Westhampnett House Nursing Home

Stane Street, Westhampnett, Chichester PO18 0NT
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9.4 52 Reviews
  • Westhampnett House Nursing Home, Chichester
Westhampnett House offers a scenic location for skilled care practice, situated in picturesque parkland and close to the South Downs.

An ideal choice for older people looking for a comfortable retirement, while having round-the-clock access to skilled carers and any specific requirements. The stunning grounds include their own Dovecote, pond and apple orchard.

This Grade II listed building has been lovingly refurbished, maintaining the charm of the property while suiting modern care practice.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1300 – £1600
  • Self-Funded Nursing Care: £1300 – £1600
  • Self-Funded Nursing Dementia Care: £1300 – £1600
  • RESPITE Self-Funded Residential Care: £1100 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1600
  • RESPITE Self-Funded Nursing Care: £1300 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1600

All fees subject to a full assessment of the person's care and support needs. Sundries to be funded in addition to the above fees.

These prices are only a guideline, please contact Westhampnett House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Ginu Thomas (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Pre-admission assessment needed
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • There are no restrictions on visiting times.

Parking

  • Care park available for the use of residents, families, staff and health professionals.

Westhampnett House Nursing Home Reviews (52)

9.4

Westhampnett House Nursing Home has a Review Score of 9.4 (9.389) out of 10, based on 13 reviews in the last 2 years.
Over all time Westhampnett House Nursing Home has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westhampnett House Nursing Home
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Total of 52, showing 21-40
Review from Jennifer P (Respite Resident) published on 29 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely nervous being referred to a nursing home, especially as my care was complex. However, I felt completely reassured once I was introduced to the staff and my room. Led by a very competent sister/manager, deputy nurse manager, whose team of nurses, carers, cleaners and catering staff were
the best in my long and varied experience of care I have ever met. They worked brilliantly as a team, nothing was too much trouble. I could go on and on. Head of nurse/sister/manager and her deputies lead a wonderful team by example of dedication, care throughout such hard times, Covid outbreak, norovirus, they worked tirelessly so hard and maintained amazing care. I truly do not know how they managed, everybody pulled together with such kindness and thoughtfulness. I can not thank them enough.
Reply from Jacqueline Smith, Operations Manager at Westhampnett House Nursing Home

Dear Jennifer,
Thank you so much for taking the time to write such a complimentary review of the service you received from all our staff during your stay at Westhampnett House. The overall experience and quality of care and support people receive whilst in our care is extremely important to us all. I know the manager and her team work extremely hard to achieve the highest standards possible to make people using the service feel welcome, safe, and supported. We are absolutely delighted to hear that you had such a positive experience during your stay with us. Best wishes from all the team.

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Review from Betty L (Daughter of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living abroad and having been restricted to traveling during the confinement period in 2021 I managed to eventually to visit my mother, who has sadly since passed away.
On the very few occasions I was able to visit I found the staff extremely attentive and welcoming. My mother and all the family spoke
highly of the nursing home. One person that will always be in our hearts is the manager, she was Mum's "Angel".
Well done and keep up the good work.
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Review from Barbara L (Sister of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was sent to this nursing home for end of life care. Sadly this was only for two weeks but within that time he was treated with great care, kindness and compassion by everyone.
Reply from Jacqueline Smith, Operations Manager at Westhampnett House Nursing Home

Many thanks for your valued and kind feedback. It is very important to us for our residents, who are reaching their end of life, to be supported with compassion and dignity and remain comfortable. We also strive to extend our compassion and support to those close to them during this very difficult time.

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Review from E M (Daughter of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was a resident for approximately two and a half years. The staff were friendly and compassionate. They were patient with our mum's obstinacy! The small scale of the home made it more personal. Mum appeared happy and even enjoyed the food. End of life care was sensitive but realistic. All
staff were dedicated and genuinely cared and the whole team was well led. Thank you very much.
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Review from Lynda R (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum tells me they are wonderful here! She had an accident in bed and the staff were very kind 'they changed it and put me back to bed without complaining and walked me back to bed'. They are the cat whiskers (my mother's words). 'A lovely carer painted my nails and made me feel happy, I love it here'.
It is such a pleasure to visit my mother and I feel so welcome! Thank you.
Reply from Kerry Mcdowell, Administrator at Westhampnett House Nursing Home

Thank you so much for your kind review. We are so happy that you have both felt welcomed.
We endeavour to ensure that all of our residents feel at home and are treated with kindness and respect.

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Review from Linda P (Sister of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was cared for at Westhampnett House Nursing Home from January to August 2021 while Covid restrictions were in place.
When visiting was allowed under the restrictions we were made extremely welcome into a special area. It was plain to see my sister was well cared for and content in her surroundings.
The manager and all of her staff always went the extra mile and it was comforting for us to know that as my sister's life ebbed away she was at peace, cared for and surrounded by love in a family atmosphere. The considerate loving care we received as a family was well beyond the remit of the home.
Reply from Libby Barrett, Business Development Manager at Westhampnett House Nursing Home

Dear Linda,
Thank you so much for taking the time to write.
It was a pleasure to support your sister at Westhampnett House and I am pleased to hear you took some comfort from the team at the home during what can be very challenging times.
I will share your feedback with the team and the Home Manager.

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Review from Julia N (Daughter of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff provide a high standard of nursing care. They are responsive to my mother's needs and supportive of us visiting and do their very best to accommodate us. They are kind and caring and inform us of any concerns. I am confident that she is very well looked after.
Reply from Libby Barrett, Business Development Manager at Westhampnett House Nursing Home

Thank you Julia for your comments. We are very proud of the team at Westhampnett House and I will be sure to feed your comments back to them.

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Review from C B (Niece of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly and I feel they have done everything they can to keep the residents safe throughout the pandemic. They have started a Newsletter to keep families up to date and in touch with what's happening in the home which we really appreciate. When I visit, there's a special room that
my Aunt is brought to which is very clean and hygienic.
Reply from Libby Barrett, Director of Operations at Westhampnett House Nursing Home

Thank you so much for your feedback. We are very happy that you are enjoying the monthly newsletter and the visits with your Aunt. It's a real pleasure to be able to support your Aunt and we hope to see you again soon.

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Review from Simon T (Son of Resident) published on 2 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his final 6 weeks on palliative care at Westhampnett House after being discharged from the hospital. And, wow, what a breath of fresh air the staff are at this home. Even during this very difficult time, the care staff and manager appear to work tirelessly for each resident and also
the residents' families. Top-level dignity and care for my father at all times, with regular updates, especially during his final couple of weeks. The manager is a most wonderful lady and treats families with pure respect and humanity and we cannot thank her and the wonderful team she has working with her, enough. Thank you so very, very much from the heart of all of our family.
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Review from C S (Wife of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very kind and friendly. They looked after my husband very well.
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Review from M A (Son of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted with the care and attention given to my father. He was very poorly and the staff and management were always patient and cheerful towards him.
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Review from Nicholas T (Son of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was an emergency admission to the home from hospital over 2 years ago. She had dementia, and a history of strokes. She soon settled in, and much enjoyed her stay in the home. She had a very good relationship with all the staff who enjoyed looking after her. She celebrated her 100th birthday
in the home, and died there in June 2020 peacefully.
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Review from Helen D (Daughter-in-law of Resident) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting several nursing homes in the area for my father-in-law, I visited Westhampnett Nursing Home. First impression was excellent. All staff were so friendly and said 'hello' when I walked past and I observed them assisting residents in a warm, friendly manner. The manager showed me around
and I knew it would be perfect for my father-in-law who had severe heart failure and needed palliative care. The manager worked so hard and managed to arrange for him to be transferred from hospital so quickly, allowing us to take pictures and make it more homely. His room was lovely and the home was spotlessly clean. The first morning they gave him a bath which he loved. Due to the government restrictions (Covid19) we were not able to be with him for his last few days. Again the manager and her team were wonderful and kept in contact with us daily. When he finally passed away, a member of staff sat with him and they made him comfortable and pain-free. I would highly recommend this wonderful nursing home.
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Review from J R (Partner of Resident) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The resident died in Westhampnett Nursing Home in January 2020 suffering from Alzheimer's. We had been there for nearly three years and I cannot fault the care that he received. The staff were kind, caring and polite and adjusted to his needs. Previously I had visited at least seven nursing homes in
the area and particularly liked Westhampnett as the staff were so welcoming and the surrounding grounds so beautiful. My only criticism I have is the lack of space in the dining room for the residents, many of whom are in wheelchairs and it is the only space for activities as well as TV.
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Review from H M (Daughter of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff went out of their way to accommodate my mothers needs. They have been very compassionate and contact the doctor as needed. There could not be enough compliments about the manager and the deputy manager.
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Review from C S (Daughter of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Westhampnett Nursing Home for just a month where she was cared for perfectly. The staff were fantastic and mum was always so beautifully clean and cared for. The last few days of mums life came so suddenly but she and us were cared for with complete professionalism and dignity. We couldn't
have asked for a better place for mum to spend her last month.
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Review from Louise E (Daughter of Resident) published on 2 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Westhampnett Nursing Home at the beginning of November 2019 for which would be her last few weeks.
The care and attention that she received was outstanding. All the staff are just wonderful, in particular, the manager who was with my mum at the end, I arrived only a couple of minutes
after. Not only did they show extreme care and kindness to mum, they showed it to myself and my dad as well.
We couldn't have wished for her to be in a better place.
I would also say that the funeral home commented that when she arrived with them "she was immaculate and had quite clearly been very well looked after".
Thank you to everyone involved in my mum's care for those few weeks.
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Review from C W (Nephew of Resident) published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westhampnett House is staffed by wonderful caring personnel and it takes a special kind to deal with aged people.
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Review from A L (Daughter of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been a resident at Westhampnett Home for nearly 10 years when she died there peacefully at the end of September. Throughout her time there she has been treated with the utmost care, compassion and dignity. Any medical problems, whether trivial or serious, were dealt with promptly and appropriately,
and if I went away I knew I could trust the staff to look after her with complete confidence.
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Review from Jennifer N (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having no experience of care/nursing home it was rather daunting for me to choose somewhere for my 94-year-old father. The first few homes offered to me by social services were too far away, an inconvenience to get to easily. Westhampnett Nursing Home was in an ideal position, in an area that we know
well. I was impressed on my first visit, everything was clean, tidy and bright. My father's rooms was very small but adequate but had all he needed. The staff were all very kind, friendly and welcoming.
I am sure he was made as comfortable as possible for his last days. He arrived on Monday 15th July but sadly passed away in the early morning of Wednesday 24th July.
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Current Review Score: 9.4 (9.389)

Overview of Review Score

The Review Score of 9.4 (9.389) out of 10 for Westhampnett House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.389 for Westhampnett House Nursing Home is calculated as follows: ( (104 Excellents x 5) + (23 Goods x 4) + (10 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 149 Ratings = 4.389
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westhampnett House Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Ginu

Ginu Thomas

Job Title: Registered Manager Joined: 2002

Ginu qualified as a nurse in 1997 and has worked at Westhampnett House Nursing Home as a nurse since 2002.
Ginu was promoted to Registered Manager in 2018 and really enjoys what working at Westhampnett House and says that her role is more than just a job.
Ginu is passionate about individualized care and service delivery and often spends her time supporting residents to ensure that they receive the best possible outcomes.
Ginu leads her team from the front and is very supportive and committed to teaching and coaching her team to perform to the best of their ability.
Ginu creates a homely atmosphere by ensuring she know each resident and team member personally.

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Siby Joseph

Job Title: Deputy Manager Joined: 2002

Siby qualified as a registered nurse in 1999 and has worked at Westhampnett House Nursing Home as a nurse since 2002.
Siby was promoted to Deputy Manager in 2018 after being recognized for his leadership skills.
Siby is a valued member of the senior team at Westhampnett House and is committed to making a difference in the lives of those who live at the home.
Siby leads the nursing and care team with his knowledge and high standards of service delivery.
Siby is highly thought of by residents and staff alike.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westhampnett House Nursing Home to verify any information. View our terms and conditions. Westhampnett House Nursing Home has an Enhanced Service - more info.