Hendra Court

St Andrew's Road, Par PL24 2LX

Hendra Court is a home registered to care for 48 residents.

There is a dual registration at the home, and it can provide both nursing and residential care. Most residents have dementia and other associated conditions.

Care is tailored to meet the needs of the individual and every care is taken to make sure that residents are treated with dignity and respect.

Nutritious and well-balanced meals are prepared daily by the home's on-site chef.

Group: Cornwallis Care Services Ltd

Person in charge: Sarah Shields (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Hearing Impairment • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke

Admission Information: Ages 55+.

Single Rooms: 48

Rooms with ensuite WC: 27

Weekly Charges Guide: Nursing Care Single £955 – £1105 (These prices are only a guideline, please contact Hendra Court to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hendra Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Hendra Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Hendra Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.618 for Hendra Court is calculated as follows: ( (35 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 55 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.521 Points relating to the number of positive Reviews for Hendra Court is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 5 Reviews ÷ 9.6 Target = 0.521

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Hendra Court has a Review Score of 9.1 (9.139) from 5 Reviews


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hendra Court?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hendra Court

  • Daughter of Resident/Service User
    3
  • Great-Niece of Resident/Service User
    1
  • Husband of Resident/Service User
    1

I moved my great auntie here in August 2017 after issues from her previous care home. From the very beginning, the manager was very welcoming, listened to my long list of issues which occurred at her previous care home and worked with me to help prevent these issues. My great auntie had Huntington's disease which is a rare genetic disease. The staff undertook training to help them to care for her and even took home reading which showed how committed they were to help provide the best care. Every aspect of my great aunties care was discussed with me. I visited the care home every week and my children regularly visited too. The staff were always very welcoming and always had the time to listen to me.
I can't express how much I appreciated the care, kindness and support that was shown, not only for my great auntie but also for myself and my family too.
All the staff I have dealt with have been very kind but there were two nurses who went above and beyond.

How likely would you be to recommend Hendra Court? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

My wife had to go to Hendra Court for Respite on two occasions, the first time for six weeks and the second time for two weeks. It has a very friendly atmosphere, excellent management with a very caring staff who are always cheerful, helpful and very supportive even to me. They have superb communication when making enquiries about my wife. My wife even gained weight which she needed which shows Hendra Court supplies good quality food. Very pleased with the care my wife received. Magnificent Home.

How likely would you be to recommend Hendra Court? Extremely Likely

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Average Rating:   4.8 out of 5

My Dad spent the last eight weeks of his life at Hendra Court Nursing Home, Par. During that time his complex needs were met admirably. He was treated with compassion and his dignity was respected. The nursing staff were wonderful and everyone was so welcoming when my sister and I visited, which we did frequently. We were more than happy with all the care given to Dad in very difficult circumstances, and appreciate all the staff for everything they did to make his last days as comfortable as possible.

How likely would you be to recommend Hendra Court? Extremely Likely

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Average Rating:   4.6 out of 5

Since mum moved into Hendra Court in July 2017 me and the family have been impressed with the home and her care.
The staff are friendly and helpful.
The home is always clean 'nice smelling'.
Mum is always well kept and has a very nice room, again always clean.

How likely would you be to recommend Hendra Court? Extremely Likely

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Average Rating:   4.4 out of 5

This is a friendly welcoming home with amazing dedicated and caring staff. It has had an extensive refurbishment. Both my Mother and father-in-law are resident at Hendra Court. I really like this home -it feels like a home rather than a care home. The staff genuinely care about their residents and it shows! It is a large home but is split into different areas so it isn’t too overwhelming for residents who get confused. The manager bought art materials specifically for my mother to keep her active and engaged as she is only 59 and needs to be kept busy. From my experiences so far I am very happy with the care being received.

How likely would you be to recommend Hendra Court? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4.4 out of 5

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