
Truly a home-from-home - Outstanding!Andrew C(Son of Resident/Service User)

The care he received was excellent and we felt very reassured he was being cared for appropriatelyT I(Relative of Resident/Service User)


Truly a home-from-home - Outstanding!Andrew C(Son of Resident/Service User)

The care he received was excellent and we felt very reassured he was being cared for appropriatelyT I(Relative of Resident/Service User)


The Hawthorns is a Norwich care home that makes the most of a skilled and versatile care team in order to provide residential care and nursing provision, as well as respite and palliative care.
En-suite bedrooms combine with a pleasant social environment, a warm and friendly staff attitude and a programme of activities and outings to achieve a complete and all-encompassing care service.
Care packages are set up to suit the individual...
Care Provided by The Hawthorns
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact The Hawthorns for full pricing details and T&Cs.
Contact The Hawthorns to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Beata Bialasik (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 1
Room Information
- Single Rooms (21)
- Couples/Companion Rooms (1)
The Hawthorns Reviews (55)
The Hawthorns has a Review Score of 9.2 (9.199) out of 10, based on 9 reviews in the last 2 years.
Over all time The Hawthorns has 55 reviews.
Very good.
My husband has been in the nursing home for eight months, I visit every day. The way that he is cared for is the utmost concern for me, I can't praise the staff highly enough for the way that he is treated. The Hawthorns is like a second home to me. I have never seen or heard anything that has given me the slightest concern.
Quick in answering the call bell.
Happy to be at Hawthorns.
Food is lovely.
Excellent activities to engage residents and create an enjoyable atmosphere.
A "personal touch" to the care given acknowledged, which is warming to know that my dear grandad is well taken care of. Thank you.
My father has now been in The Hawthorns for 18 months. We, as a family are pleased with the care he has received. Management and staff are helpful and friendly.
We brought 12 young people to volunteer for 1 week to run activities with the residents. We were made to feel very welcome by the staff, given a room to base in, offered drinks whenever we wanted them and were managed excellently by the activities coordinator. The young people were kept entertained and never felt left out or bored. They particularly enjoyed chatting with the residents about their past and learning lots from them. The young people were also offered sweets and snacks regularly. Despite the size of our group The Hawthorns even offered for us to come back an extra day so we could fill our timetable. Overall it was a thoroughly enjoyable and enriching experience for both staff and the young people.
I would like to say how I find everything about the home very satisfactory.
I find Hawthorns Care Home is superbly run by very nice staff. I visit every day and its as close as a nice little family of friends.
I find that my mother is well taken care of. I have no complaints about anybody. Food is good. Entertainment good, activities good. My Mum seems quite content.
It's a very nice, friendly home because it is not too big. Everybody knows each other. All the carers, staff and manager are very good.
The carers work very hard. They keep the place lovely and clean, even the washing, ironing done for you. It's lovely to think you don't have to do it yourself. One thing, you don't starve in the home, plenty to eat and drink. It's a nice little home. The staff and carers look after us.
As always greeted with a friendly smile and hello from all the staff. Everything looked spotless and has a nice homely feel. We even took loads of crumpets for the residents to share. These were toasted and brought round at afternoon tea. They didn't mind toasting so many. My aunt enjoys the craft afternoons and entertainment. She seems to have settled in well and always smiles when we visit so we know she is not unhappy there. As le live quite a way away we are happy that she is well cared for.
Comfortable and caring home with good staff who are attentive to residents needs. The team were very supportive to my mother and grandmother (residents) when my gran had to have 24hr care which was very upsetting for us all. The team were very understanding and always made time for us. The home needs a little updating but makes up for this with a nice team.
My father has been a resident at The Hawthorns for 1 year and 3 months. During all of his time here the care he has received has been excellent. The staff and manager obviously care about the holistic wellbeing of the resident, they are always cheerful, keep the family informed of my fathers needs and health, treat and know my father as an individual and adjust care/meal etc. to suit my father wherever possible. The staff and manager also have a wonderful (much needed) sense of humour. I cannot fault my fathers care and he and his family members are always treated with dignity and respect.
Staff and facilities are very good and I can highly recommend it. Meals are very good and there is always an alternative. Staff are very obliging and caring.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Hawthorns.
There are no upcoming events for The Hawthorns.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for The Hawthorns.
Meet the Team (2)

I have been at Hawthorns for over 10 years now. Starting as administrator and for the last 18 months as Residential Deputy Manager.
When I walked into Hawthorns for the first time, it was the first time I had stepped foot in a care home. I can honestly say that working here for over 10 years has been amazing.
I have learnt so much from my colleagues and from the residents that live here. We are a very small home so have a great relationship with each other, we are a family.
Hawthorns definitely has the home-from-home feel. We strive to provide the best care possible while enabling our residents to maintain as much independence as possible.

I was born just outside Norwich and, following an early career in retail management, I married and moved to Ipswich where I joined the Civil Service.
After bringing up my family I was offered a job as a care home administrator and have been working in that role ever since, having worked in two homes in Ipswich, one in Stowmarket and have now returned to Norwich where I am privileged to be part of the wonderful staff team at The Hawthorns.
Following 6th form, I left school but have studied part-time to gain an HNC in Business and a Level 5 in Health and Social Care.
The care home is where the residents live and I believe it is important to create a warm and welcoming atmosphere, greet visitors in a friendly manner, answer phone calls in a timely manner and help both visitors and residents in any way I can.
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