Heanton Nursing Home is registered for all care categories and stands in the peaceful village of Heanton Punchardon in the heart of Devon. The home is set in grounds overlooking the estuary, with views of the surrounding countryside.
Evolve Care Group recognises that each individual is unique. The approach of the team at Heanton is person-centred and they uphold high standards in privacy, dignity, independence and choice.
Heanton Nursing Home has a lot to offer, including excellent accommodation and lovely home-cooked food, which helps to make the residents life pleasant and comfortable.
The friendly and highly experienced team have undertaken intensive training, which has resulted in a revolutionary model of care being implemented at the home. Termed the household model, this approach to care has its origins in research completed in Australia and North America.
The model is about creating smaller communities or families within a home and breaking away from institutional approaches to care. This results in a better quality of life for the person receiving the service and their family.
Group: Evolve Care Group
Person in charge: Paula Mascall (Registered Manager)
Local Authority / Social Services: Devon County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users
Registered Care Categories*: Dementia • Old Age • Sensory Impairment • Younger Adults
Specialist Care Categories: Alzheimer's • Asperger Syndrome • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 50+.
Single Rooms: 52
Rooms with ensuite WC: 52
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile
Visiting:
Visitors to report to Reception
Parking:
On site parking
Latest Care Quality Commission* Report on Heanton Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Heanton Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Heanton Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.619 for Heanton Nursing Home is calculated as follows: ( (55 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 84 Ratings = 4.619
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.673 Points relating to the number of positive Reviews for Heanton Nursing Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10.4 Target = 0.673
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Heanton Nursing Home has a Review Score of 9.3 (9.292) from 7 Reviews
Review submitted from a Postal Card by Julia T (Wife of Resident) on Monday 18 December 2017. Relates to December 2017.
My husband has been in Heanton nursing home for over 2 years. He is very well looked after. I can sleep at night knowing he is cared for.
How likely would you be to recommend Heanton Nursing Home? Likely
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Review submitted from a Postal Card by June S (Friend of Resident) on Thursday 7 December 2017. Relates to November 2017.
My friend has been at Heaton for over two years.
The care and staff are fantastic and do a wonderful job.
I have seen the care home and improve and I do like to extra rooms and corridor for sitting in.
The residents are well fed and I particularly like the fruit and cheese served in the morning. I love the new kitchen upstairs. My only grumble - too much Radio 1 type music, should also play the older war-time songs as well.
How likely would you be to recommend Heanton Nursing Home? Likely
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Review submitted from a Postal Card by P J (Partner of Resident) on Friday 1 December 2017. Relates to November 2017.
I think it is a very caring place. The staff relate to my partner with dignity, respect and kindness. The ethos of the home is very person-centred, where they really try to be aware of and respond to each individual. I am very impressed but relieved with their high standard of care.
How likely would you be to recommend Heanton Nursing Home? Extremely Likely
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Review submitted from a Postal Card by John S (Husband of Resident) on Friday 17 November 2017. Relates to October 2017.
My wife came to Heanton in May 2017. She is much more settled here than at home. Family visit and take her for walks.
Everyone and everything is really nice.
How likely would you be to recommend Heanton Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Marian G (Daughter of Resident) on Thursday 26 October 2017. Relates to October 2017.
I definitely made the right choice in choosing Heanton Nursing Home for my mum. She receives excellent care and nothing is too much trouble for the staff. They are wonderful and are truly committed to the work they do. I visit regularly and am always made to feel welcome. Thank you Heanton.
How likely would you be to recommend Heanton Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Rose F (Wife of Resident) on Monday 2 October 2017. Relates to September 2017.
I am very happy with the way that my husband is treated at Heaton, with the care and the way he is treated by the staff. Nothing is too much trouble and they are always smiling.
How likely would you be to recommend Heanton Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Paula M (Daughter of Resident) on Thursday 3 August 2017. Relates to July 2017.
My mother has only been at Heanton for a few weeks. I find the staff very caring and attentive towards my mother and I am very happy that all her needs are met.
How likely would you be to recommend Heanton Nursing Home? Extremely Likely
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2 Bed Vacancies
posted 09 Apr 2018
Heanton Nursing Home is able to support up to 50 people with a variety of healthcare needs. The home is split into a number of smaller houses to allow individuals with similar needs to be matched together in smaller communities. If you know of anyone that might benefit from becoming part of our family, then you can reach us on 01271 813 744, or email us on info@heantonnursinghome.com
There are currently no awards/recognitions posted yet for Heanton Nursing Home
Job Title: Registered Nurse
Joined: 2015
Description:
"I think me being here at Heanton Nursing Home will make a big difference to the people living here and the people I work with."
Job Title: Activities Co-ordinator
Joined: 2007
Description:
"I have worked for Heanton Nursing Home for almost nine years now. I very much like the continuous progress the company makes in striving to make the people that live with us feel they are living in their own home. Our team at Heanton are growing all the time, being fully supported by our central support. We are evolving fast."
Job Title: Care Assistant
Joined: 2015
Description:
"I have been working at Heanton Nursing Home for 6 months now and I find all the staff helpful and considerate. The 'on the job' training is great and will no doubt help me in the future. Oh, and by the way, the Residents aren't so bad either! "
There are currently no Care Home Idol entrants who have performed at Heanton Nursing Home