






Sunrise Nursing Home in Felixstowe, cares for residents in a stimulating, relaxing home.
Run by South Coast Care Homes, trained staff strive to give residents dignity and respect while giving quality care.
The care home offers accommodation for the elderly, those who require nursing or personal care, people living with dementia, mental health conditions, physical disabilities, sensory impairments and injuries.
A variety of activities take place at the home and tasty food is served for residents.
Care Provided by Sunrise Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sunrise Nursing Home for full pricing details and T&Cs.
Contact Sunrise Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- South Coast Care Homes Ltd
- Private Owned
Person in charge
- Kay Saunders(Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2009
- Number of floors: 3
Room Information
- Single Rooms (28)
- Couples/Companion Rooms (1)
Visiting
- There is no restriction on visiting times
Parking
- There is car parking to the rear of the property
Sunrise Nursing Home Reviews (48)
Sunrise Nursing Home has a Review Score of 9.5 (9.488) out of 10, based on 7 reviews in the last 2 years.
Over all time Sunrise Nursing Home has 48 reviews.
It was very emotionally difficult to place trust in her care by others to start with but mum showed such contentment it was like a big hug for all of us, she smiled at everyone! She could bring them laughter with her remarks & despair with her falls but they allowed her to keep her spirit of adventure & fun!
Dementia is a cruel disease that can crush everyone, this home gives freedom with safety & joy with fun and made Mum's end of life a happy one & the family at peace.
Thank you so much to everyone of the staff, you all play such an amazing role in this wonderful family home
Thank you so much for the lovely words. It was a great pleasure to be able to care for your mum, her banter always kept us smiling.
The management and staff should be praised for a wonderful job they do
Thank you very much for your kind words, I will pass this on to my staff. Your sister was a pleasure to support.
The care they gave my Mum was brilliant.
They showed her kindness, compassion, dignity and treated her like she was family.
All the staff were incredible and took such good care of my Mum.
I don't reside in Felixstowe, and they couldn't have been more helpful. Nothing was ever too much, and they always contacted me when they needed to and were very transparent.
I am so grateful to every single member of staff. When Mum got poorly, they not only looked after Mum, but they also looked after me.
They supported all of the family and I am so grateful it was Mums final resting place.
She was happy and very well looked after.
Thank you all so much.
Thank you very much Emma for your kind words. It was a pleasure to look after your Mum. You as a family were always supportive of all staff.
My sister spent the last nine months of her life in the above care home. She enjoyed every moment she spent there they treated her like family and myself when I visited. The staff go way beyond to ensure the people are comfortable the food is good as any restaurant I have ever eaten in. All I can say is a massive thank you to all the staff for making my sister so happy loved and cared for.
Thank you Lesley for the positive feedback. It was our pleasure to look after your sister and your family was very supportive.
Kay the manager, invited me to have a look around and we had the choice of two rooms that were available, we decided on the larger one of the two as we needed to accommodate mums mobility needs.
When I moved mum in, I asked about pictures and decorating, Kay said that this was your mum's home now and that I could do what was needed to make it homely for her. So I provided the wallpaper, curtains and shelves and they were put up on my behalf. If I did have any queries, I would raise them with Kay and she would have it resolved straight away. The carers, nurses, activity coordinators and the handyman were all very caring and approachable, and within a week mum had settled in and was enjoying playing bingo, therapy dog visits and exercise classes. Mum enjoyed the food offered and they were able to accommodate her purée needs. I would highly recommend Sunrise Nursing Home.
Following a brief hospital stay our dad moved to Sunrise Nursing Home for end of life care. During his brief stay. The manager was approachable and very supportive. All the staff were friendly, kind and very respectful towards dad, and to all family members who spent many hours there. Thank you to all, and for helping us through a very upsetting and difficult time.
The decision was made to move Mum there and from that day she became a member of the Sunrise family.
Nothing was too much trouble for the staff and Management and we came to look on them as trusted friends rather than staff.
Mum soon made friends and it was a pleasure to visit and find her happily chatting to friends she had made since moving in.
There were obviously times when Mum wasn't feeling at her best and would take to her room. During these times she was afforded as much privacy as was possible within the confines of what was required to ensure her care and treatment.
I never regret the decision to move her there and our family are still close to the Staff even after Mums death In June of this year. I can't recommend Sunrise highly enough.
The staff are friendly and caring and she reports the food is really good.
But the state of her room is terrible just before her arrival we were told it was a store room.
There's stuff in the corridor outside it. She doesn't have her own bathroom and the bathroom she can use has spare equipment in it and wheelchairs wedged in either side of the toilet.
She does have a sink in a cupboard in her room but cannot use it as there is a leak and has towels under it to soak up the leak.
She has no bedside lamp even though it's been requested several times.
She has blankets but no quilt even though this has been requested.
And her dressing gown was hooked up from a cupboard handle high up making it difficult and unsafe for her to retrieve. When this was pointed out we were told well if she had a fall trying to get it they would know as have sensors in the floor to alert them to fall. Unbelievable.
We are sorry to hear that you were not satisfied with the facility during this one-week respite. We aim to provide high-quality care in a family-like environment. We have also undertaken a multiyear facility improvement plan which has improved the decor of the rooms and the communal area...
My dad had been a resident of this care home since 2019. It has been a brilliant care home with friendly staff and manager. She always went out of her way to help us with Dad. I can't praise Sunrise enough, I would definitely recommend this nursing home. They definitely made Dad's last years of his life the best. Thank you.
Thank you Leane for your kind words. Very much appreciated. Your dad will be dearly missed.
My mum had been in Sunrise nursing home for the last 8 years. She had to leave her home as she had to have her right leg amputated and couldn’t return home. She was welcomed in by the original staff and said she felt comfortable in the room she was in. The room proved not big enough and straight away she was given a larger room which she stayed in for her remaining years. Since the new owners and the appointed new manager have taken over I cannot fault the home at all. Any problems Mum had were dealt with straight away and we the family were informed. The staff were always friendly and made you feel welcome. Mum passed away on the 19th of April 2024 and the staff were brilliant right till she passed away.
Thank you for your kind words. We aim to live by our value of "caring like family" and it is great to see that the family feels we are living by that value.
Mum-in-law has been a resident here for over 8 years (until her recent passing) Sunrise has a lovely homely feel and the staff are always happy, friendly and very caring. Nothing was ever too much trouble for her and it has always felt reassuring that she was very well looked after. We as a family were always warmly greeted and made to feel very welcome. The owners and management are super. Always available to discuss anything. The food and meals are very good. Overall a lovely nursing home that I would highly recommend.
Thank you Jacky for such positive feedback. We were glad to look after your mother-in-law. We will miss her dearly. Please feel free to stop by for a coffee and chat with the manager and staff. You know we are a family-friendly home and operate a family-like environment.
When a good friend became unable to care for himself in his home, he was moved from pillar to post, until Sunrise Nursing Home gave him the new home that he needed. Whenever I visited, including garden visits during Covid when possible, I was made most welcome. The staff were, at all times, kind and respectful towards my friend, and I always felt that he was in just the right place. A big thank you to everyone for giving my friend the dignity that he deserved.
The care my mum receives is excellent and even when times have been tough they have reassured us, with their normal smile and positivity, that everything will be fine.
Mum unfortunately has dementia and doesn't remember exactly where she is, but feels she's in a hotel, which speaks for itself as to how comfortable she feels.
The manager and her team are all superb and I thank each and every one of them for the way they look after Mum.
I cannot thank the staff of Sunrise enough for the care they gave to my mum. She was only there a short time before her passing (she was very ill), but the staff made her feel very welcome and part of the “family”. The level of care is amazing and the staff are always happy and friendly, no matter the hour of day or night. My love and thanks go out to you all. Thank you.
My brother who is 71 years old Downes Syndrome with dementia was first at Sunrise for I week of respite care after COVID lockdowns. Sunrise had totally given him a new lease on life and he wanted to go back, fortunately, the manager gave him the first bed available and he is so happy there. The quality of care is second to none, daily activities, always clean-shaven, dressed and interacting with residents and staff. He is made to feel so loved in the true family-friendly environment which is extended to visitors and relatives. No appointments needed to visit, no great turnover in staff and regular relative meetings with staff and director to exchange experience and future plans (which is very unusual in my nursing home experiences) truly the signs of happy residents, staff, good management and happy relatives. My family are so grateful for the care given to my brother who is not the easiest person to communicate with as he has little speech and mobility. Thank you Sunrise.
Thank you so much for your review of our home I will ensure all the staff are aware of your kind words.
Mum arrived at Sunrise in a very poor state from another care home and I honesty feel that if it was not for the caring staff and management, Mum would not be with us today. She arrived with deep bed sores and very frail. I can't thank them enough for giving us this extra quality time with Mum, they always make you welcome every time the family visit.
The moment we first visited Sunrise we knew it was the right place for Mum. The staff are warm and friendly and the care and understanding they show mum is outstanding. We class the staff as part of our family. We love to visit and our grandchildren are welcomed and love to say hello to the other residents. I would recommend Sunrise with no reservations at all.
Thank you for the review it is much appreciated. We pride ourselves as caring like family.
The staff are always happy and polite when we visit. They keep us updated with everything.
Thank you to all at Sunrise for welcoming my dad and our family with such kindness.
Thank you for your review; I will pass this on to all the staff.
The staff here are amazing they go above and beyond to care for their patients. It is homely. You are made so welcome when you visit. The food is very good. They also have mid-morning and afternoon snacks. Mum loved it here and when she became very ill the staff were very good and we knew she was being well looked after. The town centre is so close if we need anything. I would definitely recommend this home.
Thank you for your kind words and thank you for letting us be part of your mum's life it was a pleasure.
The home is always improving and very clean and tidy.
I would recommend Sunrise to all family and friends in the future.
Thank you for your kind words I will ensure all staff will continue to make the improvements.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 May 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Sunrise Nursing Home.
There are no upcoming events for Sunrise Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Sunrise Nursing Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Sunrise Nursing Home
What types of Care is Sunrise Nursing Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Sunrise Nursing Home have?
There are 28 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Sunrise Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Sunrise Nursing Home to the centre of Felixstowe?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sunrise Nursing Home to verify any information. View our terms and conditions. Sunrise Nursing Home has an Enhanced Service -more info.