Care Homes Owned by Handsale Ltd

My mum has received wonderful care, and I am extremely grateful to the whole team, she has been a resident on the nursing floor. The staff are kind, compassionate and attentive, and they always treat her with dignity and respect. The manager and deputy are approachable, responsive and keep me well informed, which gives me great reassurance.

The home has a warm, welcoming atmosphere and is always clean, comfortable and well maintained. Mum enjoys the food, which is varied, well presented and adapted to her preferences. The housekeeping team do an excellent job, and her room and the communal areas are consistently spotless.

I feel confident that Mum is safe, happy and genuinely cared for. I would highly recommend this home to any family looking for excellent care for their loved one.

My brother was in a care home for eight years and had a bad experience regarding his health. Since moving to Caledonia Care Home, his well being has improved 100% He is finally being given the care/love/respect that he deserves.

All the staff have been fantastic with me when I arrive from the hospital over one year ago. I cannot give the staff anymore praise. They are all lovely.

Staff excellant ,caring and my mother well looked after,food great and plenty of it overall no negstives

The care home looks after everybody, men and women, with compassion, kindness and lots of care and attention. Husband not long in nursing home.

We cannot thank the manager and team at Caledonia for the faultless care afforded to both our parents. Their kindness care and compassion afforded to them and the family throughout was second to none.

My mother was in Balquhidder and passed away in 2020, she was on Palliative Care. My Husband went into the home in February 2025 he had Cancer which was aggressive also very bad Dementia, my husband passed away 12th July 2025. I can't give this home enough PRAISE. The care that we got was second to none. My husband had a terrible death. The staff the nurses, and most of all the Manager Isobel are all very special people. A good home is very hard to find, all of these people are a credit to the company.

I was so scared when my dad went in to full time care, especially suffering from dementia and sometimes being unsettled but I needn't have worried balquhidder is amazing, maintaining the best quality of life for those in their care, even Laura Ann & Helena doing activities makes them happy

The management are approachable and are quick to try to rectify any issues.

It is clear our Aunt feels safe, secure and perhaps even loved by the wonderful staff.

Westerfield was recommended to me by one of the health professionals involved in my partner's dementia care, and is indeed a well-run and welcoming home where everybody makes an effort to make every resident feel at home. Health monitoring and care are excellent. Visitors are welcome, and patient facilities are bright and spacious. The only regret there is no purpose build cafeteria which could also be used for bigger events

My mother has been at Swn y Mor for almost a year now and I can't praise the staff highly enough for all the care & attention my mother receives. She has no mobility so needs almost everything done for her. All her care needs are taken care of in an empathetic & dignified way. She really enjoys the bingo sessions every week and the church services. It really does deserve the great reputation it has in the Port Talbot area.

Very grateful my husband could have a short break at Silver Trees, enabling me to visit my newborn grandson. He thought the staff (including Esti, administrator) were excellent.

My mother has lived at Swy Y Mor for 18 months. My wife has worked in several homes in Dorset, for many years, and she has never, ever come across such a wonderful home as this one. My mother has MS. She is always clean and tidy. She has a great deal of stimulation eg trips, entertainment, activities, games and special functions. It is amazing. The home is very clean and smell free. The staff are amazing and extremely caring. My wife and I would live there ourselves. 10 out of 10.

I have found the staff at Regal unit to be knowledgeable in all mums needs, evidence of person centred care in both communication & demonstrated by staff on a consistent basis. Staff are approachable & always supportive in answering any of my concerns. I have observed mums interaction with staff to be hartwarming & reasuring. Mum is well cared for & staff know her personality & abilities I have not had much dealing with manager but the care home is well run & friendly.

Visit my sister regularly, shes always well taken care of, staff are available & easy to chat to. My sister appears well kept & engages in lots of activities staff know who I am, and are always happy to see me. I would recommend the Caledonia Care Home which appears well run, healthy food options & lot of social activities.

The home is extremely well run the standard is set and maintained by the managers and all staff adhere to it. The home is clean and the staff are friendly and caring.

I am completely satisfied with the standard of care my mother is receiving; she is treated with dignity, and all aspects of her care are performed to a high standard. Excellent laundry service, the person in the laundry deserves a special mention, she goes above and beyond, she irons new garments before placing them in the wardrobe, and she is a huge asset to the care centre. My mother's room has commanding views of Swansea Bay and is spotlessly clean, so is the entire building.

My Father was resident at Silvertrees for just under two years, during which time the staff that looked after him were fantastic. It's all about the staff - and the carers here are superb - I regularly arrived to find carers in chatting to my Dad which made his time here far more pleasant - Its all about the staff!

My Mum has been at Silvertrees since April 2023. She speaks highly of Silvertrees and the nursing and care team despite always having said she did not want to be in a residential home. However due to her medical needs this has been necessary and there are so many positives about Silvertrees - the friendly care team, those that make her perfect tea, those who are kind, the laundry girls who went over and above to find her missing top, the girls for always helping with bits and pieces, the nurses for ongoing diligence, the wonderful varied activity programme, the welcome and hospitality for visitors , the speedy response to queries from the management team, the striving to improve, the seasonal events such as the summer garden party and Christmas meal for residents and families to share together. I could go on. It's not easy having to negotiate the care system but we appreciate everything that Silvertrees is doing. Thankyou.