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Care Home Owned by Handsale Ltd in North Somerset

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Handsale Ltd in North Somerset

Only the locations & reviews in North Somerset for Handsale Ltd are showing below.

View the details of all 5 locations (with 201 reviews) owned by Handsale Ltd

Handsale Ltd Locations in North Somerset (1)

 - Browse 1 Care Home owned by Handsale Ltd in North Somerset
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Silver Trees
10 Brockway, Nailsea, Bristol BS48 1BZ 
9.6 88 reviews
Silver Trees, Bristol, North Somerset
"My Father was resident at Silvertrees for just under two years, during which time the staff that looked after him were fantastic. It's all…"   Read all 88 reviews
  • 62 Rooms
Location Type Care Home

Silver Trees is a luxury 62-bed home set in the sweeping landscape of Somerset. Featuring two dining rooms and four lounges, the home offers a tranquil setting for residents in receipt of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Handsale Ltd Reviews in North Somerset (88)

9.3

Handsale Ltd has a Group Review Score of 9.3 (9.268) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Handsale Ltd must have a Review Score.

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Review of

Silver Trees

from Stuart W (Son of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was resident at Silvertrees for just under two years, during which time the staff that looked after him were fantastic. It's all about the staff - and the carers here are superb - I regularly arrived to find carers in chatting to my Dad which made his time here far more pleasant - Its all
about the staff!
Reply from Chris Rees, Area Manager at Silver TreesThank you for your kind words. We're very proud of our team, and it's wonderful to hear that their time, conversation, and care made such a positive difference to your father's experience
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Review of

Silver Trees

from J A (Daughter of Resident) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Silvertrees since April 2023. She speaks highly of Silvertrees and the nursing and care team despite always having said she did not want to be in a residential home. However due to her medical needs this has been necessary and there are so many positives about Silvertrees - the friendly
care team, those that make her perfect tea, those who are kind, the laundry girls who went over and above to find her missing top, the girls for always helping with bits and pieces, the nurses for ongoing diligence, the wonderful varied activity programme, the welcome and hospitality for visitors , the speedy response to queries from the management team, the striving to improve, the seasonal events such as the summer garden party and Christmas meal for residents and families to share together. I could go on. It's not easy having to negotiate the care system but we appreciate everything that Silvertrees is doing. Thankyou.
Reply from Chris Rees, Area Manager at Silver TreesThank you so much for taking the time to share this thoughtful review. We are really pleased to hear how well supported your mum feels and that the care, nursing, activities, and wider team have made such a positive difference for her and your family. Your kind words about the small, everyday acts of care, as well as our events and ongoing commitment to improvement, mean a great deal to us. We know navigating the care system can be challenging, and we truly appreciate your trust and support. Thank you again for your lovely feedback.
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Review of

Silver Trees

from Robert H (Respite Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Marking and therefore return of laundry very poor witness untraced items. Food took long time to serve. Interesting varied activities.
Reply from Chris Rees, Area Manager at Silver TreesThank you for taking the time to share your feedback about Silver Trees. We genuinely welcome all comments, as they help us continue to learn and improve. Were sorry to hear about the issues you experienced with laundry and meal service, and we will be sharing this with the team to review and address. Were pleased to know that you found our activities varied and engaging. Thank you again for your helpful feedback.
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Review of

Silver Trees

from Pete L (Son of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident from December 2022 until August 2023. My Dad is currently a resident (since November 2023), so I have been a regular visitor to the home (nursing care floor) for two and a half years.


I have nothing but praise for the Home. There has never been an issue that hasn't been immediately

addressed, such as Mum losing her false teeth and Dad losing his hearing aids!


The care staff are absolutely brilliant - nothing is too much trouble. They constantly engage with Dad, who has Alzheimer's and the personal care that he receives is excellent.


The managers are really helpful do an excellent job. They have been pushing through changes and improvements which are appreciated by residents and visitors alike.


Dad loves the food! He tells me that he is very happy to live at Silver Trees and that he feels well cared for and safe. I used to look after him at home and the fact that he now feels like that gives me huge reassurance.


I want to thank the staff for their efforts.

Reply from Chris Rees, Area Manager at Silver TreesThank you so much for your kind words and for sharing your experience. We are delighted to know both your Mum and Dad have felt well cared for at Silver Trees. Your reassurance and appreciation mean a great deal to our team, and well continue working hard to provide the best possible care
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Review of

Silver Trees

from Nicola M (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience was brilliant for my mums first time ever in a care home for a weeks respite. Fantastic support from the management, all the lovely staff and administrator too! I would recommend this lovely home to anyone. Well done Silver Trees.
Reply from Chris Rees, Area Manager at Silver TreesThank you so much for your kind words! We're thrilled to hear your mum had such a positive first experience with us. It means the world to our entire team to know we made her feel supported and cared for. We truly appreciate your recommendation and hope to welcome you both back to Silver Trees again soon!
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Review of

Silver Trees

from John C (Son of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care for my mother at Silvertrees has been very good. She has been there since November 2023, and throughout her stay I have always felt assured that her needs, physical, mental and social, are being met.
The staff are friendly, kind and considerate. It's always a pleasure to see them.
For special
occasions, the staff have always gone out of their way to accommodate and enhance the occasion. I am very grateful for this.
Reply from Chris Rees, Area Manager at Silver TreesThank you so much for your kind words. We're delighted to hear that your mother has been well cared for at Silvertrees since November 2023. Our team strives to meet the physical, mental, and social needs of all our residents, and it's wonderful to know that you feel assured in this regard.We truly appreciate your recognition of our friendly, kind, and considerate staff. We're glad to have been able to make special occasions memorable for your family. Your gratitude means a lot to us. Thank you!
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Review of

Silver Trees

from E G (Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in this care home permanently for around 16 months and my observations are that overall I am quite happy with my care here.
The staff are helpful and friendly and I have a good relationship with the deputy manager, who is a friend to me, whom I can talk to about any problems that I may
have. I believe that this care home has a good positive attitude and feeling from everyone concerned, the management and staff.
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Review of

Silver Trees

from N W (Son of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had 2 stays in SilverTrees, firstly in December as a resident on the general care floor and secondly in January 25 for palliative/end of life care.
At all times, the standard of care Mum received was outstanding. The staff were so friendly and helpful and couldn't do enough to help Mum. The
deputy manager was absolutely exceptional and is a credit to her profession. Mum loved being there throughout her brief stay. She loved her room, the food and she really enjoyed the activities.
Mum's end-of-life care was first class. She was well cared for, kept warm and comfortable. We were treated with dignity and kindness at all times.
Reply from Chris Rees, Area Manager at Silver TreesThank you for sharing your heartfelt experience. We're deeply touched by your kind words and are honoured to have been able to provide your mum with exceptional care during her stays at Silver Trees. Our dedicated staff, including our deputy manager, strive to create a warm and supportive environment for all our residents. Your feedback means a lot to us and reinforces our commitment to delivering compassionate and dignified care.
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Review of

Silver Trees

from Jane H (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been in this home for 2 years and has been on the nursing floor for 20 months. The care she has received has been wonderful, they show her the upmost respect and respect her dignity. She is bed bound and cannot do anything for herself but is very happy here and knows she is in the best place,
she smiles everyday which means so much to us, we visit her a lot, the staff are always so helpful and kind to us too.
The staff are very understanding of her needs both from the nursing staff and management. If we have any problems, which are very few they are sorted very quickly.
Her washing is always done very quickly to a good standard and her room is kept clean.
We are glad she's in this home.
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Review of

Silver Trees

from A H (Son of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent thoughtful staff who put the needs of my mum and other residents at the centre of any decision making.
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Review of

Silver Trees

from A D (Wife of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Silver Trees 3 months. He is bed ridden and needs 24 hours care. I've visited everyday and love the way all the staff treat my husband. All of the staff from bottom to top are so caring, friendly and cheerful. This makes such a difference when a person is in bed 24/7. They all
make him smile so I know he is well looked after. I would like to thank all the staff and management for making a difficult time a little easier.
Reply from Chris Rees, Area Manager at Silver TreesThank you for your kind words and for taking the time to leave a review about Silver Trees Care Home. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.
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Review of

Silver Trees

from Colin H (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Silver Trees since September 2022. During this time she has had some episodes where she has needed medical treatment. Everything was managed as expected.
Normal day to day care has been excellent and mum has been looked after very well in her time there.
Mum does not need for
anything and is very comfortable there.
The staff have been very good and the Deputy Manager has been excellent in ensuring mum has been looked after so well. Mum gets on well with her.
We have been very pleased with the care given to my mum that we have just moved my mother in law into the same care home and once again the Deputy Manager made the transfer from the hospital seamless. What a relief.
It is difficult to comment on value for money as private care is very expensive.
Reply from Chris Rees, Area Manager at Silver TreesThank you for your kind words and for taking the time to leave a review about Silver Trees Care Home. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team, with a special mention to our deputy manager.
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Review of

Silver Trees

from I T (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good care home with lovely dedicated staff. Sometimes difficult to park when visiting.
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Review of

Silver Trees

from Neil G (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been resident at Silver Trees since April 2024 following a period in hospital. The management and staff have been fantastic all the way through Dad's assessment period and then whilst he got used to his new environment.
The staff continue to look after and care for dad really well. He
seems very settled and is in so much better physical health than when he first arrived.
Management are very efficient in keeping me and the family updated with any news or any changes and are extremely approachable. We always receive prompt replies to any enquiries or assistance we need.
The management and staff hosted a residents and family Christmas meal at the care home which was a great few hours. Since dad has been resident there have also been a number of family meetings/updates too.
Very happy with all aspects at Silver Trees.
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Review of

Silver Trees

from G S (Respite Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was only at Silver Trees for a fortnight after a hip replacement. I found the stay completely suited to what I needed to get back on my mobility and could not fault any of the staff who were all excellent, especially the assistant manager and my keyworker.
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Review of

Silver Trees

from D W (Son of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team ensured Mum was made comfortable. The domestic team were very helpful. The nursing staff went above and beyond to help Mum with her pain in her last days. Can't fault anything.
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Review of

Silver Trees

from E M (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was a resident for 4 months. The home went above and beyond supporting us to get Dad out of hospital. We had some issues settling in to begin with as Dad moved in on a bank holiday weekend and it took a few days to get the right equipment set up. However, the carers worked really hard to get
to know Dad. Dad struggled with his communication and mobility but the carers were always patient and quick to respond when he needed them. We are very fortunate to live close by so we were able to visit regularly and if Dad ever had any issues we took this to management and these were dealt with. After about 3 months we had to move Dad to the nursing floor. This concerned us but again after the first few tricky days, they got to know him and his needs. We were pleased with the support we received as a family and especially in his final few days we couldn't have asked for more. Overall we had a very positive experience and silver trees made a very difficult time more manageable.
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Review of

Silver Trees

from Richard M (Son of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team have been incredibly kind and patient with my mother who hasn't been the easiest resident! She wanted to come home after a week but whenever I visit her she has nothing but praise for all of the staff. The management have been wonderful and has always been available to give
me advice and to let me know how Mum is doing. My sister looked at 8 care homes before choosing Silver Trees. It was definitely the right choice.
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Review of

Silver Trees

from Fiona S (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Silver Trees for six months, and the staff have been wonderful in getting her through the settling-in period. The home always feels vibrant, with plenty of staff on hand and the atmosphere is always cheerful, there is definitely a "can do" attitude. The management deals with any
issues promptly and effectively, it gives me confidence that my mother is cared for in the best possible way, I don't think I could ask for more.
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Review of

Silver Trees

from A R (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved into Silver Trees following the death of his wife in 2021. They had been married for 67 years and adjusting to life without her and going into care was difficult for Dad. The staff welcomed him and helped him to settle in. As well as day-to-day help, they would arrange patient transport and
a member of staff to go with him to hospital visits, this was a great help. Dad could be challenging at times but he was treated with care and kindness by all at Silver Tees which he came to regard as his home until his death in September. Special thanks to the deputy manager who made such a difference to Dad and us as a family. Thank you.
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