Care Home Owned by Handsale Ltd in Neath - Port Talbot
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Neath - Port Talbot for Handsale Ltd are showing below.
View the details of all 5 locations (with 195 reviews) owned by Handsale Ltd
Handsale Ltd Locations in Neath - Port Talbot (1)
Swn-y-Mor Care Centre
9.7
40 reviews
Scarlet Avenue, Aberavon Beach, Port Talbot SA12 7PH
"Exceptional care and facilities. All the care staff are friendly and approachable and all take time to chat with residents and relatives.…" Read all 40 reviews
Location Type Care Home
Swn-y-Mor is a 91-bed home offering high-quality residential, nursing and dementia care in the heart of Port Talbot. The home also offers care for younger residents with physical disabilities. There are 88 team members offering specialist care for… Read more about Swn-y-Mor Care Centre
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Younger Adults
- Physical Disability
- Palliative Care
- Acquired Brain Injury
- 91 Rooms
Handsale Ltd Reviews in Neath - Port Talbot (40)
9.3
Handsale Ltd has a Group Review Score of 9.3 (9.338) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Handsale Ltd must have a Review Score.
Review of
Swn-y-Mor Care Centre
from L O (Niece of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Exceptional care and facilities. All the care staff are friendly and approachable and all take time to chat with residents and relatives. Office staff and managers are efficient and always willing to help. The facilities, meals, entertainments are high quality. I feel my aunt is safe and comfortable
with plenty of opportunities for interaction.
The one tiny improvement I could suggest would be to provide occasional weekend activities.
The one tiny improvement I could suggest would be to provide occasional weekend activities.
Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre
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Review of
Swn-y-Mor Care Centre
from C D (Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All of the staff were very empathetic and have shown great kindness to me, aiding my recovery.
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Review of
Swn-y-Mor Care Centre
from E W (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot praise the staff enough at Swn-y-Mor. Their professionalism in the way they care for our mum has been outstanding. They stay in touch when needed to inform us of our mum's care and nothing is too much trouble for them. I highly recommend this care home, the members of staff are caring, warm
and treat everyone with dignity and respect.
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Review of
Swn-y-Mor Care Centre
from H W (Son of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident at Swn-y-Mor for the last eight and a half years. She wanted to come to Swn-y-Mor when she was ready to go into a care home. She has been very happy there and used to be able to take part in a lot of the musical entertainment that the home puts on. All the staff are very
caring towards her, especially now as she is not in the best of health. We receive a warm welcome from management and caring staff when we visit.
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Review of
Swn-y-Mor Care Centre
from Sally C (Niece of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My relative went into swn y mor in mid February towards end of life care the staff were absolutely fantastic to him from the cleaners to the managers they also took the time to ask if we were ok we were offered refreshments every day when the time came I spent whole days there and everyone was very
respectful and kind when my relative passed they had put flowers and a bible open at the 23rd psalm the two nurses assigned to him were absolutely wonderful kind and caring feeding him his medication of a little spoon one at a time so he could manage to swallow them I'd give them a hundred stars if I could if you have a relative lucky enough to be offered a place grab it with both hands places like this are rare we were so lucky to have them x
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Review of
Swn-y-Mor Care Centre
from William S (Grandson of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandfather is a resident and is treated amazingly. Me and my family could not be happier for him and are grateful for the care he is receiving. 10/10 would stick my parents there when they get old enough.
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Review of
Swn-y-Mor Care Centre
from Paul H (Nephew of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot praise the staff and carers enough for the nursing care they provided for my uncle in the last days of his battle with cancer. The facilities provide are cheerful and happy and the staff are wonderful. They provided compassionate support at a difficult challenging time and my family and I are
very grateful that they were able to provide my uncle with a safe, comfortable and peaceful passing.
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Review of
Swn-y-Mor Care Centre
from S P (Daughter of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother has been in Swn-y-Mor for nearly 3 years. She has settled in well and has made a lot of new friends. The staff are really caring and look after her really well. She enjoys the entertainment every week, which is varied. The care home is very clean and her room is comfortable and very pleasant.
Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre
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Review of
Swn-y-Mor Care Centre
from P S (Sister-in-law of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I think the staff are marvelous. Nothing is to much trouble for them. There is always something going on for the residents. Chinese new year, bingo, singer my sister in law took a while to adjust but now she likes it there.
Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre
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Review of
Swn-y-Mor Care Centre
from Gaynor L (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Swn-y-Mor is always ready with a warm welcome. The staff are friendly and helpful. The home is always clean and warm with none of the smells associated with care homes.
My mother has no complaints about her care and her health needs have been dealt with properly. She is delighted that she can have
My mother has no complaints about her care and her health needs have been dealt with properly. She is delighted that she can have
abath whrn she wants. A hospital bed has been provided and a wheelchair as a result of staff contact with NHS.
Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre
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Review of
Swn-y-Mor Care Centre
from Elizabeth S (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care my father is receiving is out standing, the staff are amazing and have time for him, for the first time in years he is able to get out of bed daily with the carers support, when he has been ill it has been picked up quickly and medicine received. I wish he had moved in sooner
Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre
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Review of
Swn-y-Mor Care Centre
from H L (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has recently been unwell after 2 falls.
Senior carers from Sandpiper suite have given me regular updates and asked for medical review.
Grateful to all carers for their attention and also to the nurses on ground floor who reviewed him and assisted him back to bed.
It's a tough decision to
Senior carers from Sandpiper suite have given me regular updates and asked for medical review.
Grateful to all carers for their attention and also to the nurses on ground floor who reviewed him and assisted him back to bed.
It's a tough decision to
put a loved one into care but it's reassuring to know dad is being looked after.
Thank you Swn-Y-Mor Sandpiper suite.
Thank you Swn-Y-Mor Sandpiper suite.
Reply from Chris Rees, Area Manager at Swn-y-Mor Care Centre
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Review of
Swn-y-Mor Care Centre
from S H (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mother passed away peacefully in Nursing care at Swn y Mor in December after a long stay at Swn y Mor. At all stages of her time there she was superbly looked after and her needs well supported. The environment is outstanding, the residents rooms are lovely. Cleanliness is outstanding and the food
is excellent. The standard of care cannot be faulted, staff are cheerful, pleasant, personable and excellent at they do, leadership is effective and leaders are visible and accessible. When our mother was able to participate, she hugely enjoyed the activities offered to residents which are led by an outstanding entertainment manager who works especially hard to include residents.
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Review of
Swn-y-Mor Care Centre
from Elaine W (Sister of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister has now been in Swn-Y-Mor Care Centre since October 2023. She is now 96 and has settled in to the home extremely well. She lived in her own home for 92 years so we imagined that it would be quite difficult for her to settle. However, she has surprised us all. She loves her room, the staff
and some of the activities. She is a little bit picky with her food and has her favourite items, tomato soup and chocolate eclairs. She is extremely happy, rarely grumbles and doesn't have a bad word to say for anybody.
We couldn't wish for a better atmosphere. We have visited several other homes where we have other relatives and I certainly wouldn't want to place her in any of these.
She has made a very close friendship with another resident and they see each other every day.
The events organiser has put on two superb birthday parties for her at 95 and 96 when many of her friends attended and commented on how well it was presented.
We couldn't wish for a better atmosphere. We have visited several other homes where we have other relatives and I certainly wouldn't want to place her in any of these.
She has made a very close friendship with another resident and they see each other every day.
The events organiser has put on two superb birthday parties for her at 95 and 96 when many of her friends attended and commented on how well it was presented.
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Review of
Swn-y-Mor Care Centre
from P C (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Food in general is good, except the chips which aren't.
Staff are very professional and friendly
Home needs needs a bit of a refurbishment, parts are starting to look worn.
Activities are quite varied and special shout out to the two member of staff.
Location is great especially for chair bound
Staff are very professional and friendly
Home needs needs a bit of a refurbishment, parts are starting to look worn.
Activities are quite varied and special shout out to the two member of staff.
Location is great especially for chair bound
residents as you have direct access to the promenade and beach.
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Review of
Swn-y-Mor Care Centre
from M J (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was in Swn-Y-Mor for nearly three years until she passed away in June 2024. The staff at the home were excellent and my mother was well looked after and was very happy at the home. Every time we visited the staff were always friendly and showed a loving care for my mother. I would highly recommend
this care home to anyone considering a place for their relatives in the future.
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Review of
Swn-y-Mor Care Centre
from S M (Granddaughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandmother had just short of 3 wonderful years at Swn-Y-Mor Care Centre I am sure that had she not moved there her years would have been cut much shorter. The staff were like extended family, she adored them all. She lived for her weekly Bingo sessions and loved regular visits from Elvis with the
amazing activities team. It is a well run home that is very clean. Management are very approachable with an open door policy should we have needed to speak with them. It gave us great peace of mind to know she was so well looked after.
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Review of
Swn-y-Mor Care Centre
from H L (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Dad is a fussy eater, he may not always eat the food, from what I have seen though it looks appetising. He likes going out on the bus for trips.
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Review of
Swn-y-Mor Care Centre
from Linda D (Sister of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother was cared for at Swn-y-Mor Care Home, I cannot thank the manager and all of the staff enough for the loving care he received all the years he spent there. We as a family are very sad to say our relative sadly passed away on Tuesday 9th of April. We know he had the very best care there, which
helps us to deal with our grief. He could be difficult at times, but the manager and her staff handled him with lots of love and care. What really touched us as a family was the way they dealt with him passing away with so much dignity and love, when the undertakers came to remove him, all the staff were lined up to see him out, he would have loved this.
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Review of
Swn-y-Mor Care Centre
from Marilyn S (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident at Swn-y-Mor since January 2023. The care she has received is second to none, all her needs are fully catered for. Meals are nutritious and plentiful. Activities, as you get older, are very important but the activities staff are very, very active and provide a varied range
of activities. They work extremely hard. My mother is very happy in Swn-y-Mor.
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