Care Home Owned by Handsale Ltd in North Somerset

addressed, such as Mum losing her false teeth and Dad losing his hearing aids!

The care staff are absolutely brilliant - nothing is too much trouble. They constantly engage with Dad, who has Alzheimer's and the personal care that he receives is excellent.

The managers are really helpful do an excellent job. They have been pushing through changes and improvements which are appreciated by residents and visitors alike.

Dad loves the food! He tells me that he is very happy to live at Silver Trees and that he feels well cared for and safe. I used to look after him at home and the fact that he now feels like that gives me huge reassurance.

I want to thank the staff for their efforts.

occasions, the staff have always gone out of their way to accommodate and enhance the occasion. I am very grateful for this.

have. I believe that this care home has a good positive attitude and feeling from everyone concerned, the management and staff.

deputy manager was absolutely exceptional and is a credit to her profession. Mum loved being there throughout her brief stay. She loved her room, the food and she really enjoyed the activities.
Mum's end-of-life care was first class. She was well cared for, kept warm and comfortable. We were treated with dignity and kindness at all times.

she smiles everyday which means so much to us, we visit her a lot, the staff are always so helpful and kind to us too.
The staff are very understanding of her needs both from the nursing staff and management. If we have any problems, which are very few they are sorted very quickly.
Her washing is always done very quickly to a good standard and her room is kept clean.
We are glad she's in this home.

make him smile so I know he is well looked after. I would like to thank all the staff and management for making a difficult time a little easier.

anything and is very comfortable there.
The staff have been very good and the Deputy Manager has been excellent in ensuring mum has been looked after so well. Mum gets on well with her.
We have been very pleased with the care given to my mum that we have just moved my mother in law into the same care home and once again the Deputy Manager made the transfer from the hospital seamless. What a relief.
It is difficult to comment on value for money as private care is very expensive.

seems very settled and is in so much better physical health than when he first arrived.
Management are very efficient in keeping me and the family updated with any news or any changes and are extremely approachable. We always receive prompt replies to any enquiries or assistance we need.
The management and staff hosted a residents and family Christmas meal at the care home which was a great few hours. Since dad has been resident there have also been a number of family meetings/updates too.
Very happy with all aspects at Silver Trees.

to know Dad. Dad struggled with his communication and mobility but the carers were always patient and quick to respond when he needed them. We are very fortunate to live close by so we were able to visit regularly and if Dad ever had any issues we took this to management and these were dealt with. After about 3 months we had to move Dad to the nursing floor. This concerned us but again after the first few tricky days, they got to know him and his needs. We were pleased with the support we received as a family and especially in his final few days we couldn't have asked for more. Overall we had a very positive experience and silver trees made a very difficult time more manageable.

me advice and to let me know how Mum is doing. My sister looked at 8 care homes before choosing Silver Trees. It was definitely the right choice.

issues promptly and effectively, it gives me confidence that my mother is cared for in the best possible way, I don't think I could ask for more.

a member of staff to go with him to hospital visits, this was a great help. Dad could be challenging at times but he was treated with care and kindness by all at Silver Tees which he came to regard as his home until his death in September. Special thanks to the deputy manager who made such a difference to Dad and us as a family. Thank you.

fantastic, thoughtful, caring, happy and on-hand to help at any time. I never thought I would see my step-mother socialising and joining in with activities, but with the amazing activities co-ordinator, encouraging everyone to join in, she is keen to sing along, play bingo, exercise and get active, she's really got her zest for life back! She's also managed to gain weight, eating in the dining area encourages good healthy eating and it's a lovely sociable time for them all. She is always telling me how happy she is and how she loves the 'girls' that look after her. Silver Trees is perfect for us, it's homely and friendly and my stepmother calls it her home, what more could I ask for.

entertainment is exceptional, they try so hard to involve everyone. From beach parties in the dining room (mocktails, blow-up palm trees and garlands) to a good old game of Bingo - special shout out to the staff member who arranges it all. I believe that the care home is very well managed and that they fully met my mum's needs. I cannot thank the staff enough for the compassion they showed both to me and my mother during her final hours. I will be forever grateful to them. I could not have chosen a better home. Thank you all so much.