Amberley House Nursing Home

The Crescent, Truro TR1 3ES

Amberley House Nursing Home is registered for thirty adults with care needs, providing an excellent residential environment for skilled care alongside a versatile daily lifestyle.

Residents enjoy a comfortable interior, with a nutritious menu of food and access to a varied activities programme, as well as 24/7 access to a care team who respect each individual's privacy and dignity.

The team are pleased to welcome any families interested in the service, happy to answer any questions and show visitors around.

Group: Minster Care Group

Person in charge: Lindsay Pugh (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 20

Shared Rooms: 5

Rooms with ensuite WC: 1

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Amberley House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.5 (maximum of 10) for Amberley House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Amberley House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.362 for Amberley House Nursing Home is calculated as follows: ( (24 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 47 Ratings = 4.362

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.167 Points relating to the number of positive Reviews for Amberley House Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.5 Amberley House Nursing Home has a Review Score of 7.5 (7.529) from 4 Reviews


Average Ratings

  • Excellent
    1
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Amberley House Nursing Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Amberley House Nursing Home

  • Resident / Service User
    2
  • Daughter of Resident/Service User
    1
  • Wife of Resident/Service User
    1

I found the staff friendly and knowledgeable, treated with respect and dignity.

How likely would you be to recommend Amberley House Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

My husband had two weeks respite care in Amberley House, whilst I was very unwell. He was cared for by delightful staff who looked after him so well. He enjoyed the meals. We were grateful that there was space available at short notice. Thank you to the Staff.

How likely would you be to recommend Amberley House Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   4.2 out of 5

I recommend Amberley House both for condolence and long term living. The atmosphere is very warm and friendly and it feels like a real home rather than a "care home". The staff without exception do everything possible to make life as pleasant as circumstances allow, and always with a smile and personal greeting. The food is delicious and plentiful with several choices for each meal, not forgetting the afternoon tea trolley, often with delicious home made cakes. I am very grateful for all the care I received during my six weeks stay.

How likely would you be to recommend Amberley House Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

The staff at Amberley are professional, hard working and caring. The facilities are dated (no en-suites, two in a room) but the atmosphere is happy and unstressed. The meals are first class and personal choice accommodated without problems. The management locally is excellent and the manager has independence to make decisions without retribution form above. Resident do not appear to be regarded as cash providers, they are valued, elderly sick friends.

How likely would you be to recommend Amberley House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   4.2 out of 5

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