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Care Home Owned by Optima Care Group in Devon

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  • Care Home Owned by Optima Care Group in Devon

Only the locations & reviews in Devon for Optima Care Group are showing below.

View the details of all 3 locations (with 137 reviews) owned by Optima Care Group

Optima Care Group Locations in Devon (1)

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1 Care Home owned by Optima Care Group in Devon
Primley Court Nursing Home

13 Primley Park, Paignton TQ3 3JW 

9.9 113 reviews
"I cannot say enough good things about the staff at Primley Court - they truly seem to care for all the residents - even the most difficult…"   Read all 113 reviews
Location Type Care Home

Primley Court Nursing Home has been providing effective, quality care for older people since 1985. Its location combines two service facilities: The Court and The View. Each facility delivers a pathway of care for people with complex or higher nursing… Read more about Primley Court Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 78 Rooms
  • from £1,171 / week

Optima Care Group Reviews in Devon (113)

Reviews posted for members of Optima Care Group

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Review of

Primley Court Nursing Home

from Yvonne B (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot say enough good things about the staff at Primley Court - they truly seem to care for all the residents - even the most difficult - thankful my Mum has found this place even though I wish she wasn't in it.
Friday afternoons with Amanda are terrific - the residents and staff seem to really
enjoy the music and dancing!
Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for your kind sentiments towards our staff, we of course, also believe thay give 100% to our residents and family members. Activities are often under publicised, we are fortunate enough to have such a good activities team supporting the home. Our singer is a regular by request of the residents and highly thought of.

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Review of

Primley Court Nursing Home

from Lesley V (Wife of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My only complaint is the excessive charges of the owners.
The care in the home was exemplary from on site management to every care worker. They were all kind, thoughtful and helpful and never complained when the nature of the illness made the resident at times aggressive physically.
The lady organising
activities was also superb delivering a variety of these thoughtfully and always with a smile and positive manner.
Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for taking the time to advise us that you found our services exemplary and care team so kind and helpful. Charges for external complememtary services are unfortunatly set by those professinonals engagued and not by the care home owners who facilitate this support on your behalf. The management and care team wish you well for the future.

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Review of

Primley Court Nursing Home

from B D (Sister of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister couldn't have had better care. She was looked after in every possible way. There was always someone there to see to her needs at all times.
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Review of

Primley Court Nursing Home

from R P (Wife of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and helpful, they make you feel welcome.
Some of the bedrooms needs tidying up decor wise otherwise all is great.
Would recommend this care home to everybody who is looking for one for a love one.
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Review of

Primley Court Nursing Home

from Nick B (Husband of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife who has Alzheimer's was admitted to Hospital in mid December after suffering psychotic episodes. She spent a number of weeks in hospital and placed in Primley Court in mid January.
She arrived at Primley very confused and anxious and quite ill but from her arrival she was in good hands. Her
care was exceptional and the staff were always there to help her when required.
There was always a good program of varied activities for residents.which she enjoyed.
The home was always clean and well presented throughout, and the carers were always happy and helpful
All the management and staff were professional in everything they did and always attempted to keep a calm atmosphere by always being available for residents when needed.
We were always made to feel welcome when visiting.
Updates on my wife's care were always available as required.
Whenever I required assistance with the care processes the management were always available to give advice and if required help.
Thanks
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Review of

Primley Court Nursing Home

from D P (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Primley Court (The View) gave outstanding compassionate care to my dad during the last 8 months of his life and treated him as if he was their own family member and all through our visits treated us as extended family with kindness always having time to discuss his care. All the different departments
showed the same care and respect- laundry, cooks, cleaners, maintenance, carers and nurses alike. I would recommend this nursing home for your family member.
Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for your kind comments and prase of your Fathers care at Primily Court; (The View) staff do appriciate your comments and wish you well.

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Review of

Primley Court Nursing Home

from Sharon W (Daughter of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Primley cared for my mom from July 2024 right up to her passing late February 2025. At first she was at Primley Court which specialises in support for dementia residents. However, as other conditions took over she was moved to Primley View, which is more suited for end-of-life nursing care.
Both places have incredible staff, but the View was better for her being smaller, more homely and very quiet and peaceful.
I cannot praise the Manager, and all her team enough for the care and attention that Mom received. Nothing was too much trouble and every need catered for. And I really value the communication, sensitivity and support that I have had.
On a practical level they are so accommodating - not waking Mom up for meals and showers etc. , but instead fitting in everything around her waking hours. Her room was light and cheerful, and always lovely and warm. Bedding/clothing was changed regularly and she always looked so comfortable.
Thank you so much for everything
Reply from Stephen Crisp, Director of Quality & Compliance at Primley Court Nursing Home

Thank you for taking the time to review your late Mothers stay with us, we are delighted to see your 5* score and heart felt comments; our managers and staff at Primley Court & View will be uplifted with your praise of our team and again thank you and take care.

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Review of

Primley Court Nursing Home

from Liz D (Daughter of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of Primley View. The care, respect and commitment from all staff was incredible. Dad always looked clean, smart and clean shaved which was very important to him. He found personal care difficult because he wanted to do it himself but was unable. The staff were always patient,
understanding, considerate and caring remaining respectful of his wishes at all times. The entertainment provided was always wonderful and I am so grateful to all the staff there for their wonderful, considerate care for Dad, myself and family. Thank you so much.
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Review of

Primley Court Nursing Home

from P F (Wife of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and all the staff at Primley Court Nursing Home were incredibly warm and supportive. They took care of my husband in such a kind, friendly, and cheerful way. I felt so lucky that they looked after him in his final fortnight of life.
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Review of

Primley Court Nursing Home

from S E (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was in Primley View for about 10 months. The care, support, empathy, and professionalism toward Dad and his family from all the staff was outstanding. We knew he was in safe hands and well cared for. Always clean-shaven and nicely dressed. Everyone made a sad situation a little easier to handle.
We know Dad is missed and we miss the Primley View family. You're all amazing. Dad is off on his travels now and we will never be able to thank you enough!
Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for your feedback on the care of your Father; to be considered outstanding is indeed an honour, as is, our team's time spent with your Father; I will ensure our management team sees your review which of course helps them to feel appreciated thank you.

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Review of

Primley Court Nursing Home

from S H (Partner of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It took me a while to understand and accept what the nursing home did and was. I could not have been better reassured by the staff. They explained the treatment/medication and every part of what they were doing to make my partner's stay a better experience. Every person employed at the home treated
my partner, myself, and my family with a smile, help, and understanding. They made the last 2 and 1/2 months bearable. I will miss all of them very much. Thank you is not enough.
Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for your kind words our staff will appreciate your feedback, and may I wish you all the best for the future.

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Review of

Primley Court Nursing Home

from R T (Granddaughter of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the level of care that my Grandad has received in his 6 months at Primley Court. He is a very unpredictable, complex character that needs a very specific approach and Primley have delivered. There is always an abundance of staff from carers and nurses to cleaners and housekeeping.
Everyone is very patient and the delivery of care is well-managed to make sure nothing is missed.
Reply from Stephen Crisp, Director at Primley Court Nursing Home

We are delighted that you are happy with the care and support your Grandfather receives from us. We strive to provide the best care in a kindly way.

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Review of

Primley Court Nursing Home

from Wendy M (Wife of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day he arrived, my husband seemed to settle. He is calmer, happier (as far as I can tell) and eats far more than he used to. Everyone, without exception, is caring, calm and just wonderful with the residents. I am so happy my husband came here.
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Review of

Primley Court Nursing Home

from Julice C (Wife of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management very helpful, the staff are very nice and very good with the patients and very caring.
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Review of

Primley Court Nursing Home

from Edmund K (Husband of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I absolutely agree with so many of the comments made by other people. My wife has Alzheimer's and entered Primley Court in a very poor state last November after a stay in hospital. Over the last 9 months, they have slowly settled her down until she is as comfortable as possible. The atmosphere is calm
and almost homely and the staff are all really caring and concerned. It always seems fresh and my wife is well presented and obviously relates well with them. My worries have been greatly reduced since they looked after her and they have welcomed our family as well. Lovely home, with lovely staff and an excellent attitude from the management. Thank you!
Reply from Stephen Crisp, Director at Primley Court Nursing Home

Our leadership team are so pleased that your wife has settled into Primley Court Nursing Home and thank you for your kind comments on the home's professionalism and engagement with family. We endorse your view of the local management team whose experience and approach are in line with our objective of providing the best specialist care in the South West. Thank you.

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Review of

Primley Court Nursing Home

from J C (Son of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and considerate, and nothing seems too much trouble for them. They always go the extra mile to make the residents comfortable and settled. They always make visiting easy and friendly for the family.
Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for taking the time to review our service; we are delighted we made your family visit easy.

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Review of

Primley Court Nursing Home

from Nikki B (Daughter of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's hard to put into words how difficult it is to place a relative in a nursing home knowing this will be the last place they will live. From our very first visit, it just felt 'right'. All of the staff are friendly and welcoming, you can tell from the atmosphere and how they interacted with the other
staff, visitors, and residents that they enjoy working there and want to be there. I cannot tell you how many times they just made themselves available to sit with Mum, comfort her, and spend quality time with her. They were incredibly supportive towards us too, they showed genuine kindness. Sadly Mum passed away and they all talked about little routines or special jokes they shared with her, always there with a smile and hand squeeze. I felt they knew her and cared for her. They kept us informed of all medical issues and personal care was excellent. They treated her with dignity, respect, and genuine care.
Reply from Stephen Crisp, Director at Primley Court Nursing Home

We were privileged to have cared for your Mother and wish you well for the future. Kind Regards The Management Team.

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Review of

Primley Court Nursing Home

from Karen C (Daughter of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was admitted to Primley View at the end of January for end-of-life care. The whole team at Primley View was superb in their care of my Dad and I can't fault them; it's never an easy situation but the team made it as straightforward as they could. Their kindness to myself and my sister as well
as my Dad was above and beyond what we expected. My Dad's care was second to none, he was well looked after and as a proud ex-military man who had been completely independent all of his life, I know this was no mean feat as he was quite demanding and certainly not used to having anyone look after his hygiene needs. The team is the best there is, they are all very giving of their time and attention, and nothing is too much trouble. The kindness extended to us when he passed was very much appreciated. In a busy world, where people are expected to do more and more, this team was never too busy to care - and that means everything. Thank you!
Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for taking the time to share your experience of your father's care at Primley View during his time with us. The team are touched and wish you all the best for the future.

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Review of

Primley Court Nursing Home

from Larraine F (Wife of Resident) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband became a resident at Primley Court on 6th Jan 23, he was very underweight, anxious, and tormented.
The staff have all been very kind and caring and patient towards him, over a period of weeks he became happier and calmer and regained his lost weight.
All the staff have shown kindness and
empathy towards me on my visits, they are always busy with the residents, chatting or walking with them. A lovely friendly atmosphere.
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Review of

Primley Court Nursing Home

from S P (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team at Primley View have cared for my dad for the past few years. The whole team have gone above and beyond caring for my father. Every time we visited him he was well dressed, clean and tidy. Every single day until the day he passed away he was clean-shaven.
We always felt
confident in knowing that he was being looked after so well. They understood all sides of his personality and the complex struggles which came with the dementia. Dad had Parkinson’s and the nursing home was able to cater for his needs exceptionally. As dad’s struggles continued the home shared this journey with us as a family. We will never be able to thank them enough. As my mum stayed by his side, they always made her feel welcome and offered high-quality, delicious hot meals and drinks.
We were overwhelmed by not just the care and support they showed Dad but also the love that they showed him and the rest of us as a family. We are grateful from the bottom of our hearts.
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Awards / Recognitions (1)

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