Westerfield Care Home

30 High Calside, Paisley PA2 6BE

Westerfield Care Centre is a purpose built 62 bedroomed care home in Paisley, providing high quality nursing care to elderly members of the community, including those needing specialist dementia care.

Arranged across three floors, each resident is provided with a spacious, single room with en suite wetroom/shower, wash basin and toilet.

The top two floors, called The Stables and Thistle, accommodate frail and elderly nursing units. Qualified nurses are on these floors assist residents 24 hours a day, alongside carers and other staff.

On the ground floor, the Braes unit provides care for elderly mentally infirm (EMI) patients. The nurses and carers working here have specialised training and experience in working with people suffering from dementia and other related mental conditions.

Group: Handsale Ltd

Person in charge: Annette McConnachie (Manager)

Local Authority / Social Services: Renfrewshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 62

Shared Rooms: 0

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Westerfield Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.6 (maximum of 10) for Westerfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Westerfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Westerfield Care Home is calculated as follows: ( (88 Excellents x 5) + (8 Goods x 4) ) ÷ 96 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.645 Points relating to the number of positive Reviews for Westerfield Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12.4 Target = 0.645

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Westerfield Care Home has a Review Score of 9.6 (9.562) from 8 Reviews


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westerfield Care Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westerfield Care Home

  • Daughter of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

My partner has been in Westfield since Sept 2017 after a bad experience in another home. There is a welcome atmosphere when you enter Westfield, very clean and fresh throughout the home, rooms are clean and well appointed. I have seen my partner improve in lots of ways thanks to the care and attention he has received from the staff. Staff continually interact with residents, each member having their own unique ways of giving the residents a chance to lead a near normal life as is possible, during their stay in the home. Meals are varied and appetizing, activities within the home are geared to each resident's preference eg. games/TV/special lunches/visiting musical persons.

How likely would you be to recommend Westerfield Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

I cannot praise Westerfield Care Home enough for the care they gave my mum during her stay here until she sadly passed away. The staff there are all fantastic and my mum loved her time here. She came out of her shell and joined in activities which is something she would never have done previously. After mum passed everyone was so caring and looked after myself and my daughter with such warmth. The care they also provided before Mum died was fantastic. She was so looked after and made so comfortable that she died peacefully. I am so glad I chose here for my mum and would recommend to anyone looking to put/reside a resident at Westerfield.

How likely would you be to recommend Westerfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

To the staff who looked after our mum/grandmother.

We want to say a very big thank you to all of you for the care and love you have shown to our mother/grandmother since June 2017 and especially during her final days there to the 10th January 2017.
All of you have been amazing in the way you looked after her. Nothing was ever too much for you to do. It was a lovely environment, more like a small hotel rather than a care home. You were always there for her in so many ways both seen and unseen.

I was able to spend four days toward the end at the bedside holding hands and talking and she was still very aware of her surroundings and people coming to visit. It was so moving and I can never thank you enough. Every detail was attended to in a quiet and unobtrusive way.
We were able to stay overnight which was really appreciated.

Thank you so much from all of the family. We can never thank you enough.

How likely would you be to recommend Westerfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is a well kept, clean and welcoming home. Staff from chef to manager are all extremely friendly. The care staff are always to hand to answer any queries and so helpful. Residents are happy and there always seems to be some sort of activity happening on my visits.

How likely would you be to recommend Westerfield Care Home? Likely

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Average Rating:   4.6 out of 5

The staff seem to take a personal interest in the residents and their wellbeing. They keep relatives advised of any changes in the health or behaviour of residents.
The staff regularly fundraise to help provide equipment and activities for residents.
The care home does not have its own minibus, which does restrict outside activities and trips.

How likely would you be to recommend Westerfield Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My sisters and I feel that our mum is safe, well cared for, happy and content. She has found a new home which has a great atmosphere. She always looks well presented and interacts warmly with the staff. The staff are always friendly and call me by my first name. Mum's care is tailored to her needs. As they change staff react positively to our comments, take them on board and act on them. We trust the staff. This gives our mother and the family peace of mind. We are confident about her welfare and believe she is living so long because she is being well looked after.

How likely would you be to recommend Westerfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

My uncle was in hospital for eleven weeks. We went to see a few care homes. My first one was Westerfield. I was so glad when a room became available as this was my first choice. It is very clean and staff are excellent.

How likely would you be to recommend Westerfield Care Home? Extremely Likely

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Average Rating:   5 out of 5

When my brother was first admitted to Westerfield Care Home, he was very angry and resentful due mostly to the nature of his condition, but it was not long that the staff were able to settle him in with lots of care and attention so much so he would refer to it as his home.

From the front line staff giving nursing care, office staff and manager - they are all excellent.

How likely would you be to recommend Westerfield Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

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