Wellcross Grange is rated “OUTSTANDING” by the Care Quality Commission (August 2022). The family owned and run nursing home is rated in the top 4% nationally.
Wellcross Grange is a family owned and run nursing home located in an attractive country home set in three acres of lawned grounds complete with duck and koi pond for residents to enjoy.
Wellcross' fantastic team of permanent staff allows it to consistently deliver personalised and outstanding nursing care in a relaxed and friendly environment for up to 45 residents. There is a strong focus on quality training of staff, which always drives care provision, and they strive to improve the lifestyle and well-being of adults with many specialist conditions.
They have a mixture of rooms in the home to choose from, these range from large traditional rooms to more modern special purpose ones, most have ensuite facilities. All rooms have a nurse call system as standard and residents are encouraged to bring their own personal effects with them which allows residents to personalise their room and make them feel at home.
The inhouse chef allows Wellcross to deliver a tasty and varied menu and cater for any special dietary requirements a resident may have. Residents also benefit from the regular visits made by a hairdresser, physiotherapist and chiropodist.
They make a special effort to retain strong links with the surrounding community and have several local groups and volunteers actively visiting the home, in addition to the inhouse activities.
Deciding on care can be a daunting proposition for many people and they are more than happy to answer any question you may have. Please feel free to get in touch if you would like more information.
Wellcross Grange has a Review Score of 9.3 (9.286) out of 10, based on 28 reviews in the last 2 years. Over all time Wellcross Grange has 47 reviews.
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4
Date Published
47
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21
28
19
Reviewer Connection to Wellcross Grange
20
11
3
2
2
2
1
1
1
1
1
1
1
Overall Experience
41
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4
Date Published
47
3
21
28
19
Review from Tracy J (Daughter of Resident) published on 25 June 2020
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother stayed here for 3 months and we found the home to be fantastic. The staff could not have been more helpful. We visited several homes before deciding on the Grange and knew it was the right place as soon as we walked in due to the homely family feel and we are glad we trusted our instinct.
Thank you so much.
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Review from Jane D (Daughter of Resident) published on 22 June 2020
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother, as well as the rest of the family, received nothing but kindness, care and support during her six year stay at Wellcross Grange and we cannot thank everyone enough for all that they have done over the years. The difficult decisions around Covid-19 were very well managed by the management
and support team, always one step ahead and finding ways around difficulties. I am not surprised they have avoided an outbreak. The staff without exception have been amazing giving up their personal freedom for the wellbeing of the resident which they deliver with kindness, professionalism and sensitivity in extremely difficult circumstances. This is a wonderful homely and caring residence which comes highly recommended.
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Review from Simon T (Son-in-law of Resident) published on 6 March 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My father in law has been at Wellcross Grange for about 18 months and has been superbly looked after with kindness and respect. The care is excellent with the staff always willing to support and assist the family. The food is excellently prepared and it has a good range of activities for residents.
Would absolutely recommend.
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Review from Natasha C (Daughter of Resident) published on 6 March 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Wellcross Grange have been amazing in regards to the care of my father and also their compassion and empathy towards my family and I. The staff have always been welcoming and friendly while also acting with fantastic professionalism. Wellcross Grange are so welcoming it feels like a home from home and
are part of an extended family. I highly recommend Wellcross Grange to anyone looking for these kind of services and care.
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Review from D T (Daughter of Resident) published on 6 March 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Friendly and welcoming. Safe environment. Everything you'd want from a care home. Professional.
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Review from Thomas D (Friend of Resident) published on 6 March 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Friendly and welcoming. Excellent staff. Organised and professional.
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Review from Mike J (Son of Resident) published on 10 February 2020
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
We have been impressed by the kind care dad has recieved and would recommend the home to anyone in need of nursing care.
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Current Review Score: 9.3 (9.286)
Overview of Review Score
The Review Score of 9.3 (9.286) out of 10 for Wellcross Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.286 for Wellcross Grange is calculated as follows:
(
(245 Excellents x 5)
+
(32 Goods x 4)
+
(1 Satisfactorys x 3)
+
(3 Poors x 2)
+
(48 Very Poors x 1)
)
÷ 329 Ratings = 4.286
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wellcross Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 45 registered maximum number of service users is 9, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 Aug 2022
Overall Outstanding
Caring
Good
Effective
Good
Responsive
Outstanding
Safe
Good
Well-led
Outstanding
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wellcross Grange to verify any information. View our terms and conditions. Wellcross Grange has an Enhanced Service - more info.
