Bishopsmead Lodge Care Home

I find it extremely concerning that when Mum presses her pendant, the staff may not come to her aid for at least 30 minutes plus. I just feel that there is not an adequate number of staff to cope with the number of residents. On the flip side of this, the staff that are there do try very hard to do all they can in the time that they have. I just wonder what would happen in an emergency. Also, I find there is a serious lack of communication from management as there has only been one meeting involving resident's families in the whole five months Mum has been there.

Old people do not like change and I was heartbroken to leave my home, but living alone was miserable, having no family an issue, so I had to seek company. I found "Bishopsmead" was OK. Food and cleanliness is a priority and the staff are happy and helpful. There is something for all the residents and we are settled and enjoying our new lives.

Varied activities available suitable for all abilities.

The care and attention is first class. A lot depending upon the management which, is this case, is exemplary. The staff are kind and attentive and cannot be faulted.

My grandmother stayed at Bishopsmead Lodge from May 2016 - August 2016. Prior to this, she had been in a different care home which was terrible. I have to say that Bishopsmead Lodge was a breath of fresh air.

All of the staff were polite, patient and loving towards my Nan. She had vascular dementia, which meant that she would get confused and upset quite often. Sometimes she would be inconsolable. However, the care home staff would always rush to comfort her... giving her cuddles, telling her stories and playing imaginary games with her to cheer her up (like putting flowers into a vase, to simulate gardening). The food was always hot, the rooms were always clean and there were lots of activities for the other residents. Sadly my nan passed away in August, but the staff were always at the end of the phone to offer support and some even came to my nan's funeral. It is very difficult to find a good care home for your loved one but Bishopsmead did a fantastic job

Staff and facilities are good. Decor- good. Food - poor. It's not good to mix fee paying and non paying. The position of this home is good for my aunt as it is near where she lived and makes visiting easier for family and friends (she is nearly 100) but 99% faculties.

We found this care home to be caring in every way and our aunt, spent the last 18 months in a happy environment. She reached her 100th Birthday and was well looked after.