Silver Trees

Communication between her and doctors treating mum was good and we would certainly recommend Silver Trees.

Our mother had been at Silver Trees for almost a year when she passed away recently. Knowing that mum was being well cared for made a huge difference to our lives. There were highs and lows in terms of her failing health, but the team made the lows a lot brighter than they could have been. They were unfailingly kind and supportive and dealt with mum with genuine affection, making it as much a place of safety and care for us, as well as for mum. They almost felt like family.

Thank you.

Our family are very satisfied indeed with the standard of care my wife receives. The staff are naturally friendly and make quite a fuss of their charges ie. residents. When or if any mishap occurs, such as a fall, there is a prompt, efficient and professional response. We feel that my wife is in a very good situation indeed and for that we are very grateful.

The staff and care given to my dad over the past 11 weeks have been amazing. We could enjoy the good times with him.

Received very good care and attention.

The care my husband has received has been wonderful. It has taken my worries away.

I have been here for approx two years and find it very satisfactory. A few things like the absence of activities have been dealt with and we now have many arrangements. Family and friends may visit very often and take us out to local shops etc and when better weather comes we may go out for outings in S.W. Area, with staff.

I regret not moving into Silver Trees a few years ago.

I have lived here happily for nearly 6 years. The home is warm and comfortable so I sleep well. Help is available promptly whenever needed and staff are efficient, kind and friendly. The food is excellent in quality and variety. Our health needs are looked after well. A good selection of activities and games is organised and outings are run to a variety of interesting destinations.

Mother has received good care. The regular staff are caring and provide good feedback as to matters of concern to the family. It is obvious that the home's ethos is to make sure all the staff adopt the appropriate standards and when residents have problems everyone pulls together to seek a solution.

Silver Trees is a purpose-built care home, therefore, all rooms are basically the same, including toilet and basin, bed rise/recliner chair and bedroom furniture. The rooms are on two floors and doors are kept open except personal care, so staff can observe each resident regularly. Each resident has an alarm to press in an emergency. My mother has lived here for 2 years. The place is clean and tidy. Management is very approachable, friendly and helpful as are the carers. It is a very safe environment with a garden. Near to the local shops and activities for those who wish to take part.

Choosing a care home is a difficult and stressful task. Our instincts on visiting Silver Trees made this the choice for our frail, elderly Mum in her nineties, as it offers residential and nursing care on separate floors. It always looks very welcoming, very bright and always very fresh and clean. Initially, Mum was on the residential floor but is now on nursing, we find the staff, generally, in whatever capacity, from dining, laundry to nursing to be welcoming, caring and approachable. Mum always looks well cared for and enjoys her food.

Dad spent 6 months at Silver Trees. When he first came here, he was virtually bedridden as he had a very bad fall and could do nothing for himself. Wash, dress, go to the bathroom, eat just about everything. The staff here were so patient, considerate and compassionate with him. A hug when depressed, a reassuring rub in his back or arm when it was needed. He also enjoyed the food served here. Obviously, there were some dislikes but alternatives were offered if possible. Unfortunately, the rooms are a little on the small side but when dad was mobile, we made use of the lounge for visits. Overall I believe the care and good food here has now given dad back his independence enabling him to go back to his own home. Thank you all.

This communication did not happen and we were finally left with a situation of a dying parent who we did not know was so poorly.

My mum went into Silvertrees after 2 weeks in hospital, she was made very welcome and was always clean and well dressed. The staff were always efficient, polite and caring, not only to my mum, but her visitors as well. Sadly she was only there for 6 weeks, but I don't think she could have been in a better care home.

During his final hours we were treated with compassion and once again food and drink was provided to help us through a difficult time. All the staff who had helped to care for him personally offered their condolences which, we felt, were sincerely given.

She was very happy there and loved her room, the food and the staff. You could see the love and respect the staff had for their residents. They also were a huge support to the family when mum was in her last weeks the nursing care she received was exemplary, staff from the residential floor came in daily to see her and the level of support and love for family members was far beyond the call of duty.

The care and attention given to my mother while residing at this home was absolutely excellent. Mum had vascular dementia and had very little bowel and bladder control and also had no short-term memory so reluctantly I had to put Mum into a home. Thank God I found Silver Trees after going around a dozen or more within a 30-mile radius. Everybody who visited Mum (family, friends and neighbours) all commented positively on her care, the food she was given, her lovely room, the kind, considerate staff and the cleanliness of the home. The cook took special care when giving Mum a meal due to her illness and swallowing issues. Her own GP practice also visited Mum at Silver Trees from her practice - another benefit.

Finally Mum had End of Life care here after the hospital asked if Silver Trees would have Mum back for her last few days. The care and love they showed her was outstanding.

Kind lovely staff did everything they could to make mum comfortable and welcome. Amazing team of people.