Handsale Ltd in North Somerset | 1 Care Home

Review of
Silver Trees
from Pete L (Son of Resident) published on 20 August 2025

Submitted via Website • Report

Overall Experience

My Mum was a resident from December 2022 until August 2023. My Dad is currently a resident (since November 2023), so I have been a regular visitor to the home (nursing care floor) for two and a half years.

I have nothing but praise for the Home. There has never been an issue that hasn't been immediately

addressed, such as Mum losing her false teeth and Dad losing his hearing aids!

The care staff are absolutely brilliant - nothing is too much trouble. They constantly engage with Dad, who has Alzheimer's and the personal care that he receives is excellent.

The managers are really helpful do an excellent job. They have been pushing through changes and improvements which are appreciated by residents and visitors alike.

Dad loves the food! He tells me that he is very happy to live at Silver Trees and that he feels well cared for and safe. I used to look after him at home and the fact that he now feels like that gives me huge reassurance.

I want to thank the staff for their efforts.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you so much for your kind words and for sharing your experience. We are delighted to know both your Mum and Dad have felt well cared for at Silver Trees. Your reassurance and appreciation mean a great deal to our team, and well continue working hard to provide the best possible care

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Review of
Silver Trees
from Nicola M (Daughter of Resident) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

The experience was brilliant for my mums first time ever in a care home for a weeks respite. Fantastic support from the management, all the lovely staff and administrator too! I would recommend this lovely home to anyone. Well done Silver Trees.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you so much for your kind words! We're thrilled to hear your mum had such a positive first experience with us. It means the world to our entire team to know we made her feel supported and cared for. We truly appreciate your recommendation and hope to welcome you both back to Silver Trees again soon!

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Review of
Silver Trees
from John C (Son of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

The care for my mother at Silvertrees has been very good. She has been there since November 2023, and throughout her stay I have always felt assured that her needs, physical, mental and social, are being met.
The staff are friendly, kind and considerate. It's always a pleasure to see them.
For special

occasions, the staff have always gone out of their way to accommodate and enhance the occasion. I am very grateful for this.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you so much for your kind words. We're delighted to hear that your mother has been well cared for at Silvertrees since November 2023. Our team strives to meet the physical, mental, and social needs of all our residents, and it's wonderful to know that you feel assured in this regard.We truly appreciate your recognition of our friendly, kind, and considerate staff. We're glad to have been able to make special occasions memorable for your family. Your gratitude means a lot to us. Thank you!

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Review of
Silver Trees
from E G (Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

I have been in this care home permanently for around 16 months and my observations are that overall I am quite happy with my care here.
The staff are helpful and friendly and I have a good relationship with the deputy manager, who is a friend to me, whom I can talk to about any problems that I may

have. I believe that this care home has a good positive attitude and feeling from everyone concerned, the management and staff.

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Review of
Silver Trees
from N W (Son of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum had 2 stays in SilverTrees, firstly in December as a resident on the general care floor and secondly in January 25 for palliative/end of life care.
At all times, the standard of care Mum received was outstanding. The staff were so friendly and helpful and couldn't do enough to help Mum. The

deputy manager was absolutely exceptional and is a credit to her profession. Mum loved being there throughout her brief stay. She loved her room, the food and she really enjoyed the activities.
Mum's end-of-life care was first class. She was well cared for, kept warm and comfortable. We were treated with dignity and kindness at all times.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you for sharing your heartfelt experience. We're deeply touched by your kind words and are honoured to have been able to provide your mum with exceptional care during her stays at Silver Trees. Our dedicated staff, including our deputy manager, strive to create a warm and supportive environment for all our residents. Your feedback means a lot to us and reinforces our commitment to delivering compassionate and dignified care.

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Review of
Silver Trees
from Jane H (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My Mum has been in this home for 2 years and has been on the nursing floor for 20 months. The care she has received has been wonderful, they show her the upmost respect and respect her dignity. She is bed bound and cannot do anything for herself but is very happy here and knows she is in the best place,

she smiles everyday which means so much to us, we visit her a lot, the staff are always so helpful and kind to us too.
The staff are very understanding of her needs both from the nursing staff and management. If we have any problems, which are very few they are sorted very quickly.
Her washing is always done very quickly to a good standard and her room is kept clean.
We are glad she's in this home.

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Review of
Silver Trees
from A H (Son of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent thoughtful staff who put the needs of my mum and other residents at the centre of any decision making.

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Review of
Silver Trees
from A D (Wife of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been in Silver Trees 3 months. He is bed ridden and needs 24 hours care. I've visited everyday and love the way all the staff treat my husband. All of the staff from bottom to top are so caring, friendly and cheerful. This makes such a difference when a person is in bed 24/7. They all

make him smile so I know he is well looked after. I would like to thank all the staff and management for making a difficult time a little easier.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you for your kind words and for taking the time to leave a review about Silver Trees Care Home. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.

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Review of
Silver Trees
from Colin H (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mother has been in Silver Trees since September 2022. During this time she has had some episodes where she has needed medical treatment. Everything was managed as expected.
Normal day to day care has been excellent and mum has been looked after very well in her time there.
Mum does not need for

anything and is very comfortable there.
The staff have been very good and the Deputy Manager has been excellent in ensuring mum has been looked after so well. Mum gets on well with her.
We have been very pleased with the care given to my mum that we have just moved my mother in law into the same care home and once again the Deputy Manager made the transfer from the hospital seamless. What a relief.
It is difficult to comment on value for money as private care is very expensive.

Reply from Chris Rees, Area Manager at Silver Trees

Thank you for your kind words and for taking the time to leave a review about Silver Trees Care Home. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team, with a special mention to our deputy manager.

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Review of
Silver Trees
from I T (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Very good care home with lovely dedicated staff. Sometimes difficult to park when visiting.

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Review of
Silver Trees
from Neil G (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My Father has been resident at Silver Trees since April 2024 following a period in hospital. The management and staff have been fantastic all the way through Dad's assessment period and then whilst he got used to his new environment.
The staff continue to look after and care for dad really well. He

seems very settled and is in so much better physical health than when he first arrived.
Management are very efficient in keeping me and the family updated with any news or any changes and are extremely approachable. We always receive prompt replies to any enquiries or assistance we need.
The management and staff hosted a residents and family Christmas meal at the care home which was a great few hours. Since dad has been resident there have also been a number of family meetings/updates too.
Very happy with all aspects at Silver Trees.

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Review of
Silver Trees
from G S (Respite Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

I was only at Silver Trees for a fortnight after a hip replacement. I found the stay completely suited to what I needed to get back on my mobility and could not fault any of the staff who were all excellent, especially the assistant manager and my keyworker.

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Review of
Silver Trees
from D W (Son of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

The team ensured Mum was made comfortable. The domestic team were very helpful. The nursing staff went above and beyond to help Mum with her pain in her last days. Can't fault anything.

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Review of
Silver Trees
from E M (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

Our dad was a resident for 4 months. The home went above and beyond supporting us to get Dad out of hospital. We had some issues settling in to begin with as Dad moved in on a bank holiday weekend and it took a few days to get the right equipment set up. However, the carers worked really hard to get

to know Dad. Dad struggled with his communication and mobility but the carers were always patient and quick to respond when he needed them. We are very fortunate to live close by so we were able to visit regularly and if Dad ever had any issues we took this to management and these were dealt with. After about 3 months we had to move Dad to the nursing floor. This concerned us but again after the first few tricky days, they got to know him and his needs. We were pleased with the support we received as a family and especially in his final few days we couldn't have asked for more. Overall we had a very positive experience and silver trees made a very difficult time more manageable.

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Review of
Silver Trees
from Richard M (Son of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

The manager and her team have been incredibly kind and patient with my mother who hasn't been the easiest resident! She wanted to come home after a week but whenever I visit her she has nothing but praise for all of the staff. The management have been wonderful and has always been available to give

me advice and to let me know how Mum is doing. My sister looked at 8 care homes before choosing Silver Trees. It was definitely the right choice.

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Review of
Silver Trees
from Fiona S (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

My mother has been at Silver Trees for six months, and the staff have been wonderful in getting her through the settling-in period. The home always feels vibrant, with plenty of staff on hand and the atmosphere is always cheerful, there is definitely a "can do" attitude. The management deals with any

issues promptly and effectively, it gives me confidence that my mother is cared for in the best possible way, I don't think I could ask for more.

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Review of
Silver Trees
from A R (Daughter of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

Dad moved into Silver Trees following the death of his wife in 2021. They had been married for 67 years and adjusting to life without her and going into care was difficult for Dad. The staff welcomed him and helped him to settle in. As well as day-to-day help, they would arrange patient transport and

a member of staff to go with him to hospital visits, this was a great help. Dad could be challenging at times but he was treated with care and kindness by all at Silver Tees which he came to regard as his home until his death in September. Special thanks to the deputy manager who made such a difference to Dad and us as a family. Thank you.

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Review of
Silver Trees
from Nicola B (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

My stepmother has been a resident at Silver Trees for around 6 months. She always said 'Never put me in a care home', but following a month in hospital and a month in respite care, she completely changed her mind! The management and staff are wonderful, they always have time for you. The carers are

fantastic, thoughtful, caring, happy and on-hand to help at any time. I never thought I would see my step-mother socialising and joining in with activities, but with the amazing activities co-ordinator, encouraging everyone to join in, she is keen to sing along, play bingo, exercise and get active, she's really got her zest for life back! She's also managed to gain weight, eating in the dining area encourages good healthy eating and it's a lovely sociable time for them all. She is always telling me how happy she is and how she loves the 'girls' that look after her. Silver Trees is perfect for us, it's homely and friendly and my stepmother calls it her home, what more could I ask for.

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Review of
Silver Trees
from John T (Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience

All very good. It was my first time at having respite care to give my wife a break and I was very happy with my stay. I will go back for more respite care later in the year.

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Review of
Silver Trees
from Jill P (Daughter of Resident) published on 21 February 2024

Submitted via Website • Report

Overall Experience

My mother was resident at Silver Trees for just under two years before she passed away in December 2023. I have nothing but admiration for the staff, they are caring and considerate and treat the residents as individuals. The food is excellent and the rooms and communal areas are kept very clean. The

entertainment is exceptional, they try so hard to involve everyone. From beach parties in the dining room (mocktails, blow-up palm trees and garlands) to a good old game of Bingo - special shout out to the staff member who arranges it all. I believe that the care home is very well managed and that they fully met my mum's needs. I cannot thank the staff enough for the compassion they showed both to me and my mother during her final hours. I will be forever grateful to them. I could not have chosen a better home. Thank you all so much.

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Care Home Owned by Handsale Ltd in North Somerset

Handsale Ltd Locations in North Somerset (1)

Handsale Ltd Reviews in North Somerset (85)

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