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Optima Care Partnership has been providing quality care since 1985. It is a family run business which was started in Bedminster, Bristol. Over the years, Optima Care has expanded to seven units at five different locations.

Optima Care provides a wide range of care including mental health, dementia, and general nursing. There is an ethos throughout Optima to provide excellent care and create environments in which residents feel at home.

Optima Care Group Locations (3)

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3 Care Homes owned by Optima Care Group
Primley Court Nursing Home

13 Primley Park, Paignton TQ3 3JW 

9.9 115 reviews
"We have had experience of Primley View since January 2024 when our Dad aged 101 years of age was sent there from South Hams Hospital. Their…"   Read all 115 reviews
Location Type Care Home

Primley Court Nursing Home has been providing effective, quality care for older people since 1985. Its location combines two service facilities: The Court and The View. Each facility delivers a pathway of care for people with complex or higher nursing… Read more about Primley Court Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 78 Rooms
The Leonard Elms Care Home

Brinsea Road, Congresbury, Bristol BS49 5JH 

8.8 24 reviews
"Once again the staff of the Leonard Elms have proven to be Professional,caring and understanding. My mum had a fit again on mothers day and…"   Read all 24 reviews
Location Type Care Home

The Leonard Elms care home is part of the Optima Care Partnership - a remarkable family organisation based in the South West who aim to meet the needs of its local community. The nursing home is a modern purpose built facility in a beautiful Country… Read more about The Leonard Elms Care Home

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 37 Rooms
Claro Homes

11/16 Philip Street, Bedminster, Bristol BS3 4EA 

Location Type Care Home

Claro Homes is situated in Bedminster, Bristol. The Home is split into 5 units across 2 buildings that are linked by an enclosed courtyard. It is a safe environment for younger adults with mental health concerns, the care is focused around the rehabilitation… Read more about Claro Homes

  • Care Provided
  • Long Term/Permanent
  • Younger Adults
  • Mental Health
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 54 Rooms

Optima Care Group Reviews (139)

Reviews posted for members of Optima Care Group

Overall Experience
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Reviewer Connection to Optima Care Group
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Review of

Primley Court Nursing Home

from Maria H (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had experience of Primley View since January 2024 when our Dad aged 101 years of age was sent there from South Hams Hospital. Their level of care is off the scale and we could not have asked for better care for him. An empathetic and compassionate team headed by an exceptional lady who deserves
every accolade for her care and attention backed by a team who should write the definitive book on dementia care. Cannot recommend this Home highly enough.
Reply from Stephen Crisp, Director at Primley Court Nursing Home
M we are hummbled by your accolade of Primley View and the recognition of the staff team whilst looking after your father. we also believe the home is Well Led and responsive to the needs of our…read more
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Review of

Primley Court Nursing Home

from A E (Partner of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care I could possibly hope for. The staff are wonderful, compassionate, understanding and supportive.
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Review of

Primley Court Nursing Home

from Yvonne B (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot say enough good things about the staff at Primley Court - they truly seem to care for all the residents - even the most difficult - thankful my Mum has found this place even though I wish she wasn't in it.
Friday afternoons with Amanda are terrific - the residents and staff seem to really
enjoy the music and dancing!
Reply from Stephen Crisp, Director at Primley Court Nursing Home
Thank you for your kind sentiments towards our staff, we of course, also believe thay give 100% to our residents and family members. Activities are often under publicised, we are fortunate enough to…read more
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Review of

Primley Court Nursing Home

from Lesley V (Wife of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My only complaint is the excessive charges of the owners.
The care in the home was exemplary from on site management to every care worker. They were all kind, thoughtful and helpful and never complained when the nature of the illness made the resident at times aggressive physically.
The lady organising
activities was also superb delivering a variety of these thoughtfully and always with a smile and positive manner.
Reply from Stephen Crisp, Director at Primley Court Nursing Home
Thank you for taking the time to advise us that you found our services exemplary and care team so kind and helpful. Charges for external complememtary services are unfortunatly set by those…read more
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Review of

Primley Court Nursing Home

from B D (Sister of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister couldn't have had better care. She was looked after in every possible way. There was always someone there to see to her needs at all times.
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Review of

Primley Court Nursing Home

from R P (Wife of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and helpful, they make you feel welcome.
Some of the bedrooms needs tidying up decor wise otherwise all is great.
Would recommend this care home to everybody who is looking for one for a love one.
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Review of

Primley Court Nursing Home

from Nick B (Husband of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife who has Alzheimer's was admitted to Hospital in mid December after suffering psychotic episodes. She spent a number of weeks in hospital and placed in Primley Court in mid January.
She arrived at Primley very confused and anxious and quite ill but from her arrival she was in good hands. Her
care was exceptional and the staff were always there to help her when required.
There was always a good program of varied activities for residents.which she enjoyed.
The home was always clean and well presented throughout, and the carers were always happy and helpful
All the management and staff were professional in everything they did and always attempted to keep a calm atmosphere by always being available for residents when needed.
We were always made to feel welcome when visiting.
Updates on my wife's care were always available as required.
Whenever I required assistance with the care processes the management were always available to give advice and if required help.
Thanks
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Review of

The Leonard Elms Care Home

from Paula C (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Once again the staff of the Leonard Elms have proven to be Professional,caring and understanding. My mum had a fit again on mothers day and we are all being cared for so well.yes they care about us too. I really cannot praise these wonderful staff enough. They treat us and my mum as part of the Elms
family. When mum went in there 3 years ago the manager said you will gain a new family and it's spot on right. Thank you to every single person who works there all of which are caring, professional,supportive and very well educated. Thankyou al so much
Reply from Katie Maidment, Registered Care Home Manager at The Leonard Elms Care Home
Thank you Paula, for your really kind words . We all really appreciate this. Best Wishes
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Review of

Primley Court Nursing Home

from D P (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Primley Court (The View) gave outstanding compassionate care to my dad during the last 8 months of his life and treated him as if he was their own family member and all through our visits treated us as extended family with kindness always having time to discuss his care. All the different departments
showed the same care and respect- laundry, cooks, cleaners, maintenance, carers and nurses alike. I would recommend this nursing home for your family member.
Reply from Stephen Crisp, Director at Primley Court Nursing Home
Thank you for your kind comments and prase of your Fathers care at Primily Court; (The View) staff do appriciate your comments and wish you well.
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Review of

The Leonard Elms Care Home

from Louise L (Daughter of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in the Leonard Elms for 16 months up until December 2024. She had mobility issues as well as dementia.
In all the time that my mum was at the Home, she received excellent care from the care team and the nursing team. Their dedication and care of the residents is second to none. The atmosphere
in the home is like one large family, with many of the staff having been there for a number of years.
The nursing team are excellent and on occasions when my mum has been very poorly, they have acted very professionally, with a calm and caring nature, giving me regular updates.
The Manager is excellent. Always very approachable, offering support when required with any issues that may arise.
They have a family liaison carer, who gives emotional support to families and holds a monthly coffee morning at the home for relatives. She is a fantastic support to any relative who may be struggling with having to place their loved one in a home.
I would highly recommend this care home.
Reply from Katie Maidment, Registered Care Home Manager at The Leonard Elms Care Home
Thank you Louise for such lovely feedback, We really do appreciate it. Best Wishes
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Review of

Primley Court Nursing Home

from Sharon W (Daughter of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Primley cared for my mom from July 2024 right up to her passing late February 2025. At first she was at Primley Court which specialises in support for dementia residents. However, as other conditions took over she was moved to Primley View, which is more suited for end-of-life nursing care.
Both places have incredible staff, but the View was better for her being smaller, more homely and very quiet and peaceful.
I cannot praise the Manager, and all her team enough for the care and attention that Mom received. Nothing was too much trouble and every need catered for. And I really value the communication, sensitivity and support that I have had.
On a practical level they are so accommodating - not waking Mom up for meals and showers etc. , but instead fitting in everything around her waking hours. Her room was light and cheerful, and always lovely and warm. Bedding/clothing was changed regularly and she always looked so comfortable.
Thank you so much for everything
Reply from Stephen Crisp, Director of Quality & Compliance at Primley Court Nursing Home
Thank you for taking the time to review your late Mothers stay with us, we are delighted to see your 5* score and heart felt comments; our managers and staff at Primley Court & View will be uplifted…read more
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Review of

Primley Court Nursing Home

from Liz D (Daughter of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of Primley View. The care, respect and commitment from all staff was incredible. Dad always looked clean, smart and clean shaved which was very important to him. He found personal care difficult because he wanted to do it himself but was unable. The staff were always patient,
understanding, considerate and caring remaining respectful of his wishes at all times. The entertainment provided was always wonderful and I am so grateful to all the staff there for their wonderful, considerate care for Dad, myself and family. Thank you so much.
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Review of

Primley Court Nursing Home

from P F (Wife of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and all the staff at Primley Court Nursing Home were incredibly warm and supportive. They took care of my husband in such a kind, friendly, and cheerful way. I felt so lucky that they looked after him in his final fortnight of life.
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Review of

Primley Court Nursing Home

from S E (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was in Primley View for about 10 months. The care, support, empathy, and professionalism toward Dad and his family from all the staff was outstanding. We knew he was in safe hands and well cared for. Always clean-shaven and nicely dressed. Everyone made a sad situation a little easier to handle.
We know Dad is missed and we miss the Primley View family. You're all amazing. Dad is off on his travels now and we will never be able to thank you enough!
Reply from Stephen Crisp, Director at Primley Court Nursing Home
Thank you for your feedback on the care of your Father; to be considered outstanding is indeed an honour, as is, our team's time spent with your Father; I will ensure our management team sees your…read more
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Review of

Primley Court Nursing Home

from S H (Partner of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It took me a while to understand and accept what the nursing home did and was. I could not have been better reassured by the staff. They explained the treatment/medication and every part of what they were doing to make my partner's stay a better experience. Every person employed at the home treated
my partner, myself, and my family with a smile, help, and understanding. They made the last 2 and 1/2 months bearable. I will miss all of them very much. Thank you is not enough.
Reply from Stephen Crisp, Director at Primley Court Nursing Home
Thank you for your kind words our staff will appreciate your feedback, and may I wish you all the best for the future.
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Review of

Primley Court Nursing Home

from R T (Granddaughter of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the level of care that my Grandad has received in his 6 months at Primley Court. He is a very unpredictable, complex character that needs a very specific approach and Primley have delivered. There is always an abundance of staff from carers and nurses to cleaners and housekeeping.
Everyone is very patient and the delivery of care is well-managed to make sure nothing is missed.
Reply from Stephen Crisp, Director at Primley Court Nursing Home
We are delighted that you are happy with the care and support your Grandfather receives from us. We strive to provide the best care in a kindly way.
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Review of

Primley Court Nursing Home

from Wendy M (Wife of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day he arrived, my husband seemed to settle. He is calmer, happier (as far as I can tell) and eats far more than he used to. Everyone, without exception, is caring, calm and just wonderful with the residents. I am so happy my husband came here.
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Review of

Primley Court Nursing Home

from Julice C (Wife of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management very helpful, the staff are very nice and very good with the patients and very caring.
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Review of

Primley Court Nursing Home

from Edmund K (Husband of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I absolutely agree with so many of the comments made by other people. My wife has Alzheimer's and entered Primley Court in a very poor state last November after a stay in hospital. Over the last 9 months, they have slowly settled her down until she is as comfortable as possible. The atmosphere is calm
and almost homely and the staff are all really caring and concerned. It always seems fresh and my wife is well presented and obviously relates well with them. My worries have been greatly reduced since they looked after her and they have welcomed our family as well. Lovely home, with lovely staff and an excellent attitude from the management. Thank you!
Reply from Stephen Crisp, Director at Primley Court Nursing Home
Our leadership team are so pleased that your wife has settled into Primley Court Nursing Home and thank you for your kind comments on the home's professionalism and engagement with family. We endorse…read more
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Review of

Primley Court Nursing Home

from J C (Son of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and considerate, and nothing seems too much trouble for them. They always go the extra mile to make the residents comfortable and settled. They always make visiting easy and friendly for the family.
Reply from Stephen Crisp, Director at Primley Court Nursing Home
Thank you for taking the time to review our service; we are delighted we made your family visit easy.
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Awards / Recognitions (1)

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Frequently Asked Questions about Optima Care Group

How many Care Homes does Optima Care Group own?

Optima Care Group own 3 Care Homes.

Which Optima Care Group Care Homes have the highest review score?

Primley Court Nursing Home, The Leonard Elms Care Home & Claro Homes have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Optima Care Group to verify any information. View our terms and conditions. Optima Care Group has an Enhanced Service – more info.