Amberley House Nursing Home

The Crescent, Truro TR1 3ES
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9.9 30 Reviews
  • Amberley House Nursing Home, Truro
Amberley House Nursing Home is licenced to care for thirty persons with nursing needs, and it offers an ideal residential setting for expert care as well as a varied daily schedule.

The Amberley property is convenient to bus services and a road across Truro Railway Station. They offer a lovely garden view and a balcony where residents may relax and enjoy the outdoors. It is conveniently located near a shopping centre which residents can visit to enjoy some retail therapy. Residents have access to a pleasant interior, a nutritious variety of meals, and a varied activities programme, as well as a 24/7 care team that respects each individual's privacy and dignity.

The team would be delighted to welcome any families who are interested in the service, and would be happy to answer any questions or take visitors around.
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Care Provided by Amberley House Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1500
  • Self-Funded Nursing Care: £1200 – £1600
  • RESPITE Self-Funded Residential Care: £1200 – £1600
  • RESPITE Self-Funded Nursing Care: £1200 – £1600

Nursing fee does not include FNC funding

These prices are only a guideline, please contact Amberley House Nursing Home to find out the exact price for your requirements.

Contact Amberley House Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Amberley House Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Sharon Gerrans (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (18)

Amberley House Nursing Home Reviews (30)

9.9

Amberley House Nursing Home has a Review Score of 9.9 (9.893) out of 10, based on 13 reviews in the last 2 years.
Over all time Amberley House Nursing Home has 30 reviews.

Overall Experience
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Date Published
  • 30
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  • 13
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Reviewer Connection to Amberley House Nursing Home
  • 9
  • 5
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  • 1
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Total of 30, showing 21-30
Review from Keith R (Son of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an unfortunate fall in a Residential Home in Newquay, my Mother gained the need for full Nursing care. She was rehomed at Amberley House in Truro where she has received an excellent standard of care. The Carers, Nurses and Management do everything possible the ensure my Mother is comfortable.
I would have no hesitation recommending Amberley House.
Reply from Lindsay Pugh, Manager at Amberley House Nursing Home

Thank you Keith for your feedback. Our staff are all committed to delivering the best possible care and it's very rewarding to have their effort recognised.

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Review from Donald C (Husband of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
From my wife's first introduction to Amberley House Nursing Home in September 2021 through to her passing on 29th July 2022, the care and attention given to her always inspired the confidence of my family and myself that her security and comforts were well catered for. All staff including those in management
and administration were efficient, patient, kind and gentle and indications of health issues were observed quickly and suitably treated. I, therefore, have no reservations in my recommendation of the establishment to any prospective enquiries for residents in need of nursing and/or concentrated care.
Reply from Lindsay Pugh, Manager at Amberley House Nursing Home

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and will forward your warm sentiments to the home team. Kind regards, Lindsay.

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Review from David R (Son of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We want to express our heartfelt thanks to all the staff at Amberley House for the support given to my father in the last four months of his life. One thing we learned through our daily visits to Amberley House is that the job of a professional carer is anything but “unskilled labour”. All those who
cared for my father were well-trained for their difficult role, as well as being friendly, approachable, competent, and discreet. They are too many to mention by name, but we especially appreciated the perseverance of those who cared for him most regularly – they know who they are. All our contacts with the management and administrative team were straightforward and friendly, and in spite of covid restrictions, you always demonstrated flexibility and patience whenever we needed to change the time of our daily visits. All in all, Amberley provided a thoroughly reliable service and our family will be singing its praises for years to come.
Reply from Lindsay Pugh, Manager at Amberley House Nursing Home

Thank you for your kind words. It was a privilege to care for your father and lovely to get to know you all.

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Review from S A (Brother of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have had the experience of visiting a number of friends, family, and distant relatives, who have had to reside in a variety of care homes over the years. Thankfully, most of them have lived up to expectations of what the minimum standard of care is required from such establishments. Amberley House
is not one of them. If I were to rate the standard of care provided from all the care homes with which I have had contact, Amberley House would rank in the lowest possible position. Don't get me wrong, there are many care assistants who are wonderful and are doing a brilliant job against incredible pressures. Also, the catering team does a fantastic job. However, there are certain people in Amberley House - (I am not allowed to name them but I quote the Review Policy Standards which state - "Please do not use names (Job titles/positions are acceptable)" who fall dramatically below these standards. The Manager is the problem!
Reply from Amberley House at Amberley House Nursing Home

We are not able to respond in detail to this review because we have a duty to protect the confidentiality of our residents and their families.
We would however like to take this opportunity to remind the person who has left this review that all care homes and staff have a responsibility to respect residents' wishes, ensure their safety, and to comply with legal orders, such as Powers of Attorney.
The wellbeing of our residents is our top priority and we take pride in the relationships that we form with their families and loved ones during our residents' time with us.

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Review from Barbara D (Wife of Resident) published on 11 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
This was a second visit to Amberley House, and we were so pleased to see the alterations, provision of a lift etc. My husband came for two weeks respite to enable me to have a rest after a difficult 3 months. The care here is wonderful, likes and dislikes are noted, and although the staff are busy,
they took time to talk to both my husband and others who visited him. Amberley has a real warmth and a very caring ambience.
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Review from J J (Daughter of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Amberley was very welcoming, from the first point of contact they were helpful and made a very difficult end of life care decision, much more reassuring. Without exception, all members of staff were very caring and professional and there is a lovely balance between all the nursing, carers and admin
team. Everyone was very respectful of both their resident's needs and visitors also.
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Review from Noelle E (Daughter of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first visited Amberley House Nursing Home, although recommended I found it a little "shabby chic" but soon learnt that the care was second to none, the staff dedicated and humorous and most had been there years! As I visited almost daily they are all now my friends as well. The residents look
well and happy and everything seemed to be under control I am happy to say alterations have now been carried out at the property which looks great. This is a very well run nursing home.
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Review from John S (Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff friendly and knowledgeable, treated with respect and dignity.
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Review from Pamela T (Resident) published on 11 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I recommend Amberley House both for condolence and long term living. The atmosphere is very warm and friendly and it feels like a real home rather than a "care home". The staff without exception do everything possible to make life as pleasant as circumstances allow, and always with a smile and personal
greeting. The food is delicious and plentiful with several choices for each meal, not forgetting the afternoon tea trolley, often with delicious home made cakes. I am very grateful for all the care I received during my six weeks stay.
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Review from Tess B (Daughter of Resident) published on 5 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Amberley are professional, hard working and caring. The facilities are dated (no en-suites, two in a room) but the atmosphere is happy and unstressed. The meals are first class and personal choice accommodated without problems. The management locally is excellent and the manager has independence
to make decisions without retribution form above. Resident do not appear to be regarded as cash providers, they are valued, elderly sick friends.
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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Amberley House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.893 for Amberley House Nursing Home is calculated as follows: ( (136 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 150 Ratings = 4.893
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amberley House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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