Care Home Owned by Optima Care Group in North Somerset

family. When mum went in there 3 years ago the manager said you will gain a new family and it's spot on right. Thank you to every single person who works there all of which are caring, professional,supportive and very well educated. Thankyou al so much

in the home is like one large family, with many of the staff having been there for a number of years.
The nursing team are excellent and on occasions when my mum has been very poorly, they have acted very professionally, with a calm and caring nature, giving me regular updates.
The Manager is excellent. Always very approachable, offering support when required with any issues that may arise.
They have a family liaison carer, who gives emotional support to families and holds a monthly coffee morning at the home for relatives. She is a fantastic support to any relative who may be struggling with having to place their loved one in a home.
I would highly recommend this care home.

permitting)! and always made very welcome. I would recommend the home to anyone seeking specialist dementia care.

communication was good and since then, the staff have accommodated the needs of the residents and their families as best they can. As my mum's condition has worsened and as an ex-nurse myself, I have been impressed by the high standard of nursing care carried out by all grades of staff.

care home.

for the health and happiness of their residents. The home communicated really well with my brother and I and nothing seemed to be too much trouble.
We particularly appreciated how caring the staff were in Dad's final few days, which included great care about his comfort and wellbeing as well as great compassion for the members of the family, who visited. We can’t thank you all enough for your kindness and compassion.

remarkable people.

few days of his life in January. So I'm unable to rate everything. I cannot fault the care he was given.

team were always very approachable and helpful and were always happy to assist when I called to speak with my mother. The only comment I would make regarding any improvements that can be made is that the entertainment provided to the residents could be improved. Even before the Covid pandemic, there was not a lot of organised activities to occupy mothers mind. However, I know they are aware of this and talking to address.

compassion he received during his last days were wonderful. He always said it was " The best care home in the world". These are carers who are and they respected his dignity to the end. I can only say thank you to them.

and gracefully given. Mum is no longer stressed or frightened (as she has been elsewhere), but feels happy, well supported and relaxed. Nurses and care staff (and managers), are proactive and I feel I don't have to be constantly on guard for, and chasing problems - the staff are fully across my mother's needs and we couldn't be happier. Currently, there's a lack of activities, but managers are acting on this and looking to employ an activities coordinator. Great.

highest standards. Staffing I think has been a problem but typical of an organisation that is dependant on a shifting workforce. There has however been a core of dedicated and motivated staff who have provided and measured the care standards. Overall and on a human scale she was shown that degree of empathy and affection during her stay and coping with severe dementia which I felt was well meaning, sympathetic and loving on a professional scale. I would have no hesitation to recommend the home to others.
It also meant a great deal when a senior member of staff attended her funeral many miles away from the home.

behaviours which, unfortunately, comes with the illness. He was very happy from the start of his stay up until he received excellent end of life care. All staff at the home have been amazing and I cannot thank them enough. I would recommend this home to anyone.

staff who looked after my lovely Dad.

his frailty, he was unable to go out as the care home said, due to health and safety, they were unable to help. I used wheelchair taxis for hospital appointments and occasional trips.