Search...

Wellcross Grange

Five Oaks Road, Slinfold, Horsham, West Sussex RH13 0SY
Jobs
Wellcross Grange, Horsham
Wellcross Grange, Horsham
Wellcross Grange, Horsham

Wellcross Grange is rated “OUTSTANDING” by the Care Quality Commission (August 2022). The family owned and run nursing home is rated in the top 4% nationally.

Wellcross Grange is a family owned and run nursing home located in an attractive country home set in three acres of lawned grounds complete with duck and koi pond for residents to enjoy.

Wellcross' fantastic team of permanent staff allows it to consistently deliver personalised and...  

Care Provided by Wellcross Grange

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Wellcross Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • DSL Care Ltd
  • Private Owned

Person in charge

  • Andrea Iacovelli (Matron/Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (5)

Wellcross Grange Reviews (61)

Submit a Review
9.4

Wellcross Grange has a Review Score of 9.4 (9.352) out of 10, based on 35 reviews in the last 2 years. Over all time Wellcross Grange has 61 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Wellcross Grange
Loading...
Showing 61 reviews matching selected criteria
Review from Susan S (Daughter of Resident) published on 6 August 2026 Submitted via Website
Overall Experience
My mum lived at Wellcross Grange for almost two years and received exceptional care until she sadly passed away. As a family-run home, it has a genuinely warm, family atmosphere, and Mum was always treated with dignity, kindness and respect.

Her care was tailored to her individual needs and adapted as those needs changed. Having specialist nurses available 24 hours a day, together with access to other medical professionals when required, gave us great reassurance. The experienced management team knew Mum and our family personally and supported us throughout every stage of her care. All the staff were wonderful-compassionate, patient and truly passionate about their roles. The food, rooms and facilities are excellent, with plenty of activities and entertainment for residents. The beautiful gardens, views and peaceful location are equally special. The support shown to us after Mum's death was outstanding. I cannot recommend Wellcross Grange highly enough.

Reply from Bryson Gifford, Operations Director at Wellcross Grange

Dear Susan, thank you for your heartfelt review. It was a privilege to care for your mum and to get to know your family during her time at Wellcross Grange. She will be fondly remembered by us all. Your kind words mean a great deal and will be shared with the whole team. Thank you for trusting us with her care and for recommending Wellcross Grange so warmly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tim C (Friend of Resident) published on 4 August 2026 Submitted via Website
Overall Experience
I am the friend of Lynn who we helped to move her into Wellcross after a long and difficult stay in a general hospital. From the initial conversations with Joanne through to the liaison with the hospital, and the relocation into Wellcross, everything went so smoothly, and was simple and without fuss.

Once Lynn arrived the team moved to safely and with care help her adjust to Wellcross. The level of attention and care has certainly had a huge impact upon her improving health and wellbeing. Nothing is too much trouble. Thank you for all your help at this difficult time.

Reply from Bryson Gifford, Operations Director at Wellcross Grange

Dear Tim, thank you so much for your kind and thoughtful message. It is wonderful to hear that Lynn's move to Wellcross was handled smoothly and that Joanna and the wider team made the process as straightforward and reassuring as possible. Most importantly, we are delighted that Lynn is settling in...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Stephen P (Son of Resident) published on 17 June 2026 Submitted via Website
Overall Experience

I am very grateful to all of the staff at Wellcross Grange for the kindness they showed my Father, although he was not there for long they made him feel welcomed from day one and in particular towards the end of his life the care and compassion and good communication at a difficult time was very much appreciated by all of our family, we will forever be grateful, thank you.

Reply from Bryson Gifford, Operations Director at Wellcross Grange

Dear Stephen, Thank you very much for your kind and thoughtful message. It was a privilege for us to care for your father, even though he was with us for only a short time. I am pleased to hear that he felt welcomed and that the care, compassion and communication provided by the team offered some...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John S (Son-in-law of Resident) published on 5 May 2026 Submitted via Website
Overall Experience

My mother-in-law spent three very happy years living at Wellcross Grange. My wife initially went to visit Wellcross and had no doubt that it would be the caring, friendly home that it is. The staff are really fantastic. You can tell it's not just a job but a genuine love of what they do. They become friends and Wellcross really has a family feel about it. Residents with dementia are treated with dignity and respect and are included in all the activities in the home. Activities are wide ranging from arts and crafts, exercises, games, floristry and singalongs to name a few. My wife was always contacted when her Mum needed a prescription or visit from her GP and updated of any change in her health. Despite the difficulties of having dementia my MIL's personal care such as washing, dressing and personal grooming were exemplary. The dining facilities and meals served were always very good and we were always welcome to pop at anytime which I think speaks volumes in itself.

Reply from Bryson Gifford, Operations Director at Wellcross Grange

Thank you so much for sharing such a heartfelt reflection. We're truly honoured to have cared for your mother-in-law and are glad to know her time with us brought happiness to your family. Your kind words about our team, the atmosphere, and the care provided mean a great deal. We're especially...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen D (Wife of Resident) published on 5 May 2026 Submitted via Website
Overall Experience

My husband was in a care home too far away from me, so I looked in the local area for somewhere he could transfer to. Wellcross stood out as being the best option. Also, it was the only one that had a CQC rating of Outstanding and I feel this is well deserved. It is family owned and run and the atmosphere is very welcoming and friendly. It is very helpful (for both residents and family members) that there is continuity with the same staff. I am very happy with the care my husband is receiving, especially the kindness, attentiveness, patience and professionalism of everyone. It is obvious that the staff really care about the residents. The range of activities provided is excellent and the activity co-ordinators are very good at encouraging my husband to join in. The food is healthy and delicious. I am always made welcome when I visit. Whenever I have any queries or questions, they are always addressed very promptly. My heartfelt thanks to the Managers and all the team.

Reply from Bryson Gifford, Operations Director at Wellcross Grange

Thank you so much for your kind and thoughtful words. It truly means a great deal to us to know that you feel supported and confident in the care your husband is receiving. Were especially pleased that the warmth, continuity, and dedication of our team have made a positive difference for both of...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Liz C (Daughter of Resident) published on 25 April 2026 Submitted via Website
Overall Experience

My mum has made Wellcross her home for the past 2.5 years. When she first arrived she was confused & scared, the staff quickly settled her in making her feel safe & welcome. She has continued to receive the very best personal care by the friendly, caring staff, who always show her genuine compassion and kindness. Although my mum sadly can't always join in with the daily themed craft, quizzes & exercise activities, she is always invited and encouraged to do what she can. She particularly enjoys the professional singers & entertainers who regularly visit the home. She likes the home cooked food and looks forward to her afternoon coffee & cake, which they always kindly offer to me too. The continuity of the permanent, friendly staff makes Wellcross so special - they know her and she knows them, making her feel safe, comfortable and well cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S A (Daughter of Resident) published on 21 April 2026 Submitted via Website
Overall Experience

After initially struggling to settle, Mum did eventually come to accept living at the home, although it was not easy for her. There were aspects of care that we appreciated. However, we had serious concerns about her care towards the end of her life. In particular, we felt communication with the family could have been much better, especially given that we held health and welfare power of attorney. There were decisions around her medication and wellbeing that we did not feel fully informed about at the time. Her condition deteriorated and she was later admitted to hospital, where she sadly died. We remain distressed about how events were handled and feel that, in our view, some of this situation might have been managed differently. This has been a devastating experience for our family, and we hope lessons can be learned.

Reply from Bryson Gifford, Operations Director at Wellcross Grange

We recognise how difficult it can be when a loved one's health declines, and we are grateful for your feedback and for highlighting aspects of care valued during your mother's time with us in 2024 and early 2025.

While we cannot comment on individual circumstances publicly, we can offer some...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steve B (Son of Resident) published on 17 March 2026 Submitted via Website
Overall Experience

During my mother's time at Wellcross, the staff and Management were superb, always having time to update me on mums condition with any changes to her condition. Their care for mum was top quality , they also always had time for my father on his weekly three visits. They still keep an eye on him now when he comes to visit mums memorial bench in the grounds.

Reply from Bryson Gifford, Operations Director at Wellcross Grange

Dear Steve,

Thank you for your kind review - it really means a great deal to the team. We also truly appreciate the memorial bench you have donated; I'm sure it will be well used and enjoyed over the summer.

As part of our Wellcross family, you are always very welcome here and we look forward...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kate T (Daughter of Resident) published on 23 February 2026 Submitted via Website
Overall Experience
I am very pleased with the care my mum receives at this care home. She is always happy and relaxed when I visit, which gives me great peace of mind. It's clear that she feels safe and comfortable in her surroundings.
The staff are consistently attentive, kind, and compassionate. They treat Mum with dignity and respect, and they always take the time to speak with her and make sure she is comfortable. I've also found the team to be approachable and helpful, keeping me informed and answering any questions I may have.

It's reassuring to know mum is in such caring hands. I'm truly grateful for the support and dedication shown by everyone there. I would highly recommend this home to other families looking for quality care for their loved ones.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Zoë W (Daughter of Resident) published on 11 February 2026 Submitted via Website
Overall Experience

All the staff at Wellcross have been so kind and supportive to both my mum and myself . They all go above and beyond to help in any way they can and it is so nice that I can leave my mum after a visit knowing I can 100% trust the care she is being given .I am always kept well informed about any health changes. The varied activities they provide is amazing . The home cooked , healthy food they provide is outstanding . I really can't find any fault and feel very fortunate to of found this place for mum .

Reply from Bryson Gifford, Operations Director at Wellcross Grange

Dear Zoe, thank you so much for the kind review and for trusting us to care for your mum. We are delighted to have hr with us and she is lucky to have such supportive family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R L (Daughter of Resident) published on 29 January 2026 Submitted via Website
Overall Experience
Mum has been at Wellcross for a few years now. She is very well looked after. All the staff are so friendly and caring. The management team communicate with us regularly and inform us immediately when anything is not right with her. They are great.
I can't fault them. The food is delicious. They organise plenty of activities. The home is clean and homely and we are always made welcome when we visit.

100% recommend.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dominic S (Son-in-law of Resident) published on 29 January 2026 Submitted via Website
Overall Experience

I cannot recommend Wellcross Grange highly enough. My mother-in-law is a resident, and it is clear this is a care home built around kindness, dignity and genuine respect. She receives excellent, truly personalised care, and the staff are highly professional, knowledgeable and compassionate, with a real family culture where people genuinely care. The standard of both personal and medical care is outstanding, and the administration is efficient, well organised and reassuring. There is a wide range of activities and themed entertainment, and although her condition limits participation, the atmosphere is warm and positive. The meals are excellent and can be tailored to individual needs. Having looked at several care homes in the Horsham area, Wellcross Grange stood out immediately, and we feel very fortunate she is in their care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Penny T (Daughter of Resident) published on 22 September 2025 Submitted via Website
Overall Experience

My Mum found Wellcross a very friendly and welcoming place. It was a big step for her to go into a care home as she had lived on her own for twenty years after my dad passed away.She soon settled in and said that she wished she had made the move earlier instead of struggling at home.She particularly enjoyed the exercise classes, quizzes and musical entertainment. We both enjoyed relaxing in the beautiful garden and the summer garden party. As Wellcross is only small you get continuity with the same staff who become friends.It is a comfort to me that my Mum's last months were happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Danny D (Son of Resident) published on 22 September 2025 Submitted via Website
Overall Experience

We moved both mum and dad to Wellcross Grange in October 2024. It was the best decision we made, it gave us peace of mind knowing they are closer to us, and well looked after, and happy. Sadly, mum passed away in March, and the staff and management were so supportive in our loss, and looking after my dad, during these difficult times. Dad is well looked after, seeing him happy and smiling, takes the stress of worrying about a loved one.

The staff at Wellcross Grange, are very professional, and genuinely care about the residents. If I had any concerns, it would be looked into it immediately, and kept updated on any changes. The staff are always friendly and helpful, and it shows in how content dad is living there. The Management at Wellcross Grange have been so helpful and supportive, and a big thank you to Management and the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter L (Husband of Resident) published on 22 September 2025 Submitted via Website
Overall Experience

My wife has been in your care for just over three years. She has Dementia and therefore can't tell me about her experiences or opinions of her care. The atmosphere with nurses and staff is friendly and inspires confidence. I know my wife eats well, as she has always, and the standard of food as seen from the menus and experienced is excellent. The home and the rooms are kept clean, and my wife appears clean, with clean clothes, except for the spills, again, which I have experienced, nails, teeth, and hair kept to a good standard. I therefore assume she is showered regularly. The proof is that she has a definite good relationship with the home, even at the expense, slightly, of her family. I am very happy with the current situation.

Reply from Bryson Gifford, Operations Director at Wellcross Grange

Thank you so much for taking the time to share this message. It's reassuring to hear how well your wife is being cared for, and your kind words mean a lot to the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anita B (Daughter-in-law of Resident) published on 18 September 2025 Submitted via Website
Overall Experience

Exceptional care was extended by all members of staff. Attention to needs and detail is second to none. Care is taken not only to look after the welfare of residents but also the families of the residents. Nothing is ever too much trouble, and if an issue is raised, protocols are put into place to rectify matters immediately.

Reply from Bryson Gifford, Operations Director at Wellcross Grange

Thank you so much for your kind words. We truly appreciate your recognition of the teams efforts and dedication. It means a great deal to know that the care we provide is making a positive difference not only for our residents but also for their families. Your feedback motivates us to continue delivering the highest standards of care and support.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Stephen H (Nephew of Resident) published on 18 June 2025 Submitted via Website
Overall Experience

My Aunt is safe and well cared for by a team who combine professionalism with real heart. Our family had a significant challenge being based overseas and Wellcross responded magnificently to some really tight deadlines when our Aunt was unwell. Transitioning someone suddenly from their home to professional care is challenging and I was impressed by the flexibility of Wellcross Grange while I was trying to pull everything together operating out of my travel bag. My Aunt's health has improved and she is smiling. While I know she naturally misses her home and old routines I get the sense she knows she is safe and protected and as a bonus there is new social interaction with the Wellcross team and other residents if she so chooses.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from David P (Son of Resident) published on 13 May 2025 Submitted via Website
Overall Experience

I am delighted with the care my father is receiving at Wellcross Grange, especially the kindness and professionalism of all the staff.

He has settled very quickly and really feels at home. I have been kept very well informed of his care needs and it's evident speaking with him that he is content and happy.

I would recommend Wellcross Grange without hesitation.

Reply from Bryson Gifford, Operations Director at Wellcross Grange

Thank you so much for your review. It means a great deal to the team and very kind of you to recognise their effort.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew P (Nephew of Resident) published on 7 March 2025 Submitted via Website
Overall Experience
My rating reflects the enormous yearly fee increases imposed by DSL Care Ltd, trading as Wellcross Grange Care Home, not the quality of the care or the staff.
Back in January 2021 my relative was being charged £3,410 per month. In November 2024 I was informed of the latest increase to £7,500 per month, effective from 1 January 2025. That's an increase of almost 120% compared to 2021.
I tried raising the subject with the company but this did not produce any change, not even after I said that I would have to consider moving my relative. So, despite him having been a resident at Wellcross Grange for many years, I was left with no choice. As his power of attorney I have a duty to safeguard his finances and the escalating fees made his continued stay there untenable.

I'm pleased to say he is now in a new home and is very content, and while Wellcross Grange was charging £7,500 per month, he is now being charged £5,930 monthly for comparable care and facilities.

Reply from Campbell Lyle, Managing Director at Wellcross Grange

Thank you for taking the time to leave a review and for clarifying that your concern related to cost rather than care. For some context, our home has had the privilege of providing care for your uncle for 30 years. During this time, we've watched him age, and naturally, his care needs have evolved....  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Kirstie M (Daughter of Resident) published on 29 January 2025 Submitted via Website
Overall Experience

With the incredibly hard decision of moving our Mum to a care home, we couldn't have asked for more. All the staff are so welcoming, caring and supportive, not only to Mum but they recognise us, as family, as part of the whole Wellcross community. Mum is very settled and treated with care, respect and dignity, as an individual. Staff make every effort to always listen to anything we feel Mum would need or want. The environment is extremely welcoming whatever time or day it is. Wellcross staff value their residents and do all they can to engage them and truly know them. They have daily activities and visitors to bring interest to the day. It feels very much like an extended family. We could not have asked for a better place, with kind-hearted staff. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 August 2022
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Wellcross Grange.

Upcoming Events

There are no upcoming events for Wellcross Grange.

Awards / Recognitions (1)

  • 31 Jan 2024Recipient: Wellcross Grange

Accreditations

There are no accreditations posted yet for Wellcross Grange.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Wellcross Grange

What types of Care is Wellcross Grange registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wellcross Grange have?

There are 35 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Wellcross Grange?

Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Wellcross Grange to the centre of Horsham?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wellcross Grange to verify any information. View our terms and conditions. Wellcross Grange has an Enhanced Service -more info.