Heanton Nursing Home

So thank you all for the support and care,you gave David and me xx

I wish I had found Heanton first. Thankyou to all the staff you are truly wonderful humans

My Dad has quite complex Dementia, and it is normally really hard for people to understand what he is saying, and to be able to connect with him emotionally so he feels safe, calm and understood. Heanton have been excellent from the day of his admission, and he just feels so safe there. When he lived at home he was always asking to "go home" and this would really distress him. Now he doesn't say this at all, and the team are just always able to find a way to connect with him, by encouraging him to be occupied with activities he likes doing around the house to have a sense of achieve, through to doll therapy where he has a focus for his love and affection. This was a very difficult decision from the families perspective, and we have been nothing but delighted and so reassured by our experience and the communication from the team. We cannot speak highly enough of how much his quality of life has improved.

Since moving to Heanton Nursing Home, my father has been settled and happy. An individual and holistic care plan has ensured his care is personalised. Staff throughout the home are caring, patient and intuitive to dads' needs. There is a happy atmosphere, lots of laughter, empathy and a feeling of family. Activities are encouraged, a lovely garden with a stunning view. The food is excellent and individualised if needed.

Normally I loath writing a review about any service or product as I am a firm believer in one persons meat is another persons poison, and what I see as good maybe bad for another. However, in this instance I am breaking the long standing rule I have had. If ever there was an example of never judge a book by its cover then Heanton Nursing Home is it. Although, the building and facilities look tired and worn the nursing care for the residents, as far as I have witnessed it, is beyond reproach. I have seen with my own eyes the whole team demonstrate a level of care, nursing, professionalism, patience and restraint that an angel would be proud of. Peeling wall paper, chipped paint and knocked around doors, in my mind, do not matter - the doors lock where they need to lock, and the chipped doors are no worse than in my home after the grandchildren have left. If my mother and father were alive today and needed a nursing home I would select Heanton without hesitation.

Previous room smelly, current room much better. No idea about activities or value for money.

My wife has been a resident at Heanton Nursing Home for some time now, she requires both physical and mental care. The care is provided expertly by the staff at Heanton. They are very good at what they do, my wife can be quite volatile, screaming and angry one minute, to be happy and bubbly the next, the staff all take this in their stride.

My wife needs emotional and medical care and Heanton provides both these through their very competent carers and their expert nursing team, plus doctors are available when required. After visiting my wife, I go home feeling happy that she is well looked after by all the staff. If I have any queries, the staff, be it the carers, nursing or management are all available to listen to you and offer support.

The internal decor of the home is quite tired and needs a good bit of refurbishment, but the home is on lovely grounds with views overlooking North Devon, the staff are reliable and are like family friends.

I am extremely pleased with the care for my husband. He is quite challenging and the staff have endless patience with him. I am sure he could not be better cared for anywhere else.

All the staff at Heanton seem very patient, friendly and attentive with all the residents. Staff make us very welcome every time we visit Mum and often have a chat with us. The food always looks nice and residents are given frequent snacks and drinks throughout the day.

It is a great comfort that my husband is so well cared for by Heanton Nursing Home and the team. Thank you.

Will be forever grateful.

Thank you all.

My father has been a resident at Heanton for over two years. Although he suffers with severe dementia, he is very comfortable, quite content, safe and well cared for. The staff are all very friendly and they treat the residents with a lovely, personal approach - nothing is too much trouble. They are well trained in how to deal with the dementia condition. Activities are arranged to occupy the family members and the staff take the time to sit and chat with Dad which he loves. They have been great during the last year in these difficult times, keeping me informed of anything concerning Dad, as visiting has been restricted during the lockdowns. The wellbeing and safety of the residents is always paramount which is a credit to the manager and her team.

I would not hesitate in recommending Heanton to anyone looking for a nursing home when their precious relative needs caring for.

The staff are amazing and I thank them from the bottom of my heart for the way they look after my dad.

All though my husband was only at the home for a short time I found the staff to be very supportive and friendly. They even managed to fulfil a life long wish of my husband. The care given to my husband was first class, especially as he was such a challenging client. I highly recommend the home and would have no worries if I myself ended up as a client.

My husband has been at Heanton 18 months, he has been very challenging behaviour at times. The staff are well trained hot to handle the situation. Not only do they look after him, but they also support me. The home is improving facilities all the time, making it more like home. The staff are very caring to all their family suffering from dementia. Every week there is outside entertainment as well as inhouse, the home is open to family and friends 24 hours a day with no restrictions.

The zoo experience with the meerkat was fabulous. My dad really showed interaction and enjoyment with it.

Was good to get Dad settled in a nice safe home, after being moved from pillar to post for six months. We could not be happier with the level of care he has at Heanton Nursing Home. The staff all seem dedicated and make it such a relaxed place to reside or visit.

Staff and residents friendly. Care appears good.

Heanton Nursing Home is a warm friendly and caring place. The staff are dedicated and deal with any situation efficiently. My mother can be quite challenging but they know exactly the best way to handle her. The residents are treated like family and my husband and I have always been welcomed. I would have no hesitation in recommending Heanton to anyone who is looking for an outstanding nursing home.

The staff in the home is always helpful and understanding. They always explain what is happening and how my Mother in Law has been. They always speak to her and ask how she is. They always ask if I want a drink or something to eat. They are always polite. How they interact with the other family members is excellent.