The Hawthorns

270 Unthank Road, Norwich NR2 2AJ
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9.2 54 Reviews
  • The Hawthorns, Norwich
The Hawthorns is a Norwich care home that makes the most of a skilled and versatile care team in order to provide residential care and nursing provision, as well as respite and palliative care.

En-suite bedrooms combine with a pleasant social environment, a warm and friendly staff attitude and a programme of activities and outings to achieve a complete and all-encompassing care service.

Care packages are set up to suit the individual needs of residents, with loved ones made to feel welcome upon visiting the facility and having their thoughts and opinions respected.
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Care Provided by The Hawthorns

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1475
  • Self-Funded Nursing Care: from £1629
  • Self-Funded Nursing Dementia Care: from £1729

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact The Hawthorns to find out the exact price for your requirements.

Contact The Hawthorns to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Hawthorns to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Daisy Mendoza (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)

The Hawthorns Reviews (54)

9.2

The Hawthorns has a Review Score of 9.2 (9.216) out of 10, based on 10 reviews in the last 2 years.
Over all time The Hawthorns has 54 reviews.

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Review from Colin C (Husband of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hawthorns is an excellent care home, outstanding team of carers, nurses, admin and support staff. I highly recommend this home.
Reply from Eva Trochim, Regional Director at The HawthornsThank you so much for taking the time to share your feedback. We are delighted to hear that you've had a positive experience with our home. Our team works hard every day to provide personalised care, and it means a lot to know that this has made a difference.
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Review from Carlos S (Husband of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that the standards have fallen over the last six months. I have the highest praise for all the staff and find their dedication exceptional. I attend Hawthorns daily & notice staff shortages on a regular basis I have been told the ratio of staff & residents is correct, unfortunately sickness,
holidays and training don't understand ratios. Certain times of the day, they are constantly firefighting. Recently the situation has got worse as there is now only 1 toilet downstairs, the other is used for storage. My 2nd complaint is there is a beautiful conservatory waiting for a new roof and it is still the same since January, which means the only place to sit is the lounge. There is no quiet room for residents and relatives to talk and read. Also part of the conservatory could be used for storage.
Reply from Eva Trochim, Regional Director at The HawthornsThank you for taking the time to share your feedback. We truly appreciate your kind words about our staff and their dedication.
We are sorry to hear about your concerns. Following your comments, we have carried out a full review of our staffing levels and can confirm that our home has not been operating short of our required ratios. However, we understand that the day-to-day experience is just as important, and we are always committed to ensuring residents and their families feel supported and reassured.
If you would like to discuss your feedback in more detail, we would welcome the opportunity to speak with you directly. Please do feel free to get in touch at your convenience.
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Review from C P (Wife of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident at Hawthorns for 3 1/2 months. It is a small carehome with a friendly atmosphere. The staff are helpful and kind attending to R's considerable needs with patience and respect. Hawthorns is an old house and a little shabby but always clean and homely. Activities provided
are numerous but unfortunately R is reluctant to participate, hopefully this may change with encouragement. Meals are adequate though more fruit and vegetables would be appreciated. Overall Hawthorns provides a secure and caring environment with a friendly atmosphere - it is truly a home and not an institution.
Reply from Laura Nightingale, Commercial Business Partner at The HawthornsThank you for taking the time to leave a review. We're pleased to hear that you find our home a caring environment, as our team works hard to create a warm and homely atmosphere for all residents. We appreciate your feedback and will take it on board, as we are always looking for ways to improve every aspect of life for the people who live with us.
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Review from Susan S (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hawthorn's care home, is a very family orientated, caring, approachable home. Full of love, joy and care for residents and families alike. Residents have dignity, fabulous care and activity programme 24/7. Home has heart, warmth and life. Can't recommend enough, walk away each visit feeling relieved
loved ones are looked after really well.
Reply from Laura Nightingale, Commercial Business Partner at The HawthornsThank you so much for your heartfelt review - we are so pleased to hear you are so happy with our home especially the activities. We will pass on your review to the whole team.
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Review from Lucina L (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate the team at Hawthorns highly enough! From the lovely staff on reception through to the support maintenance staff and the carers, chefs and nurses, everyone take the time to genuinely engage with residents, visitors and relatives. I recently visited with my family from Australia and it
was very emotional seeing my mum unable to walk and in aged care for the first time. The staff made us so welcome and always go over and above to truly care and love the people in their care. The food is freshly cooked and everyday there are amazing homemade cakes!


The center is excellently managed and you can tell the team works really well together in what is a highly stressful industry. I leave feeling very reassured and grateful that my mother is in such good hands. The combination of caring and expert nursing care is also very good, and they always make my Dad so welcome as he visits daily and stays a long time. There is a great range of of activities on a daily basis too!

Reply from Daisy Mendoza, Home Manager at The HawthornsThank you for your incredible review. The care and services we provide to your mum and dad are our passion, and receiving feedback like yours is both uplifting and inspiring. Your kind words truly motivate us. The quality of care and the warmth of our community are essential, and we proudly embrace your mum and dad as part of our extended family. I will share your feedback with the entire team. Thank you once again for your inspiring review.
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Review from Valerie S (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was at The Hawthorns for two and a half years and was given an incredible party when she was one hundred years old. The staff were extremely patient and caring. I always enjoyed my visits as there was a friendly, happy atmosphere in the home, with staff working well together. My mother enjoyed
the home cooked food.
Reply from Daisy Mendoza, Home Manager at The HawthornsThank you for sharing your feedback. We truly value your presence in our little community and consider it a privilege to care for your mum. Celebrating her centennial birthday last year was a remarkable experience. While we undoubtedly miss your regular visits, please know you are always welcome here. Your encouraging words will greatly inspire our team.
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Review from C F (Nephew of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful staff. The home has a friendly feeling about it. Catering and drinks for residents are of the highest quality. The cleaners are always gong to keep everything tidy. All in all The Hawthorns is run in a professional manner, with a personal touch.
Reply from Daisy Mendoza, Home Manager at The HawthornsThank you for your thoughtful feedback. We truly appreciate your acknowledgement of our dedicated team and the high standard of care we strive to provide to our residents. Your kind words mean a lot to us, and I will be sure to share your positive comments with the entire team, as they motivate us to continue delivering exceptional service.
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Review from Timothy W (Brother of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I required a nursing home for my sister who was dying of pancreatic cancer. My wife found this care home located close to our residence. A neighbouring surgery was another important consideration to enable monitoring of her health. I was stuck by the informality of the home and its homely atmosphere
and unlike an institutional set-up that I imagined many homes to provide. The staff were particularly attentive and supportive. Many activities and trips were organised for the residents. My sister made use of the enclosed rear garden and her room was well laid out and bright. The management were very approachable, but my sister was not keen on the food. Generally, a lovely environment for my dying sister.
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Review from P C (Son-in-law of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks for looking after my mother-in-law. She has received great care from the staff.
The rooms are tired with no ensuites and no views. A view of a brick wall is no way to die!
All staff have been superb and caring.
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Review from Sarah C (Wife of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in The Hawthorns for one year. Not only is the home spotlessly clean, but the feeling in the home is warm and caring. He was beautifully looked after, and any difficulty was dealt with promptly. The family too was thought about. I am very grateful.
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Review from Valerie G (Sister of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother came to The Hawthorns for end-of-life care on the 7th of August 2023. He was always treated with the utmost dignity and respect. The care and support given to him and our family was outstanding. He was always kept clean and was thoroughly spoilt in his last weeks of life. His room was clean
and comfortable. The manager gave us a warm welcome every time we visited and nothing was too much trouble. I can thoroughly recommend The Hawthorns, your loved one will be well cared for there.
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Review from A F (Brother of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm the brother of an "end-of-life care" resident at the home. We wish to express our profound thanks to all the staff for the quality of care they displayed, whatever their involvement in the operation of their home. It was notable whenever we were there how everyone helped in the smooth running of
the home.
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Review from Jonathan K (Son of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at The Hawthorns for a number of years. The staff are always kind and nice. She is so pleased with her room's redecoration.
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Review from Shelley H (Daughter of Resident) published on 26 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional standard of continuing care for my father. The staff are diligent, caring and appear happy in their work. My father always looks clean and well presented and I'm always informed of any health issues. The staff truly get to know their residents as proven recently when my father had to go
to hospital and the paramedics praised the staff for their knowledge of my dad's health history.
I would thoroughly recommend The Hawthorns Care Home.
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Review from J C (Relative of Resident) published on 10 April 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Although the people are caring the building is tired. Maintenance is poor and the management seems unwilling to spend the money on getting professionals in, instead relying on a handyman who does his best but he is not a tradesman.
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Review from Andrew C (Son of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No words could express the depth of our family's collective gratitude for the highest quality of care and support consistently extended to our late mother whilst she was a resident at The Hawthorns care home for over five years. Truly a home-from-home - Outstanding!
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Review from Mary W (Sister of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My previous experience of residential care was some time ago but I was anxious when it was decided my sister needed respite care (at that stage). Any fears myself and her three daughters had, were soon banished with the extreme kindness of the staff, the welcome she was given and the room allocated.
At that time, she was physically weak and emotionally empty. She is now joining in social activities. Within three weeks, it was agreed it was unsafe for her to return home and she wants to stay - a decision we all support. A huge thank you to The Hawthorns.
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Review from Pamela H (Wife of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff at Hawthornes helpful and very pleasant. Foodwise, only porridge every morning - eggs would be a change. I have also noticed drinks are left on the tray - not helped to drink - hence cold tea. Overall, is good. I cannot give a true review on certain conditions, due to covid.
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Review from John F (Husband of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased when my wife was discharged from hospital to The Hawthorns as my own mother was there from 2010 to 2015 and the care she received was excellent. My wife has secondary progressive MS and a multiple of other problems, and having to be hoisted and loss of bowel/bladder etc. She has been
there 5 months now and with the help of NHS/continued care. I hope she can remain as she is very happy there. Nothing is too much trouble for the staff and management and they have bent over backwards for her. All in all, an excellent care home in a lovely old house in a beautiful part of Norwich.
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Review from Roy H (Resident) assisted by family/friend published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having recently spent five weeks in the hospital and not allowed any visitors because of covid, I was admitted to The Hawthorns in January 2022, where I was warmly welcomed. The care I am receiving here is quite different to the hospital where the people were shouting out at night and were fighting
the nurses with their feet, causing me extreme tension.
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Current Review Score: 9.2 (9.216)

Overview of Review Score

The Review Score of 9.2 (9.216) out of 10 for The Hawthorns is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.466 for The Hawthorns is calculated as follows: ( (70 Excellents x 5) + (35 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 118 Ratings = 4.466
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for The Hawthorns is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Clare

Clare Royal

Job Title: Deputy Manager Joined: 2012

I have been at Hawthorns for over 10 years now. Starting as administrator and for the last 18 months as Residential Deputy Manager.


When I walked into Hawthorns for the first time, it was the first time I had stepped foot in a care home. I can honestly say that working here for over 10 years has been amazing.


I have learnt so much from my colleagues and from the residents that live here. We are a very small home so have a great relationship with each other, we are a family.


Hawthorns definitely has the home-from-home feel. We strive to provide the best care possible while enabling our residents to maintain as much independence as possible.

Judy

Judy Read

Job Title: Business Administrator

I was born just outside Norwich and, following an early career in retail management, I married and moved to Ipswich where I joined the Civil Service.


After bringing up my family I was offered a job as a care home administrator and have been working in that role ever since, having worked in two homes in Ipswich, one in Stowmarket and have now returned to Norwich where I am privileged to be part of the wonderful staff team at The Hawthorns.


Following 6th form, I left school but have studied part-time to gain an HNC in Business and a Level 5 in Health and Social Care.


The care home is where the residents live and I believe it is important to create a warm and welcoming atmosphere, greet visitors in a friendly manner, answer phone calls in a timely manner and help both visitors and residents in any way I can.

Frequently Asked Questions about The Hawthorns

What types of Care is The Hawthorns registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Hawthorns have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Hawthorns?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Hawthorns to the centre of Norwich?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hawthorns to verify any information. View our terms and conditions. The Hawthorns has an Enhanced Service - more info.