Care Homes Owned by Handsale Ltd in North Somerset

My mum has received wonderful care, and I am extremely grateful to the whole team, she has been a resident on the nursing floor. The staff are kind, compassionate and attentive, and they always treat her with dignity and respect. The manager and deputy are approachable, responsive and keep me well informed, which gives me great reassurance.

The home has a warm, welcoming atmosphere and is always clean, comfortable and well maintained. Mum enjoys the food, which is varied, well presented and adapted to her preferences. The housekeeping team do an excellent job, and her room and the communal areas are consistently spotless.

I feel confident that Mum is safe, happy and genuinely cared for. I would highly recommend this home to any family looking for excellent care for their loved one.

The management are approachable and are quick to try to rectify any issues.

Very grateful my husband could have a short break at Silver Trees, enabling me to visit my newborn grandson. He thought the staff (including Esti, administrator) were excellent.

My Father was resident at Silvertrees for just under two years, during which time the staff that looked after him were fantastic. It's all about the staff - and the carers here are superb - I regularly arrived to find carers in chatting to my Dad which made his time here far more pleasant - Its all about the staff!

My Mum has been at Silvertrees since April 2023. She speaks highly of Silvertrees and the nursing and care team despite always having said she did not want to be in a residential home. However due to her medical needs this has been necessary and there are so many positives about Silvertrees - the friendly care team, those that make her perfect tea, those who are kind, the laundry girls who went over and above to find her missing top, the girls for always helping with bits and pieces, the nurses for ongoing diligence, the wonderful varied activity programme, the welcome and hospitality for visitors , the speedy response to queries from the management team, the striving to improve, the seasonal events such as the summer garden party and Christmas meal for residents and families to share together. I could go on. It's not easy having to negotiate the care system but we appreciate everything that Silvertrees is doing. Thankyou.

Marking and therefore return of laundry very poor witness untraced items. Food took long time to serve. Interesting varied activities.

My Mum was a resident from December 2022 until August 2023. My Dad is currently a resident (since November 2023), so I have been a regular visitor to the home (nursing care floor) for two and a half years.

I have nothing but praise for the Home. There has never been an issue that hasn't been immediately addressed, such as Mum losing her false teeth and Dad losing his hearing aids!

The care staff are absolutely brilliant - nothing is too much trouble. They constantly engage with Dad, who has Alzheimer's and the personal care that he receives is excellent.

The managers are really helpful do an excellent job. They have been pushing through changes and improvements which are appreciated by residents and visitors alike.

Dad loves the food! He tells me that he is very happy to live at Silver Trees and that he feels well cared for and safe. I used to look after him at home and the fact that he now feels like that gives me huge reassurance.

I want to thank the staff for their efforts.

The experience was brilliant for my mums first time ever in a care home for a weeks respite. Fantastic support from the management, all the lovely staff and administrator too! I would recommend this lovely home to anyone. Well done Silver Trees.

For special occasions, the staff have always gone out of their way to accommodate and enhance the occasion. I am very grateful for this.

The staff are helpful and friendly and I have a good relationship with the deputy manager, who is a friend to me, whom I can talk to about any problems that I may have. I believe that this care home has a good positive attitude and feeling from everyone concerned, the management and staff.

Mum's end-of-life care was first class. She was well cared for, kept warm and comfortable. We were treated with dignity and kindness at all times.

We are glad she's in this home.

Excellent thoughtful staff who put the needs of my mum and other residents at the centre of any decision making.

My husband has been in Silver Trees 3 months. He is bed ridden and needs 24 hours care. I've visited everyday and love the way all the staff treat my husband. All of the staff from bottom to top are so caring, friendly and cheerful. This makes such a difference when a person is in bed 24/7. They all make him smile so I know he is well looked after. I would like to thank all the staff and management for making a difficult time a little easier.

It is difficult to comment on value for money as private care is very expensive.

Very good care home with lovely dedicated staff. Sometimes difficult to park when visiting.

Very happy with all aspects at Silver Trees.

I was only at Silver Trees for a fortnight after a hip replacement. I found the stay completely suited to what I needed to get back on my mobility and could not fault any of the staff who were all excellent, especially the assistant manager and my keyworker.

The team ensured Mum was made comfortable. The domestic team were very helpful. The nursing staff went above and beyond to help Mum with her pain in her last days. Can't fault anything.

Our dad was a resident for 4 months. The home went above and beyond supporting us to get Dad out of hospital. We had some issues settling in to begin with as Dad moved in on a bank holiday weekend and it took a few days to get the right equipment set up. However, the carers worked really hard to get to know Dad. Dad struggled with his communication and mobility but the carers were always patient and quick to respond when he needed them. We are very fortunate to live close by so we were able to visit regularly and if Dad ever had any issues we took this to management and these were dealt with. After about 3 months we had to move Dad to the nursing floor. This concerned us but again after the first few tricky days, they got to know him and his needs. We were pleased with the support we received as a family and especially in his final few days we couldn't have asked for more. Overall we had a very positive experience and silver trees made a very difficult time more manageable.