The Leonard Elms Care Home

Brinsea Road, Congresbury, Bristol BS49 5JH
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8.8 24 Reviews
  • The Leonard Elms Care Home, Bristol
The Leonard Elms care home is part of the Optima Care Partnership - a remarkable family organisation based in the South West who aim to meet the needs of its local community.

The nursing home is a modern purpose built facility in a beautiful Country setting offing residents lovely rural views and extensive garden and outdoor space to enjoy.

The home offers unsuited bedrooms offering light and airy accommodation with a choice of lounges for dinning and socialization. A range of meal options are available and as you would expect regular entertainment and events to choose from.

The home provides dementia care services with staff training derived from the highly recognized Dementia Service Development Center at Stirling University.

The home has a dementia lead who focuses on best practice in this area. In addition the home provides for general nursing needs, and a pathway of care for residents with short or long term health conditions that require professional nursing intervention and the management of clinical support through to end of life care in homely surroundings.

Quality Nursing Care in a clean and safe environment where you will be treated with respect and kindness. The Leonard Elms offers appropriate clinical managment for your illness in a well led service sensitive to your needs.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 37 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Katie Maidment (Home Manager)

Local Authority / Social Services

Admission Criteria

  • On Enquiry
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (37)

The Leonard Elms Care Home Reviews (24)

8.8

The Leonard Elms Care Home has a Review Score of 8.8 (8.770) out of 10, based on 4 reviews in the last 2 years.
Over all time The Leonard Elms Care Home has 24 reviews.

Overall Experience
  • 16
  • 7
  • 1
  • 0
  • 0
Date Published
  • 24
  • 1
  • 2
  • 4
  • 20
Reviewer Connection to The Leonard Elms Care Home
  • 9
  • 8
  • 5
  • 1
  • 1
Total of 24, showing 21-24
Review from Andrew L (Son of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the care to be excellent. The staff are friendly and show a genuine concern for residents. The activities were good although it's been a long time since Dad could engage with them.
Reply from Stephen Crisp, Director at The Leonard Elms Care Home

Andrew - Your feedback is very much appreciated by our staff who work so hard for our residents and are so proud to care - Take Care.

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Review from Sheila L (Wife of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care very good, also food seems to be very satisfactory.
Reply from Stephen Crisp, Director of Operations at The Leonard Elms Care Home

Sheila, thank you for taking the trouble to comment on our service at the Leonard Elms Nursing Home; we are delighted you find things to your satisfaction.

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Review from Susan F (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is well looked after by caring staff. The staff also make a fuss of my father whenever he visits my mother. Her room is kept clean and tidy and she appears well fed.
Reply from Stephen Crisp, Director of Operations at The Leonard Elms Care Home

Susan your positive feedback is very much appreciated by the Management Team and your family's comments will uplift our care team's spirits; thank you for choosing The Leonard Elms Nursing Home.

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Review from Ross F (Son of Resident) published on 31 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was at the elms for over 7 years, entering in the mid stages of dementia and staying there until he died. At first he was very active and an escape artist and at the end completely bed ridden and mentally incapacitated.


He was probably as happy there as he was anywhere in his life. He had friendship,

a lovely private room with a view, attentive staff, good food, privacy, entertainment and superb nursing care. He became one of the family and relatives were known by sight to the staff. It was a personal and loving place & we had no concerns about him. He wasn't a room number, he was Ken - no care by numbers and bored agency staff at the Elms but an extended family.


Dad was clean, happy, comfortable and well fed and as his disease progressed he was cared for in a dignified and gentle way. The fees were incredibly reasonable and comprehensive with no surprises.


When my time comes I'd be happy to go there.

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  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.8 (8.770)

Overview of Review Score

The Review Score of 8.8 (8.770) out of 10 for The Leonard Elms Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for The Leonard Elms Care Home is calculated as follows: ( (41 Excellents x 5) + (7 Goods x 4) ) ÷ 48 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.916 Points relating to the number of positive Reviews for The Leonard Elms Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 4 Positive Reviews ÷ 7.4 = 0.541
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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