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Care Home Owned by Handsale Ltd in Ayrshire

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Handsale Ltd in Ayrshire

Only the locations & reviews in Ayrshire for Handsale Ltd are showing below.

View the details of all 5 locations (with 205 reviews) owned by Handsale Ltd

Handsale Ltd Locations in Ayrshire (1)

 - Browse 1 Care Home owned by Handsale Ltd in Ayrshire
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Caledonia Care Home
7 Sidney Street, Saltcoats KA21 5DB 
8.5 20 reviews
Caledonia Care Home, Saltcoats, Ayrshire
"I have found the staff at Regal unit to be knowledgeable in all mums needs, evidence of person centred care in both communication &…"   Read all 20 reviews
  • 90 Rooms
Location Type Care Home

Situated in the heart of Ayrshire is Caledonia, a 90-bed home specialising in residential, dementia and nursing care. The care home is idyllically located for the residents to enjoy exciting ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Handsale Ltd Reviews in Ayrshire (20)

9.3

Handsale Ltd has a Group Review Score of 9.3 (9.288) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Handsale Ltd must have a Review Score.

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Review of

Caledonia Care Home

from Brenda H (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff at Regal unit to be knowledgeable in all mums needs, evidence of person centred care in both communication & demonstrated by staff on a consistent basis. Staff are approachable & always supportive in answering any of my concerns. I have observed mums interaction with staff to
be hartwarming & reasuring. Mum is well cared for & staff know her personality & abilities I have not had much dealing with manager but the care home is well run & friendly.
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Review of

Caledonia Care Home

from R M (Brother of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visit my sister regularly, shes always well taken care of, staff are available & easy to chat to. My sister appears well kept & engages in lots of activities staff know who I am, and are always happy to see me. I would recommend the Caledonia Care Home which appears well run, healthy food options &
lot of social activities.
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Review of

Caledonia Care Home

from A P (Son of Resident) published on 25 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very pleased with all aspects of care afforded to both my mother and my father in Caledonia Care Home.
The staff showed kindness and compassion to our whole family, particularly through a difficult period recently.
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Review of

Caledonia Care Home

from Ambrose K (Friend of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Would be helpful if someone could make sure the patient is upright at mealtimes. Staff helpful. Do their best.
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Review of

Caledonia Care Home

from J S (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the quality of care provided to my dad. Staff are very caring and professional. Nothing is too much bother for them if you ask for something. There are many varied activities organised for residents with something to suit everyone. I would recommend Caledonia Care Home to others.
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Review of

Caledonia Care Home

from N G (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family member has a lovely bright room and enjoys the window view. Great to have a familiar care team and named nurse on each shift to promote individual care and make us feel valued and included re care needs. Good to have the opportunity to meet other residents and relatives for a little bit of
peer support and recent new activities and new menu well received. The personal touch make a big difference to mental wellbeing, such as time for informal chats with care staff, hairdresser, housekeepers etc Appreciation and Thanks for the ongoing commitment and hard work from management and the whole staff team.
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Review of

Caledonia Care Home

from Jennifer M (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident of Caledonia for 3 years. During her time there I found the staff of Lascalla wing were nothing short of amazing, mum was looked after with such care, and affection, she was very happy. I was delighted with the home, always clean and tidy, and all the staff I had dealings with
were an absolute delight, i couldn't have be happier with her care. I sing their praises at every opportunity. A huge big thank you to all the staff.
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Review of

Caledonia Care Home

from Anne W (Daughter of Resident) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the eight years that Mum was in Caledonia Care Home we, as a family, have nothing but praise and thanks for the care, love and attention shown to her. All the staff went out of their way to accommodate Mum's needs and make Caledonia feel like home for her.
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Review of

Caledonia Care Home

from Margo S (Daughter of Resident) published on 12 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot rate Caledonia care home highly enough, the Regal unit was just amazing to my mum with the staff so attentive and caring. The care my mum and the family received during her last week was just amazing. I only wish we had found Caledonia care home sooner.
Thank you all for everything you did
for Mum.
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Review of

Caledonia Care Home

from Jacqueline K (Wife of Resident) published on 10 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, who has dementia and complex medical and behavioural issues, moved to Caledonia last year.
He settled in quite quickly and sees it as his home. He has had various medical issues which have been dealt with promptly and effectively by staff.
The staff are wonderful. They are always attentive
and caring to all residents. They also keep me informed if he has any issues.
The biggest compliment I can give is that as his former Carer, I realise they care for him better than I could. Therefore I can sleep at night.
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Review of

Caledonia Care Home

from H D (Wife of Resident) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has dementia since going into the care home he is slowly regaining the strength in his legs and is now able to feed himself. The staff are very hands-on very caring and willing to do anything to help him.
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Review of

Caledonia Care Home

from B S (Cousin of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are kind, supportive and helpful in all ways. Residents are clean, well-fed and all health issues attended to. I am always well informed of any problems with health etc.
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Review of

Caledonia Care Home

from Claire F (Granddaughter of Resident) published on 5 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late grandfather stayed here for the last 18 months of his life and I could not have wished for him to have better care than he did at Caledonia Care Home. The staff really could not have done more for him and in his latter weeks, went above and beyond to ensure he was comfortable.


I can’t recommend

this care home enough for anyone considering settling either themselves or a loved one there.
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Review of

Caledonia Care Home

from Joyce R (Daughter-in-law of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother-in-law receives in Caledonia Care Home is exceptional. I cannot praise the home, staff and management enough. I always recommend Caledonia Care Home to anyone who is looking for a care home for a relative without hesitation.
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Review of

Caledonia Care Home

from Fiona C (Daughter of Resident) published on 8 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caledonia Care Home is a fantastic residential home. The home has outstanding and well-trained staff who care for my mother in every situation. All of the staff work as a team from maintenance, cleaning, catering, care and nursing staff, through to management, to provide exceptional care. All staff
have knowledge of my mother and her needs and support her day and night. Caledonia Care Home is well managed and kept in exceptional condition, clean, tidy and safe. The home has excellent facilities such as a hairdresser, residents' tea room, TV room, memory room and there is a high quality and comprehensive entertainment and activity programme. The staff support us by phone, regular updates and through formal reviews. It is without hesitation that I would thoroughly recommend Caledonia Care Home as a safe, welcoming and high-quality caring environment.
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Review of

Caledonia Care Home

from Frank C (Son of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caledonia Care Home puts my mums needs first, that staff are compassionate and professional and patiently worked with mum and her (initially) challenging behaviour to settle her into her new home. The care home is always clean, it is modern with different units beautifully decorated and bright. The
care is not regimented and based upon residents needs and desires. Residents can choose to stay in their rooms or eat and socialise in communal areas. There is always a nurse available for each unit that houses 12 residents. Cannot rate it more highly.
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Review of

Caledonia Care Home

from Hilary C (Wife of Resident) published on 7 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has dementia and has been in the care home for a couple of years. He is treated with respect and dignity by the kind and caring staff. The care home meets his needs really well. There are lots of different seating areas in the lengthy corridors and residents wander at will. These areas are
different to each other giving a feeling of visiting different places. My husband was a walker and the long corridors allow him the freedom to do so. There is a country café, a pub, a quiet room with comfy armchairs and a "cinema" with a big screen to watch DVDs - all available for residents and their visitors. There is plenty of live entertainment, music and dancing, lots of activities, visits from school children and animals, choirs at Christmas. There is always something happening which residents don't have to attend but are encouraged and supported if they do want to participate. My husband always looks clean and tidy and all his personal needs are taken care of efficiently.
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Review of

Caledonia Care Home

from M C (Son of Resident) published on 6 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited several care homes in the area, Caledonia was selected as 1st choice.
Staff from all sections of the home are friendly.
All staff assigned to father's unit are very approachable and attend to any requests.
Father's needs are well catered for. Nurses/carers are very attentive to him.
I frequently hear of staff joking and singing along with him while e.g. getting him up in the mornings, etc.
Father likes company and to chat. The building, with its long straight corridors, allows him to sit and speak to staff and visitors or to walk, with carers frequently passing ensuring all ok. Residents are not restricted to their own unit. Father wanders into other units where it is no problem to the staff to ensure he is given his meals.
Father likes to attend the in-house musical events.
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Review of

Caledonia Care Home

from Joyce H (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care and attention being paid to my mother by all concerned at Caledonia care home and I would happily recommend it to anyone.
I like the fact that it is purpose built with great thought to the resident's needs and comfort and every member of staff is kind,m caring and professional
in the way they look after my mum.
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Review of

Caledonia Care Home

from Fiona M (Granddaughter of Resident) published on 30 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately my papa was diagnosed with dementia, which led to him needing 24 hour care. This was hard for us as a family to accept. However the necessary wheels were put in motion, and importantly we had to make an informed choice of an appropriate care home. We chose Caledonia Care Home.
His stay
was short and he was sadly taken away from us, but I can speak on behalf of my whole family in saying that we were blessed to have had him cared for and supported in the most respectful and dignified manner possible. The care staff were absolutely amazing and made my papa feel so welcome and comfortable, which helped us as family deal with the circumstances we were facing, right to the very end! My family, and I cannot thank the staff of Caledonia enough for all their care, support, love and compassion they showed. They truly are worth their weight in gold, and in my opinion deserve to be recognised for all their hard work.
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