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The Hawthorns

270 Unthank Road, Norwich, Norfolk NR2 2AJ
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Truly a home-from-home - Outstanding!Andrew C(Son of Resident/Service User)
The Hawthorns, Norwich
The care he received was excellent and we felt very reassured he was being cared for appropriatelyT I(Relative of Resident/Service User)
The Hawthorns, Norwich
The Hawthorns, Norwich

The Hawthorns is a Norwich care home that makes the most of a skilled and versatile care team in order to provide residential care and nursing provision, as well as respite and palliative care.

En-suite bedrooms combine with a pleasant social environment, a warm and friendly staff attitude and a programme of activities and outings to achieve a complete and all-encompassing care service.

Care packages are set up to suit the individual...  

Care Provided by The Hawthorns

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,375N/A
Residential Dementia CareFrom £1,475N/A
Nursing CareFrom £1,629N/A
Nursing Dementia CareFrom £1,729N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact The Hawthorns to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Beata Bialasik (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 1

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)

The Hawthorns Reviews (55)

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9.2

The Hawthorns has a Review Score of 9.2 (9.199) out of 10, based on 9 reviews in the last 2 years. Over all time The Hawthorns has 55 reviews.

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Showing 55 reviews matching selected criteria
Review from Peter A (Resident / Service User) published on 5 March 2018 Submitted via Postal Card
Overall Experience

Very good.

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Review from Margaret S (Wife of Resident) published on 2 March 2018 Submitted via Postal Card
Overall Experience

My husband has been in the nursing home for eight months, I visit every day. The way that he is cared for is the utmost concern for me, I can't praise the staff highly enough for the way that he is treated. The Hawthorns is like a second home to me. I have never seen or heard anything that has given me the slightest concern.

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Review from Anthony G (Resident / Service User) published on 7 February 2017 Submitted via Postal Card
Overall Experience
Staff are lovely, nothing is too much trouble.
Quick in answering the call bell.
Happy to be at Hawthorns.

Food is lovely.

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Review from Francesca H (Granddaughter of Resident) published on 16 January 2017 Submitted via Postal Card
Overall Experience
Great staff which makes the care home a "home". Friendly, approachable and personable.
Excellent activities to engage residents and create an enjoyable atmosphere.

A "personal touch" to the care given acknowledged, which is warming to know that my dear grandad is well taken care of. Thank you.

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Review from Gary B (Son of Resident) published on 11 January 2017 Submitted via Postal Card
Overall Experience

My father has now been in The Hawthorns for 18 months. We, as a family are pleased with the care he has received. Management and staff are helpful and friendly.

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Review from Sophie W (Regular Volunteer) published on 17 August 2016 Submitted via Postal Card
Overall Experience

We brought 12 young people to volunteer for 1 week to run activities with the residents. We were made to feel very welcome by the staff, given a room to base in, offered drinks whenever we wanted them and were managed excellently by the activities coordinator. The young people were kept entertained and never felt left out or bored. They particularly enjoyed chatting with the residents about their past and learning lots from them. The young people were also offered sweets and snacks regularly. Despite the size of our group The Hawthorns even offered for us to come back an extra day so we could fill our timetable. Overall it was a thoroughly enjoyable and enriching experience for both staff and the young people.

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Review from Pamela B (Wife of Resident) published on 13 July 2016 Submitted via Postal Card
Overall Experience

I would like to say how I find everything about the home very satisfactory.

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Review from Ralph B (Friend of Resident) published on 13 July 2016 Submitted via Postal Card
Overall Experience

I find Hawthorns Care Home is superbly run by very nice staff. I visit every day and its as close as a nice little family of friends.

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Review from J A (Daughter of Resident) published on 30 June 2016 Submitted via Postal Card
Overall Experience

I find that my mother is well taken care of. I have no complaints about anybody. Food is good. Entertainment good, activities good. My Mum seems quite content.

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Review from Maureen C (Daughter of Resident) published on 22 June 2016 Submitted via Postal Card
Overall Experience

It's a very nice, friendly home because it is not too big. Everybody knows each other. All the carers, staff and manager are very good.

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Review from Gloria R (Resident / Service User) published on 21 June 2016 Submitted via Postal Card
Overall Experience

The carers work very hard. They keep the place lovely and clean, even the washing, ironing done for you. It's lovely to think you don't have to do it yourself. One thing, you don't starve in the home, plenty to eat and drink. It's a nice little home. The staff and carers look after us.

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Review from N J (Nephew of Resident) published on 17 June 2016 Submitted via Postal Card
Overall Experience

As always greeted with a friendly smile and hello from all the staff. Everything looked spotless and has a nice homely feel. We even took loads of crumpets for the residents to share. These were toasted and brought round at afternoon tea. They didn't mind toasting so many. My aunt enjoys the craft afternoons and entertainment. She seems to have settled in well and always smiles when we visit so we know she is not unhappy there. As le live quite a way away we are happy that she is well cared for.

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Review from Dean B (Grandson of Resident) published on 9 June 2016 Submitted via Postal Card
Overall Experience

Comfortable and caring home with good staff who are attentive to residents needs. The team were very supportive to my mother and grandmother (residents) when my gran had to have 24hr care which was very upsetting for us all. The team were very understanding and always made time for us. The home needs a little updating but makes up for this with a nice team.

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Review from Susan H (Daughter of Resident) published on 12 January 2016 Submitted via Postal Card
Overall Experience

My father has been a resident at The Hawthorns for 1 year and 3 months. During all of his time here the care he has received has been excellent. The staff and manager obviously care about the holistic wellbeing of the resident, they are always cheerful, keep the family informed of my fathers needs and health, treat and know my father as an individual and adjust care/meal etc. to suit my father wherever possible. The staff and manager also have a wonderful (much needed) sense of humour. I cannot fault my fathers care and he and his family members are always treated with dignity and respect.

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Review from Pam H (Resident / Service User) published on 23 November 2015 Submitted via Postal Card
Overall Experience

Staff and facilities are very good and I can highly recommend it. Meals are very good and there is always an alternative. Staff are very obliging and caring.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 March 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

Accreditations

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Meet the Team (2)

Clare Royal
Clare RoyalJob Title:Deputy ManagerJoined: 2012

I have been at Hawthorns for over 10 years now. Starting as administrator and for the last 18 months as Residential Deputy Manager.

When I walked into Hawthorns for the first time, it was the first time I had stepped foot in a care home. I can honestly say that working here for over 10 years has been amazing.

I have learnt so much from my colleagues and from the residents that live here. We are a very small home so have a great relationship with each other, we are a family.

Hawthorns definitely has the home-from-home feel. We strive to provide the best care possible while enabling our residents to maintain as much independence as possible.

Judy Read
Judy ReadJob Title:Business Administrator

I was born just outside Norwich and, following an early career in retail management, I married and moved to Ipswich where I joined the Civil Service.

After bringing up my family I was offered a job as a care home administrator and have been working in that role ever since, having worked in two homes in Ipswich, one in Stowmarket and have now returned to Norwich where I am privileged to be part of the wonderful staff team at The Hawthorns.

Following 6th form, I left school but have studied part-time to gain an HNC in Business and a Level 5 in Health and Social Care.

The care home is where the residents live and I believe it is important to create a warm and welcoming atmosphere, greet visitors in a friendly manner, answer phone calls in a timely manner and help both visitors and residents in any way I can.

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