Bishopsmead Lodge Care Home

The care given to my family member was wonderful, very caring and compassionate. The care given to the family, the same. The support to us all was amazing. From the cleaning staff up to the managers, all amazing. Mum made them smile and they made mum smile and sing. They all made mum's funeral easier with their care and support.

One member of staff in particular I cannot thank enough for all she tried, to keep mum comfortable in her remaining few hours, the care and compassion she showed mum and to me was amazing which I will never forget.

They were kind and helpful and looked after the family 100%.

Have nothing but exceptional things to say about Bishopsmead Lodge Care Home, my grandmother, my queen, is happy again, fulfilled and happy, thank God. Lovely staff through and through, from the management through to all the caring, lovely staff who work there. A+ residential home, full of love and reflects, wish them all the best always.

I am very grateful for the excellent care my father received at Bishopmead Lodge. Both management and staff were very good at caring for him and it's nice to know he was happy and well looked after in his last days.

Absolutely everyone at Bishopsmead Lodge have been wonderful. They have welcomed me into their community which has helped me so much to accept my limitations. Every aspect of our needs have been met and I will never forget their kindness and warmth, every single one of them.

I am satisfied Mum is looked after as well as expected, especially with her disabilities. The staff I encounter are very patient and nice towards her and she tells me that she is contented. It was her birthday today and I like the way her room was decorated and the carers made an effort to celebrate her day. I make as many visits as I can, together with my sister, and I'm sure Mum is happy here so keep up the good work.

Took my mum out of one home and placed her in here. I am so happy that I did. Mum is so well looked after by all the carers, the food is amazing - she, herself, is very happy here. The staff, from the manager, admin, cleaners, laundry, activities, cooks and all the carers are lovely. I leave and know Mum is in good hands.

Our thanks too to all the admin staff who deal with our concerns and make us feel welcome.

My father was at Bishopsmead Lodge in April 2023 for end-of-life-care. The staff were all amazing with him and us, the relatives. They were always very caring, friendly and considerate. The food looked nice and edible and the rooms all looked clean and have an individual homely feel to them.

Mum seems very happy and more lucid than she did in a previous home.

The staff are all very lovely and friendly and caring, this includes the cleaning and laundry team. My experience of this home is very good and I would recommend it to others.

The care my sister had was 110%, she wanted for nothing. She was there for end-of-life care and we could not have wished for any more of the care she had. The staff are amazing and very special people to do that job. We were also looked after as well.

I think the staff go over and above their job description. The impromptu disco was excellent. Thanks again for taking care of my wife's mother.

Lovely to see such a happy and fun caring facility. You can tell that the residents are well looked after and the staff make them feel really at home.

Welcoming and friendly.

My brother has been here for 5 weeks on assessment. We are extremely impressed with the care he has been given. The staff are very friendly, understanding and nothing is too much trouble for them.

I am extremely pleased with the service and care provided by all the team/staff at the care home. My dad is a resident here and is very happy and comfortable. It is very clean and tidy whenever I visit, and the staff always have a smile on their faces. Thank you all so much for all you do to keep my dad comfortable. Unfortunately, the only lift they have is broken and when my mum visits, it's just a little difficult for her to climb the stairs, but she insists on climbing.

All the team, from top to bottom, looked after my wife in the best ways possible. They showed considerable compassion and went beyond what would be expected of them. I could not have asked for more. Yours sincerely.

My mother was sent to Bishopsmead from the hospital as her dementia had worsened. The manager and staff were extremely kind and helpful throughout her stay and made both my mother and father feel much better about her care. Professional and caring, they provided a great environment. As a relative, I had total trust in them. I cannot commend them highly enough. Please pass on our thanks to them all.