Whitchurch Care Home

95 Bristol Road, Whitchurch, Bristol BS14 0PS

Whitchurch Care Home is conveniently situated in the suburb of southern Bristol, and is convenient for local shops, public transport and other amenities.

The home provides 24/7 nursing care for people living with complex medical needs.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

Dedicated activities coordinators provide a variety of activities which residents can enjoy individually or as part of a wider group. This can include pet therapy. relaxation classes, arts and crafts, baking, live music by local entertainers and an annual panto to name a few.

Group: Four Seasons Health Care

Person in charge: Julie Braithwaite (Home Manager)

Local Authority / Social Services: Bath and North East Somerset Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Whitchurch Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 5.1 (maximum of 10) for Whitchurch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Whitchurch Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.556 for Whitchurch Care Home is calculated as follows: ( (8 Excellents x 5) + (15 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 45 Ratings = 3.556

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.55 Points relating to the number of positive Reviews for Whitchurch Care Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10 Target = 0.100 , then divided by 2 = 0.050

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

5.1 Whitchurch Care Home has a Review Score of 5.1 (5.106) from 4 Reviews


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whitchurch Care Home?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Whitchurch Care Home

  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1

The above-named home has been my mother's home for 3 1/2 years. During this time she has received excellent care and I have no worries concerning any aspect of this care, whether I am present or not. She is always treated with kindness and her dignity always maintained. The staff are highly efficient and professional, always giving off their best even when at times very short staffed. It is a shame more homes are not performing to such high a standard.

How likely would you be to recommend Whitchurch Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

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Treated with Dignity

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Staff

Activities

Management

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Value for Money

Average Rating:   4.5 out of 5

I feel it;s a quite nice place to live in and I am happy here.

How likely would you be to recommend Whitchurch Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Average Rating:   3.3 out of 5

I am happy with my room, the hairdresser is good and does my hair every week. Sometimes I have to wait a long time before I got to the toilet, when I have rang my bell.

How likely would you be to recommend Whitchurch Care Home? Don't know

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   2.8 out of 5

Julie Braithwaite, Home Manager at Whitchurch Care Home responded to this review on 14 Dec 2015:

“Thank you for taking the time to complete a review for Whitchurch Care Home. We appreciate everyone’s feedback and make sure we act upon it in the best way we can. I’m pleased that you are happy with your room and are getting your hair done regularly. I am concerned however that you are saying you sometimes have to wait a long time to go to the toilet. This is not acceptable and is something I’m going to be looking into immediately. If you’d like to discuss the issues you have mentioned further then I’d be happy to talk in more detail with you. Thank you again for your comments”.

I have visited my sister several times this year. Each time I have been impressed by the care and attention given to her by staff and management. They have impressed me with their professionalism and compassion. Residents in such a home are a challenge to the staff and those here manage very well. The facilities and building are in need of an update, as also is the garden.

How likely would you be to recommend Whitchurch Care Home? Extremely Likely

Facilities

Cleanliness

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

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