Cadogan Court

Firstly, I would like to say a huge thank you for all the care you have given to my mum and your support for me too. You have exceeded my expectations in the level of care given and have provided around the clock support through the difficult time of lockdown. The only reason we are moving my mum is to be closer to family however we are very sad to move her from the home because of the wonderful support from the careers and how they have handled the situations we have been put through.

Mum and another resident have taken on a patch of garden, and that has been amazing. It's made her very happy indeed. She proudly said she was supplying the kitchen with salad last year. Brilliant that this could happen, so thank you for all your care and thoughtfulness.

Be assured your loved one could not be in better hands.

My father has recently passed away but had enjoyed living at Cadogan for the last 16 months since my mother had passed away. She also lived at Cadogan and for nearly 11 years. My father used to visit my mother every single day and enjoyed having lunch with her daily and stayed with her all the time he could. I can only but praise all the staff at Cadogan over the years they have been compassionate, caring and genuine. I will miss everyone at Cadogan as have made close connections to a lot of staff there from every department from all the lovely catering staff who looked after my mother and father to the domestic staff who used to chat to my father daily and of course all the caring care staff, and in the case of my mother in her last few months, the nurses. I would not hesitate to recommend Cadogan Court for anyone's loved one to live and be cared for.

I can only offer high praise for the care given by all the staff at Cadogan Court to my mother who arrived there in February 2020. My mother is receiving end of life care and is treated with the utmost respect from every member of staff, the nursing and care staff, the housekeeping and catering staff along with the management staff. They all take the time to have a few kind words with mum and the catering staff not only made her a birthday cake but brought it to her room and sang Happy Birthday to her. When I first viewed the home I was overwhelmed at how happy and content the residents AND the staff were. Even in these very trying times, having to deal with the threat of Coronavirus, the staff here are totally dedicated to ensuring everyone is well looked after and safe. I wouldn't hesitate to recommend Cadogan Court to anyone searching for a safe and happy environment for their loved one. They really are kind, supportive and trusted.

My dad (in his 90s) as with many older people was adamant about not going into a home and yet he was lonely, not quite able to cope alone and unsafe. He has been happy there these last 15-months. We made his generous room with ensuite his own space with familiar bits from home. There is a routine, he likes the staff and has made friends of other residents. He can have a banter; it's a cheerful place. He can't cope as independently as he thinks, but if he were able, he could be independent. Equally, he is now prompted to participate in a timetable of activities. He loves the food and the friendly formality of a hotel like the dining room. There is a choice of spaces to sit, outside garden. On visits we can visit a lovely city, cafes, Dad likes the pub and the barbers. It just has a homely feel, and it's easy to come and go as a family. I like the fact the home has residential, dementia care and nursing care, so no matter how things go for him, he has a home from home for life.

Our mother has been living at Cadogan Court for several years. During this long period, her diagnosis of Dementia and her overall frailties have deteriorated. But despite the challenges of dementia certainly, she has always received compassionate and respectful care.

Cadogan Court is bright and cheerful. The refurbishment is a success and the rooms are all of a decent size with a separate area for wardrobe space and a small ensuite so the bed-sitting room does not feel cluttered. All rooms have nice large windows, nice new curtains, good looking hygienic flooring. It was a welcome sight in my search for a quality residential home for my mother at the end of 2019. She has now been a resident for 5 months and we have no complaints. The staff are very kind and caring. The team who manage doctors' appointments and medications etc are efficient and responsive. The recent briefings to families from (RMBI) HQ and Cadogan Court management reveal they have been working hard and have been ahead of the curve in keeping residents safe during the Covid 19 crisis so far. The staff also. They keep families informed. I am so grateful for this care and attention.

When you are able to visit, the home is always warm, friendly and my father-in-law has settled in very well. As a family, we are extremely happy with all elements of his care, and ours too.

This is the best home in the area. Well designed, well-run, and great staff, who have taken care of my mother and we are now in the midst of the Covid crisis. The care she is receiving is outstanding, and all possible protection has been used in this crisis. I would recommend this home to anyone, and if you have any concerns, they will always listen and act to make things better.

Excellent.

Home is well run and has a core of carers who have been there for more than the six years my father has been a resident.

Light and airy home which is welcoming, attractive and clean. Care staff are friendly yet professional and proactive with my mother and others with dementia and anxiety and concerns. A wide range of stimulating activities on offer both in the home and wider community which mum is actively encouraged to join. Several lounges to make use of throughout the home. A bright inviting dining room. We are always made welcome to visit or telephone by staff throughout the home whatever their role. We have observed all staff irrespective of their role being respectful and friendly residents.

The staff in the dining room are amazingly patient with the residents and go out of their way to ensure people are happy with their food.

The new management are thoughtful and caring and this is reflected in the attentiveness of the plentiful staff. My step mum is in the dementia unit and benefitting from a wide range of activities including singing, bingo and art, all of which she greatly enjoys. She also quickly made some friends in the unit. The staff are friendly and supportive to family members, too, and always on hand to help us during our visits.

I have only been at the home for 4 months but I have settled in very well and am very happy with my new home environment. The staff are all very friendly and I am always treated with dignity. Although I value the structure and routine here I welcome the fact that I have my freedom to plan my day as I choose eg get up when I want. I would highly recommend this care home.

Cadogan Court is certainly a home which should be very proud of itself.

Care plans have not always been in place and proved difficult to instigate if family live a considerable distance away. Staff appeared guarded and over cautious when a care plan discussion was requested.

Always appear to have plenty of varied activities, though residents often found sleeping throughout... timings inappropriate, i.e. immediately after lunch.

Generally, staff are polite, but the number of weekend agency staff and/or poor English speakers have affected continuity of care at best, at worse, caused confusion/distress to residents.

My mother feels safe, happy and at home at Cadogan and whilst the care staff take their work seriously, they also have fun and have ensured my mother has not lost her sense of humour.

My mum is very happy and has been since she moved in 8/6/16. I visit weekly, know all the staff, very caring and kind in every department. Mum looks well, clean, tidy and still has her hair done, manicure, feet, earrings and necklace on each day with matching clothes. Staff pop in and out all day and encourage mum to join in activities, eats well, restaurant service like a hotel. I hear staff talking to other residents always very patient so pleased we chose Cadogan Court. You can speak to anyone quickly with any problem. PERFECT