Ashdowne Care Centre

My husband suffers from Alzheimers, COPD and heart problems. We are both well into our eighties and I was totally stressed out and cracking up with my caring roll. We looked at several care homes for his needs for respite care and decided this was the very best. What we noticed after looking at four to five home that this was the only one where everyone smiled. That was important to us as staff and residents were all a happy smiling bunch. My husband stayed for a week to give me a break and they could not have been more caring . He very quickly settled down and was happy. They gave him all his huge amount of drugs on time. The food was very good, also non stop snacks and drinks whenever required. Fellow residents were interesting and happy and he enjoyed the social inter action during meal times in the dining room. He also found the activities fun. We couldn't fault the home and I know that next time I get run down it is reassuring to know that he would be very happy to return

The care home keeps me updated and the communication with all the service personnal, nurses, Doctor, care staff is good.

Mum has just moved into the home and we couldn't of hoped for a warmer welcome from the whole team. The staff we've met so far are so helpful, attentive and caring. I'm sure mum will settle and be well looked after.

The staff are lovely, very caring and helpful, in fact I can no speak highly enough of them. The food is very good, very good quality. My only criticism would be the cleanliness of the home.

All in all very happy with things

Mum seems happy in her home. The staff are very kind and she responds to them well. She can be difficult at times, but they leave the room and returns later, and she normally agrees to her personal care taking place. She is safe in the home, and procedures in place to stop falls. Home keeps me well informed and always encourages visits. Office staff also very helpful and always happy to answer questions regarding her fees etc. When I have had an issue last year, it was dealt with straight away, and all has been good since then.

I am so pleased that my wife Rita is here in Ashdowne Care Home, she is being very well treated and cared for. Thank you very much.

Staff very friendly, they always do their best to keep my father comfortable and happy. Room is nice and always clean.

Very happy with the care in the home. The staff are fantastic and professional. Always putting the residence needs first. The management are great. We always are told of any issues with our Sister. The activities provided are great. Can not fault the home or care in anyway.

Mum has been in the dementia unit for a few weeks now and the whole process has been straightforward with good support along the way from all staff that we have encountered. What was a difficult and emotional time for us was made easier as a result of the support provided by the staff team. Nothing has been too much trouble, we have been actively encouraged to get in touch with any questions or concerns. Mum has settled in remarkably well in a short space of time, a huge relief for all the family. We know that she is safe there, has company and is eating well. To date, there is nothing negative to say, we have been impressed on the support provided, communications and ease of settling Mum in.

My wife was admitted to the care centre suffering from dementia. She was not the easiest of patients, as she exhibited aggresive behaviour. But the staff treated her with kindness, patience and respect and managed her behaviour in a quiet and efficient way. I have nothing but praise for the care she received during her stay at Ashdowne and am grateful to the carers for their conduct.

I am more than happy with this home. The care my wife git from all the staff is second to none, I would like to thank them all for the care which my wife received.

A very caring place. Mum was made very comfortable and welcome. Fresh laundry smell as you walk through. Real friendly atmosphere. Would recommend the care centre.

My aunt moved into Ashdowne Care Centre in August 2024, I found the home to be very welcoming & the staff were extremely kind towards my aunt & myself. Nothing was too much trouble to do for her. Aunt was very difficult to be dealt with, but carers were super with her.

Although my mother in law only had a short time at Ashdowne, the care she recieved was second to none. Nothing was too much trouble and the staff went above and beyond for our family in her final few days. The staff were always willing to help and looked after us too. We will never be able to thank them enough for what they did for her and our family.

Thank you again for the outstanding care provided to my mother and all the residents of Pinnex Moor House Nursing Home.

My mother underwent an operation and following a month-long stay in hospital needed further rehabilitation care before eventually returning home. She and my father have been married for 75 years and she found it extremely difficult to be parted. The staff were very welcoming to my father who spent hours with her every day. From the moment we were offered a place at Ashdowne Care Centre we were reassured. The manageress came into the hospital to meet with the family and discuss the care needed and to chat with Mum to make sure this would be a good fit. My sister and I then met with the nursing manager. Her comment of "this is the home of the residents and I feel it a privilege to work here " really summed up the whole philosophy of the home. Each and every member of staff we encountered from there on has been, kind, caring, efficient and above all "smiley". Mum has been in for 5 weeks and is well enough to now return home. A heartfelt thank you to all!

We arrived at Ashdowne Care Centre understanding we had a short time left with Dad. It has been about just looking after Dad and caring for his needs ie his catheter and swabs for his mouth as he's not been able to drink or eat. The staff are amazing, they come every hour to tend to Dad. He is made as comfortable as possible, the level of care is exceptional actually not only for him but for my mum, they have truly been the very best they could be for them both. I'm so grateful. They turn Dad every hour and they have had a lovely clean room with every facility necessary. I would not hesitate to have Mum here or recommend to others. We as a family are so very grateful to everyone, the staff are amazing.

All staff encountered were very helpful and pleasant. The care seemed excellent. Nothing was too much trouble. The lady I visited was very contented and comfortable.

The care Dad received in his final days was exceptional. A sad emotional experience was eased with such a wonderful high standard of care and kindness as well as empathy for the family. On behalf of our family a big thank you to Ashdowne Care Centre.