham, an old market town in West Sussex and provides luxurious accommodation including a magnificent wood panelled entrance hall.
Most rooms at Wellcross Grange have en-suite facilities, television, telephone and nurse call-bell system. Residents are welcome to bring their own personal effects.
The caring and sympathetic staff constantly ensure that each individual's needs are cared for. A varied menu is provided by qualified chefs and special diets are catered for.
Residents may benefit from the regular visits made to the home by a hairdresser, physiotherapist and chiropodist. A mini-bus service is available to take residents on trips.
Group: Balcombe Care Homes Ltd
Person in charge: Irene Gota (Matron/Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 35
Shared Rooms: 5
Rooms with ensuite WC: 34
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Wellcross Grange: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.6 (maximum of 10) for Wellcross Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Wellcross Grange in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.775 for Wellcross Grange is calculated as follows: ( (56 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.775
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.833 Points relating to the number of positive Reviews for Wellcross Grange is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9 Target = 0.333
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Wellcross Grange has a Review Score of 8.6 (8.608) from 6 Reviews
Review submitted from a Website Submission by Philip T (Son of Resident) on Wednesday 28 March 2018. Relates to December 2017.
My mother was a resident for 2 years before her death on December 26th, 2017. The nursing and care staff were excellent and Matron was superb. From the moment you enter the care home, there is a feeling of warmth and well being, and the general cleanliness and comfort is very welcoming indeed. Mother was treated with the utmost respect and dignity at all times and was very grateful for the care and treatment she received.
How likely would you be to recommend Wellcross Grange? Extremely Likely
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Review submitted from a Website Submission by Maurice N (Friend of Resident) on Thursday 25 January 2018. Relates to January 2018.
I look after an elderly lady who has been resident at Wellcross Grange since September 2015. Throughout this time, I have been very pleased with the care that she receives and am very grateful to the Matron and staff for their commitment to the well being of my friend and for the affection and consideration with which she is treated. Wellcross Grange is a warm and welcoming place in a fine building set amidst parkland. The accommodation is well-maintained and the food always looks and tastes delicious.
How likely would you be to recommend Wellcross Grange? Extremely Likely
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Review submitted from a Postal Card by Sally B (Daughter of Resident) on Thursday 25 January 2018. Relates to January 2018.
The staff at Wellcross Grange are a family unit as so many have worked there for many years. They are full on with their charges, know their needs and who they are! Nothing is too much trouble when you ask for anything! This is my mothers second (and will be final home) and it's the best decision we have made!
How likely would you be to recommend Wellcross Grange? Extremely Likely
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Review submitted from a Postal Card by Maurice M (Friend of Resident) on Tuesday 28 March 2017. Relates to March 2017.
I am delighted, relieved and very pleased my friend is a resident at Wellcross Grange. She has been there for 18 months by which time, I have never failed to be impressed by the care and affection of the staff and the high standard of comfort and catering at Wellcross Grange. The sister/manager sets the highest standards and I believe my friend is very fortunate to reside there
How likely would you be to recommend Wellcross Grange? Extremely Likely
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Review submitted from a Postal Card by Tony B (Son of Resident) on Wednesday 24 August 2016. Relates to August 2016.
My mother has been at Wellcross Grange since the end of last year. We have found the staff very caring and attentive and when any points have been raised they have been dealt with promptly. The house and grounds are very pleasant and make visiting very easy, there is always a cup of tea and biscuit or cake and ii is easy to find somewhere quiet to talk. My mother appreciates the food and activities provided especially the monthly communion service. The house always smells fresh when we visit.
How likely would you be to recommend Wellcross Grange? Extremely Likely
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Review submitted from a Postal Card by Richard N (Husband of Resident) on Wednesday 25 May 2016. Relates to May 2016.
Wellcross is a very friendly care home. My wife is partially blind as well as suffering from Alzheimer's. She has received kindness and excellent care from everyone since she arrived over two years ago.
How likely would you be to recommend Wellcross Grange? Likely
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There are currently no Care Home Idol entrants who have performed at Wellcross Grange