Silver Trees

10 Brockway, Nailsea, Bristol BS48 1BZ
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9.6 81 Reviews
  • Silver Trees, Bristol
Silver Trees is a luxury 62-bed home set in the sweeping landscape of Somerset. Featuring two dining rooms and four lounges, the home offers a tranquil setting for residents in receipt of residential, nursing and respite care. There are 75 staff members, including a dedicated activities coordinator.

The countryside home boasts a secure garden where residents can enjoy the peaceful countryside in a safe environment. The home sits adjacent to an array of shops and has excellent transport links nearby.

As well as providing high-quality, person-centred care, Silver Trees also places high value on residents’ wellbeing, offering an in-house salon for them to relax and be pampered. There’s also free Wi-Fi access for all.

Residents can also take part in the excellent activities on offer, and there are plenty of opportunities for exciting excursions and trips.

Silver Trees offers outstanding care for its residents. As well as the staff undertaking industry-leading training to help them deliver the very best care, the home also offers virtual dementia training for friends, family and stakeholders. They can join the staff to gain an understanding of how to care for someone with dementia, ensuring that all care is consistent, accurate and delivered with compassion.

Silver Trees uses person-centred software to create digital, bespoke care plans that can be updated in real-time to ensure accuracy and quality, allowing staff to spend more quality time with the residents. They also use innovative technology to manage medication in partnership with Lloyds pharmacy.

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Care Provided by Silver Trees

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Alina Tarba (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Silver Trees

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Silver Trees Reviews (81)

Total of 81, showing 81-81
9.6

Silver Trees has a Review Score of 9.6 (9.611) out of 10, based on 28 reviews in the last 2 years. Over all time Silver Trees has 81 reviews.

Overall Experience

  • 52
  • 25
  • 4
  • 0
  • 0

Date Published

81
12
14
28
53

Review from Martin S (Son of Resident) published on 12 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident at Silver Trees for the last three years after breaking both hips and becoming immobile. Staff extremely accommodating and always obliging. Home exceptionally well kept, clean and fresh. Visitors welcome at all times! Home well designed with multiple lounges and open areas.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Silver Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Silver Trees is calculated as follows: ( (224 Excellents x 5) + (83 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 329 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silver Trees is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Alina Tarba

Job Title: Registered home manager

Alina has an NVQ Level 5 in Health and Social Care, and qualified as an RGN in 2015. She started in a junior nurse role, before becoming lead nurse, deputy manager and now home manager. Prior to this, Alina also worked as a care assistant and senior care assistant, gaining essential skills, knowledge and experience in all aspects of the home.


Alina adopts a safe and dignified approach to her delivery of care, ensuring the health, happiness and wellbeing of each resident. She leads by example, developing effective teams and a positive working environment, which is essential for both the team and the clients.


She finds Handsale an extremely supportive and rewarding company to work for, who put the safety of both the residents and staff above all else.


Alina said, “I always remind my team of the importance of this quote: ‘Our residents do not live in our workplace, we work in their home.’”