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Care Home Owned by Handsale Ltd in Neath - Port Talbot

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Handsale Ltd in Neath - Port Talbot

Only the locations & reviews in Neath - Port Talbot for Handsale Ltd are showing below.

View the details of all 5 locations (with 205 reviews) owned by Handsale Ltd

Handsale Ltd Locations in Neath - Port Talbot (1)

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Swn-y-Mor Care Centre
Scarlet Avenue, Aberavon Beach, Port Talbot SA12 7PH 
9.7 44 reviews
Swn-y-Mor Care Centre, Port Talbot, Neath - Port Talbot
"My mother has lived at Swy Y Mor for 18 months. My wife has worked in several homes in Dorset, for many years, and she has never, ever come…"   Read all 44 reviews
  • 91 Rooms
Location Type Care Home

Swn-y-Mor is a 91-bed home offering high-quality residential, nursing and dementia care in the heart of Port Talbot. The home also offers care for younger residents with physical ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Handsale Ltd Reviews in Neath - Port Talbot (44)

9.3

Handsale Ltd has a Group Review Score of 9.3 (9.288) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Handsale Ltd must have a Review Score.

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Review of

Swn-y-Mor Care Centre

from M D (Son of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at Swy Y Mor for 18 months. My wife has worked in several homes in Dorset, for many years, and she has never, ever come across such a wonderful home as this one. My mother has MS. She is always clean and tidy. She has a great deal of stimulation eg trips, entertainment, activities,
games and special functions. It is amazing. The home is very clean and smell free. The staff are amazing and extremely caring. My wife and I would live there ourselves. 10 out of 10.
Reply from Chris Rees, Area Manager at Swn-y-Mor Care CentreThank you for your lovely feedback. We're delighted your mother is happy at Swn y Mor and your kind words about our team, care, and activities mean a lot to us.
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Review of

Swn-y-Mor Care Centre

from Ceri H (Husband of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is extremely well run the standard is set and maintained by the managers and all staff adhere to it. The home is clean and the staff are friendly and caring.
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Review of

Swn-y-Mor Care Centre

from Ann D (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely satisfied with the standard of care my mother is receiving; she is treated with dignity, and all aspects of her care are performed to a high standard. Excellent laundry service, the person in the laundry deserves a special mention, she goes above and beyond, she irons new garments before
placing them in the wardrobe, and she is a huge asset to the care centre. My mother's room has commanding views of Swansea Bay and is spotlessly clean, so is the entire building.
Reply from Chris Rees, Area Manager at Swn-y-Mor Care CentreThank you for taking the time to share your feedback. We're pleased to hear that your mother is receiving care delivered with dignity and to a high standard. Your kind words about our laundry colleague will be shared with the team this level of pride and attention to detail makes a real difference. We also appreciate your comments on cleanliness and the environment. Thank you for your support.
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Review of

Swn-y-Mor Care Centre

from J W (Niece of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle has been at Swn-y-Mor for just over a year now. He is very comfortable as the staff ensure he is well taken care of.
He is now disabled and can't move on his own and I know that the staff are there to help with his needs.
I am overseas so it is hard to contact my uncle all the time due
to time difference but the staff are very helpful in emailing me weekly and keeping me up to date with any health issues. I find them very welcoming and warm.
Reply from Chris Rees, Area Manager at Swn-y-Mor Care CentreThank you for your kind feedback. We are pleased to hear that your uncle is comfortable and well supported by our team. We are glad our regular updates have been helpful and appreciate your positive comments, which we will share with the staff.
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Review of

Swn-y-Mor Care Centre

from L O (Niece of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional care and facilities. All the care staff are friendly and approachable and all take time to chat with residents and relatives. Office staff and managers are efficient and always willing to help. The facilities, meals, entertainments are high quality. I feel my aunt is safe and comfortable
with plenty of opportunities for interaction.
The one tiny improvement I could suggest would be to provide occasional weekend activities.
Reply from Chris Rees, Area Manager at Swn-y-Mor Care CentreThank you for your wonderful review! We're delighted to hear that you and your aunt are happy with our care and facilities. We appreciate your suggestion about weekend activities and will certainly consider it to enhance our services further. Your feedback is invaluable to us
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Review of

Swn-y-Mor Care Centre

from C D (Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff were very empathetic and have shown great kindness to me, aiding my recovery.
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Review of

Swn-y-Mor Care Centre

from E W (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough at Swn-y-Mor. Their professionalism in the way they care for our mum has been outstanding. They stay in touch when needed to inform us of our mum's care and nothing is too much trouble for them. I highly recommend this care home, the members of staff are caring, warm
and treat everyone with dignity and respect.
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Review of

Swn-y-Mor Care Centre

from H W (Son of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Swn-y-Mor for the last eight and a half years. She wanted to come to Swn-y-Mor when she was ready to go into a care home. She has been very happy there and used to be able to take part in a lot of the musical entertainment that the home puts on. All the staff are very
caring towards her, especially now as she is not in the best of health. We receive a warm welcome from management and caring staff when we visit.
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Review of

Swn-y-Mor Care Centre

from Sally C (Niece of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative went into swn y mor in mid February towards end of life care the staff were absolutely fantastic to him from the cleaners to the managers they also took the time to ask if we were ok we were offered refreshments every day when the time came I spent whole days there and everyone was very
respectful and kind when my relative passed they had put flowers and a bible open at the 23rd psalm the two nurses assigned to him were absolutely wonderful kind and caring feeding him his medication of a little spoon one at a time so he could manage to swallow them I'd give them a hundred stars if I could if you have a relative lucky enough to be offered a place grab it with both hands places like this are rare we were so lucky to have them x
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Review of

Swn-y-Mor Care Centre

from William S (Grandson of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather is a resident and is treated amazingly. Me and my family could not be happier for him and are grateful for the care he is receiving. 10/10 would stick my parents there when they get old enough.
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Review of

Swn-y-Mor Care Centre

from Paul H (Nephew of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff and carers enough for the nursing care they provided for my uncle in the last days of his battle with cancer. The facilities provide are cheerful and happy and the staff are wonderful. They provided compassionate support at a difficult challenging time and my family and I are
very grateful that they were able to provide my uncle with a safe, comfortable and peaceful passing.
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Review of

Swn-y-Mor Care Centre

from S P (Daughter of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Swn-y-Mor for nearly 3 years. She has settled in well and has made a lot of new friends. The staff are really caring and look after her really well. She enjoys the entertainment every week, which is varied. The care home is very clean and her room is comfortable and very pleasant.
Reply from Chris Rees, Area Manager at Swn-y-Mor Care CentreThank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.
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Review of

Swn-y-Mor Care Centre

from P S (Sister-in-law of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think the staff are marvelous. Nothing is to much trouble for them. There is always something going on for the residents. Chinese new year, bingo, singer my sister in law took a while to adjust but now she likes it there.
Reply from Chris Rees, Area Manager at Swn-y-Mor Care CentreThank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre, it is lovely to hear that your sister-in-law has settled. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.
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Review of

Swn-y-Mor Care Centre

from Gaynor L (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Swn-y-Mor is always ready with a warm welcome. The staff are friendly and helpful. The home is always clean and warm with none of the smells associated with care homes.
My mother has no complaints about her care and her health needs have been dealt with properly. She is delighted that she can have
abath whrn she wants. A hospital bed has been provided and a wheelchair as a result of staff contact with NHS.
Reply from Chris Rees, Area Manager at Swn-y-Mor Care CentreThank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.
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Review of

Swn-y-Mor Care Centre

from Elizabeth S (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my father is receiving is out standing, the staff are amazing and have time for him, for the first time in years he is able to get out of bed daily with the carers support, when he has been ill it has been picked up quickly and medicine received. I wish he had moved in sooner
Reply from Chris Rees, Area Manager at Swn-y-Mor Care CentreIt is lovely to hear how successful the move has been for your father; Thank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the entire team.
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Review of

Swn-y-Mor Care Centre

from H L (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has recently been unwell after 2 falls.
Senior carers from Sandpiper suite have given me regular updates and asked for medical review.
Grateful to all carers for their attention and also to the nurses on ground floor who reviewed him and assisted him back to bed.
It's a tough decision to
put a loved one into care but it's reassuring to know dad is being looked after.
Thank you Swn-Y-Mor Sandpiper suite.
Reply from Chris Rees, Area Manager at Swn-y-Mor Care CentreIts good to hear you feel reassured, Thank you for your kind words and for taking the time to leave a review about Swn y Mor Care Centre. Your feedback is truly appreciated, and we will make sure to share your thoughtful comments with the team on ground floor.
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Review of

Swn-y-Mor Care Centre

from S H (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother passed away peacefully in Nursing care at Swn y Mor in December after a long stay at Swn y Mor. At all stages of her time there she was superbly looked after and her needs well supported. The environment is outstanding, the residents rooms are lovely. Cleanliness is outstanding and the food
is excellent. The standard of care cannot be faulted, staff are cheerful, pleasant, personable and excellent at they do, leadership is effective and leaders are visible and accessible. When our mother was able to participate, she hugely enjoyed the activities offered to residents which are led by an outstanding entertainment manager who works especially hard to include residents.
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Review of

Swn-y-Mor Care Centre

from Elaine W (Sister of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has now been in Swn-Y-Mor Care Centre since October 2023. She is now 96 and has settled in to the home extremely well. She lived in her own home for 92 years so we imagined that it would be quite difficult for her to settle. However, she has surprised us all. She loves her room, the staff
and some of the activities. She is a little bit picky with her food and has her favourite items, tomato soup and chocolate eclairs. She is extremely happy, rarely grumbles and doesn't have a bad word to say for anybody.
We couldn't wish for a better atmosphere. We have visited several other homes where we have other relatives and I certainly wouldn't want to place her in any of these.
She has made a very close friendship with another resident and they see each other every day.
The events organiser has put on two superb birthday parties for her at 95 and 96 when many of her friends attended and commented on how well it was presented.
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Review of

Swn-y-Mor Care Centre

from P C (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Food in general is good, except the chips which aren't.
Staff are very professional and friendly
Home needs needs a bit of a refurbishment, parts are starting to look worn.
Activities are quite varied and special shout out to the two member of staff.
Location is great especially for chair bound
residents as you have direct access to the promenade and beach.
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Review of

Swn-y-Mor Care Centre

from M J (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Swn-Y-Mor for nearly three years until she passed away in June 2024. The staff at the home were excellent and my mother was well looked after and was very happy at the home. Every time we visited the staff were always friendly and showed a loving care for my mother. I would highly recommend
this care home to anyone considering a place for their relatives in the future.
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