Clarence Park

7/9 Clarence Road North, Weston-super-Mare BS23 4AT

Clarence Park Nursing Home is conveniently located near to Weston-super-Mare's famous seafront. The home was extensively refurbished throughout and extended to include the Parkside Suite in 2004. Clarence Park is registered to care for 42 older people with nursing needs. The care team and registered nurses provide care 24 hours a day to assist and meet individual needs, with patience, kindness and understanding.

The property overlooks the lawns, flower beds and mature trees in much loved park from which it takes its name. Residents at the home can keep active and involved with the program of informal and organised events provided by the activities co-ordinator. Professionals recognise the need for meaningful activities for people living with nursing needs. Activities are built into all areas of life in the home, helping to stimulate residents and promote self-esteem and a sense of well-being. The smiling faces in the home's popular newsletter "The Clarence Herald" are testament to the fun the residents have.

Group: Notaro Homes Ltd

Person in charge: Teresa Monk (Home Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Residents aged 50 years and over. Ages 41+.

Single Rooms: 37

Shared Rooms: 3

Rooms with ensuite WC: 25

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Clarence Park: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Clarence Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Clarence Park in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.411 for Clarence Park is calculated as follows: ( (51 Excellents x 5) + (50 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 107 Ratings = 4.411

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.581 Points relating to the number of positive Reviews for Clarence Park is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.6 Target = 0.581

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Clarence Park has a Review Score of 9 (8.992) from 9 Reviews


Average Ratings

  • Excellent
    4
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clarence Park?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clarence Park

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1

My mother is looked after very well, she is so loved by every member of the staff. There are quite a few who absolutely adore and love her. She gets so much attention from a lot of staff. They are always on the go and so busy, but will always make time to chat to Mum, give her a kiss and cuddle now and then. I have watched, and found that all members of staff and management really care for their residents. I am very happy that Mum is in the best care home in Weston in my eyes.

How likely would you be to recommend Clarence Park? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I feel Clarence Park care home provide fantastic care for my uncle. Activities lady is very good and really communicates well with my uncle. The management is good and always available if we want to talk. Management and staff are all very chatty and friendly.

How likely would you be to recommend Clarence Park? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

A folder of photographs of the residents has been produced to show the recent activities such as cake baking, animal afternoon, fish and chip day. This was a great idea as it kept me up to date with the activities Dad has participated in and although he had forgotten about them, seeing the pictures reminded him and he was then able to tell me about them.

How likely would you be to recommend Clarence Park? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Sharon Warren, Public Relations Manager at Clarence Park responded to this review on 07 Aug 2017:

Thank you so much for taking the time to write a lovely review of Clarence Park Nursing Home in Weston. It's wonderful to hear about the folder that enables you to see what activities are happening daily and what your father is participating in. I will be sure to pass on your comments to the staff within the home.

My wife has been cared for in the Clarence Park Home for nearly three years while she has declined with dementia. She was happy with the care that was given by the attention of the staff who she regarded as friends. It made her stay so much easier because she felt at home.

Recently she was taken very ill and went into hospital, she was kindly visited by some of the staff from Clarence Park which gave her a great deal of pleasure. A gesture that deserves them great credit. My wife has now returned to the home for palliative care but is back in her familiar surroundings and among friendly faces.

How likely would you be to recommend Clarence Park? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

Sharon Warren, Public Relations Manager at Clarence Park responded to this review on 17 Aug 2017:

May I take this opportunity to thank you so much for taking the time to write such a lovely review of Clarence Park. It's wonderful to hear how your wife enjoys living at the home, and hearing about the friends she has made whilst living there. I think it's important for people to be reminded that moving into a care home can mean so much more than people often first think and strong friendships are often made and enjoyed.
I will be sure to thank the staff and share with them your lovely comments. Once again, thank you so much.

Clarence Park is a development of a large traditional house affording a variety of communal lounges with modern individual rooms for the residents. Carers and nursing staff are always in attendance ready to respond to needs or situations with humour, patience and loving concern. Residents are known and are treated as individuals. It is reassuring to me that my wife is in their care.

How likely would you be to recommend Clarence Park? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.5 out of 5

Sharon Warren, Public Relations Manager at Clarence Park responded to this review on 28 Jun 2017:

Thank you so much for kindly taking the time to write such a lovely review of Clarence Park. The staff will be thrilled to receive such wonderful comments and I will be sure to share this with them all. On behalf of Notaro Homes, thank you once again.

I selected this care home after examining 7 others and I am glad I did. My wife has incurable cancer and is very well cared for. The staff are dedicated and competent they are all motivated and well managed. The general management of the house is excellent. I have no complaints.

How likely would you be to recommend Clarence Park? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Sharon Warren, PR Manager at Clarence Park responded to this review on 08 Sep 2016:

Dear Mr Thomson, on behalf of Clarence Park and N. Notaro Homes, thank you for taking the time to write a review. It's always lovely to hear from relatives that their loved ones are happy and being well cared for. I will be sure to share your review with the relevant staff, best wishes

Very pleased with the care my mother received at Clarence Park. Their overall attitude was one of kindness and compassion. Any personal needs seemed to be dealt with promptly and with kindness. They are very good at dealing with the whole family and we were always kept informed of any developments, no matter what time of day or night it was. The home itself is very light and airy and is situated in a very good position, being right opposite Clarence Park and the seafront.

How likely would you be to recommend Clarence Park? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My mother is 104 years old and ahs been residing in Clarence Park care home for nearly six years. The home is always kept spotlessly clean, with no unpleasant urine smell, as is often the case with some care homes. My family and I have always found the staff to be very pleasant and helpful, and treat my mother with caring, kindness and respect, attending to all her needs. Since my mother has lived at Clarence Park Care Home she has been happy and contented.

How likely would you be to recommend Clarence Park? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

My mother has been a resident for six years, having originally entered care voluntarily rather than from necessity. Both she and her family have been very pleased with the facilities at the home and the attentive and caring staff.

How likely would you be to recommend Clarence Park? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Submit a Review for Clarence Park

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Clarence Park

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Clarence Park