Silver Trees

10 Brockway, Nailsea, Bristol BS48 1BZ

Silver Trees is a purpose built, 62 bedroomed care home located in a pleasant residential area of Nailsea, to the south west of Bristol. Surrounded by gardens with mature foliage, Silver Trees provides a tranquil setting for its residential and nursing clients.

A team of 75 staff, including a dedicated activities coordinator, provide an excellent standard of care, which includes respite and convalescent care if required.

The home welcomes visits from friends and family and also encourage their input into the activities they provide and the overall running of the home.

***Two Week Respite Care Packages Now Available From £1,150***

Group: Handsale Ltd

Person in charge: Roxanne Girard (Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 62

Shared Rooms: 0

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Silver Trees: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Silver Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Silver Trees in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.603 for Silver Trees is calculated as follows: ( (100 Excellents x 5) + (35 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 146 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.403 Points relating to the number of positive Reviews for Silver Trees is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12.4 Target = 0.403

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Silver Trees has a Review Score of 9 (9.006) from 13 Reviews


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Silver Trees?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Silver Trees

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1

Mum went into residential care at Silver Trees four years ago. When she went in she was very poorly, not eating, not getting out of bed, dressed and eating and drinking normally.
Her room was always clean and tidy and the staff were all so very caring and always had time for mum.
She was very happy there and loved her room, the food and the staff. You could see the love and respect the staff had for their residents. They also were a huge support to the family when mum was in her last weeks the nursing care she received was exemplary, staff from the residential floor came in daily to see her and the level of support and love for family members was far beyond the call of duty.

How likely would you be to recommend Silver Trees? Extremely Likely

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Average Rating:   4.4 out of 5

Kind lovely staff did everything they could to make mum comfortable and welcome. Amazing team of people.

How likely would you be to recommend Silver Trees? Extremely Likely

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Average Rating:   5 out of 5

The care and attention given to my mother while residing at this home was absolutely excellent. Mum had vascular dementia and had very little bowel and bladder control and also had no short-term memory so reluctantly I had to put Mum into a home. Thank God I found Silver Trees after going around a dozen or more within a 30-mile radius. Everybody who visited Mum (family, friends and neighbours) all commented positively on her care, the food she was given, her lovely room, the kind, considerate staff and the cleanliness of the home. The cook took special care when giving Mum a meal due to her illness and swallowing issues. Her own GP practice also visited Mum at Silver Trees from her practice - another benefit.

Finally Mum had End of Life care here after the hospital asked if Silver Trees would have Mum back for her last few days. The care and love they showed her was outstanding.

How likely would you be to recommend Silver Trees? Extremely Likely

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Average Rating:   4.8 out of 5

I cannot honestly write a review without mentioning the care manager. She was the only senior person I ever met or spoke with, despite visiting at least three times a week for a year.
In her care, she and her team of very caring, willing and above all else, very well managed team provided outstanding care to my father right up until his very peaceful death, in his 'home', with those who felt like an extension to our family.
Dad was a very positive and appreciative person, who gave as much as he received at Silver Trees, right up until his final week there.
The standard of care and support that he received was excellent. We know that the care team - under the excellent support and management of the care manager provided us with an excellent experience. Shame about our final management letter! Dreadful!

How likely would you be to recommend Silver Trees? Extremely Likely

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Average Rating:   3.7 out of 5

Mum is very happy as we are.

How likely would you be to recommend Silver Trees? Extremely Likely

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Average Rating:   5 out of 5

My father was only in the home for a few days before he died. However, we found the staff to be caring and compassionate, especially the nurse and carer assigned to him.

How likely would you be to recommend Silver Trees? Extremely Likely

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Average Rating:   4.7 out of 5

Very welcome staff and warm and colorful rooms. Good furniture, comfortable bed and chair. Good food and found staff very friendly. Always dressed in clean clothes and very content.

How likely would you be to recommend Silver Trees? Likely

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Average Rating:   4.4 out of 5

My mother has been a resident at Silver Trees for some years. Both my brother and I feel that she has been very well looked after and we have no complaints at all.
She has never been an easy person to deal with very strong willed and determined but the staff are to be praised for the way they have coped with her varied mood swings, that said we are grateful for the dedication of the staff all of them.

How likely would you be to recommend Silver Trees? Extremely Likely

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Average Rating:   4.5 out of 5

Extremely attentive to rapidly changing needs of my father who required a great deal of RGN Nursing care during the final weeks of his life. Having received a terminal cancer diagnosis as a fit 76 year old his mental and psychological management were equally well supported. He died in comfort knowing that all his needs were being taken care off and felt loved and respected.

How likely would you be to recommend Silver Trees? Extremely Likely

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Average Rating:   5 out of 5

I was bowled over of how well my uncle was cared for! It was fabulous!

How likely would you be to recommend Silver Trees? Extremely Likely

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Average Rating:   5 out of 5

My mother lived in the care home for nearly five years. Her room was of a good quality and was kept clean and generally tidy over the last few months the care home seems to have had a more settled staff who seem genuinely friendly and caring and did their best to keep my mother happy and comfortable. The quality of nursing care was also excellent. Out main issues were minor: TV being left on but facing away, TV tuned to pop music, newspaper left out of sight/reach. This may possibly be due to temporary/weekend staff rather than the regular carers? The general administration seems poor: the office is frequently unmanned and telephones unanswered. I am also concerned at the number of people who know the door entry code. (myself included). Practically this is useful but a security concern.

How likely would you be to recommend Silver Trees? Likely

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Average Rating:   4.1 out of 5

My 95-year-old mother went into Silver Trees for the first time in April 2016 for a week's respite care to give us an opportunity to take a short holiday. She was apprehensive. I found the staff, without exception, to be friendly, caring, helpful and flexible. My mother was reassured and well looked after, despite not being an easy patient. We would be happy to repeat the experience.

How likely would you be to recommend Silver Trees? Extremely Likely

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Average Rating:   4.8 out of 5

Mother has been a resident at Silver Trees for the last three years after breaking both hips and becoming immobile. Staff extremely accommodating and always obliging. Home exceptionally well kept, clean and fresh. Visitors welcome at all times! Home well designed with multiple lounges and open areas.

How likely would you be to recommend Silver Trees? Extremely Likely

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Average Rating:   4.8 out of 5

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