
Truly a home-from-home - Outstanding!Andrew C(Son of Resident/Service User)

The care he received was excellent and we felt very reassured he was being cared for appropriatelyT I(Relative of Resident/Service User)


Truly a home-from-home - Outstanding!Andrew C(Son of Resident/Service User)

The care he received was excellent and we felt very reassured he was being cared for appropriatelyT I(Relative of Resident/Service User)


The Hawthorns is a Norwich care home that makes the most of a skilled and versatile care team in order to provide residential care and nursing provision, as well as respite and palliative care.
En-suite bedrooms combine with a pleasant social environment, a warm and friendly staff attitude and a programme of activities and outings to achieve a complete and all-encompassing care service.
Care packages are set up to suit the individual...
Care Provided by The Hawthorns
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact The Hawthorns for full pricing details and T&Cs.
Contact The Hawthorns to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Beata Bialasik (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 1
Room Information
- Single Rooms (21)
- Couples/Companion Rooms (1)
The Hawthorns Reviews (55)
The Hawthorns has a Review Score of 9.2 (9.199) out of 10, based on 9 reviews in the last 2 years.
Over all time The Hawthorns has 55 reviews.
Having recently spent five weeks in the hospital and not allowed any visitors because of covid, I was admitted to The Hawthorns in January 2022, where I was warmly welcomed. The care I am receiving here is quite different to the hospital where the people were shouting out at night and were fighting the nurses with their feet, causing me extreme tension.
A safe and friendly care home in a time of need for short term care. The friendly and helpful staff make up for the aged interior of the building.
Our family member was admitted to the Hawthorns care home for palliative/end of life care. The care he received was excellent and we felt very reassured he was being cared for appropriately. The staff were kind, professional and friendly. We would recommend the Hawthornes for this type of care.
The staff were also very considerate of my needs in a difficult situation. I was kept fully informed. The home has a quiet relaxed atmosphere. The meals are homecooked with a good variety on offer.
This is the best care home I know of. Social services said my Mum couldn't spend her own money on the care home of her choice. They told the manager of the Hawthorns not to offer my mum a place and followed that up by saying there was a safeguarding issue, but wouldn't say what it was. The manager of this care home provided my mum with safety and comfort she has never experienced in either her childhood or adulthood. The remainder of Mum's life was spent in quality care, support and dignity. The management, administration and staff of this home are second to none. They provided my mum with a death that was so peaceful that it was barely noticeable, even though I was brushing her hair at the time.
They are always approachable and ready to listen to any concerns and react in an appropriate and timely way.
During the pandemic, I have been kept up to date with any procedural changes. In the end, my friend did not wish to have the weekly visits (not wanting to leave his room), but they did try hard to facilitate them.
CQC rating "Good". Real world rating "Gold"!
It is a nice home and my friend lives there. He likes it and he is happy.
He has now been at The Hawthorns for 2 weeks where they have managed to engage him in conservation, get him eating again, starting to get him sitting in the chair for a while each day.
As a family, we appreciate that my partner is terminally ill but the staff at The Hawthorns are really doing their best to make sure that his last days are as good as possible.
I find The Hawthorns to be a very happy home to be in. I spend all day every day with my wife 9-6 and the staff are very friendly and helpful all day. My wife has been a resident at The Hawthorns for 2 years now and although she cannot speak I know she is happy with all the staff.
Mum has settled in well. She is well cared for and happy. Staff make visitors feel welcome and always listen and act on any concerns.
The Hawthorns has provided a "home from home" for my mother. The staff are caring, humorous and attentive. Residents are treated as individuals and with great respect. There is always time for a kind word and a smile.
My husband was a resident for almost a month, during which he received excellent care and attention. The staff were all professional and so pleasant, polite and great tea makers. Whenever interacting with my husband, they used this name and showed him great respect, as well as to us. The home has a great atmosphere and homely feel. I couldn't be more happy about the way he was treated.
We visited a resident at various times of the day and always found sufficient staff in attendance. All the staff were very friendly and nothing seemed to be too much trouble. They always treated the resident with care and dignity even when his mental state made him difficult to deal with. The resident seemed to be very happy with the quality of the food.
The staff of this establishment are caring, helpful and friendly. There is a great atmosphere in The Hawthorns and their ethic is definitely providing the best care for those in The Hawthorns.
My dad was a resident with The Hawthorns for some time. Sadly he passed away Saturday. I just wanted to express how grateful we are for the care and dignity that you showed my dad.
My mum spent the most time visiting my dad and it's been a great comfort to us knowing that he has been extremely well looked after.
My kindest regards.
A year ago or less, maybe, management in the home was bad but now it is excellent, because of the change in manager. Staff are very caring to my mother, food is excellent and I always have a chat with carers who are very supportive to me. My mother is very well looked after, thankfully.
Staff are friendly and they keep in informed.
The home is always clean and tidy. Dad is happy and enjoys his environment. He enjoys the food, activities and the staff are all attentive and kind. Thank you.
I feel very happy and content here. The carers are all gentle and helpful. We are allowed to watch TV and there's a lot of activities that we can join in. There are also rides in our local bus. Lots of trips. We went to the Cromer Pier show which was enjoyed by all of us. There is usually a weekly entertainer in the lounge. A doctor attends weekly.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Hawthorns.
There are no upcoming events for The Hawthorns.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for The Hawthorns.
Meet the Team (2)

I have been at Hawthorns for over 10 years now. Starting as administrator and for the last 18 months as Residential Deputy Manager.
When I walked into Hawthorns for the first time, it was the first time I had stepped foot in a care home. I can honestly say that working here for over 10 years has been amazing.
I have learnt so much from my colleagues and from the residents that live here. We are a very small home so have a great relationship with each other, we are a family.
Hawthorns definitely has the home-from-home feel. We strive to provide the best care possible while enabling our residents to maintain as much independence as possible.

I was born just outside Norwich and, following an early career in retail management, I married and moved to Ipswich where I joined the Civil Service.
After bringing up my family I was offered a job as a care home administrator and have been working in that role ever since, having worked in two homes in Ipswich, one in Stowmarket and have now returned to Norwich where I am privileged to be part of the wonderful staff team at The Hawthorns.
Following 6th form, I left school but have studied part-time to gain an HNC in Business and a Level 5 in Health and Social Care.
The care home is where the residents live and I believe it is important to create a warm and welcoming atmosphere, greet visitors in a friendly manner, answer phone calls in a timely manner and help both visitors and residents in any way I can.
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