
Truly a home-from-home - Outstanding!Andrew C(Son of Resident/Service User)

The care he received was excellent and we felt very reassured he was being cared for appropriatelyT I(Relative of Resident/Service User)


Truly a home-from-home - Outstanding!Andrew C(Son of Resident/Service User)

The care he received was excellent and we felt very reassured he was being cared for appropriatelyT I(Relative of Resident/Service User)


The Hawthorns is a Norwich care home that makes the most of a skilled and versatile care team in order to provide residential care and nursing provision, as well as respite and palliative care.
En-suite bedrooms combine with a pleasant social environment, a warm and friendly staff attitude and a programme of activities and outings to achieve a complete and all-encompassing care service.
Care packages are set up to suit the individual...
Care Provided by The Hawthorns
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact The Hawthorns for full pricing details and T&Cs.
Contact The Hawthorns to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Beata Bialasik (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 1
Room Information
- Single Rooms (21)
- Couples/Companion Rooms (1)
The Hawthorns Reviews (55)
The Hawthorns has a Review Score of 9.2 (9.199) out of 10, based on 9 reviews in the last 2 years.
Over all time The Hawthorns has 55 reviews.
I've found the care home to be clean, tidy and well run by the management team and nursing team. Good location.
Thank you for taking the time to write this review of The Hawthorns. The team work hard to make sure everyone that lives with us, and their loved ones, are happy and cared for, and we are pleased your experience reflects this. The Housekeeping team will be especially grateful to read your kind words about the cleanliness of the home.
Residents and relatives.
I will share this with the team, who will be encouraged to read your kind words.
It's a very painful process putting your loved one's into a care home setting and naturally you want the very best for them. Sometimes the all singing and all dancing settings do not always show the empathy, care and compassion that the staff give 100% daily. Hawthorns is this care home that gives, hourly, daily , yearly and so on.
If I could give Hawthorns a gold award for their care of my father over these years I would do so one hundred times over.
My heart grieves not only for my lovely dad but also for not seeing the staff who have been like family to me. I have always received empathy, countless cups of teas and many hugs.
Thank you Hawthorns for holding my Dads hand every single day.
Thank you so much for your beautiful and heartfelt words. We really appreciate that you took the time to share your experience. Is was an absolute privilege to care for your dad over the years -he was a very special part of our Hawthorns family. And we will always remember him fondly. Please...
I feel that the standards have fallen over the last six months. I have the highest praise for all the staff and find their dedication exceptional. I attend Hawthorns daily & notice staff shortages on a regular basis I have been told the ratio of staff & residents is correct, unfortunately sickness, holidays and training don't understand ratios. Certain times of the day, they are constantly firefighting. Recently the situation has got worse as there is now only 1 toilet downstairs, the other is used for storage. My 2nd complaint is there is a beautiful conservatory waiting for a new roof and it is still the same since January, which means the only place to sit is the lounge. There is no quiet room for residents and relatives to talk and read. Also part of the conservatory could be used for storage.
We are sorry to hear about your concerns. Following your comments, we have carried out a full review of our staffing levels and can confirm that our home has not been...
My husband has been a resident at Hawthorns for 3 1/2 months. It is a small carehome with a friendly atmosphere. The staff are helpful and kind attending to R's considerable needs with patience and respect. Hawthorns is an old house and a little shabby but always clean and homely. Activities provided are numerous but unfortunately R is reluctant to participate, hopefully this may change with encouragement. Meals are adequate though more fruit and vegetables would be appreciated. Overall Hawthorns provides a secure and caring environment with a friendly atmosphere - it is truly a home and not an institution.
Thank you for taking the time to leave a review. We're pleased to hear that you find our home a caring environment, as our team works hard to create a warm and homely atmosphere for all residents. We appreciate your feedback and will take it on board, as we are always looking for ways to improve every aspect of life for the people who live with us.
Hawthorn's care home, is a very family orientated, caring, approachable home. Full of love, joy and care for residents and families alike. Residents have dignity, fabulous care and activity programme 24/7. Home has heart, warmth and life. Can't recommend enough, walk away each visit feeling relieved loved ones are looked after really well.
Thank you so much for your heartfelt review - we are so pleased to hear you are so happy with our home especially the activities. We will pass on your review to the whole team.
I cannot rate the team at Hawthorns highly enough! From the lovely staff on reception through to the support maintenance staff and the carers, chefs and nurses, everyone take the time to genuinely engage with residents, visitors and relatives. I recently visited with my family from Australia and it was very emotional seeing my mum unable to walk and in aged care for the first time. The staff made us so welcome and always go over and above to truly care and love the people in their care. The food is freshly cooked and everyday there are amazing homemade cakes!
The center is excellently managed and you can tell the team works really well together in what is a highly stressful industry. I leave feeling very reassured and grateful that my mother is in such good hands. The combination of caring and expert nursing care is also very good, and they always make my Dad so welcome as he visits daily and stays a long time. There is a great range of of activities on a daily basis too!
Thank you for your incredible review. The care and services we provide to your mum and dad are our passion, and receiving feedback like yours is both uplifting and inspiring. Your kind words truly motivate us. The quality of care and the warmth of our community are essential, and we proudly embrace...
My mother was at The Hawthorns for two and a half years and was given an incredible party when she was one hundred years old. The staff were extremely patient and caring. I always enjoyed my visits as there was a friendly, happy atmosphere in the home, with staff working well together. My mother enjoyed the home cooked food.
Thank you for sharing your feedback. We truly value your presence in our little community and consider it a privilege to care for your mum. Celebrating her centennial birthday last year was a remarkable experience. While we undoubtedly miss your regular visits, please know you are always welcome here. Your encouraging words will greatly inspire our team.
Very helpful staff. The home has a friendly feeling about it. Catering and drinks for residents are of the highest quality. The cleaners are always gong to keep everything tidy. All in all The Hawthorns is run in a professional manner, with a personal touch.
Thank you for your thoughtful feedback. We truly appreciate your acknowledgement of our dedicated team and the high standard of care we strive to provide to our residents. Your kind words mean a lot to us, and I will be sure to share your positive comments with the entire team, as they motivate us to continue delivering exceptional service.
The rooms are tired with no ensuites and no views. A view of a brick wall is no way to die!
All staff have been superb and caring.
I required a nursing home for my sister who was dying of pancreatic cancer. My wife found this care home located close to our residence. A neighbouring surgery was another important consideration to enable monitoring of her health. I was stuck by the informality of the home and its homely atmosphere and unlike an institutional set-up that I imagined many homes to provide. The staff were particularly attentive and supportive. Many activities and trips were organised for the residents. My sister made use of the enclosed rear garden and her room was well laid out and bright. The management were very approachable, but my sister was not keen on the food. Generally, a lovely environment for my dying sister.
My husband has been in The Hawthorns for one year. Not only is the home spotlessly clean, but the feeling in the home is warm and caring. He was beautifully looked after, and any difficulty was dealt with promptly. The family too was thought about. I am very grateful.
My brother came to The Hawthorns for end-of-life care on the 7th of August 2023. He was always treated with the utmost dignity and respect. The care and support given to him and our family was outstanding. He was always kept clean and was thoroughly spoilt in his last weeks of life. His room was clean and comfortable. The manager gave us a warm welcome every time we visited and nothing was too much trouble. I can thoroughly recommend The Hawthorns, your loved one will be well cared for there.
I'm the brother of an "end-of-life care" resident at the home. We wish to express our profound thanks to all the staff for the quality of care they displayed, whatever their involvement in the operation of their home. It was notable whenever we were there how everyone helped in the smooth running of the home.
My mother has been at The Hawthorns for a number of years. The staff are always kind and nice. She is so pleased with her room's redecoration.
Although the people are caring the building is tired. Maintenance is poor and the management seems unwilling to spend the money on getting professionals in, instead relying on a handyman who does his best but he is not a tradesman.
No words could express the depth of our family's collective gratitude for the highest quality of care and support consistently extended to our late mother whilst she was a resident at The Hawthorns care home for over five years. Truly a home-from-home - Outstanding!
My previous experience of residential care was some time ago but I was anxious when it was decided my sister needed respite care (at that stage). Any fears myself and her three daughters had, were soon banished with the extreme kindness of the staff, the welcome she was given and the room allocated. At that time, she was physically weak and emotionally empty. She is now joining in social activities. Within three weeks, it was agreed it was unsafe for her to return home and she wants to stay - a decision we all support. A huge thank you to The Hawthorns.
I have found the staff at Hawthornes helpful and very pleasant. Foodwise, only porridge every morning - eggs would be a change. I have also noticed drinks are left on the tray - not helped to drink - hence cold tea. Overall, is good. I cannot give a true review on certain conditions, due to covid.
I was very pleased when my wife was discharged from hospital to The Hawthorns as my own mother was there from 2010 to 2015 and the care she received was excellent. My wife has secondary progressive MS and a multiple of other problems, and having to be hoisted and loss of bowel/bladder etc. She has been there 5 months now and with the help of NHS/continued care. I hope she can remain as she is very happy there. Nothing is too much trouble for the staff and management and they have bent over backwards for her. All in all, an excellent care home in a lovely old house in a beautiful part of Norwich.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Hawthorns.
There are no upcoming events for The Hawthorns.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for The Hawthorns.
Meet the Team (2)

I have been at Hawthorns for over 10 years now. Starting as administrator and for the last 18 months as Residential Deputy Manager.
When I walked into Hawthorns for the first time, it was the first time I had stepped foot in a care home. I can honestly say that working here for over 10 years has been amazing.
I have learnt so much from my colleagues and from the residents that live here. We are a very small home so have a great relationship with each other, we are a family.
Hawthorns definitely has the home-from-home feel. We strive to provide the best care possible while enabling our residents to maintain as much independence as possible.

I was born just outside Norwich and, following an early career in retail management, I married and moved to Ipswich where I joined the Civil Service.
After bringing up my family I was offered a job as a care home administrator and have been working in that role ever since, having worked in two homes in Ipswich, one in Stowmarket and have now returned to Norwich where I am privileged to be part of the wonderful staff team at The Hawthorns.
Following 6th form, I left school but have studied part-time to gain an HNC in Business and a Level 5 in Health and Social Care.
The care home is where the residents live and I believe it is important to create a warm and welcoming atmosphere, greet visitors in a friendly manner, answer phone calls in a timely manner and help both visitors and residents in any way I can.
Frequently Asked Questions about The Hawthorns
What types of Care is The Hawthorns registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Hawthorns have?
There are 21 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at The Hawthorns?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is The Hawthorns to the centre of Norwich?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hawthorns to verify any information. View our terms and conditions. The Hawthorns has an Enhanced Service -more info.