Silver Trees

My mother has been at Silver Trees for six months, and the staff have been wonderful in getting her through the settling-in period. The home always feels vibrant, with plenty of staff on hand and the atmosphere is always cheerful, there is definitely a "can do" attitude. The management deals with any issues promptly and effectively, it gives me confidence that my mother is cared for in the best possible way, I don't think I could ask for more.

Dad moved into Silver Trees following the death of his wife in 2021. They had been married for 67 years and adjusting to life without her and going into care was difficult for Dad. The staff welcomed him and helped him to settle in. As well as day-to-day help, they would arrange patient transport and a member of staff to go with him to hospital visits, this was a great help. Dad could be challenging at times but he was treated with care and kindness by all at Silver Tees which he came to regard as his home until his death in September. Special thanks to the deputy manager who made such a difference to Dad and us as a family. Thank you.

My stepmother has been a resident at Silver Trees for around 6 months. She always said 'Never put me in a care home', but following a month in hospital and a month in respite care, she completely changed her mind! The management and staff are wonderful, they always have time for you. The carers are fantastic, thoughtful, caring, happy and on-hand to help at any time. I never thought I would see my step-mother socialising and joining in with activities, but with the amazing activities co-ordinator, encouraging everyone to join in, she is keen to sing along, play bingo, exercise and get active, she's really got her zest for life back! She's also managed to gain weight, eating in the dining area encourages good healthy eating and it's a lovely sociable time for them all. She is always telling me how happy she is and how she loves the 'girls' that look after her. Silver Trees is perfect for us, it's homely and friendly and my stepmother calls it her home, what more could I ask for.

All very good. It was my first time at having respite care to give my wife a break and I was very happy with my stay. I will go back for more respite care later in the year.

My mother was resident at Silver Trees for just under two years before she passed away in December 2023. I have nothing but admiration for the staff, they are caring and considerate and treat the residents as individuals. The food is excellent and the rooms and communal areas are kept very clean. The entertainment is exceptional, they try so hard to involve everyone. From beach parties in the dining room (mocktails, blow-up palm trees and garlands) to a good old game of Bingo - special shout out to the staff member who arranges it all. I believe that the care home is very well managed and that they fully met my mum's needs. I cannot thank the staff enough for the compassion they showed both to me and my mother during her final hours. I will be forever grateful to them. I could not have chosen a better home. Thank you all so much.

Mum was happy and well cared for and found all the staff very kind and professional. She was able to return home after her stay.

My beloved mum passed away 30 October. I travelled routinely from US to England. I am grateful to have had quality time with her during her last year. The carers treated my mother with such care and compassion. I often noticed their emotions upon their faces. My mum was not a statistic but a much loved patient. I got to know all of the carers and felt a close connection with them. I could have not chosen a more caring home. May God bless you for enabling my mum to die with dignity.

My dad came to Silver Trees, upon the nursing floor, just over a year ago after a stay at another care home where he deteriorated. His condition improved at Silver Trees and this was due to the kind, compassionate care the staff gave him. The staff formed a good relationship with him, having a joke together and he always had a smile for them. Knowing that the staff created this bond with him gave the family peace of mind that he was being well cared for. Nothing was too much trouble and staff demonstrated attentiveness and dignity. Families are encouraged to furnish their loved ones' rooms to provide familiarity within their surroundings and view Silver Trees as their own home. The catering is good and my dad would have been the first one to complain if it wasn’t up to scratch because he loved his food. The time my dad spent at Silver Trees with the staff became a second home for my family and will be truly missed. We will be forever grateful

I attended Silver Trees for two weeks of respite. I did not like a man washing my private parts. I struggled to understand some of the staff. I did enjoy having a bath and I became fond of one or two staff. I felt the staff were overworked and so I found it difficult to form a routine.

We cannot fault Silver Trees - the care and love they showed my mother-in-law was so different to the stories one hears of poor care in the sector. She was welcomed as part of their community from admission, and her end-of-life care was also exemplary. In addition to this the support they gave us as a family after the death of our beloved parent went way beyond their duty of care and was much appreciated.

We have been very happy with the way my wife has been cared for in Silver Trees. The facilities are excellent, but more important than this is the excellent caring and cheerful attitude of the staff. We have been very grateful for the love and sincere concern with which they have treated my wife. This excellent attitude stems from the top and is a reflection of management's sincerity and love.

My husband has dementia with Lewy Bodies, which means his brain is being increasingly changed by the ever present dementia. I would like to say that his care is kind and compassionate, carers and staff all seem to know his name and about him e.g. 'he's a perfect gentleman'. On occasion, he can join in some conversations. At lunchtime he sits with other men, one who always tells me that he will look after my husband and I mustn't worry. Senior staff currently are doing their utmost to help him when he falls, fiddles with the nuts on his rollator, or insists on sitting on the carpet. They have been very kind helping him with his false teeth and assisting with the use of his own cutlery from home. I am aware that this is a residential home, but my husband's dementia needs currently are being met with patience, smiles and kindness. The deputy manager has instructed newer staff how my husband needs help, particularly with meals in his room. The deputy manager has a firm understanding of his needs.

We needed a nursing home bed for mum urgently and Silver Trees came to the rescue.

Mum has been a resident at Silver Tress for eight months, and in that time, I have found all the staff to be caring, kind and compassionate. Mum enjoys the food, and I feel that all her needs are being met. I would not hesitate to recommend Silver Trees to anyone looking for a residential placement.

My mum has been in Silver Trees for two weeks; prior to this, she'd been in hospital for five and a half months. She gets very anxious/upset, and the move was a major upheaval for her. From my very first contact with the Silver Trees management team, when we went to have an initial tour of the home, through to now, it's been a great experience. Every member of staff has been polite/friendly to us and very caring to my mum. They have done everything they possibly can to reassure her and help her settle in. Nothing is too much trouble, and they are more than happy for us to personalise Mum's room. The food is excellent, the range of activities is varied, and the garden is a nice outside space in finer weather. The afternoon tea for the King's Coronation was really well done (relatives were invited to join in). The location is perfect to allow me to take Mum out in her wheelchair to local shops/cafés. Hopefully, my mum will settle and enjoy her stay.

Very satisfied with the care Mum has and is receiving, especially when it comes to medical iterations.

I find the home very suitable for my needs in every way and have no cause to complain.

The whole team at Silver Trees were so understanding of the situation and ensured my father's dignity was maintained at all times. It was and is comforting to know my father spent his last days in such a loving and caring home. Thank you to everyone at Silver Trees.

We were very grateful for the care given to my father. He was treated with respect and was very well cared for. We would have no hesitation recommending Silver Trees to others in a similar position.

My mum is a resident at Silver Trees Care Home and she has been there for a year now, the staff treat my mum with respect and dignity. The care and attention given to my mum are absolutely excellent. The staff and management team are very friendly and helpful.