Trevaylor Manor Care Home

All staff are extremely helpful and kind. The home is beautifully clean and the standard of care is good. The car parking could be improved as it is very difficult sometimes to park. Perhaps having white lines put in would be better.

One little thing - it would be helpful if, when answering the phone, staff would say their name. I always have to ask who am I speaking to.

In the 4/5 years that my wife has been resident here, myself and other visitors have always been greeted with friendly courtesy.

The staff always appear to be attentive and polite.

The care, support and attention at Trevaylor Manor is first class. The staff are courteous and always willing to advise and assist at any time even at the height of the pandemic there was no failure in the duty of care. I have every confidence in Trevaylor Manor's ability to offer a service of high quality.

My wife has been in residence at Trevaylor Manor care home since January 2019 and is in the care of the wonderful staff on the dementia unit. Not one person can be named, in particular, to me as they are all wonderful. Including all the nursing staff, care assistants and every other member of staff. To include the cleaners, catering and laundry staff. (I wish I could name all of them). Where my wife is concerned, who has regular one-to-one agency staff, they are all incredibly wonderful as well. I am so lucky that my wife is cared for with so much compassion. When I started looking for care for my wife, I looked at nine care homes and this was the only one where I felt my wife would be well cared for and the staff took the time to explain and to reassure me. It's incredibly hard to let go after 57 years together and 51 years of a fantastic marriage. Even my doctor recommended Trevaylor Manor, so I knew it would be good and see to her needs. Thank you to you all.

Visiting my Mother at Trevaylor, it became clear that the Coach House staff go much further than their required duties and take a special care and interest in their patients. To these staff, I thank them and I will never forget the difference they made.

Thank you so much to all the brilliant staff.

I visit my old neighbour every now and then and the atmosphere is very warm and happy. I feel that each staff has the same wavelength as I am just to make the resident reassured and happy. Thank you for the beautiful space.

In the two years, my wife has been in residence, I have never seen any resident mistreated in any way. No matter how fractious they may be on occasion.

I appreciate the opportunity to write this review. I always try and thank the staff for looking after my aunt, she is very happy which means a lot to the family. We were going out today but it was too cold. The staff offered me to lunch with my aunt, it was perfectly cooked and presented. Nothing is too much trouble. The atmosphere is homely and welcoming. The staff are always helpful and friendly.