Sundial Care Home

The staff are always friendly, chatty and very helpful and accommodating. Nothing is too much trouble. They are frequently checking up on the residents, they are always busy doing jobs but will willingly listen if you want to discuss anything. I thoroughly recommend this home and hope there is room for me when the time comes.

My Aunt was cared for at Sundial Care Home for over three years. In all the time she was a resident she was cared for with such compassion and sensitivity by an amazing team of carers - full of fun and personality, and importantly - consistency. BUT it was the whole team that made her stay a home from home: Leadership - involved, accessible and visible; Maintenance team - always hard at work improving the home and gardens; Domestic team - lovely home cooked food with plenty of variety and choice, & a spotlessly clean environment, clean clothes & bedding. Support team - organising a variety of events and activities to get involved in, or not. The finance team always responsive and helpful. It all made for a calm environment and me being confident that my Aunt's final years were comfortable and contented. This made me calm and confident.

My husband went to Sundial from hospital on the NHS 4 week route to home unable to walk and still quite ill after 7 weeks hospitalisation due to a hip replacement and hospital based infection. The care team have been incredible and have embraced my husband and myself in their family, guiding me through the very sad decision not to allow him home. Broken in body, mind and spirit in the 12 weeks he with with the care team they breathed life back into him, brought the smile back to his eyes and, incredibly, as I was told he'd never walk again, had him walking with a frame. It was a very difficult decision to relocate him closer to home and my very grateful thanks and love go to the wonderful Sundial family. Miss you all.

Wonderful sensitive care of my brother-in-law and they are very interested in his background history and family. Information given about my brother-in-law on arrival. The manager thankfully discusses with us if he has any downturns.

At times appear to be short of staff.

My mum has been at the well-managed Sundial for a year now and we have no regrets about such a difficult and crucial decision. She is happy and content and the carers go to great lengths to show their compassion. They also make me so welcome when I visit Mum, usually daily and we both feel we are part of a loving family. It’s great to see lots of improvements and a new minibus to take the residents out. Mum went out on a trip to a garden centre last week and enjoyed the well-organised outing. Thank you to all the carers for being amazing.

Thank you everyone at Sundial!

My mum was originally sent to Sundial from the hospital for respite. We were very warmly welcomed by the manager and all the staff. After a lot of back and forth with social services, it was agreed that she was in the best place for her. All the staff are wonderful and nothing is too much trouble for them. On the whole, Mum is very settled there and seems to get on with everyone. She especially loves all the staff and they seem to love her too. Being there gives her companionship and she can retreat to her room if it gets too much for her. The facilities are always clean and in full working order and the staff are well trained for the services that they provide. There are always cups of tea and biscuits available and they seem to have a varied selection of food for tea like sandwiches, pasta, cake and even pizza.

My father has and continues to have amazing care from all the staff. He is included and feels part of a large family, he is treated with respect and nothing is too much trouble. All the staff are knowledgeable regarding my father's care, which is a huge relief and I don't feel that his care is compromised in any way. I feel Sundial is definitely a 'home from home' and there couldn't be a better place for him. He enjoys his food and there is always more if he would like it. I can't thank all at Sundial enough for the care of my father, but also helping us as a family transition when he first arrived many months ago.

Sundial was the very best decision we made for my father. The care is outstanding; he is part of the Sundial family. Nothing is ever too much trouble. The staff are all superb, from cleaners to the senior staff. The peace of mind it offers us as a family is so valuable, and seeing him happy means so much to us. I cannot recommend Sundial highly enough.

A very friendly and warm environment with professional staff who are very caring. It has indeed been a difficult time through Covid, and it will be good to get back to normality.

Felt apprehensive when my mother-in-law was admitted to Sundial Care Home. The first impression is a large manor house set in a rural setting on its own grounds. Met by care home manager who allayed our fears and put our minds at ease. Shown around the property and introduced to the staff. Mother's room sunny aspect with countryside views. Meals are cooked to a good standard and nutritious. All staff met were friendly and always had a smile.

Thank you all at Sundial.

My grandmother was sent to Sundial directly from the hospital after suffering from a fall. Since she has been under their care, she has settled in really well. We are able to communicate virtually, which works well as it's lovely to be able to see each other. It is never too much trouble for the staff to arrange these calls. When we were finally allowed in to visit, we were met with friendly, efficient staff. Nan was in a comfortable room with a lovely garden view, she had everything to hand and was very happy. I am very relieved that she is being looked after and receiving the care she deserves.

My mum went into Sundial December 2020 and the first four weeks she had four falls. When I saw her on Facetime I was devastated. She had a cut under her eye and bruising to the side of her face. There was food in the corner of her mouth. I wasn't happy with what I saw so I raised my concerns with the home and social services. Because of this, my mum was given 28 days notice to leave the home. When my mum arrived at the new home I was so distraught to see her as she was so frail and had lost so much weight. I was told that she was able to walk with a frame but she had lost all her mobility. This had happened in the five days since we had the last Facetime with my mum and hadn't been notified by Sundial of any change in her. My dear mum passed away ten days later.

At times it is sometimes difficult to identify who are visitors or residents.

It is desperately hard to park as the area is like a bomb site. Very frustrating for all visitors!

Sadly, visiting was unpleasant, often put in a dark corner at the back of the main room. The fact the brochure says every bedroom has ensuite bathrooms is not true.

Sundial has a happy, welcoming and non-institutional atmosphere with comfortable, well-decorated rooms, plenty of windows giving sunshine, natural light and views of the lovely garden and the Otter Valley. We are very grateful to all the staff for their excellent care of my mother at this stage in her life. Also their support and consideration for relatives and friends and the care they have for all their Sundial residents.

Placing your relation in a care home is always going to be a decision not reached lightly. The staff at Sundial couldn't have done more to make the transition run more smoothly. All the staff are a delight. Cheerful, friendly and attentive to everyone. The house is bright and airy. Bedrooms light and comfortable. There is a lovely relaxed atmosphere and the staff engage with everyone. I recommend it wholeheartedly.