North Court Care Home

This year has been difficult but I have found the staff very caring, in very difficult circumstances. They've kept Covid out of the home, by restricting their personal lives. This is a credit to them. It's always warm and friendly. The food is excellent there. Residents always clean and dressed well. The laundry service is excellent. One doesn't wish for your loved one to go to a care home, and while I was reluctant at first, am quite satisfied.

Both of my parents have been residents at North Court and after difficult decisions were made North Court took over their care with professionalism kindness and the utmost respect at all times. This standard has been maintained over years. My mum sadly passed at North Court and the staff were amazing and helped us as a family to cope with a very dark sad time. The medical and day-to-day care was done with genuine care and concern. The home is efficient and clean and has a happy atmosphere with nothing being too much trouble this includes all staff from housekeepers and cooks to office and kitchen staff, they all work as a team to make life happy and interesting for their residents and wrap their arms around the families.

My dad has the most excellent care, the carers and everyone who works there treat him extremely well; he has blossomed in their care.

We are extremely lucky to have him so well looked after; he feels safe and happy during this awful time, the carers have made sure that Dad has some sorts of contact with us.

My mother had to move into North Court 18 months ago due to her husband becoming unwell, so initially for respite care. Unfortunately my stepfather never really recovered, and despite spending 3 months in North Court with my mother he passed away. My mother had no option to stay at North Court and there lies my admiration for staff at North Court. My Mother has been involved in making choices, developing routines and lifestyle, making friends and accepting her life with utmost respect, time and effort from staff. Thank you. She is now happy.

As a family, we can't thank and praise North Court Bury St Edmunds enough.

Very welcoming, staff introduced themselves and then went to collect my mother. She arrived in the cafe, happy, well dressed and comfortable in her surroundings. The cafe was clean and well stocked with tea, coffee, sugar, milk etc. including cakes and cookies baked and decorated for 'children in need'. The doors were security driven, so I felt no qualms about my mother's safety.

Perfect care and understanding with family and patient.

Help is always on hand to residents, or family and would recommend this home to anyone.

My husband has Alzheimer's Disease and is in an advanced state. From what I see when I visit he is treated with patience and gentleness. He is always calm, relaxed and at peace. If he were not I would have had to question the care he is given but he is obviously is an excellent relationship with those who care for him. There is a good atmosphere in the home- a good staff who work well together. I am always treated with great kindness by everyone and they all know my first name, even the odd job man! My husband is always clean and fresh. As he is largely bedridden, great care is taken to avoid bed sores. This care home is, in my opinion, an excellent place in which we can all be confident that those we love are in good hands.

My nan lived at North Court for almost three years. In that time we always found the staff to be incredibly kind and supportive to my nan but also to family members. Although my nan was in lots of pain and was coming to the end of her life she made lots of friends amongst the staff there and even described North Court like a hotel. All the staff from the manager, events coordinator, care staff, cleaners and laundry people took wonderful care of my nan.

My Grandmother, was a resident of north court for almost three years. The entire time she was there she was loved and cared for by all the staff. They tirelessly went out of their way to ensure her comfort and wellbeing, and most importantly to provide her with much needed companionship. When we weren't with her we were rest assured she was being treated with dignity, sympathy and respect. My grand mother was always well presented and well fed. Towards the end of her time she became very anxious and developed old tendencies, the staff handled this with patience and understanding which is very much appreciated by they family.

My mother was in North Court for over three years before her death. Throughout that time she received excellent care and I also gained much support from the staff which was greatly appreciated. The staff are friendly and welcoming and show great care and compassion for both residents and their relatives making them feel like an extended family.