Which Handsale Ltd Care Homes have the highest review score?

Swn-y-Mor Care Centre , Westerfield Care Home & Silver Trees have the highest review score.

Handsale Ltd | 5 Care Homes

Review of
Silver Trees
from Pete L (Son of Resident) published on 20 August 2025

Submitted via Website • Report

Overall Experience

My Mum was a resident from December 2022 until August 2023. My Dad is currently a resident (since November 2023), so I have been a regular visitor to the home (nursing care floor) for two and a half years.

I have nothing but praise for the Home. There has never been an issue that hasn't been immediately

addressed, such as Mum losing her false teeth and Dad losing his hearing aids!

The care staff are absolutely brilliant - nothing is too much trouble. They constantly engage with Dad, who has Alzheimer's and the personal care that he receives is excellent.

The managers are really helpful do an excellent job. They have been pushing through changes and improvements which are appreciated by residents and visitors alike.

Dad loves the food! He tells me that he is very happy to live at Silver Trees and that he feels well cared for and safe. I used to look after him at home and the fact that he now feels like that gives me huge reassurance.

I want to thank the staff for their efforts.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you so much for your kind words and for sharing your experience. We are delighted to know both your Mum and Dad have felt well cared for at Silver Trees. Your reassurance and appreciation mean a great deal to our team, and well continue working hard to provide the best possible care

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Review of
Silver Trees
from Nicola M (Daughter of Resident) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

The experience was brilliant for my mums first time ever in a care home for a weeks respite. Fantastic support from the management, all the lovely staff and administrator too! I would recommend this lovely home to anyone. Well done Silver Trees.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you so much for your kind words! We're thrilled to hear your mum had such a positive first experience with us. It means the world to our entire team to know we made her feel supported and cared for. We truly appreciate your recommendation and hope to welcome you both back to Silver Trees again soon!

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Review of
Silver Trees
from John C (Son of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

The care for my mother at Silvertrees has been very good. She has been there since November 2023, and throughout her stay I have always felt assured that her needs, physical, mental and social, are being met.
The staff are friendly, kind and considerate. It's always a pleasure to see them.
For special

occasions, the staff have always gone out of their way to accommodate and enhance the occasion. I am very grateful for this.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you so much for your kind words. We're delighted to hear that your mother has been well cared for at Silvertrees since November 2023. Our team strives to meet the physical, mental, and social needs of all our residents, and it's wonderful to know that you feel assured in this regard.We truly appreciate your recognition of our friendly, kind, and considerate staff. We're glad to have been able to make special occasions memorable for your family. Your gratitude means a lot to us. Thank you!

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Review of
Caledonia Care Home
from Ambrose K (Friend of Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience

Would be helpful if someone could make sure the patient is upright at mealtimes. Staff helpful. Do their best.

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Review of
Silver Trees
from E G (Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

I have been in this care home permanently for around 16 months and my observations are that overall I am quite happy with my care here.
The staff are helpful and friendly and I have a good relationship with the deputy manager, who is a friend to me, whom I can talk to about any problems that I may

have. I believe that this care home has a good positive attitude and feeling from everyone concerned, the management and staff.

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Review of
Caledonia Care Home
from J S (Daughter of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

I am delighted with the quality of care provided to my dad. Staff are very caring and professional. Nothing is too much bother for them if you ask for something. There are many varied activities organised for residents with something to suit everyone. I would recommend Caledonia Care Home to others.

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Review of
Balquhidder House
from Kathleen G (Mother of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

My husband and I have great admiration and appreciation for the care provided by the excellent staff at Balquhidder House. The accomodation for our daughter is first class and she has settled in very well.

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Review of
Swn-y-Mor Care Centre
from L O (Niece of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience

Exceptional care and facilities. All the care staff are friendly and approachable and all take time to chat with residents and relatives. Office staff and managers are efficient and always willing to help. The facilities, meals, entertainments are high quality. I feel my aunt is safe and comfortable

with plenty of opportunities for interaction.
The one tiny improvement I could suggest would be to provide occasional weekend activities.

Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre

Thank you for your wonderful review! We're delighted to hear that you and your aunt are happy with our care and facilities. We appreciate your suggestion about weekend activities and will certainly consider it to enhance our services further. Your feedback is invaluable to us

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Review of
Westerfield Care Home
from D R (Mother of Resident) published on 13 May 2025

Submitted via Postal Card • Report

Overall Experience

From initial contact involving assessment process there has always been a sense of professionalism, empathy and understanding of my mothers needs, in my estimation a good sign of how well the home is maintained can be evidenced by the minimal turnover of staff and genuine happy atmosphere which comes

form the staff during my visits.

Reply from Catherine Galbraith, Area Manager at Westerfield Care Home

What a lovely review and I am so glad that the staff within the home has given you such a positive feeling. Thank you from everyone at Westerfield. Area Manager

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Review of
Swn-y-Mor Care Centre
from C D (Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

All of the staff were very empathetic and have shown great kindness to me, aiding my recovery.

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Review of
Silver Trees
from N W (Son of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum had 2 stays in SilverTrees, firstly in December as a resident on the general care floor and secondly in January 25 for palliative/end of life care.
At all times, the standard of care Mum received was outstanding. The staff were so friendly and helpful and couldn't do enough to help Mum. The

deputy manager was absolutely exceptional and is a credit to her profession. Mum loved being there throughout her brief stay. She loved her room, the food and she really enjoyed the activities.
Mum's end-of-life care was first class. She was well cared for, kept warm and comfortable. We were treated with dignity and kindness at all times.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you for sharing your heartfelt experience. We're deeply touched by your kind words and are honoured to have been able to provide your mum with exceptional care during her stays at Silver Trees. Our dedicated staff, including our deputy manager, strive to create a warm and supportive environment for all our residents. Your feedback means a lot to us and reinforces our commitment to delivering compassionate and dignified care.

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Review of
Swn-y-Mor Care Centre
from E W (Daughter of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff enough at Swn-y-Mor. Their professionalism in the way they care for our mum has been outstanding. They stay in touch when needed to inform us of our mum's care and nothing is too much trouble for them. I highly recommend this care home, the members of staff are caring, warm

and treat everyone with dignity and respect.

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Review of
Balquhidder House
from L M (Niece of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care from all the staff who care for my aunt. Everyone is approachable and friendly. All my queries are answered promptly. She is so well looked after and treated with dignity and respect. Thank you to all the staff.

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Review of
Balquhidder House
from Yvonne G (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum has settled in very well at Balquhidder having previously been in a different home. Staff are very good and look after her very well. They are attentive and caring and mum has everything she needs.

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Review of
Westerfield Care Home
from J R (Sister of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff go out of their way to help you, and they are very friendly. Nothing is a problem, the rooms are lovely. The place is spotless and they have a lot of activities for the residents the food is very good as well.

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Review of
Westerfield Care Home
from Ami D (Granddaughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

This place is great. I honestly couldn't fault this nursing home; they are great with my gramps, and he is happy and content.

Reply from Catherine Galbraith, Area Manager at Westerfield Care Home

What a great review from you. We work hard at making everyone feel supported from families and our residents. Thank you again from everyone at Westerfield. Area Manager

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Review of
Westerfield Care Home
from B D (Wife of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband went into Westerfield Care Home for the first time in respite, it appears to have gone well. Staff were all making sure he was safe, which helped me so much. Would not hesitate in using Westerfield for next respite.

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Review of
Westerfield Care Home
from J H (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

Love this care home, all staff are amazing. Plenty of entertainment for my dad, and they were very hands on and caring towards his needs. The admin staff and activity organisers keep us up-to-date with all news relating to future events - great nursing home.

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Review of
Westerfield Care Home
from C M (Daughter of Resident) published on 21 April 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with care and attention my mother receives and also the cleanliness of the rooms.

Reply from Catherine Galbraith, Area Manager at Westerfield Care Home

Thank you on behalf of the management and staff for such a good review. We are always working on what else we can do for our residents and families so your thoughts will be more than welcome.

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Review of
Swn-y-Mor Care Centre
from H W (Son of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Swn-y-Mor for the last eight and a half years. She wanted to come to Swn-y-Mor when she was ready to go into a care home. She has been very happy there and used to be able to take part in a lot of the musical entertainment that the home puts on. All the staff are very

caring towards her, especially now as she is not in the best of health. We receive a warm welcome from management and caring staff when we visit.

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Care Homes Owned by Handsale Ltd

Handsale Ltd Locations (5)

Handsale Ltd Reviews (194)

Silver Trees

Silver Trees

Silver Trees

Caledonia Care Home

Silver Trees

Caledonia Care Home

Balquhidder House

Swn-y-Mor Care Centre

Westerfield Care Home

Swn-y-Mor Care Centre

Silver Trees

Swn-y-Mor Care Centre

Balquhidder House

Balquhidder House

Westerfield Care Home

Westerfield Care Home

Westerfield Care Home

Westerfield Care Home

Westerfield Care Home

Swn-y-Mor Care Centre

Awards / Recognitions (0)

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