Clarence Park

7/9 Clarence Road North, Weston-super-Mare BS23 4AT
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9.4 45 Reviews
  • Clarence Park, Weston-super-Mare
This high-quality care home in Weston-super-Mare provides a range of services, including residential care, nursing care, palliative care, and respite care.

The skilled and dedicated team delivers bespoke, person-centred support to every resident.

With a nursing team available 24 hours a day, families can have complete peace of mind knowing their loved ones receive round-the-clock care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Teresa Monk (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Residents aged 50 years and over
  • Ages 41+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Visiting

  • N/A

Parking

  • Off street parking

Clarence Park Reviews (45)

Total of 45, showing 21-40
9.4

Clarence Park has a Review Score of 9.4 (9.353) out of 10, based on 16 reviews in the last 2 years. Over all time Clarence Park has 45 reviews.

Overall Experience

  • 22
  • 20
  • 3
  • 0
  • 0

Date Published

45
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29

Review from T E (Friend of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, friendly staff and very helpful with any problems you may have.

Reply from Leila Sharkey, Operations Manager at Clarence Park

Thank you for your review, it's lovely to hear that everyone is so welcoming and friendly.

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Review from A C (Son of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed from day one - in particular at the speed in which my mother was able to be admitted, initially for emergency respite care, but now probably as a permanent resident. All carers, nurses and management are very kind and considerate, of those I have met, and seem to try and build a rapport
with my mother.

Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park

Dear A C,
Thank you so much for your kind words. We are very happy you are pleased with the care your mother receives at Clarence Park.
Kind regards,
Caroline.

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Review from Joan F (Daughter-in-law of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff patient, kind, understanding, lovely with residents.

Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park

Thank you for your review; we are happy that you are happy with the care at Clarence Park and that the staff are kind and patient.

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Review from J M (Relative of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1. Understaffed, particularly at night.
2. Manager making exceptional efforts despite current staff/Covid problems.
3. Day staff compassionate and caring.
4. Comfortable surroundings.

Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park

Thank you for your review. Staffing is very difficult currently which is nationwide. It has been difficult to cover even with an agency when people go off sick without notice. We are able to work safely with two care staff and one nurse currently with the bed vacancies we have.

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Review from Robert P (Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a safe environment and care staff keep an eye on user.
Laundry services are good and the cleaners keep it spick and span.

Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park

Thank you for your review, its pleasing to know you are satisfied with the care and support and the laundry services.

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Review from Tommy R (Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I get here, and most of the staff are okay. I can ask for anything, want any time night or day with no problem.

Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park

Dear Tommy, thank you so much for your review. We are so happy you are happy at Clarence Park.

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Review from Shayne K (Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarence Park is a very friendly and kind place to stay. The staff are very nice and pleasant. Food is nice. We have trips out and play bingo, darts and dancing.

Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park

Dear Shayne, thank you for your kind words and your review of Clarence Park. We are happy that you enjoy living there, and we are happy you are living with us.

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Review from Richard S (Friend of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been the best I have encountered. It's always friendly, lots of activities for the residents to do such as quizzes, singing, word search, the list goes on. The staff are extremely friendly, I visit very often and he is always ready and he is clean, washed and shaven. The food is also very
good with bowls of fresh fruit for the residents. The manager is also exceptionally caring and always there to help and leads a great team. Very impressed.

Reply from Pip Harris, Marketing Manager at Clarence Park

Thank you so much for taking the time to write this wonderful review about the high standard of care your friend has received at Clarence Park. I will ensure that the manager and the staff team are aware of it as I'm sure they'll be delighted to hear your kind words. Take care, Pip.

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Review from M E (Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am happy here.

Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park

Dear Maureen.
We are very pleased you are happy at Clarence Park. Thank you for your review.
Best wishes
Caroline Walton, Quality and Compliance Manager for N Notaro Homes Ltd.

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Review from David S (Husband of Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During these trying times, the home has done very well in maintaining my wife's health and managing to keep the home free of Covid-19.

Reply from Caroline Walton, Quality & Compliance Manager at Clarence Park

Dear David, thank you for your very positive review. It is always lovely to receive positive news. We are so pleased your wife is being kept safe and protected at Clarence Park. Kind regards.

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Review from A P (Son of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very helpful and understanding they always went out of their way to arrange for me to see my dad in these very hard times with the Covid-19.
I would recommend Clarence Park care home for peace of mind knowing your loved one is receiving great care.

Reply from Immacolata Jacobs, Media Marketing at Clarence Park

We really appreciate the time you have taken to complete this wonderful review. Our staff take great care and respect when providing support for all our residents and their loved ones. And we are particularly proud of the incredible work they do each and every day while we work through COVID-19. I will personally ensure all the team at Clarence Park are aware of your positive feedback. Kind regards

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Review from Jacqui C (Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very cheery, helpful, and told me to get my possessions into the home as I was going to stay permanently. I was taken into hospital five days ago. A health care assistant came to my bedside to tell me that Clarence Park care home did not want me back. I was gobsmacked, phoned the home
to be told the manager would ring me yesterday. Still waiting, she was very happy when I made the staff 80 headbands to help with their masks, about 8 adult bibs. I hope they just throw these away, thank god I haven't sold my home otherwise I would be sleeping rough on the prom without my oxygen needs.

Reply from Teresa Monk, Manager at Clarence Park

We are very saddened to see that the reviewer has raised concerns into her time at Clarence Park and can only apologise for the way she is feeling. We feel, as a home, that we treated the reviewer as an individual enabling her to live the life she loved doing crafts and making her living accommodation personalised to her needs. Due to unforeseen exceptional circumstances, we were no longer able to meet the needs of the reviewer. The decision made was a difficult one to make but all notifications and communication lines were followed appropriately. We are very grateful for all the headbands that were made and given in good faith. We have continued to support the reviewer whilst she has been in hospital by safely storing all her personal belongings and property until such a time a new placement can be found. We wish the reviewer the very best and hope she will be very happy in her new home.

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Review from M M (Husband of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly atmosphere and I was with my wife when she passed away.

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Review from R W (Wife of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff.
Can wait a while outside at weekends - a porch would be good and prevent a very wet arrival.

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Review from Anthony K (Husband of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly and not the usual appearance of the average care home. The building is bright, spacious and looks newly decorated. The staff work hard in whatever their jobs, in a friendly way for the needs of residents.

Reply from Immacolata Jacobs, Media Marketing at Clarence Park

Thank you very much for taking the time to write a lovely review of Clarence Park. It is so nice to read your positive comments on the care and support received by your loved one. I will be sure to pass on your kind words to all the team. All the best.

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Review from H A (Partner of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found management and staff extremely professional and caring, always paying attention to patients needs.
They are 100% at this home and makes one feel very relieved and happy to know they are in such capable hands. They are always doing social things to make people happy and I have watched
how much it helps.

Reply from Immacolata Jacobs, Media Marketing at Clarence Park

Thank you for taking the time to write a lovely review of Clarence Park. It is so nice to read your positive comments on the care and support received by your loved one. I shall be sure to share your review with all the team at Clarence Park. All the best.

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Review from Tracey W (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after very well, she is so loved by every member of the staff. There are quite a few who absolutely adore and love her. She gets so much attention from a lot of staff. They are always on the go and so busy, but will always make time to chat to Mum, give her a kiss and cuddle now
and then. I have watched, and found that all members of staff and management really care for their residents. I am very happy that Mum is in the best care home in Weston in my eyes.

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Review from K P (Niece of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel Clarence Park care home provide fantastic care for my uncle. Activities lady is very good and really communicates well with my uncle. The management is good and always available if we want to talk. Management and staff are all very chatty and friendly.

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Review from M A (Husband of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been cared for in the Clarence Park Home for nearly three years while she has declined with dementia. She was happy with the care that was given by the attention of the staff who she regarded as friends. It made her stay so much easier because she felt at home.


Recently she was taken

very ill and went into hospital, she was kindly visited by some of the staff from Clarence Park which gave her a great deal of pleasure. A gesture that deserves them great credit. My wife has now returned to the home for palliative care but is back in her familiar surroundings and among friendly faces.

Reply from Sharon Warren, Public Relations Manager at Clarence Park

May I take this opportunity to thank you so much for taking the time to write such a lovely review of Clarence Park. It's wonderful to hear how your wife enjoys living at the home, and hearing about the friends she has made whilst living there. I think it's important for people to be reminded that moving into a care home can mean so much more than people often first think and strong friendships are often made and enjoyed.
I will be sure to thank the staff and share with them your lovely comments. Once again, thank you so much.

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Review from Sue B (Daughter of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A folder of photographs of the residents has been produced to show the recent activities such as cake baking, animal afternoon, fish and chip day. This was a great idea as it kept me up to date with the activities Dad has participated in and although he had forgotten about them, seeing the pictures
reminded him and he was then able to tell me about them.

Reply from Sharon Warren, Public Relations Manager at Clarence Park

Thank you so much for taking the time to write a lovely review of Clarence Park Nursing Home in Weston. It's wonderful to hear about the folder that enables you to see what activities are happening daily and what your father is participating in. I will be sure to pass on your comments to the staff within the home.

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Current Review Score: 9.4 (9.353)

Overview of Review Score

The Review Score of 9.4 (9.353) out of 10 for Clarence Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.353 for Clarence Park is calculated as follows: ( (95 Excellents x 5) + (68 Goods x 4) + (26 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 190 Ratings = 4.353

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clarence Park is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Teresa

Teresa Monk

Job Title: Care Home Manager

Joined: 2010

Teresa was born in Rainham Essex and started her nursing carer at the age of 14, volunteering at Saint George’s hospital in Hornchurch. In 1986 Teresa moved to the West Country with her family and continued working in various care homes and progressing through her career. This has included working for Notaro homes in previous years. For the past twenty years, Teresa has been nursing and managing an acute medical area. This involved working closely with a wide range of multidisciplinary teams to ensure delivery of care to a high standard.
Most recently Teresa has moved her mother down to the southwest and has reviewed her working career and felt returning to Notaro homes would provide her with the opportunity to provide the high standard of care that she believes should be available to everyone. Teresa believes in working closely with residents, their families and friends and her team members to achieve a warm, friendly and homely place to live and work at Clarence Park Care Home Weston Super Mare. Teresa has a strong family grounding and enjoys spending time with her family and quality time with her seven, soon to be eight grandchildren. Teresa enjoys DIY and taking care of her dog, tortoise and fish and hates shopping so loves the internet.
If you would like to contact Teresa, Please call the home.

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