North Court Care Home

It is very upsetting to read your review, considering your last visit to the home was back in December 2024, its rather strange to understand why you submitted the review in July 2025,where your relative is no longer in our care and home was under different management then. Things have massively changed at North Court which is evidenced in many external reports from various professionals and people's feedback. I am really sorry, that you experienced such disappointing feeling at your visit back in 2024, but I can reassure you, our residents are looked after by fully permanent professional staff working up to the highest standards of care.

Thank you so much, much appreciated! I will pass on to our lovely team.

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your dad received exceptional care at our facility. Providing compassionate and personalized care is at the heart of what we do, and knowing that your dad felt well taken care of means the world to us. We truly value your feedback and will continue to strive for excellence in our service. Please don't hesitate to reach out if there's anything else we can assist you with. Your kind words inspire us to keep making a difference in the lives of our residents and their families. Thank you again for choosing us.

Thank you for taking the time to leave us your feedback. We are pleased to hear your kind comments about our care team. However, we have acknowledged your concerns regarding the food. We take all comments seriously and would like to assure you this is being looked into. Please could we ask that you kindly discuss your concerns with our home manager on your next visit or please contact the home directly at a time that is convenient for you. Alternatively, you can email feedback@fshc.co.uk. We look forward to hearing from you.

Thank you for sharing your feedback. We would like to assure you that any team members caring for our residents have a thorough induction to be familiar with our policies and procedures. We are sorry you feel that the food provided by our home has not met with your expectations. We carried out an unannounced inspection following your feedback and found our varied menu on offer with tasty food available. On the day, our inspector tasted our menu, which included a well-seasoned Spaghetti Bolognese, Quorn Bolognese, and fish and chips. There were plenty of options for desert such as homemade chocolate pudding and ice cream. Our menus are created with feedback from residents, reflecting their likes and dislikes and residents have a food passport to capture this. If our menu is not to our resident's liking we encourage them to talk to our team so that we can note it on their food passport. If you would like to further discuss your concerns, please pop in to see the Home Manager. Thank you.

Thank you for your feedback and we are disappointed to read your comments about your experience. Please be assured that your feedback will be brought to the attention of our regional team. We take comments or complaints very seriously and have a robust process in place to investigate, resolve or address any issues. Our approach can be found on our website under Feedback and is readily available in our care home. We encourage residents and families to use our feedback process and to speak directly to the home team in the first instance as this ensures prompt resolution of any concerns. We also have alternative ways of reporting concerns, should you wish to speak to someone else.

Thank you, Clare, for your comments about your recent experience at North Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Thank you, Stuart, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

Thank you, Margaret, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

Thank you, Janette, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at North Court Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

Thank you, Lou, for letting us know how we are doing at North Court Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.