Riversway Nursing Home

Crews Hole Road, St George, Bristol BS5 8GG
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9.6 73 Reviews
  • Riversway Nursing Home, Bristol
At Riversway Nursing home - the aim is to provide the people cared for and support with a positive and personalised lifestyle. Offering you choices and the ability to maintain control of your life is central to the service offered at Riversway. Carers pride themselves on going the extra mile for the people they care for and support.

Riversway has undergone development recently with the creation of a dedicated 17 bedroom suite with trained support staff to care for residents with dementia. The facility boasts a re-designed lounge and dining area.

The philosophy is that people are individuals who deserve dignity, respect and person centred care in a caring, homely environment to enable them to live as full and enjoyable a life as possible within the confines of their illness or disability.

Riversway Nursing Home offers a positive lifestyle choice, a choice for your care, your way.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 69 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

These prices are only a guideline, please contact Riversway Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jan Wilkins (General Manager)

Local Authority / Social Services

Admission Criteria

  • Residential / Nursing Clients
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (4)

Riversway Nursing Home Reviews (73)

9.6

Riversway Nursing Home has a Review Score of 9.6 (9.582) out of 10, based on 15 reviews in the last 2 years.
Over all time Riversway Nursing Home has 73 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Riversway Nursing Home
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Total of 73, showing 21-40
Review from M D (Son of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, efficient, personable, informative, professional, caring, knowledgeable and effective. To have such confidence in the team looking after a loved one on your behalf is so reassuring. I couldn't fault them.
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Review from C P (Daughter of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was cared for at Riversway for the last two years of her life during which she had dementia, was blind and immobile. Throughout her stay the Riversway Team - from the manager to cleaners and everyone in between showed her nothing but kindness, care, consideration and respect. I will be forever
grateful.
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Review from Sarah L (Daughter of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident for only two weeks due to his illness he passed at Riversway, and the care the team gave my dad was respectful, caring and dignified. As a family, we stayed long hours with him and the team treated us like family, they made us feel welcome, always kept up updated with what was
happening, and we didn't need to worry about a thing they took care of us as well. The kindness and dignity that was shown for my dad and our family when he passed was truly touching. On a personal note, I was always sceptical of care homes but Riversway has changed my perception of care homes
Thank you so much for your truly wonderful care, we will never forget it.
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Review from Lesley T (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for with respect and dignity. The end of life care was exemplary. All staff were very thoughtful and polite. Thank you.
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Review from A J (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum stayed at Riversway Nursing Home for the last year of her life in her own words she always said the home met 90% of her needs. She was warm - well fed and looked after. Clean, her room was clean. The 10% not given, as it was not her own home.
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Review from Cher G (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last fifteen months of her life at Riversway Nursing Home and at all times was dealt with total humanity, efficiency and always with a cheerful greeting. Calling her by name, thereby allowing her to keep her identity. Her end of life care was exemplary, with all staff treating her
with such reverence and kindness which reassured us as a family we made the absolute right choice for our mother.
Thank you seems almost inadequate a phrase.
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Review from S P (Daughter of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Riversway when we as a family couldn't care for her at home. She was treated with respect and dignity. When I couldn't visit due to covid I had weekly facetime calls which the brilliant Activities Team had done. They also organised a lovely afternoon tea for her 80th birthday in May. I cannot
thank them enough for what they had done for my late mum.
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Review from H T (Daughter of Resident) published on 2 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother aged 99 lived in three care homes over a six year period, this is the only one I would recommend. The whole atmosphere was wonderful and relaxed for residents and visitors. Mum was happy there. I can't say on food and drink and activities as Mum's dementia limited that, but all looked good
and if you are looking for a nursing home for your relative do look at this one. They are all expensive but this one is very good.
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Review from P G (Wife of Resident) assisted by family/friend published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Riversway Nursing Home are always very kind to my sons and myself. Their care for my dear husband is of a very high standard.
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Review from L B (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fantastic care given to my father throughout his two years there. Lovely nurses and activities staff. Well managed and any issues dealt with promptly. Sadly, my father passed away, the care in his last week was exemplary.
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Review from Linda B (Mother-in-law of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my mother-in-law stayed at Riversway Nursing Home the staff from management right down to nurses and carers were so very kind to her nothing was too much trouble for them. All the staff treated her with kindness, dignity and respect. As a relative, I was always kept informed as different situations
arose. She was very comfortable and left care for.
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Review from Denise J (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we were told Mum needed a care home and was given Riversway, we hit the jackpot, big time. From the warm greetings from the reception/office staff who support you with any needs, you might have. The care from the nurses and carers is above and beyond, the care and dignity Mum has are outstanding,
and all her needs are met by the amazing, friendly staff. Mum's food is specially catered to her needs. Lovely, big, spacious, clean room. Support from a specialist mental health nurse for both Mum and her family. The activities team are very thoughtful and encouraging and assists Mum in making friendships within the home, along with great activities and outside entertainment. Faith is important to Mum, and this is supported as well. We thank the day that Mum was given Riversway because we know she is getting the best support at a time when we were unable to give her that support. As a family, we would definitely recommend Riversway.
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Review from Megan H (Daughter of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Riversway Nursing Home are amazing. My family and I have had a very difficult year with my dad moving into the home and managing covid restrictions. When we can't visit it means a lot that the staff talk to my dad know what he likes and care for him. Staff have done everything they can to keep
us in touch in difficult times. The activities they do are always thoughtful. Really appreciate everything they do.
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Review from Betty B (Wife of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting we found all the staff were friendly and very helpful.
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Review from A W (Daughter-in-law of Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law went into the home at the end of January this year. My mother-in-law was in her last stages of dementia. The home was always very pleasant, polite and kept in touch with us (family). Every staff member was really helpful and as far as I was concerned looked after my mother-in-law really
well.
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Review from Clare D (Niece of Resident) published on 4 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot say enough good things about the care my late aunt received at Riversway. Supportive, compassionate and kind are only 3 of the words to describe the way all of the staff rallied round to help both her and us, her family.
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Review from B T (Son of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Riversway for six years. Throughout that time, she received excellent care. The covid pandemic prevented visits, but this was made easier by regular reports. I always found the staff dedicated and proactive to resident needs and the fabric of the home well managed, clean
and presentable. Riversway seeks to provide excellent care, and I can only thank them for looking after my mother so well.
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Review from H B (Daughter of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring environment. The Manager was an absolute natural with my Mum and her warmth and caring/nurturing characteristics shone when meeting Mum for the first time. Mum's stay was only a short one in very difficult circumstances and staff adjusted to her quickly and were eager to find out ways to
best aid her to move to Riversway. I shall always be grateful that Mum was so well looked after in such difficult times.
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Review from V B (Daughter of Resident) published on 23 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all the staff to be happy, welcoming, approachable, and caring, straight from our initial visit, right through to the time that the staff provided care to my Dad. They were always available to listen and I was able to trust that they were providing the correct care for my Dad. The home was beautifully
furnished and homely and I am glad my Dad had the opportunity to come out of the hospital and experience your home before him sadly passing.
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Review from B H (Daughter of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looked after with care.
If you needed anything done, you only had to ask.
Everyone is friendly.
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Current Review Score: 9.6 (9.582)

Overview of Review Score

The Review Score of 9.6 (9.582) out of 10 for Riversway Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.582 for Riversway Nursing Home is calculated as follows: ( (124 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 177 Ratings = 4.582
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riversway Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (27)

Meet the Team (0)

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