The Hawthorns

I was very pleased when my wife was discharged from hospital to The Hawthorns as my own mother was there from 2010 to 2015 and the care she received was excellent. My wife has secondary progressive MS and a multiple of other problems, and having to be hoisted and loss of bowel/bladder etc. She has been there 5 months now and with the help of NHS/continued care. I hope she can remain as she is very happy there. Nothing is too much trouble for the staff and management and they have bent over backwards for her. All in all, an excellent care home in a lovely old house in a beautiful part of Norwich.

Having recently spent five weeks in the hospital and not allowed any visitors because of covid, I was admitted to The Hawthorns in January 2022, where I was warmly welcomed. The care I am receiving here is quite different to the hospital where the people were shouting out at night and were fighting the nurses with their feet, causing me extreme tension.

A safe and friendly care home in a time of need for short term care. The friendly and helpful staff make up for the aged interior of the building.

Our family member was admitted to the Hawthorns care home for palliative/end of life care. The care he received was excellent and we felt very reassured he was being cared for appropriately. The staff were kind, professional and friendly. We would recommend the Hawthornes for this type of care.

The staff were also very considerate of my needs in a difficult situation. I was kept fully informed. The home has a quiet relaxed atmosphere. The meals are homecooked with a good variety on offer.

This is the best care home I know of. Social services said my Mum couldn't spend her own money on the care home of her choice. They told the manager of the Hawthorns not to offer my mum a place and followed that up by saying there was a safeguarding issue, but wouldn't say what it was. The manager of this care home provided my mum with safety and comfort she has never experienced in either her childhood or adulthood. The remainder of Mum's life was spent in quality care, support and dignity. The management, administration and staff of this home are second to none. They provided my mum with a death that was so peaceful that it was barely noticeable, even though I was brushing her hair at the time.

During the pandemic, I have been kept up to date with any procedural changes. In the end, my friend did not wish to have the weekly visits (not wanting to leave his room), but they did try hard to facilitate them.

CQC rating "Good". Real world rating "Gold"!

It is a nice home and my friend lives there. He likes it and he is happy.

As a family, we appreciate that my partner is terminally ill but the staff at The Hawthorns are really doing their best to make sure that his last days are as good as possible.

I find The Hawthorns to be a very happy home to be in. I spend all day every day with my wife 9-6 and the staff are very friendly and helpful all day. My wife has been a resident at The Hawthorns for 2 years now and although she cannot speak I know she is happy with all the staff.

Mum has settled in well. She is well cared for and happy. Staff make visitors feel welcome and always listen and act on any concerns.

The Hawthorns has provided a "home from home" for my mother. The staff are caring, humorous and attentive. Residents are treated as individuals and with great respect. There is always time for a kind word and a smile.

My husband was a resident for almost a month, during which he received excellent care and attention. The staff were all professional and so pleasant, polite and great tea makers. Whenever interacting with my husband, they used this name and showed him great respect, as well as to us. The home has a great atmosphere and homely feel. I couldn't be more happy about the way he was treated.

We visited a resident at various times of the day and always found sufficient staff in attendance. All the staff were very friendly and nothing seemed to be too much trouble. They always treated the resident with care and dignity even when his mental state made him difficult to deal with. The resident seemed to be very happy with the quality of the food.

The staff of this establishment are caring, helpful and friendly. There is a great atmosphere in The Hawthorns and their ethic is definitely providing the best care for those in The Hawthorns.

My dad was a resident with The Hawthorns for some time. Sadly he passed away Saturday. I just wanted to express how grateful we are for the care and dignity that you showed my dad.

My mum spent the most time visiting my dad and it's been a great comfort to us knowing that he has been extremely well looked after.

My kindest regards.

A year ago or less, maybe, management in the home was bad but now it is excellent, because of the change in manager. Staff are very caring to my mother, food is excellent and I always have a chat with carers who are very supportive to me. My mother is very well looked after, thankfully.

Staff are friendly and they keep in informed.

The home is always clean and tidy. Dad is happy and enjoys his environment. He enjoys the food, activities and the staff are all attentive and kind. Thank you.