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Care Home Owned by Handsale Ltd in Renfrewshire

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Handsale Ltd in Renfrewshire

Only the locations & reviews in Renfrewshire for Handsale Ltd are showing below.

View the details of all 5 locations (with 194 reviews) owned by Handsale Ltd

Handsale Ltd Locations in Renfrewshire (1)

 
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1 Care Home owned by Handsale Ltd in Renfrewshire
Westerfield Care Home

30 High Calside, Paisley PA2 6BE 

9.6 40 reviews
"From initial contact involving assessment process there has always been a sense of professionalism, empathy and understanding of my mothers…"   Read all 40 reviews
Location Type Care Home

Westerfield Care Centre, located in Paisley, is nestled in the lowlands of Scotland, just ten minutes from the thriving city of Glasgow. The town is easily accessible, with numerous transport links. Westerfield has 64 beds and offers outstanding residential,… Read more about Westerfield Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Mental Health
  • 64 Rooms

Handsale Ltd Reviews in Renfrewshire (40)

9.3
Handsale Ltd has a Group Review Score of 9.3 (9.322) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Handsale Ltd must have a Review Score.

Overall Experience

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Review of

Westerfield Care Home

from D R (Mother of Resident) published on 13 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial contact involving assessment process there has always been a sense of professionalism, empathy and understanding of my mothers needs, in my estimation a good sign of how well the home is maintained can be evidenced by the minimal turnover of staff and genuine happy atmosphere which comes
form the staff during my visits.

Reply from Catherine Galbraith, Area Manager at Westerfield Care Home

What a lovely review and I am so glad that the staff within the home has given you such a positive feeling. Thank you from everyone at Westerfield. Area Manager

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Review of

Westerfield Care Home

from J R (Sister of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff go out of their way to help you, and they are very friendly. Nothing is a problem, the rooms are lovely. The place is spotless and they have a lot of activities for the residents the food is very good as well.

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Review of

Westerfield Care Home

from Ami D (Granddaughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is great. I honestly couldn't fault this nursing home; they are great with my gramps, and he is happy and content.

Reply from Catherine Galbraith, Area Manager at Westerfield Care Home

What a great review from you. We work hard at making everyone feel supported from families and our residents. Thank you again from everyone at Westerfield. Area Manager

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Review of

Westerfield Care Home

from B D (Wife of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband went into Westerfield Care Home for the first time in respite, it appears to have gone well. Staff were all making sure he was safe, which helped me so much. Would not hesitate in using Westerfield for next respite.

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Review of

Westerfield Care Home

from J H (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love this care home, all staff are amazing. Plenty of entertainment for my dad, and they were very hands on and caring towards his needs. The admin staff and activity organisers keep us up-to-date with all news relating to future events - great nursing home.

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Review of

Westerfield Care Home

from C M (Daughter of Resident) published on 21 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care and attention my mother receives and also the cleanliness of the rooms.

Reply from Catherine Galbraith, Area Manager at Westerfield Care Home

Thank you on behalf of the management and staff for such a good review. We are always working on what else we can do for our residents and families so your thoughts will be more than welcome.

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Review of

Westerfield Care Home

from S C (Daughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mum is safe & very well looked after.
I feel all staff show great respect and kindness when attending to my mum.

Reply from Catherine Galbraith, Area Manager at Westerfield Care Home

I am glad your mother has settled in at the home. Thank you for the review.

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Review of

Westerfield Care Home

from S M (Wife of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled well and seems very happy. Staff are lovely to him. He occasionally joins in with activities.

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Review of

Westerfield Care Home

from R G (Husband of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was a bit apprehensive at the beginning. Basically thinking of how my wife would settle into the care home and it appears to be fine. My son & daughter also share these thoughts. I reckon maybe sometime in the future this might happen to us ah...

Reply from Catherine Galbraith, Area Manager at Westerfield Care Home

Thank you for this review I am glad this has put your mind at ease.

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Review of

Westerfield Care Home

from Maureen M (Wife of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into the care home on the 6th of February and I'm really pleased the home is spotless and staff from management down to domestics are extremely nice it's a very well run care home and was surprised how quick my husband settled. They also have a lot of entertainment and fun with the residents
I'm so happy

Reply from Catherine Galbraith, Area Manager at Westerfield Care Home

Thank you on behalf of the staff at Westerfield for such a lovely review. As the Area Manager is justs makes my day to hear such a positive admission and the support you have been give. Area Manager

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Review of

Westerfield Care Home

from J M (Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since both of us, my wife and I, we have been treated with respect. Cleanliness and wonderful staff.
Entertainment excellent, superb staff.

Reply from Catherine Galbraith, Area Manager at Westerfield Care Home

Thank you for such a great review. I am happy to hear that my staff and the management have made this move easier for you.

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Review of

Westerfield Care Home

from A W (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother used Westerfield for two weeks of respite care. Staff really friendly and eager to learn about my mother and how best to support her with her vascular dementia. My mother adapted well and was happy to stay in Westerfield.

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Review of

Westerfield Care Home

from Paul G (Son of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after him very well. Didn't want for anything. Staff very polite and always willing to help and answer questions.

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Review of

Westerfield Care Home

from P C (Son of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Westerfield after a long spell in hospital, she was welcomed warmly by all the team at Westerfield, from management team to carers to housekeeping to nursing staff to activities to catering. Owing to Mum having specific dietary needs she has gained weight and is loving the
daily activities and organised events. Her personal hygiene has improved 100% and also she is more alert and in a better mood owing to social interaction. I am sure her stay here will be most beneficial.

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Review of

Westerfield Care Home

from Caroline H (Daughter of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has created from the top down an incredible, extremely hardworking, friendly, caring, fantastic, family-centred (to residents, families and workers) atmosphere. Extremely professional. The home was recommended to me and I have been utterly amazed at the difference in my mum from being very
ill in hospital to her now sitting in an adapted chair, dressed, with other residents. Nursing care has been excellent. I cannot praise enough the change for the better in my mum. Thank you to all.

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Review of

Westerfield Care Home

from M M (Daughter of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Awful experience overall. We had to involve social services and the care commission. Serious concerns were upheld by the care commission. Some staff tried their best but many did not and management was out of their depth. Avoid.

Reply from Operations Team, QA at Westerfield Care Home

Thank you for taking the time to leave a review. We are sorry to hear you were unhappy with the service provided at Westerfield. Subsequently, due to the lessons learned from the concerns you raised, we implemented a number of improvements as verified by Social Services and Care Inspectorate.

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Review of

Westerfield Care Home

from Yvonne M (Daughter of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sad day in September 2023 when Mum went into a nursing home. The staff are amazing! Mum's spirits have lifted so much as she has company and activities almost every day. The weight has been lifted from my shoulders as the staff knows how to work with dementia residents. Mum has settled into the nursing
home very quickly, although she doesn't know she is in a care home. I can recommend this care home as the staff are amazing and they know how to bring a sparkle back into my mum.

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Review of

Westerfield Care Home

from L C (Friend of Resident) published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time visiting the care home and was impressed, and my friend who is in the home never looked better.

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Review of

Westerfield Care Home

from Donna A (Daughter of Resident) published on 19 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was transferred to Westerfield Care Home after a long stay in hospital where she was bedbound for two months. Within 30 minutes of arrival she was sitting on a chair eating her lunch. Within an hour she was helped to the toilet for the first time in 2 months. The next morning she had her first
shower in two months, she feels safe and cared for and is improving at a remarkable rate, mentally and physically. Can't praise the wonderful staff enough, they bend over backwards for the residents and their families. If there was an option for a 10-star rating I would award it.

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Review of

Westerfield Care Home

from Margaret M (Daughter-in-law of Resident) published on 31 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some improvements are being made at present, which do require to be made. There appears to be a staffing issue, which they say is being addressed. Hopefully, this will be soon as it's not working the way it should at present. Laundry is a big problem as it getting clothes returned to the correct people!
This care home could be very good with staff/management who really care.

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Awards / Recognitions (0)

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