Clarence Park

7/9 Clarence Road North, Weston-super-Mare BS23 4AT
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9.4 45 Reviews
  • Clarence Park, Weston-super-Mare
This high-quality care home in Weston-super-Mare provides a range of services, including residential care, nursing care, palliative care, and respite care.

The skilled and dedicated team delivers bespoke, person-centred support to every resident.

With a nursing team available 24 hours a day, families can have complete peace of mind knowing their loved ones receive round-the-clock care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Teresa Monk (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Residents aged 50 years and over
  • Ages 41+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Visiting

  • N/A

Parking

  • Off street parking

Clarence Park Reviews (45)

Total of 45, showing 1-20
9.4

Clarence Park has a Review Score of 9.4 (9.353) out of 10, based on 16 reviews in the last 2 years. Over all time Clarence Park has 45 reviews.

Overall Experience

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  • 3
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Date Published

45
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Review from P S (Friend of Resident) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend likes living here and the company of the other residents is nice for him to have. Friendship and company can be difficult in your 80's and the people are so friendly and chatty. Best place for my friend to be at this age.

Reply from Teresa Monk, Manager at Clarence Park

Thank you for taking the time to share your feedback. We're delighted to hear that you're happy with the care and support your friend has received and that you feel he is settling in well. Your satisfaction is very important to us, and we will continue to ensure you receive the assistance you need. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review from A T (Friend of Resident) published on 29 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home regularly to see my friend, and it is always a pleasure to visit. The manager is always around and there is always a celebration. The home is always clean and presented nicely.
I would recommend this home to every friend.

Reply from Teresa Monk, Manager at Clarence Park

Thank you for taking the time to write this review. It is lovely to hear that you enjoy visiting our home and find it clean and presentable. We believe in creating a warm, welcoming environment for both residents and their families, so. Thank you again for your review. We'll continue to maintain our high standards of care and comfort.

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Review from Paul B (Son of Resident) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here just over a week
Early impressions are great.
He is settled in well

Reply from Teresa Monk, Manager at Clarence Park

Thank you for taking the time to share your feedback. We're delighted to hear that you're happy with the care and support your father has received and that you feel he is settling in well.Your satisfaction is very important to us, and we will continue to ensure you receive the assistance you need. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review from Beth G (Relative of Resident) published on 12 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic team, great management and an overall wonderful experience.
Thank you!!

Reply from Teresa Monk, Manager at Clarence Park

Thank you for taking the time to share your feedback. We're delighted to hear that you had a wonderful experience during your stay at Clarence Park. I will feedback to the team that you thought they were fantastic its great for them to receive such high praise. Your satisfaction is very important to us, and we will continue to ensure you receive the assistance you need. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review from Susan C (Wife of Resident) published on 7 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the care and care home is very nice also the staff are very nice and very polite.

Reply from Teresa Monk, Manager at Clarence Park

Thank you for taking the time to share your feedback. We're delighted to hear that you're happy with the care and support your relative has been receiving at clarence park. Your satisfaction is very important to us, and we will continue to ensure you receive the assistance you need. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review from S F (Friend of Resident) published on 7 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very obliging and courteous.

Reply from Teresa Monk, Manager at Clarence Park

Thank you for taking the time to share your feedback. We're delighted to hear that you feel all staff are obliging and courteous, our service provision and public relations are important to us. Your satisfaction is very important to us, and we will continue to ensure you receive the assistance you need. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review from A S (Relative of Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and caring towards residents and family.

Reply from Teresa Monk, Manager at Clarence Park

thank you for taking the time to share your feedback. We're delighted to hear that you're happy with the care and support your family member receives and that you our staff and management are friendly and caring. Your satisfaction is very important to us, and we will continue to ensure you receive the assistance you need. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review from T C (Son of Resident) published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum feels very at home here at Clarence Park. The staff on the whole are very kind and patient with her. Moving her too the room with a view to the park has really helped her cognition and well being. The home itself is quite tired and shabby but the staff have lots of love.
Manager and assistant manager
very approachable and nursing staff always really to answer questions most helpfully.

Reply from Teresa Monk, Manager at Clarence Park

Thank you for taking the time to share your feedback. We're delighted to hear that you're happy with the care and support you receive and that you feel comfortable speaking openly with our staff and management. It's great to know that mum is enjoying her new room and you feel it has improved her wellbeing. Your satisfaction is very important to us, and we will continue to ensure you receive the assistance you need. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review from A B (Wife of Resident) published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident for 2 comfortable years until his death on 28/02/25. Of particular note was marking his birthday with the manager and staff together with cake and candles. Thank you all for taking care of him.

Reply from Teresa Monk, Manager at Clarence Park

: Thank you for taking the time to share your feedback. We're delighted to hear that you're were happy with the care and support your husband received and that you felt comfortable speaking openly with our staff and management. It's great to know that you enjoyed the birthday celebrations as we love to be involved with all personal celebrations. We look forward to seeing you again on our celebration day.

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Review from John B (Brother-in-law of Resident) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Situations and incidents given by resident 3 weeks waiting for a shower - even when requested. Waited will 6.00pm for lunch - even when requested. Delay with teatime meals. Caught/saw temp carer moving his electric wheelchair - hit door and radiator. Requested sandwich prior to hospital visit - did
not receive it. He does say that the nursing and carers are helpful and friendly.

Reply from Pip Harris, Marketing Manager at Clarence Park

Thank you for taking the time to share your feedback. We're very sorry to hear about the experience you & your brother-in-law had at Clarence Park Nursing Home. We understand the home manager has discussed your concerns in more detail. Please be assured that residents' comfort, dignity, & wellbeing are always top priorities, & we're committed to addressing any concerns promptly & thoroughly. Our understanding is that the concerns have been addressed & that both you & your brother-in-law are happy with the care he is receiving. While we regret if there were any aspects that didn't fully meet expectations, we're very pleased to hear he is now content & well supported. We also appreciate your kind words about our staff, we're glad to know their friendliness & helpfulness made a positive impression. Thank you again for your feedback. We value all comments that help us continue to provide the highest standard of care. If you have any further questions, please don't hesitate to get in touch.

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Review from Yulia T (Wife of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank enough the manager and the team for their work they do for residents and their families. The manager cares so much about the place and the residents that she makes sure that she is always available. Her communication skills are amazing, she doesn't make people wait and she goes beyond and
above to resolve the issues if there are any. Her team has been supporting my husband with his needs for almost two years and I know he is in good hands and well looked after.
Thank you.

Reply from Teresa Monk, Manager at Clarence Park

Thank you for taking the time to share your feedback. We're delighted to hear that you're happy with the care and support you receive and that you feel comfortable speaking openly with our staff and management. It's great to know that you're enjoying most of the food and drink, and that your room is meeting your needs. Your satisfaction is very important to us, and we will continue to ensure you receive the assistance you need. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review from Karen C (Daughter of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was very happy at Clarence Park his keyworker and all staff members looked after him in a very caring and dignified manner. The two years he spent at Clarence Park he enjoyed - particularly the food! Often told me he had 4 meals a day! We knew he was happy, comfortable and well liked by all staff.
Couldn't have asked for a better care setting.

Reply from Teresa Monk, Manager at Clarence Park

Thank you for taking the time to share your feedback. We're delighted to hear that you're happy with the care and support you receive and that you feel comfortable speaking openly with our staff and management. It's great to know that you're enjoying most of the food and drink, and that your room is meeting your needs. Your satisfaction is very important to us, and we will continue to ensure you receive the assistance you need. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review from Dawn D (Sister of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I witnessed the stressful situation the manager was put in by the NHS Channels that she has to go through to get a resident medical help.
My brother has a terminal illness.
The doctor was called around 9.30 am .After waiting for the doctor for a few hours we were told that the surgery is at
capacity!!! Advised to call 111. Which was done around 2.30 .
My brother was moved from his room so that she could keep a watchful eye , in case he went unconscious.
At around 5 ish the 111 doctor telephoned, we were asked to be present so we could also talk to the doctor. We took in turns speaking.
I explained that my brother's condition, encephalopathy was showing all the signs of him needing urgent care. This doctor appeared not to listen to my concerns let alone that of the very experienced nursing home manager. I've escalated the paramedic request.
My brother was admitted to hospital at 9pm.
The mananger and staff were amazing.
All this and caring for everyone else.

Reply from Teresa Monk, Manager at Clarence Park

Thank you for talking the time to give us your feedback especially in what a was such a difficult time. We are so glad that you felt we did our vey best to support you and your brother and that all the staff were amazing. We look forward to continuing our positive relationship with your brother and your self.

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Review from Malcolm S (Resident) assisted by family/friend published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quite happy with care and support. The majority of staff and management good. Able to speak openly and get a response. Most of the food and drink is good. Sadly staff need to feed me - no problem. My room is well suited for my needs.

Reply from Pip Harris, Marketing Manager at Clarence Park

Thank you for taking the time to share your feedback. We're delighted to hear that you're happy with the care and support you receive and that you feel comfortable speaking openly with our staff and management. It's great to know that you're enjoying most of the food and drink, and that your room is meeting your needs. Your satisfaction is very important to us, and we will continue to ensure you receive the assistance you need. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review from H T (Sister of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and spacious communal areas. Pleased we were able to visit as and when we pleased.

Reply from Pip Harris, Marketing Manager at Clarence Park

Thank you for taking the time to write this review. It is lovely to hear that you found our staff to be caring and that you appreciated the spacious communal areas. We believe in creating a warm, welcoming environment for both residents and their families, so we're glad that our flexible visiting hours allowed you to spend time with your loved one. Thank you again for your review, we'll continue to maintain our high standards of care and comfort.

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Review from Margaret H (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum received a good standard of care during her 12-day stay.
We would use it again in the future should the need arise.

Reply from Teresa Monk, Manager at Clarence Park

Thank you for your kind comments about Clarence Park. We are happy to hear you are pleased with the overall care and attention that your mother received and that you would return to stay with us again. Kind regards.

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Review from Patricia B (Respite Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After two hectic weeks in the hospital with moves to different wards, the warm welcome I received as I entered your home for a period of respite care before returning to my flat, gave me such a reassuring feeling. Everyone made me feel welcome and they were ready to help, and monitor my health and all
my needs. Knowing there was 24-hour care and excellent response when using the call bell, was so important and appreciated. Well done to Clarence Park - you are much needed and thank you from a grateful guest.

Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park

Thank you so much for your positive review of Clarence Park. We are very happy that you enjoyed your stay.

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Review from S W (Wife of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated with excellent care. Great support from all staff. Management is very supportive and kind.

Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park

Thank you so much for your positive review. We are very happy you are pleased with the way your husband was treated at Clarence Park.

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Review from Victor C (Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care but would like more staff about as sometimes it seems 'short'.

Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park

Thank you Victor for your review, we are pleased you are happy with the care provided at Clarence Park. As you know, staffing and recruitment are hard currently across the country. We always endeavour to have safe numbers of staff on duty.
Kind regards,
Caroline.

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Review from W L (Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, lovely staff, good food etc.

Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park

Thank you for your review of Clarence Park. We are very pleased that you are happy with the home, the staff and the food provided.
Kind regards,
Caroline.

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Current Review Score: 9.4 (9.353)

Overview of Review Score

The Review Score of 9.4 (9.353) out of 10 for Clarence Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.353 for Clarence Park is calculated as follows: ( (95 Excellents x 5) + (68 Goods x 4) + (26 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 190 Ratings = 4.353

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clarence Park is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Teresa

Teresa Monk

Job Title: Care Home Manager

Joined: 2010

Teresa was born in Rainham Essex and started her nursing carer at the age of 14, volunteering at Saint George’s hospital in Hornchurch. In 1986 Teresa moved to the West Country with her family and continued working in various care homes and progressing through her career. This has included working for Notaro homes in previous years. For the past twenty years, Teresa has been nursing and managing an acute medical area. This involved working closely with a wide range of multidisciplinary teams to ensure delivery of care to a high standard.
Most recently Teresa has moved her mother down to the southwest and has reviewed her working career and felt returning to Notaro homes would provide her with the opportunity to provide the high standard of care that she believes should be available to everyone. Teresa believes in working closely with residents, their families and friends and her team members to achieve a warm, friendly and homely place to live and work at Clarence Park Care Home Weston Super Mare. Teresa has a strong family grounding and enjoys spending time with her family and quality time with her seven, soon to be eight grandchildren. Teresa enjoys DIY and taking care of her dog, tortoise and fish and hates shopping so loves the internet.
If you would like to contact Teresa, Please call the home.

Frequently Asked Questions about Clarence Park

What types of Care is Clarence Park registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Clarence Park have?

There are 37 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Clarence Park?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Clarence Park to the centre of Weston-super-Mare?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Clarence Park to verify any information. View our terms and conditions. Clarence Park has an Enhanced Service - more info.