Silver Trees

10 Brockway, Nailsea, Bristol BS48 1BZ
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9.6 84 Reviews
  • Silver Trees, Bristol
Silver Trees is a luxury 62-bed home set in the sweeping landscape of Somerset. Featuring two dining rooms and four lounges, the home offers a tranquil setting for residents in receipt of residential, nursing and respite care. There are 75 staff members, including a dedicated activities coordinator.

The countryside home boasts a secure garden where residents can enjoy the peaceful countryside in a safe environment. The home sits adjacent to an array of shops and has excellent transport links nearby.

As well as providing high-quality, person-centred care, Silver Trees also places high value on residents’ wellbeing, offering an in-house salon for them to relax and be pampered. There’s also free Wi-Fi access for all.

Residents can also take part in the excellent activities on offer, and there are plenty of opportunities for exciting excursions and trips.

Silver Trees offers outstanding care for its residents. As well as the staff undertaking industry-leading training to help them deliver the very best care, the home also offers virtual dementia training for friends, family and stakeholders. They can join the staff to gain an understanding of how to care for someone with dementia, ensuring that all care is consistent, accurate and delivered with compassion.

Silver Trees uses person-centred software to create digital, bespoke care plans that can be updated in real-time to ensure accuracy and quality, allowing staff to spend more quality time with the residents. They also use innovative technology to manage medication in partnership with Lloyds pharmacy.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 62 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Alina Tarba (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)

Silver Trees Reviews (84)

Total of 84, showing 81-84
9.6

Silver Trees has a Review Score of 9.6 (9.588) out of 10, based on 27 reviews in the last 2 years. Over all time Silver Trees has 84 reviews.

Overall Experience

  • 55
  • 25
  • 4
  • 0
  • 0

Date Published

84
6
16
27
57

Review from Therese M (Niece of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was bowled over of how well my uncle was cared for! It was fabulous!

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Treated with Dignity

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Review from Marion R (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived in the care home for nearly five years. Her room was of a good quality and was kept clean and generally tidy over the last few months the care home seems to have had a more settled staff who seem genuinely friendly and caring and did their best to keep my mother happy and comfortable.
The quality of nursing care was also excellent. Out main issues were minor: TV being left on but facing away, TV tuned to pop music, newspaper left out of sight/reach. This may possibly be due to temporary/weekend staff rather than the regular carers? The general administration seems poor: the office is frequently unmanned and telephones unanswered. I am also concerned at the number of people who know the door entry code. (myself included). Practically this is useful but a security concern.

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Review from Peter K (Son of Resident) published on 2 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother went into Silver Trees for the first time in April 2016 for a week's respite care to give us an opportunity to take a short holiday. She was apprehensive. I found the staff, without exception, to be friendly, caring, helpful and flexible. My mother was reassured and well looked
after, despite not being an easy patient. We would be happy to repeat the experience.

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Review from Martin S (Son of Resident) published on 12 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident at Silver Trees for the last three years after breaking both hips and becoming immobile. Staff extremely accommodating and always obliging. Home exceptionally well kept, clean and fresh. Visitors welcome at all times! Home well designed with multiple lounges and open areas.

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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Silver Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Silver Trees is calculated as follows: ( (209 Excellents x 5) + (87 Goods x 4) + (22 Satisfactorys x 3) ) ÷ 318 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silver Trees is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 13 Jul 2025

From 2nd August 2025 we open the doors to our new Day Service (Activities & Wellbeing Hub) here at Silver Trees Care Home. Monday to Friday - 10am-2pm. If you are interested or know someone that would benefit from our service please contact us. It costs £52.50 per day, inclusive of refreshments and a 2 course cooked meal from our menu.

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Awards / Recognitions (0)

Meet the Team (1)

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Alina Tarba

Job Title: Registered home manager

Alina has an NVQ Level 5 in Health and Social Care, and qualified as an RGN in 2015. She started in a junior nurse role, before becoming lead nurse, deputy manager and now home manager. Prior to this, Alina also worked as a care assistant and senior care assistant, gaining essential skills, knowledge and experience in all aspects of the home.


Alina adopts a safe and dignified approach to her delivery of care, ensuring the health, happiness and wellbeing of each resident. She leads by example, developing effective teams and a positive working environment, which is essential for both the team and the clients.


She finds Handsale an extremely supportive and rewarding company to work for, who put the safety of both the residents and staff above all else.


Alina said, “I always remind my team of the importance of this quote: ‘Our residents do not live in our workplace, we work in their home.’”

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