The Hawthorns

270 Unthank Road, Norwich NR2 2AJ

The Hawthorns is a Norwich care home that makes the most of a skilled and versatile care team in order to provide residential care and nursing provision, as well as respite and palliative care.

En-suite bedrooms combine with a pleasant social environment, a warm and friendly staff attitude and a programme of activities and outings to achieve a complete and all-encompassing care service.

Care packages are set up to suit the individual needs of residents, with loved ones made to feel welcome upon visiting the facility and having their thoughts and opinions respected.

Group: Countrywide Care Homes Ltd

Person in charge: Anna Alide (Care Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 21

Shared Rooms: 1

Rooms with ensuite WC: 6

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Hawthorns: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for The Hawthorns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for The Hawthorns in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.326 for The Hawthorns is calculated as follows: ( (120 Excellents x 5) + (140 Goods x 4) + (24 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.326

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Hawthorns is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 8 Reviews ÷ 4.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 The Hawthorns has a Review Score of 9.3 (9.326) from 24 Reviews


Average Ratings

  • Excellent
    8
  • Good
    16
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Hawthorns?

  • Extremely LIKELY
    15
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Hawthorns

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    5
  • Resident / Service User
    5
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

A year ago or less, maybe, management in the home was bad but now it is excellent, because of the change in manager. Staff are very caring to my mother, food is excellent and I always have a chat with carers who are very supportive to me. My mother is very well looked after, thankfully.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   4.4 out of 5

The home has given my mother a safe, stable place to live for the past 14 months. The staff are friendly and nice and my mother is happy to live there.

Last year they had an excellent activities organiser, she has moved to another home in the group. She is a difficult person to replace, as she had such a good rapport with the residents.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   4.3 out of 5

Staff are friendly and they keep in informed.

How likely would you be to recommend The Hawthorns? Likely

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Average Rating:   4.6 out of 5

A wonderful care home.

My mother's family and I are very satisfied with the overall quality of care provided.

How likely would you be to recommend The Hawthorns? Likely

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Average Rating:   4 out of 5

I feel very happy and content here. The carers are all gentle and helpful. We are allowed to watch TV and there's a lot of activities that we can join in. There are also rides in our local bus. Lots of trips. We went to the Cromer Pier show which was enjoyed by all of us. There is usually a weekly entertainer in the lounge. A doctor attends weekly.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   4.6 out of 5

The home is always clean and tidy. Dad is happy and enjoys his environment. He enjoys the food, activities and the staff are all attentive and kind. Thank you.

How likely would you be to recommend The Hawthorns? Likely

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Average Rating:   4 out of 5

Very good.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   4.3 out of 5

My husband has been in the nursing home for eight months, I visit every day. The way that he is cared for is the utmost concern for me, I can't praise the staff highly enough for the way that he is treated. The Hawthorns is like a second home to me. I have never seen or heard anything that has given me the slightest concern.

How likely would you be to recommend The Hawthorns? Likely

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Average Rating:   4.3 out of 5

A very caring home with friendly and caring staff. My wife was made very welcome from the first day she was in.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   4.3 out of 5

Staff are lovely, nothing is too much trouble.
Quick in answering the call bell.
Happy to be at Hawthorns.
Food is lovely.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   4.3 out of 5

Great staff which makes the care home a "home". Friendly, approachable and personable.
Excellent activities to engage residents and create an enjoyable atmosphere.
A "personal touch" to the care given acknowledged, which is warming to know that my dear grandad is well taken care of. Thank you.

How likely would you be to recommend The Hawthorns? Likely

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Average Rating:   4.4 out of 5

My father has now been in The Hawthorns for 18 months. We, as a family are pleased with the care he has received. Management and staff are helpful and friendly.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   3.6 out of 5

My father became a resident of Hawthorns in August of this year moving from another home which had closed. From the onset, my father was far more settled and full of praise for the wonderful staff. He loves the food and I have noticed that he is always fresh and he is nicely dressed.
I cannot recommend the Hawthorns highly enough.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   4.7 out of 5

I have been greatly impressed with the professionalism of the management team and staff.
Impeccably clean room, attentive and friendly staff. Our mother and 23 other residents were required to leave her previous nursing home with five weeks notice after being there for over 9 years. It has been extremely comforting to know we have found a superior alternative at The Hawthorns.

How likely would you be to recommend The Hawthorns? Likely

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Average Rating:   3.9 out of 5

We brought 12 young people to volunteer for 1 week to run activities with the residents. We were made to feel very welcome by the staff, given a room to base in, offered drinks whenever we wanted them and were managed excellently by the activities coordinator. The young people were kept entertained and never felt left out or bored. They particularly enjoyed chatting with the residents about their past and learning lots from them. The young people were also offered sweets and snacks regularly. Despite the size of our group The Hawthorns even offered for us to come back an extra day so we could fill our timetable. Overall it was a thoroughly enjoyable and enriching experience for both staff and the young people.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   5 out of 5

I would like to say how I find everything about the home very satisfactory.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   4.3 out of 5

I find Hawthorns Care Home is superbly run by very nice staff. I visit every day and its as close as a nice little family of friends.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   5 out of 5

I find that my mother is well taken care of. I have no complaints about anybody. Food is good. Entertainment good, activities good. My Mum seems quite content.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   3.8 out of 5

It's a very nice, friendly home because it is not too big. Everybody knows each other. All the carers, staff and manager are very good.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   4.2 out of 5

The carers work very hard. They keep the place lovely and clean, even the washing, ironing done for you. It's lovely to think you don't have to do it yourself. One thing, you don't starve in the home, plenty to eat and drink. It's a nice little home. The staff and carers look after us.

How likely would you be to recommend The Hawthorns? Likely

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Average Rating:   4 out of 5

As always greeted with a friendly smile and hello from all the staff. Everything looked spotless and has a nice homely feel. We even took loads of crumpets for the residents to share. These were toasted and brought round at afternoon tea. They didn't mind toasting so many. My aunt enjoys the craft afternoons and entertainment. She seems to have settled in well and always smiles when we visit so we know she is not unhappy there. As le live quite a way away we are happy that she is well cared for.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   4.8 out of 5

Comfortable and caring home with good staff who are attentive to residents needs. The team were very supportive to my mother and grandmother (residents) when my gran had to have 24hr care which was very upsetting for us all. The team were very understanding and always made time for us. The home needs a little updating but makes up for this with a nice team.

How likely would you be to recommend The Hawthorns? Likely

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Average Rating:   4.2 out of 5

My father has been a resident at The Hawthorns for 1 year and 3 months. During all of his time here the care he has received has been excellent. The staff and manager obviously care about the holistic wellbeing of the resident, they are always cheerful, keep the family informed of my fathers needs and health, treat and know my father as an individual and adjust care/meal etc. to suit my father wherever possible. The staff and manager also have a wonderful (much needed) sense of humour. I cannot fault my fathers care and he and his family members are always treated with dignity and respect.

How likely would you be to recommend The Hawthorns? Extremely Likely

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Average Rating:   4.6 out of 5

Staff and facilities are very good and I can highly recommend it. Meals are very good and there is always an alternative. Staff are very obliging and caring.

How likely would you be to recommend The Hawthorns? Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Anna Antonio Alide

Job Title: Interim Care Manager

Description:

Welcome, I am Anna the Manager at Hawthorns Care Home. A place where we strive to provide personalised care in a friendly and homely environment.

As a registered nurse I ensure that we provide quality nursing care emphasizing dignity, moral and ethnic needs of each individual.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Hawthorns