Westin Care Home

95 Bristol Road, Whitchurch, Bristol BS14 0PS
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9.4 15 Reviews
  • Westin Care Home, Bristol
Westin Care Home provides residential and dementia care for up to 52 older people. Located in a residential area of Whitchurch, Bristol, the home offers a peaceful environment while being a part of the local community.

Each bedroom is single and has en-suite facilities. All bedrooms and communal areas are beautifully decorated and there is a large garden to walk, relax or take part in activities in. Engaging and entertaining activities are provided.

A variety of nutritionally balanced meals are provided. Dietary requirements can be catered for and residents can receive support with eating and drinking.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1030 – £1130
  • Self-Funded Residential Dementia Care: £1130 – £1230
  • Self-Funded Nursing Care: £1130 – £1230
  • Self-Funded Nursing Dementia Care: £1130 – £1230
  • RESPITE Self-Funded Residential Care: £1030 – £1130
  • RESPITE Self-Funded Residential Dementia Care: £1030 – £1230
  • RESPITE Self-Funded Nursing Care: £1130 – £1330
  • RESPITE Self-Funded Nursing Dementia Care: £1130 – £1330

Please be aware that the indicative prices set out are estimates (based on prices effective from April 2018) and for general guidance and assistance for self-funded residents only. We also accept Local Authority funded residents.


Final prices will depend on the length of stay, the size and location of the room chosen, as applicable, and each individual’s care needs following an assessment.


Nursing care - Any contribution by the NHS for nursing care is paid directly to the care home and not included in these indicative prices.

These prices are only a guideline, please contact Westin Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Oomar Suhootoorah (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (49)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • Parking Enforcement Measures in place. Visitors are required to input their Registration in the system.

Westin Care Home Reviews (15)

9.4

Westin Care Home has a Review Score of 9.4 (9.402) out of 10, based on 8 reviews in the last 2 years.
Over all time Westin Care Home has 15 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westin Care Home
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Total of 15, showing 1-15
Review from Beverly S (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Westin Care Home in April to have a show round and to meet with a staff member and the manager for a new care home for my mum as I had concerns about the one she was currently in.
They listened to my concerns and acted very quickly in visiting mum the same day and having her moved as soon
as possible.
I can not fault Westin or any of the staff here, they are all very caring, very efficient and look after mum extremely well.


Mum is very happy here, they have her up and about and not rotting away in bed and she is interacting with the other residents as-well.


I would recommend Westin to anyone looking for outstanding care for their loved ones.

Reply from Simone Watts, Deputy Manager at Westin Care Home

Thank you so much for your kind and thoughtful review. It was a pleasure to welcome you to Westin Care Home and to support your mum's transition. We're happy she's settled in really well and its a honour to care for her.Our team is dedicated to providing compassionate, person-centred care, and your words are a wonderful reflection of their efforts.If there is ever anything more we can do to support you or your mum, please don't hesitate to reach out.

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Review from Patricia B (Friend of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are a joy to be around, always happy, smiling and you always feel that you can discuss any worries you have with them.
The staff encourage the clients to interact with one another.
There is a nice garden at the care home where the clients can sit outside, weather permitting.
If you visit
at lunchtime you are invited to sit with the residents and join them for the meal. All in all I would recommend Weston Care Home to anyone. It's clean and welcoming.
Reply from Oomar Suhootoorah, Oomar Suhootoorah at Westin Care Home

Thank you for your kind words! We hope you enjoy our meals as well.

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Review from Andrew P (Son of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a spell in hospital suffering from covid,my mother went into Weston care home to convalesce. This was about three years ago and my mother said that if she ever had to be in a care home permanently she would like it to be that one.that time did come and we eventually managed to get mum into westin
care home and we are very happy that she is being cared for by the staff there.mum thinks the world of the carers and they really do seem to care for her.nothing is too much trouble for them and I would recommend westin to anyone who needs to find a care home for a loved one.
Reply from Simone Watts, Deputy Manager at Westin Care Home

We're so glad that Mum was able to move in with us, it truly is our absolute pleasure to care for her. We take great pride in the care we provide, and your kind feedback and recommendation mean a lot to us. Thank you so much!

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Review from Patricia B (Wife of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westin Care Home has helped our family making the hardest decision of our lives and has proved to be the right decision. My husband is loved and well cared for. The Manager and Deputy Manager are very approachable and any concerns are addressed immediately. The home is kept very clean and no unpleasant
smell as you enter. My family and myself are treated like family members by all members of staff.
Thank you.
Reply from Oomar Suhootoorah, Manager at Westin Care Home

Thank you for your kind words and choosing to be part of the Westin family!

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Review from Ian W (Son of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff really care here and the manager and assistant manager have a team that work well to ensure residents are supported. Everyone here are amazing and I feel grateful that my mum had as comfortable a stay as she could get.
Thank you to everyone who works here caring for people - you are amazing
Reply from Simone Watts, Deputy Manager at Westin Care Home

Thank you for your kind words, your mum will be missed dearly.

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Review from June W (Niece of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and his team provide the best possible care for my Aunt and everyone is so friendly and kind and helpful in every way possible.


There are always activities every single day for all of the residents .

Reply from Simone Watts, Deputy Manager at Westin Care Home

Thank you for your lovely review! The team is constantly working on the activities being organised.

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Review from Diane M (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a very difficult decision to recognise that mum was no longer safe to remain in her own property following a fall. After a stay in hospital we started the process of finding a care home. My brother and I were very happy that Westin Whitchurch Village came up on the list with a space, through
a friend of friend we had been told it was nice. From the very first visit we both felt it would be a good fit for mum. She has settled in well, the staff are lovely exceptional care treated with dignity has a smile on her face and beginning to put on a little weight. Dementia is horrible, to see our lovely mum getting forgetful progressing to not being able to look after herself has been upsetting. In Westin Care Home we have found somewhere where she is cared for and safe and provides us with peace of mind.
Reply from Oomar Suhootoorah, Manager at Westin Care Home

Many thanks for trusting Westin Care Home for the care of mum. We will ensure to upkeep the standard of care she is receiving.

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Review from T C (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Westin are wonderful. My dad's progress since he has been at Westin has been amazing.
The constant stimulation of interacting with people has helped dad immensely. My dad couldn't be better looked after and I appreciate the care you give him. I hope you realise how invaluable you all are
and what a difference you make to people's lives by doing what you do.
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Review from Nicola E (Daughter of Resident) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in this care home since November - and I have to say it is amazing. The staff are fantastic and the care for all the residents is great.
When we visit it is like we are part of the family always being offered coffee and tea.
Dad can’t really communicate well so going to visit him could
be quite challenging but we are always made so welcome, it is just like visiting family and means we can see Dad and enjoy catching up with other residents, their families, and staff.
Reply from The Manager, Home Manager at Westin Care Home

Hi, thank you so much for your comments. We are really happy that Dad is here and that you are all a part of our family here at Westin. We look forward to seeing you and Mum again, and sharing more memories.

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Review from Sally B (Daughter of Resident) published on 17 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum joined the Westin family in November following the death of her husband. It was a very difficult time for all of us. The love and care that has been shown to us all, especially mum has been wonderful. Mum's emotional and physical needs are supported with care, good humour and a great understanding
of what works best for her. The staff really take the time to get to know the individual. We feel happy and relieved that mum is safe and well cared for.
Reply from Samantha Baronian, Home Manager at Westin Care Home

Hi Sally, thank you so much for your kind words. We are so happy that you and your family have felt supported by us at Westin. We are so happy that you are a part of our family. See you soon!

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Review from Rod R (Son of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 84-year-old mum has been a resident at Westin for around seven months now. When she arrived from a village hospital, she still had physical injuries following a fall, she could barely sit up in bed, let alone stand due to being bedridden for four months, and she suffered from advanced dementia.
Since her arrival at Westin, she has gradually got stronger and stronger. Her physical injuries have all recovered and she is now merrily walking around, frequently without support. This is completely down to the encouragement and engagement of the staff.
The staff and management seem endlessly hard-working and caring.
The home is welcoming and friendly, and most importantly of all, mum is happy, settled and has made lots of friends among the staff and residents. We are confident she is in good hands.
Reply from Samantha Baronian, Home Manager at Westin Care Home

Thank you so much for taking the time to review us. We are so fond of your mother and are so happy with her recovery, always so sociable with other residents. We try our best here at Westin to make the very best person-centred care for our residents. Look forward to seeing you soon.

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Review from Sally C (Daughter-in-law of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Father-in-law has been very poorly recently and he has been well looked after. Not able to visit that often due to my own health but they have kept me informed and are always willing to talk to me on the phone. Carers all seem very fond of him.
Reply from Samantha Baronian, Home Manager at Westin Care Home

Good morning Sally,
Thank you for your kind words, we are all very fond of your father-in-law and we know that recent times have been hard with his health declining, we are so happy to see him improving and walking back to the communal areas where he enjoys spending his time. I am so glad our clinical team have kept you informed with health updates as we know at times it's difficult for you to visit. We look forward to seeing you soon.

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Review from M C (Daughter of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been living at Westin for the last eight months. It was a very difficult and upsetting time which was made so much easier by the wonderful staff. This level of care, not only for my Mum but for me, has continued to flourish. Everyone who works there looks after us as a family and I cannot
put into words how grateful we are. I cannot recommend Westin highly enough.
Reply from Samantha Baronian, Home Manager at Westin Care Home

Good morning, thank you so much for your kind words. We are so fond of your mum and your family and are so happy you feel looked after and supported. Transitioning into care home life can be difficult, not only for the resident but their family, so we are honoured to support you on that journey.
We are a family at Westin Care Home and we are so glad you are a part of it, looking forward to seeing you soon

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Review from Natalie M (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at this care home for several months. I have had no problems at all - the level of care is amazing and I feel like he is living with extended family. It's really clean, the food looks good and if a person needs feeding, they will feed not leave.
Reply from Samantha Baronian, Home Manager at Westin Care Home

Hi Natalie
Thank you so much for your feedback.
We are a large family here and are so happy that you feel this way about the care provided for your Dad.
See you soon.

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Review from Kay F (Daughter-in-law of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was moved from hospital to Westin Care home following a fall. Her treatment whilst at the home was fantastic. In her own words, she was treated like a queen in 5-star surroundings. The level of physical care and mental well being were paramount to all the staff. We can't praise the
team highly enough, especially two members of staff in particular, whose communication with our family members during Mum's stay, was above and beyond. We can't recommend the home highly enough and thank every member of staff who made her feel safe and looked after and certainly got her on the road to recovery enough to come home.
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Current Review Score: 9.4 (9.402)

Overview of Review Score

The Review Score of 9.4 (9.402) out of 10 for Westin Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Westin Care Home is calculated as follows: ( (81 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.569 Points relating to the number of positive Reviews for Westin Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 8 Positive Reviews ÷ 10.4 = 0.769
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Westin Care Home

What types of Care is Westin Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westin Care Home have?

There are 49 Single Rooms and 1 Couple/Companion Room.

How far is Westin Care Home to the centre of Bristol?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westin Care Home to verify any information. View our terms and conditions. Westin Care Home has an Enhanced Service - more info.