Heanton Nursing Home, Barnstaple, Devon
Heanton Nursing Home, Barnstaple, Devon
Heanton Nursing Home, Barnstaple, Devon

Heanton Nursing Home is registered for all care categories and stands in the peaceful village of Heanton Punchardon in the heart of Devon. The home is set in grounds overlooking the estuary, with views of the surrounding countryside.

Evolve Care Group recognises that each individual is unique. The approach of the team at Heanton is person-centred and they uphold high standards in privacy, dignity, independence and choice.

Heanton Nursing Home has a lot to offer, including excellent accommodation and lovely home-cooked food, which helps to make the residents life pleasant and comfortable.

The friendly and highly experienced team have undertaken intensive training, which has resulted in a revolutionary model of care being implemented at the home. Termed the household model, this approach to care has its origins in research completed in Australia and North America.

The model is about creating smaller communities or families within a home and breaking away from institutional approaches to care. This results in a better quality of life for the person receiving the service and their family.

Group: Evolve Care Group

Person in charge: Paula Mascall (Registered Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile

Visiting:

Visitors to report to Reception

Parking:

On site parking

Latest Care Quality Commission* Report on Heanton Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 06 Nov 2017

Heanton Nursing Home is able to support up to 50 people with a variety of healthcare needs. The home is split into a number of smaller houses to allow individuals with similar needs to be matched together in smaller communities. If you know of anyone that might benefit from becoming part of our family, then you can reach us on 01271 813 744, or email us on admissions@heantonnursinghome.com

Reviews

8.9 Heanton Nursing Home has a Review Score of 8.9 (8.864)

The Review Score of 8.9 (maximum of 10) for Heanton Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Heanton Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.729 for Heanton Nursing Home is calculated as follows: ( (37 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.135 Points relating to the number of positive Reviews for Heanton Nursing Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10.4 Target = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heanton Nursing Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heanton Nursing Home

  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My wife came to Heanton in May 2017. She is much more settled here than at home. Family visit and take her for walks.

Everyone and everything is really nice.

How likely would you be to recommend Heanton Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I definitely made the right choice in choosing Heanton Nursing Home for my mum. She receives excellent care and nothing is too much trouble for the staff. They are wonderful and are truly committed to the work they do. I visit regularly and am always made to feel welcome. Thank you Heanton.

How likely would you be to recommend Heanton Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the way that my husband is treated at Heaton, with the care and the way he is treated by the staff. Nothing is too much trouble and they are always smiling.

How likely would you be to recommend Heanton Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has only been at Heanton for a few weeks. I find the staff very caring and attentive towards my mother and I am very happy that all her needs are met.

How likely would you be to recommend Heanton Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Submit a Review for Heanton Nursing Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Heanton Nursing Home

Job Vacancies

Staff Profiles

Valsa

Valsa Alukkal

Job Title: Registered Nurse

Joined: 2015

Description:

"I think me being here at Heanton Nursing Home will make a big difference to the people living here and the people I work with."

Robin

Robin Mitchell

Job Title: Activities Co-ordinator

Joined: 2007

Description:

"I have worked for Heanton Nursing Home for almost nine years now. I very much like the continuous progress the company makes in striving to make the people that live with us feel they are living in their own home. Our team at Heanton are growing all the time, being fully supported by our central support. We are evolving fast."

Penelope

Penelope Hammacott

Job Title: Care Assistant

Joined: 2015

Description:

"I have been working at Heanton Nursing Home for 6 months now and I find all the staff helpful and considerate. The 'on the job' training is great and will no doubt help me in the future. Oh, and by the way, the Residents aren't so bad either! "

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Heanton Nursing Home