Westerfield Care Home

30 High Calside, Paisley PA2 6BE
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9.6 41 Reviews
  • Westerfield Care Home, Paisley
Westerfield Care Centre, located in Paisley, is nestled in the lowlands of Scotland, just ten minutes from the thriving city of Glasgow. The town is easily accessible, with numerous transport links.

Westerfield has 64 beds and offers outstanding residential, nursing and dementia care for its residents. It also boasts three dining rooms, three quiet rooms and three lounges, allowing plenty of room for activities, relaxation and leisure.

The care home uses the latest technology to effectively manage medication, ensure peace of mind for relatives, provide personalised care and oversee the running of the home any place, any time. The innovative technology allows staff to update records as they go, ensuring accuracy and attention to detail, whilst also enabling them to spend more time with residents.

Residents each have their own spacious bedroom with an en-suite wet room, and there’s free Wi-Fi access for all. There's also a family room where residents can enjoy quality time with their loved ones.

Westerfield has three floors; the top two, named The Stables and Thistle, accommodate frail and nursing units, whilst the Braes unit on the ground floor provides care for the elderly mentally infirm. Each unit has its own dedicated, specialist teams who ensure the safety and wellbeing of each resident.

As well as featuring its own hair salon, Westerfield also has a secure garden that allows residents to spend quality time outdoors in a safe, secure environment.
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Care Provided by Westerfield Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Contact Westerfield Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Contact Westerfield Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Sharon Michie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (64)

Westerfield Care Home Reviews (41)

9.6

Westerfield Care Home has a Review Score of 9.6 (9.627) out of 10, based on 18 reviews in the last 2 years.
Over all time Westerfield Care Home has 41 reviews.

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Reviewer Connection to Westerfield Care Home
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Review from Margaret M (Daughter-in-law of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some improvements are being made at present, which do require to be made. There appears to be a staffing issue, which they say is being addressed. Hopefully, this will be soon as it's not working the way it should at present. Laundry is a big problem as it getting clothes returned to the correct people!
This care home could be very good with staff/management who really care.
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Review from Hazel W (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum was admitted to Westerfield Care Home in March 2021 after a long stay in hospital recovering from a stroke and Covid 19. The manager and staff went to great lengths to help our mum feel welcome and settle into her new surroundings. The home is very professionally run. The manager is always on
hand to answer any questions we have if needed. My sister and I are very happy with the care provided for our mum and feel she is in a very safe and secure environment. Mum has Lewy Body Dementia and staff are very understanding of this and take time to communicate with her. The home is clean and mums clothes laundered at all times. Catering staff are great and menu well varied. We feel there is always a happy atmosphere in the home and staff always smiling.
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Review from Winifred D (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Terrible experience with most of the staff. My mum waited nine and a half hours for an ambulance on New Year's Eve, eventually, they dialled a 999 ambulance, called us and told us to meet them at the hospital as Mum had deteriorated. Sadly, Mum passed away on 27th January. Many times, she never had
a drink in the room or a water jug, she was extremely dehydrated, had a urine infection, which then lead to urosepsis. Glad my mum is at peace and not going back to that place.
Reply from Rishi Sodha, Director at Westerfield Care Home
We are sorry to hear of the distress caused and take this matter very seriously. Could I please ask that you email me at correspondence@handsale.co.uk so that the matter can be investigated…read more
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Review from Marian W (Daughter of Resident) published on 18 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Westerfield at the end of May 2020. During the Covid pandemic, we have been unable to visit Mum inside the home but have outside. The difference in our Mum is unbelievable. She has dementia and stayed in sheltered housing with carers coming in 4 times a day and family there most of the
day, in between being in and out of hospital. As a family, we cannot believe the difference in her. She is happy, safe and has even put weight on. The care she is getting is second to none and the relief for us, as a family, is amazing. We cannot praise the staff enough - they are so caring and helpful. Mum is very content and for us, as a family, we can’t express our gratitude enough to the carers.
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Review from Brenda A (Daughter of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was admitted here in December last year, the manager, and her staff are approachable, caring, and extremely professional. Mum has vascular dementia, and during this pandemic, staff have been working extremely hard ensuring communication continues with mum. Mum's clothes are perfectly laundered,
the meal choices are great, her bedroom is spotless. The staff goes above and beyond and the most important thing is how much mum relates to them. Our family of five daughters can’t fault anything and it was a godsend mum was fortunate enough to be placed in this wonderful care home. Thank you to each and every one of you.
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Review from T G (Son of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only been in the home for 5-6 weeks but so far our family are very happy with the care provided.
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Review from Jean M (Partner of Resident) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my partner on a regular basis since he was admitted to Westerfield Care Home. I find it has a very homely feeling about it. Spotlessly clean, happy residents, lots of activities that residents are active in. Meals are varied and of good portions depending on residents appetite. The staff
have a good rapport with residents. Safety is good, coded door and unit entries.
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Review from Danny M (Son of Resident) published on 8 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class. Clean, friendly staff. Care level good. Knowledge of residents very good.
Great place.
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Review from B K (Son of Resident) published on 27 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westerfield Care Home is a very professionally run home. The staff and management are always caring and supportive to our parents. My brother and I are so appreciative of everything that is carried out for our mum and dad.
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Review from E C (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has lived in Westerfield for almost a year. We felt very fortunate when he secured a place. My mother had been a resident for five years before her death in 2018. The standard of care is excellent. Both my parents have been treated very well and with utmost respect.
Staff also support the
family.
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Review from C A (Son of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very well looked after.
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Review from David C (Son of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Westerfield since last December and the care have been excellent. There has been a consistent group of staff and entertainment is very good. The latest inspection report is very good and I attended the relatives meeting which was most helpful.
Picking a care home is not easy and
I am very glad that we picked Westerfield.
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Review from Hugh B (Brother of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent! Very willing to help at any time. Always friendly and cheerful to both residents and visitors.
Nothing seems to be too much trouble for them.
Property always very clean and tidy, all in good condition. Peaceful location and environment.
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Review from Nadia F (Wife of Resident) published on 6 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been in Westerfield Care Home since July 2018 and I feel he is being looked after very well. The home is well run and the staff are lovely, they interact with my husband well.
The manager is very helpful if needed. I would recommend this home to anyone.
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Review from Paul (Son of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
To the staff who looked after our mum/grandmother.


We want to say a very big thank you to all of you for the care and love you have shown to our mother/grandmother since June 2017 and especially during her final days there to the 10th January 2017.
All of you have been amazing in the way you looked

after her. Nothing was ever too much for you to do. It was a lovely environment, more like a small hotel rather than a care home. You were always there for her in so many ways both seen and unseen.


I was able to spend four days toward the end at the bedside holding hands and talking and she was still very aware of her surroundings and people coming to visit. It was so moving and I can never thank you enough. Every detail was attended to in a quiet and unobtrusive way.
We were able to stay overnight which was really appreciated.


Thank you so much from all of the family. We can never thank you enough.

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Review from Irene M (Daughter of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Westerfield Care Home enough for the care they gave my mum during her stay here until she sadly passed away. The staff there are all fantastic and my mum loved her time here. She came out of her shell and joined in activities which is something she would never have done previously. After
mum passed everyone was so caring and looked after myself and my daughter with such warmth. The care they also provided before Mum died was fantastic. She was so looked after and made so comfortable that she died peacefully. I am so glad I chose here for my mum and would recommend to anyone looking to put/reside a resident at Westerfield.
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Review from Moira C (Sister of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a well kept, clean and welcoming home. Staff from chef to manager are all extremely friendly. The care staff are always to hand to answer any queries and so helpful. Residents are happy and there always seems to be some sort of activity happening on my visits.
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Review from A L (Sister of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my brother was first admitted to Westerfield Care Home, he was very angry and resentful due mostly to the nature of his condition, but it was not long that the staff were able to settle him in with lots of care and attention so much so he would refer to it as his home.


From the front line staff

giving nursing care, office staff and manager - they are all excellent.
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Review from Duncan M (Cousin of Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff seem to take a personal interest in the residents and their wellbeing. They keep relatives advised of any changes in the health or behaviour of residents.
The staff regularly fundraise to help provide equipment and activities for residents.
The care home does not have its own minibus,
which does restrict outside activities and trips.
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Review from Agnes W (Niece of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was in hospital for eleven weeks. We went to see a few care homes. My first one was Westerfield. I was so glad when a room became available as this was my first choice. It is very clean and staff are excellent.
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Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for Westerfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.627 for Westerfield Care Home is calculated as follows: ( (166 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 209 Ratings = 4.627
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westerfield Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

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