Care Homes Owned by Optima Care Group

Dad was at Primley Court for just under 2 years. During that time he was treated with kindness, dignity, compassion and outstanding care in often at times difficult circumstances. As a family, we felt fully supported and listened to. The staff enabled us to take Dad out for a weekly visit to Torquay seafront to have a fish and chip lunch - it was a precious time for us. His end-of-life care was outstanding. We cannot thank the staff enough.

Our family is so grateful for the care my husband has received at Primley Court Nursing Home. The staff are not just professional, but genuinely compassionate. I was concerned about my husband going into a home but he has settled so well, he loves the staff, always smiling with them. We also appreciate the diverse activities calendar, he loves the music and dancing. It gives the whole family peace of mind that he is safe and treated with such dignity.

All the staff are attentive, caring, considerate and friendly. They carry out their work calmly and quietly, sitting with the clients and chatting. They are interested in acquiring details about the background regarding my sister so can talk about her past. The records/comments held are detailed and relayed by phone or discussion on site when requested!

I have visited my auntie 3 times since January and am over the moon at the care provided by the team. The staff are amazing. The care they provide is exceptional. All her needs are met. The staff are informative, gentle, kind, efficent and attentive. Nothing is too much trouble. The rooms and lounge are clean, you are met with a smile, the meals are fresh. I could not ask for a better place for my auntie.

My mum has been a resident in the Leonard Elms for 4 years She sadly passed away on Monday. I have said before how amazing this team is and the end of life care my mum received has been exemplary. The whole time mum was there the care team have supported us so well. I have never had to fight for anything. They have always been so transparent with everything and worked so well with the dr surgery. I have not had to worry about social work issues or funding issues. Ive been so well supported and you need this because its such an emotional time having your wonderful mum In care. She has lived 4 years with another family and has been treated as family with love, care and compassion. The educational standard there is outstanding and Optima care are fantastic. Special Thankyou to the amazing Manager Katie Maidment, so professional and knowledgeable. Nurses are amazing and the carers amazing. We are eternally grateful for the outstanding care give to mum and the love shown to her

We have had experience of Primley View since January 2024 when our Dad aged 101 years of age was sent there from South Hams Hospital. Their level of care is off the scale and we could not have asked for better care for him. An empathetic and compassionate team headed by an exceptional lady who deserves every accolade for her care and attention backed by a team who should write the definitive book on dementia care. Cannot recommend this Home highly enough.

The best care I could possibly hope for. The staff are wonderful, compassionate, understanding and supportive.

Friday afternoons with Amanda are terrific - the residents and staff seem to really enjoy the music and dancing!

The lady organising activities was also superb delivering a variety of these thoughtfully and always with a smile and positive manner.

My sister couldn't have had better care. She was looked after in every possible way. There was always someone there to see to her needs at all times.

Would recommend this care home to everybody who is looking for one for a love one.

Thanks

Primley Court (The View) gave outstanding compassionate care to my dad during the last 8 months of his life and treated him as if he was their own family member and all through our visits treated us as extended family with kindness always having time to discuss his care. All the different departments showed the same care and respect- laundry, cooks, cleaners, maintenance, carers and nurses alike. I would recommend this nursing home for your family member.

I would highly recommend this care home.

Thank you so much for everything

I can't speak highly enough of Primley View. The care, respect and commitment from all staff was incredible. Dad always looked clean, smart and clean shaved which was very important to him. He found personal care difficult because he wanted to do it himself but was unable. The staff were always patient, understanding, considerate and caring remaining respectful of his wishes at all times. The entertainment provided was always wonderful and I am so grateful to all the staff there for their wonderful, considerate care for Dad, myself and family. Thank you so much.

The manager and all the staff at Primley Court Nursing Home were incredibly warm and supportive. They took care of my husband in such a kind, friendly, and cheerful way. I felt so lucky that they looked after him in his final fortnight of life.

My Dad was in Primley View for about 10 months. The care, support, empathy, and professionalism toward Dad and his family from all the staff was outstanding. We knew he was in safe hands and well cared for. Always clean-shaven and nicely dressed. Everyone made a sad situation a little easier to handle. We know Dad is missed and we miss the Primley View family. You're all amazing. Dad is off on his travels now and we will never be able to thank you enough!

It took me a while to understand and accept what the nursing home did and was. I could not have been better reassured by the staff. They explained the treatment/medication and every part of what they were doing to make my partner's stay a better experience. Every person employed at the home treated my partner, myself, and my family with a smile, help, and understanding. They made the last 2 and 1/2 months bearable. I will miss all of them very much. Thank you is not enough.

I am delighted with the level of care that my Grandad has received in his 6 months at Primley Court. He is a very unpredictable, complex character that needs a very specific approach and Primley have delivered. There is always an abundance of staff from carers and nurses to cleaners and housekeeping. Everyone is very patient and the delivery of care is well-managed to make sure nothing is missed.