Riversway Nursing Home

Crews Hole Road, St George, Bristol BS5 8GG
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9.6 73 Reviews
  • Riversway Nursing Home, Bristol
At Riversway Nursing home - the aim is to provide the people cared for and support with a positive and personalised lifestyle. Offering you choices and the ability to maintain control of your life is central to the service offered at Riversway. Carers pride themselves on going the extra mile for the people they care for and support.

Riversway has undergone development recently with the creation of a dedicated 17 bedroom suite with trained support staff to care for residents with dementia. The facility boasts a re-designed lounge and dining area.

The philosophy is that people are individuals who deserve dignity, respect and person centred care in a caring, homely environment to enable them to live as full and enjoyable a life as possible within the confines of their illness or disability.

Riversway Nursing Home offers a positive lifestyle choice, a choice for your care, your way.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 69 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

These prices are only a guideline, please contact Riversway Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jan Wilkins (General Manager)

Local Authority / Social Services

Admission Criteria

  • Residential / Nursing Clients
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (4)

Riversway Nursing Home Reviews (73)

9.6

Riversway Nursing Home has a Review Score of 9.6 (9.582) out of 10, based on 15 reviews in the last 2 years.
Over all time Riversway Nursing Home has 73 reviews.

Overall Experience
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  • 15
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Date Published
  • 73
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Reviewer Connection to Riversway Nursing Home
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Total of 73, showing 41-60
Review from R S (Daughter-in-law of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was only in Riversway for a short period of time, but the care was excellent. All the staff were very attentive and caring, the food was excellent as was able to have own choices if she didn't fancy what was on the menu. The activities were very good and kept all the residents included.
I would have no hesitation to recommend Riversway.
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Review from A T (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident for just over nine weeks before her death in early April. During that time, she got to know the name of her carer who looked after her with tender care and compassion, as she was in a lot of pain from arthritis. She had settled in well into the home and was enjoying the food and view
from her room of the wildlife outside. She tried to join in some of the many and varied activities available. It was such a shame she didn't live to sit in the wonderful garden.
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Review from M F (Wife of Resident) published on 8 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was treated very good and I would recommend the home to anyone who has to stay there.
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Review from C L (Daughter of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst my mother was staying her she had a safe end enjoyable time with lots of company and activities that she could join in with.
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Review from J A (Sister of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience of Riversway Nursing Home was excellent, kind and made us welcome she was well looked after because she could not eat there were drinks and soft desert with vitamins.
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Review from A D (Daughter of Resident) published on 27 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Riversway delivered professional and compassionate care and consideration for both my mother and myself during a difficult and sometimes, very lonely time. We were able able to spend the limited and precious time we had together without the worry and burden of her daily care needs. All necessary equipment
was always provided, beds, chairs and hoists. Activities and social opportunities were plentiful but never forced. I was always greeted by name and with a smile, and with knowledge of her well being. It was a pleasure to visit!.
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Review from J L (Son of Resident) published on 26 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent the last year of his life in this home and I could not have wished for better care. The staff were very supportive to me and my wife during difficult times.
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Review from P W (Niece of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was my first experience of having a relative in a nursing home. My aunt was a resident for about 13 months until her death on 28/9/19. I found that she was treated with care and compassion by her carers. Her room was clean and her personal care good. Although she couldn't communicate very well,
the staff were able to understand her needs and usually managed to get a smile.
The staff were always happy to discuss her needs and answer any questions I had. Overall, a positive experience.
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Review from J R (Son of Resident) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first inspection and meeting the staff, I knew my mum would be happy here. It was clean and well maintained. The food menus were varied and nutritious. Everyone had time to talk to my mum who was bed-ridden and see to her every need and keeping me updated to the last day.
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Review from J H (Daughter-in-law of Resident) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Riversway offers everything to residents and families of the residents. The day my father-in-law moved in was traumatic, my mother-in-law knew he would never go home again. She was distraught, he was upset. The manager helped with the transition I think this is very important.
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Review from W T (Son of Resident) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was at Riversway for about a year. During that time he received excellent care. The staff were very friendly and the manager was very thoughtful.
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Review from M J (Son of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident from March 2019 to May 2019. He was on the dementia ward and had some challenging behaviour. We visited him regularly and were always impressed by the caring attitude of the staff and their willingness to answer questions about my father's health and care. We were happy that
the last few months of my father's life were conducted with dignity and respect.
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Review from Barry T (Son of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The day Mum moved from a care home into Riversway, the staff made her feel very comfortable and at home. This was also extended to me and nothing was too much trouble. I was told from the start you do the visiting, we will do the worrying. Nothing could be more true. They take the pressure off. Mum
was only there for 3 months but the care and attention she received in that short time was excellent. I can't thank the staff enough for all their hard work and friendliness towards Mum.
Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for your review, your feedback and kind words are very much appreciated and I will pass your review on to our team at Riversway Nursing Home

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Review from Anne B (Wife of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was treated with dignity and given the best possible care by all.
He loved the food there and never missed a meal if he could help it especially choc pudding with choc custard. He felt safe and secure at Riversway. That is why it was such a relief that he was able to stay there until he
passed away. Thank you all.
Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for taking the time to leave this lovely review of Riversway Nursing Home, your kind words are greatly appreciated and your feedback will be passed onto the team at Riversway.


Kindest Regards.

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Review from Margaret L (Daughter of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was cared for in Riversway Nursing Home from April 2018 to February 2019. As a family, we were mostly pleased with the care she received.
Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for taking the time to leave a review for Riversway Nursing Home, your feedback is greatly appreciated and will be passed onto the team.

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Review from Madge C (Wife of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited my husband at Riversway for 4 months, 6 days a week, between 11.45 and 17.45, which gave me lots of time to observe how the home was run. I need not have worried, as staff soon became my husband's friends and mine. I could relax for the first time in 3 years after looking after my husband
day and night. The home was clean, relaxed, food was good with entertainment and trips. Everyone was treated with dignity and love. Thank you for your care and devotion.
Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for taking the time to leave this review for Riversway Nursing Home, your feedback is greatly appreciated and will be passed onto the team.


Kindest Regards

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Review from Paul Y (Son of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was with some apprehension that the decision was made for Mum to go into permanent due to the onset of dementia. Riversway were very supportive, open and honest regarding the process and what to expect. Care at Riversway was always excellent with friendly, attentive and capable staff. Mum had the
opportunity to meet new people and participate in activities and trips, all in a completely safe and lovely environment with round the clock care.
Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for your review, your feedback and kind words are appreciated and I will pass your review on to our team at Riversway Nursing Home.


Regards Christine Stevens.

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Review from Christine B (Daughter of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Riversway cared for both my mother and my father, who both needed full nursing care. They both had several types of advanced dementia. My husband and I feel that Riversway were able to meet the complex needs of my parents, and were always available to discuss and address health issues as they arose.
The head chef was exceptional in offering menu options and food textures to accommodate my parents' failing health and difficulties with eating due to their dementia.


It was a pleasure to visit Riversway every day because Riversway was (and still is) a happy and relaxed home. The staff and management were exceptionally friendly and kind, showing love and compassion in the care that they gave. Although watching my parents deteriorate with dementia was sad and painful, we also have lovely, happy memories and feel blessed that my parents were able to call Riversway their home - the friendship and laughter we shared with the staff together with my parents will never be forgotten.

Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for your kind words and for taking the time to leave Riversway a lovely review, it is very much appreciated. Kindest regards, Christine Stevens.

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Review from J D (Stepdaughter of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff had the time, patience and understanding to be by my step-father's side during his last weeks at the home, which was very important to me, living so far away. I would like to thank all the staff for their support over this difficult time.
Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for taking the time and submitting a review for Riversway Nursing Home, your lovely comments are greatly appreciated and I will ensure that they are passed on to the team.


Regards,
Christine Stevens

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Review from K S (Husband of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good choice of home. Great staff.
Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for your review, your feedback is appreciated and I will pass your review on to our team at Riversway.


Regards,
Christine Stevens

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Current Review Score: 9.6 (9.582)

Overview of Review Score

The Review Score of 9.6 (9.582) out of 10 for Riversway Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.582 for Riversway Nursing Home is calculated as follows: ( (124 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 177 Ratings = 4.582
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riversway Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (27)

Meet the Team (0)

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