Sycamore Lodge

The staff go above and beyond their duty. Thanks, everyone!

My Mum has been in Sycamore Lodge since July, she has settled in very well and says that she is happy. The staff make time for Mum, and she joins in with the activities. There are no problems with calling to find out how Mum is and talking to Mum on the phone. During these difficult times with covid 19, we were able to have visits and kept within the 2-meter distance. I am very happy to know that Mum is being well looked after and is being kept safe.

COVID has been horrid for us all, but more so for the wonderful staff of Sycamore House, who at these difficult times have still managed to keep us in touch by video call every week without fail. Thank you all so much.

An extremely enjoyable Valentine's celebration meal. Relatives could take down their partner to participate in an evening meal. The room was delightfully decorated and the atmosphere joyful. An excellent 3-course meal provided by the chef and good support form the carers. A real highlight of the year.

My husband who suffers with dementia is very well cared for in a loving and professional nursing home. Good care in constant provided by staff who listen to both residents and family needs.

Management and activities staff put a lot of effort into making a special evening event for couples on Valentines Day. Dining room decorated with balloons and roses, candles and chocolates. The chef excelled with a delicious three-course meal and only for a cost of £5. It gave me an opportunity to share a special time with my husband.

My father was receiving end of life care at Sycamore Lodge due to being diagnosed with terminal cancer. He spent nearly 2 weeks at Sycamore Lodge. We as a family couldn't ask for anything more. Staff were kind, caring and professional and met my dad's needs when asked by himself and us as a family. We sat with him from 8 am-11 pm every day and even saw the New Year in with him. Staff were more than happy with this even allowing dogs to visit.

My Dad has recently moved to residential dementia from the ground floor. We were pleased with the transition, particularly in how the staff have related to my Dad and his needs. He has settled really well and appreciates the staff for the care and attention they have given my Dad.

I really haven't got a bad word to say about Sycamore Lodge, and I strongly recommend the home as a great place for those who need it.

The staff go out of their way to make my husband happy. He has a really good relationship with the carers but three in particular. I'm so grateful for everything they do. The care home is always clean and tidy. Lots of activities to do for residents.

The only problem I have is keeping track of my wife's personal needs (clothing - bathroom requirements).

I see my husband almost every day so I see the day to day running of Sycamore Lodge. In my view, it runs very well. The activities are very good and fun for the residents. The residents are well looked after and the carers are always on hand for their needs. I see the management staff always interacting with residents also I must mention the food is excellent.

Bye and large I am happy where my wife is. As I have not met any of the night staff I cannot comment on nights. 95% of the day staff I feel do their hardest in a demanding job. As they are moved around different areas, sometimes daily, it might account for days that my wife seems more stressed than others.

My father was recently diagnosed with Dementia. After a refusal with another home, Sycamore Lodge agreed to support the transfer of Dad from hospital to them.

I can only speak very well of the care that my Dad has received. Dad was quite aggressive when he arrived but they made sure that the relevant support was in place in helping him settle with lots of patience and kindness. I called every day and liaised with Sycamore Lodge as to when would be best to visit and for an update on him and I have never felt that my phone call is inconvenient or a nuisance.

In this world of Dementia there are something no rules to behaviour and whilst sometimes this is out of character for people who have this, I have never been made to feel embarrassed for this.

Most importantly for me, the home is always providing stimulation and company for my Dad. He does have his moments but he is still my Dad and I feel safe in the knowledge that he is being well looked after. Thank you

Excellent home with very caring staff.

My Dad who has suffered with Fronto Temporal Dementia for several years began coming to Sycamore Lodge for periods of respite care. In January 2018, due to the decline in his condition, he became a permanent resident.

It is a very tough period when trying to get used to a relative going into permanent care, and I can only praise the support that they and the team have given my Mum and myself during this time, and the continued excellent care they provide for my Dad. 95% of the time we visit unannounced and he is virtually always, dressed, having been shaved and showered. He seems happy, content and relaxed, having not shown any major decline further since January 2018. It must be one of the most challenging roles in the world, but I have only witnessed all the staff displaying compassion, care, warmth and patience.

I can only praise Sycamore Lodge and especially the kind care and attention they showed him today on his 83rd Birthday..

Well done to everyone and thank you....

My husband came to The Granary in August 2017 due to his Dementia that had become very difficult to cope with. The care and support that he and l have received is second to none. The staff are so caring and nothing is too much trouble. They always keep me informed of any problems that might arise and l can always contact them knowing l will always get any support and help. All the staff show great kindness and patience towards everyone. I visit the home at different times and have never found any problems regarding any care issues.

I would recommend this care home to anyone who finds themselves in this difficult situation of having to put a loved one into care.

The overall standard of the home is good. Very friendly atmosphere, good standard of nursing care with a professional approach. Care support is also good. Recruitment of support staff and maintenance of continuity is a bit of a problem (but universal). Good efforts made by the activities team.

We can not fault the care and compassion shown to mum during her six months at The Granary. It is not easy to make the decision that full-time residential care is needed for your mum, but The Granary helped mum settle. The staff are outstanding, spending time to get to know mum, her likes, dislikes and how to settle her if agitated. What stands out is their care for Mum especially at the end of her life, ensuring she was comfortable. Mum needed soft food and meals to suit her need were always provided. A sincere thank you to all staff for all your tender loving care and support.

I have been visiting the resident for 4 months. In that time all the staff have been friendly, helpful and pleasant.