Sunrise Nursing Home

10 Cobbold Road, Felixstowe IP11 7HQ
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9.7 43 Reviews
  • Sunrise Nursing Home, Felixstowe
Sunrise Nursing Home in Felixstowe, cares for residents in a stimulating, relaxing home.

Run by South Coast Care Homes, trained staff strive to give residents dignity and respect while giving quality care.

The care home offers accommodation for the elderly, those who require nursing or personal care, people living with dementia, mental health conditions, physical disabilities, sensory impairments and injuries.

A variety of activities take place at the home and tasty food is served for residents.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 30 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kay Saunders (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (1)

Visiting

  • There is no restriction on visiting times

Parking

  • There is car parking to the rear of the property

Sunrise Nursing Home Reviews (43)

9.7

Sunrise Nursing Home has a Review Score of 9.7 (9.654) out of 10, based on 14 reviews in the last 2 years.
Over all time Sunrise Nursing Home has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sunrise Nursing Home
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Total of 43, showing 21-40
Review from Sharon W (Granddaughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing people and so welcoming - feels like home. Amazing staff and management. Would highly recommend it for anyone who is looking for care for their loved ones.
Nana is very comfortable there - the first time she has felt settled.
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Review from Kathryn H (Niece of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle came here originally for respite care for a week; however, after initially having doubts about him being in full-time care, this week showed that the care and mental stimulation that Sunrise care home gave him, there was no doubt this was the best place for him to be. He has now been there
five months and cannot praise the home enough. The staff and management go above and beyond to make him feel at home. My uncle has a diagnosis of Down’s Syndrome and Dementia, and it is such a reassurance that the home can meet his needs. He has made many friends and enjoys taking part in the large array of activities offered. There are many areas in the home where you can sit together and have quality time together with a cup of tea and cake. It is like one big happy family home, and that is thanks to the wonderful team at all levels who are dedicated to the well-being of their residents. I would highly recommend Sunrise care home to any prospective residents.
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Review from O B (Grandson of Resident) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently been to visit my grandad at Sunrise, and I found the staff to be very welcoming and pleasant. The atmosphere was bright and lively, and all the staff seemed happy. My grandad seems happy to be living at Sunrise and is enjoying the attention he is receiving. The homemade cakes were very
nice.
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Review from Lorna C (Niece of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt has lived at Sunrise Nursing Home for a year now, and she has never been happier. They encourage her sociability and provide her with much warmth and attention. She loves the food and never has any complaints. It would be nice to see some of the profits go into making the place and its furnishings
less shabby, which lets down the overall feeling of the place as uncared for, though doesn't overshadow the fantastic work the carers do around the clock. Although run down, it doesn’t stop the place from feeling homely, open and welcoming. We are so pleased she is there and that we know she is well looked after.
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Review from Mary H (Sister of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a lovely respite break at Sunrise, we decided this was the right home for my brother to move to permanently. He has settled in really well and is loving all the activities and the staff - it really is a home-from-home! He has a lovely sea view from his room as well. The staff are really supportive
of the whole family, and this has made the decision for us so much easier than we expected. I would totally recommend Sunrise to anyone looking for a warm and friendly home.
Reply from Kay Saunders, Home Manager at Sunrise Nursing Home

Thank you for your review. We pride ourselves on making Sunrise a warm, friendly and home-from-home.

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Review from M H (Niece of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sunrise is a wonderful, warm and friendly home. Every time I visit my uncle, there is always a homely and fun atmosphere with plenty of activities. The staff are amazing, and you can see the great relationship they have with the residents. The management has made the transition of my uncle moving to
this home so easy. They have gone above and beyond to help us as a family as well as the best interests of my uncle. My uncle has been thriving since he moved into the home, and we couldn’t be more happy. Thoroughly recommend Sunrise.
Reply from Kay Saunders, Home Manager at Sunrise Nursing Home

Thank you for your review. I will ensure that the staff receive your comments.

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Review from M A (Son of Resident) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a resident at Sunrise, and he has never been happier. When I go to visit, he always tells me how well he is cared for and how much he likes being there. Just recently, they have had Covid in the home, and the staff have always kept me updated via phone calls.
The food always looks lovely,
and the refurbishments have made a great difference. The manager's door is always open, and she is happy to talk to me either on the phone or face to face.
My father told me that they have had a ukulele band recently, so it’s nice to know that they are having entertainment and activities.
I can not thank all the staff at Sunrise enough for all that they do.
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Review from Neil W (Son of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sunrise Nursing Home has been rejuvenated since coming out of Covid-19. They have a new manager and are now fully staffed. There seems to be a happy atmosphere amongst the staff and that reflects on the residents and all the relatives visiting their loved ones.
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Review from Pauline C (Granddaughter of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sunrise was the perfect home for my grandad. He had always lived in Felixstowe near the sea, so he loved that he could see the sea from his window. When I went to view the home, I fell in love with the place, and the staff and managers are really lovely, and they went above and beyond for grandad. He
had a very good relationship with his carers. I would definitely recommend this home.
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Review from Richard T (Son of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I escorted my mother (the resident) to the hospital. This appointment attendance was organised by the home in a professional manner. A member of the care home staff was with my mum all the time. The home has just recovered from a Covid outbreak, this was managed professionally, and the home is now free
of Covid.
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Review from George R (Son of Resident) published on 20 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Sunrise for over two years. She was always comfortable, well-fed, properly medicated, clean and neatly dressed. As her dementia increased, the staff were understanding, kind and compassionate.
The Covid pandemic was extremely well managed, and the staff remained cheerful
throughout such difficult times.
I would have no hesitation in recommending 'Sunrise' to anyone seeking a nursing home for a friend or relative.
Reply from Natver Patel, Director at Sunrise Nursing Home

Thanks, George, for the positive feedback; really appreciate it.

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Review from Lynn D-B (Daughter of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my parents were admitted just before the home's early lockdown. I have had no fears of them catching the Coronavirus due to all the measures and precautions the staff have taken. They have kept me well informed of any event or problems at any hour.
I call daily for an update, and all the staff
have been very kind and helpful in informing me of their health and states of mind in what has been a very stressful year. All have been very supportive and helpful. Visiting is very carefully managed to the benefit of all.
Due to the situation, I have been unable to enter the home since they were admitted.
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Review from Angela T (Wife of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management have given my husband excellent treatment. They are so kind and caring.
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Review from Lisa H (Daughter of Resident) published on 12 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care that my mum receives at Sunrise Nursing Home. She is treated with kindness and compassion and has been well looked after during the COVID 19 pandemic. I have been kept updated during the period that I have been unable to visit.
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Review from P A (Wife of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was with Sunrise Nursing Home (formerly Highcliffe House) for nearly 2 years. The moment we went in I knew we had come to a good place. All staff were very friendly and we felt most relaxed. The care my husband was given was excellent, three fresh cooked meals (with a choice) every day. Nursing
care was first class. My husband had a problem that couldn't be healed in hospital but in a short time medics here proved them all wrong.
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Review from Christine S (Daughter of Resident) published on 9 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we moved our mother from a Residential home to Sunrise we have been warmly received and the care has been excellent. The management, nurses, carers, caterers and even the maintenance man have all been so friendly and receptive to any needs.
Mother has been treated with dignity and care
beyond what we have experienced before.
Each time we visit the staff are ready to stop what they are doing and discuss mum’s latest health, food intake and hydration. Their kindness is so very much appreciated. A cup of tea and a biscuit is always offered to make us feel at home too.
The decor of the room and furniture are all of an excellent standard. The adjustable electric beds with side retainers and medical-style mattresses add to her wellbeing. A spotless en-suite complements the room.
We found that because they have more than one lounge, we were able to have some quiet and private times with mother and also to talk to the staff when necessary.
Nothing seemed too much for them.
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Review from M W (Wife of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff at the home 'care'. Nothing is too much trouble and everything is done with a smile and reassurance. I would not be happy if I had to find another home for my husband as we looked long and hard before deciding on Sunrise. As their advertisement says, they care like family.
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Review from C P (Sister of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been living at this nursing home for the past 10 years. She is severely brain-damaged and cannot do anything for herself. Apart from one instance 2 and a half years ago, the family have been very happy with the way she has been looked after. We have found the standard of care very good.
We have always been notified of any issues and have always been able to talk to staff about any concerns.
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Review from J W (Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sunrise is more than a nursing home, it's my home. In my home, I am looked after by a friendly, competent staff, many of whom have become personal friends. In my home, I am fed with tasty meals, home-cooked daily. In my home, all the staff go the extra mile with activities and personal events like birthday
parties. In my home, the staff, relatives and residents are all part of the same team looking out for each other.
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Review from Carsten H (Nephew of Resident) published on 15 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great aunt was at Sunrise Nursing home for about 4 months before she passed in August 2019. The Nursing Home did a fantastic job of giving my great aunt all the comfort and care which she needed in the final months of her life. The staff was very supportive and caring which made a huge difference
when she transitioned from a care home to this Nursing home at the age of 99. I would like to wholeheartedly thank Sunrise Nursing home for this wonderful treatment. The home was also very helpful and supportive with helping arrange the cremation and documentation after her passing.
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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Sunrise Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.654 for Sunrise Nursing Home is calculated as follows: ( (130 Excellents x 5) + (18 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 162 Ratings = 4.654
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sunrise Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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