Riversway Nursing Home

Crews Hole Road, St George, Bristol BS5 8GG
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9.6 73 Reviews
  • Riversway Nursing Home, Bristol
At Riversway Nursing home - the aim is to provide the people cared for and support with a positive and personalised lifestyle. Offering you choices and the ability to maintain control of your life is central to the service offered at Riversway. Carers pride themselves on going the extra mile for the people they care for and support.

Riversway has undergone development recently with the creation of a dedicated 17 bedroom suite with trained support staff to care for residents with dementia. The facility boasts a re-designed lounge and dining area.

The philosophy is that people are individuals who deserve dignity, respect and person centred care in a caring, homely environment to enable them to live as full and enjoyable a life as possible within the confines of their illness or disability.

Riversway Nursing Home offers a positive lifestyle choice, a choice for your care, your way.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 69 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

These prices are only a guideline, please contact Riversway Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jan Wilkins (General Manager)

Local Authority / Social Services

Admission Criteria

  • Residential / Nursing Clients
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (4)

Riversway Nursing Home Reviews (73)

9.6

Riversway Nursing Home has a Review Score of 9.6 (9.582) out of 10, based on 15 reviews in the last 2 years.
Over all time Riversway Nursing Home has 73 reviews.

Overall Experience
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  • 15
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Date Published
  • 73
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  • 15
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Reviewer Connection to Riversway Nursing Home
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  • 17
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Total of 73, showing 61-73
Review from R M (Son of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home gave mum excellent care, particularly nursing care. Mum took part in many of the organised activities which greatly enhanced her quality of life in her last months.
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Review from J M (Son of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all the staff for creating a warm and motivating environment for my mother who initially, as an independent woman, was reluctant to make the transition to a residential home. With their help and sensitive care, they not only made her transition welcoming and less stressful but also initiated
a new positive chapter in her life.
Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for taking the time to leave Riversway Nursing Home such a lovely review. I am so pleased to hear that your mother's transition has been a positive one and that she felt welcomed.


I will ensure that we share your kind words with our team at Riversway.


Kindest regards

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Review from Nicola W (Daughter of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a long illness, my dad spent his final days at Riversway. A nursing home was never what he wanted and as a family, we were also worried.
All our fears were soon resolved by the wonderful manager and staff who took so much time to settle my dad in but also talk to the family.
My dad was made
to feel welcome and there is a real homely atmosphere.
Every area was always clean and the food varied and appetising.
Thank you for all you did, we will never forget you.
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Review from Pam P (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only at Riversway Nursing Home for 12 months but the care and attention she received was excellent. All the staff were dedicated and professional, nothing was too much trouble for anyone from the management down and I cannot recommend this care home highly enough.
Reply from Christine Stevens, Associate Director of Communication and Development at Riversway Nursing Home

Thank you for taking the time to post such a lovely review for Riversway Nursing Home. Your feedback and positive comments are really appreciated and we will feedback your review to our team. Thank you again.

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Review from E A H (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was pleased with the care my mother received during her time at Riversway Nursing Home. The staff are always helpful and polite. They treated the residents with kindness and consideration. I like the way the residents were allowed to move around freely and safely. There is a wide range of activities
to suit the varying needs and abilities of the residents. I felt I could come away after visiting knowing that my mother would be well looked after.
Reply from Christine Stevens, Associate Director of Communication & Development at Riversway Nursing Home

Thank you for your kind words and for taking the time to leave Riversway a lovely review, it is very much appreciated.


Kindest Regards


Christine Stevens

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Review from Michael F (Son of Resident) published on 19 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was with you for just over a year and unfortunately, her condition deteriorated quite rapidly. The care and attention Mum received during this difficult time was excellent. The care staff were always cheerful and friendly to those needing care and their visitors, and they were willing to chat or
answer any questions. The general ambience of the home made a very difficult time more bearable.
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Review from L S (Daughter of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at the home for just over a year and very well looked after. All the staff are loving and very friendly and helpful. The home has a lovely feel to it and visitors are made to feel very welcome. There are lots of activities going on in the home and visits outside.
Thank you all very much
for looking after my mum and giving me peace of mind at a difficult time.
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Review from Gordon H (Son of Resident) published on 21 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, the day arrived when the family had to make a decision to find a nursing home for our 91-year-old mother. I visited several homes in our area and was impressed by each one. However, on entering Riversway it took my breath away. Together with the location and excellent greeting from the
staff. I decided with the family to place our mother at this care home and although early stages, I cannot find the words to praise this establishment highly enough.
Thank you and long may you continue to carry out the care you obviously enjoy offering.
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Review from Nathan M (Son of Resident) published on 2 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a fall New Year's Eve and the doctor and social worker wouldn't help. She couldn't stand or walk. The home manager came out on New Year's Day, assessed and took her to Riversway Nursing Home, which was a huge relief because at home it was impossible to look after her. The staff have been
friendly, conscientious and professional. They liaised with the emergency doctor as Mum's GP was too far for them to visit. She's now moved to a care home closer to the GP and her home, just for logistics and ease of visitors. Huge thanks to Riversway Nursing Home and all staff; you saved us in our hour of need.
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Review from Lynette H (Stepdaughter of Resident) published on 18 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was needed for end of life care. The staff were pleasant, helpful. Manageress was extremely caring and considerate, can't praise enough. Wonderful surroundings and rooms excellent. Even though it was end of life care our family member was treated with dignity and given care and compassion.
Always attended with much care. Staff took care of visiting family as well as the resident.
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Review from Margaret H (Wife of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Riverswary from hospital and immediately we were made welcome and taken care of at a very safe and difficult time. The staff are so friendly, caring and helpful.
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Review from Jon F (Son of Resident) published on 27 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Riversway Care Home is very well run. The staff are highly skilled, caring, empathic and committed to the highest of levels of care. There is a very positive team culture and an emphasis on maintaining residents quality of life through activities or through simple one to one personal relations. My mother
was very happy there, saying "They can't do enough for you".
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Review from Arthur B (Son of Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was made very welcome by all the staff although he was only there for six weeks before he died and was treated with dignity in his final weeks. All the staff were very helpful and friendly. Nothing was too much trouble. A very clean and professionally run home. I would recommend this home
to anyone in my fathers position as they could not do enough to help.
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Current Review Score: 9.6 (9.582)

Overview of Review Score

The Review Score of 9.6 (9.582) out of 10 for Riversway Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.582 for Riversway Nursing Home is calculated as follows: ( (124 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 177 Ratings = 4.582
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riversway Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (27)

Meet the Team (0)

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