North Court Care Home

108 Northgate Street, Bury St Edmunds IP33 1HS

North Court Care Home resides in pretty gardens near to the centre of Bury St Edmunds and is convenient for shops, amenities and public transport.

The home provides round-the-clock nursing care for people with complex medical needs, together with specialist nursing support for those living with dementia.

Respite care is also offered to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

With a dedicated activities coordinator in place, you will be rest assured that there will always be activities taking place in and out of the home for residents to enjoy.

Group: Four Seasons Health Care

Person in charge: Sham Deonarine (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 65

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on North Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for North Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for North Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.681 for North Court Care Home is calculated as follows: ( (64 Excellents x 5) + (30 Goods x 4) ) ÷ 94 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.731 Points relating to the number of positive Reviews for North Court Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 3 Reviews ÷ 13 Target = 0.231

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 North Court Care Home has a Review Score of 8.4 (8.412) from 8 Reviews


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend North Court Care Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to North Court Care Home

  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter of Resident/Service User
    1

Our darling mother went into North Court Bury St Eds on the 19th January after being in the hospital for nearly 5 weeks. She had a fall and fractured her hip on 18th December. She was in the home for 3 weeks, but sadly she died on 9th February.
The staff at the nursing home were just brilliant. They were so caring and loving towards mum. She was so happy there!! She had a lovely sunny bright room.
Not only were the staff lovely to mum, they were there for my brother, me and the rest of my family, always asking if we wanted drinks and hugs when we were upset and letting us come and go, to suit the family needs.
As a family, we can't thank and praise North Court Bury St Edmunds enough.

How likely would you be to recommend North Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at North Court Care Home responded to this review on 07 Mar 2018:

Thank you, Dawn, for your kind words about your recent experience at North Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very happy to learn that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Very welcoming, staff introduced themselves and then went to collect my mother. She arrived in the cafe, happy, well dressed and comfortable in her surroundings. The cafe was clean and well stocked with tea, coffee, sugar, milk etc. including cakes and cookies baked and decorated for 'children in need'. The doors were security driven, so I felt no qualms about my mother's safety.

How likely would you be to recommend North Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at North Court Care Home responded to this review on 03 Jan 2018:

Thank you, Kevin, for your comments about your recent experience at North Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Perfect care and understanding with family and patient.

How likely would you be to recommend North Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at North Court Care Home responded to this review on 13 Sep 2017:

Thank you for your kind comments about your recent experience at North Court Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care.

My husband is in care the staff are wonderful to residents and family. The care you cannot fault. There is nothing the staff would not do.
Residents are treated with care and respect, staff never raise their voices to the residents, and nothing is too much trouble.
Help is always on hand to residents, or family and would recommend this home to anyone.

How likely would you be to recommend North Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My husband has Alzheimer's Disease and is in an advanced state. From what I see when I visit he is treated with patience and gentleness. He is always calm, relaxed and at peace. If he were not I would have had to question the care he is given but he is obviously is an excellent relationship with those who care for him. There is a good atmosphere in the home- a good staff who work well together. I am always treated with great kindness by everyone and they all know my first name, even the odd job man! My husband is always clean and fresh. As he is largely bedridden, great care is taken to avoid bed sores. This care home is, in my opinion, an excellent place in which we can all be confident that those we love are in good hands.

How likely would you be to recommend North Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My nan lived at North Court for almost three years. In that time we always found the staff to be incredibly kind and supportive to my nan but also to family members. Although my nan was in lots of pain and was coming to the end of her life she made lots of friends amongst the staff there and even described North Court like a hotel. All the staff from the manager, events coordinator, care staff, cleaners and laundry people took wonderful care of my nan.

How likely would you be to recommend North Court Care Home? Likely

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Average Rating:   4.4 out of 5

My Grandmother, was a resident of north court for almost three years. The entire time she was there she was loved and cared for by all the staff. They tirelessly went out of their way to ensure her comfort and wellbeing, and most importantly to provide her with much needed companionship. When we weren't with her we were rest assured she was being treated with dignity, sympathy and respect. My grand mother was always well presented and well fed. Towards the end of her time she became very anxious and developed old tendencies, the staff handled this with patience and understanding which is very much appreciated by they family.

How likely would you be to recommend North Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother was in North Court for over three years before her death. Throughout that time she received excellent care and I also gained much support from the staff which was greatly appreciated. The staff are friendly and welcoming and show great care and compassion for both residents and their relatives making them feel like an extended family.

How likely would you be to recommend North Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

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